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IndiGo Airlines

Posted: Feb 19, 2013 by    

extra charging for duty free baggage

Complaint Rating:  83 % with 6 votes
83% 6
Contact information:
United Arab Emirates
The General manager
Dubai airports authority
The indigo airlines an indian based airline is charging extra from the passengers for the duty free goods even for 1/2 kg after the check in procedures. normally an airline is not charging any passenger for the weight of duty free items because the passengers are using the duty free after the baggage check in formalities.
The hand baggage allowance specified in the indigo website is exclusive of duty free items and the passengers are facing too much trouble as they cannot purchase any items from dubai duty free.
In short the permission granted by dubai government for indigo to provide the service is indirectly affecting the buisiness of dubai duty free and its commodities. The indigo airlines is prompting the passengers to use the indian duty free shops indirectly creating a loss for Dubai government itself.
Hope the authorities will seriously look into this matter and take immediate action against the indigo airline services and provide good services for indian passengers and to protect Dubai duty free buisiness as soon as possible. Thank you
Complaint comments Comments (1) Complaint country United Arab Emirates Complaint category Airlines


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A  9th of Jul, 2013 by    0 Votes
The complaint is true. Recently I travelled from Dubai to Cochin and they were charging for the additional items bought from duty free shop which is in excess of the baggage of 7KG.

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