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Indiatimes.com / Very poor service and Product not yet delivered

1 India
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I have placed an order on Indiatimes.com with ref no [protected], but haven't received the item till after 3 weeks of waiting, when I call the courier company they are saying they will deliver today and they doesn't deliver everyday and says the following on the website, " Attempted Delivery - Delivery Rescheduled for Next Business Day " but they never attempted any deliver to my sisters house, what a pathetic service from a TATA Group of company as i am feeling very ashamed of a big company is doing this

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