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3.4 10 Reviews

How responsive is Indian Passport's customer service?

6 Resolved
4 Unresolved
Good 👍
Indian Passport is generally doing well in dealing with customer problems, which is nice to see! But there is still a lot of work to be done (for example, responding to all incoming complaints). We suggest reviewers take some time to understand how exactly the company operates. Reading other customers' experiences can also give insight into how Indian Passport handles challenging situations.
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V
2:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Indian Passport Lost of Passport

Dear Sir,

Some one stolen my bag on 25th Aug 2012 at New Delhi railway station,
and I had my and my wife's passport in that bag, i dint remember my
passport no ... and even do not have any xerox of my passport ...

Details about my lost passport is as follows:-

PASSPORT Issued from: Kuwait
NAME :- Trilochan Prashad Mishra
D.O.B. - 15 October 1949
FATHER'S NAME :- LATE Saryu Prashad Mishra
MOTHER'S NAME :- LATE Jalebi Devi Mishra
SPOUSE NAME:- Savitri Mishra

MY LAST ADDRESS :- 16, TulaRam Bagh, Allahabad, U.P.-2111006
MY CURRENT ADDRESS :- 9-C/3 Liddle Road, George Town Allahabad, UP. 211006
MY CONTACT NO :- [protected], [protected]

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11:21 pm EDT
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Indian Passport Non Receipt of Renewed Passport

This complain is regarding the renewal of my and my fathers passport applied on 23/06/2012; File No. DL01W0004005912 and DL01W0004006012 respectively, the application was received by RPO office on 29/06/2012 and the police verification was done on 04/07/2012 but status before 08/08/2012 said "Police verification not received" but after visiting the RPO office New Delhi several times the status finally on 08/08/2012 updated to "Police has completed verification process on 08/08/2012". Is there any complant or customer care centre where I can file the complaint or request to take action to speedup the process in case of any emergency? I got admission in an oversea university and have to report there before 03/09/2012.

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Update by Sushant25
Aug 14, 2012 11:27 pm EDT

This is the cutler of our Govt offices and they never bother about the peoples problem. They are more happy to punish the people by giving full of tension and harassment to own nationals. Govt claim for best services but reality is far away at ground level.

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10:31 am EDT
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Indian Passport Pending since 2 months

Sir,
My passport File no: Z- 096820 (DELHI) applied on 30th JUN'11.Police verification was done on 8th Jul'11, but the status : pendinding for police verification was pending till 20th Aug'11.Now since the website says that police verification is clear, the application is processing since 21st Aug'11.Can you pls look into the matter as the passport grievance number"11-[protected] and [protected] are always busy..
No idea as to why such a delay and why the telephone number are always busy.
Would request you to pls look into the matter and revert.

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c.sivakumar
, IN
Oct 23, 2011 10:48 am EDT
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Sivakumar
23rd Oct. 2011

Submitted by: sivakumar
category: passport office
complaint against: regional passport office
topics: passport passport delay
support sivakumar click:

I humbly inform you that, I am sivakumar, applied an
international passport on 17/08/2011. My police verification was
complete before near about 2 months. But I can not get my passport
till now. It is officially showing near about 2 months on internet that "due
to unavoidable circumstances the dispatch of passport has been delayed
and will now be dispatched in a week's time". Now it is very urgent to
get ready my passport for my foreign education.
I shall be very grateful to you if you inform me how it will be
take time for ready.This is very eagerly request to you to look up the
matter and kindly complete it and sent my passport as soon as possible
for my higher study.

File reference no -cbe-a031551-11
applicant name - sivakumar
application date - 17/08/2011
applicant date of birth - 26/05/1989

ComplaintsBoard
P
7:59 am EDT
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Indian Passport DEALY IN ISSUING PASSPORT

I HAD APPLIED FOR INDIAN PASSPORT ON 08/10/2010 through Passport collection centre, Tirupati. Enquiry was over one month later but so far the passport has not been issued. Can you please look into the matter? On clicking the " STATUS ENQUIRY" in official website, it is displaying BLANK. I had even sent SMS giving reference no., but no responce so far. My File No. A 371711 & Key No.[protected].

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shiny sureshbabu
, SA
Nov 12, 2011 6:04 am EST

SIR,
I AM SHINY SURESHBABU.MY FILE NO IS Z401852. I APPLIED FOR PASSPORT ON 28/4/2011 BUT I DIDNT GET MY PASSPORT.MY POLICE VERIFICATION IS OVER 3 MONTHS.
SIR I AM DOING MY BSC NURSING IN GOVT' MEDICAL COLLEGE ALAPPUZHA MY COLLEGE
VERIFICATOIN ALL SO COMPLETED ON AUG'16/2011.MY HOME VERIFICATION ALL SO COMPLETED ON MAY, 2011 NOW IT IS 7MONTH OVER AFTER SUBMISSION.SIR PLEASE
DO NEEDFUL TO GET MY PASSPORT VERY URGENTLY.

THANKS
WITH REGARDS
SHINY SURESHBABU (FILE NO:Z401852
E-mail, btc.sbabu@yahoo.com

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MERINE
, AE
Jun 26, 2011 8:06 am EDT

I HAD APPLIED FOR INDIAN PASSPORT ON 08/04/2011 through Passport collection centre, TRIVANDRUM. Enquiry was over two month later but so far the passport has not been issued. Can you please look into the matter? On clicking the " STATUS ENQUIRY" in official website, it is displaying before expected to be delivered before 30th .I am waiting for the last three months, same time one of my friend applied he received in one month .please look into this matter i am so eagerly waiting for my passport .So please consider this matter as a request and deliver the passport as soon as possible .File number TVM B016938-11 APPLICATION DATE 08-04-2011

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MERINE
, AE
Jun 26, 2011 8:04 am EDT

I HAD APPLIED FOR INDIAN PASSPORT ON 08/04/2011 through Passport collection centre, Tirupati. Enquiry was over two month later but so far the passport has not been issued. Can you please look into the matter? On clicking the " STATUS ENQUIRY" in official website, it is displaying before expected to be delivered before 30th .I am waiting for the last three months, same time one of my friend applied he received in one month .please look into this matter i am so eagerly waiting for my passport .So please consider this matter as a request and deliver the passport as soon as possible .File number TVM B016938-11 APPLICATION DATE 08-04-2011.

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H
3:35 am EDT
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Indian Passport lost expired passport

I lost my expired indian passport, don't have the details of lost passport. I have already lodged police complaint. Please help me in getting the lost passport details. My details are as under:
NAME : HASEENA BEGUM
FATHER'S NAME : KHADER SHARIEFF
MOTHER'S NAME : SHAHWAR BEGUM
DATE OF BIRTH : 15TH AUGUST 1965
NATIONALITY : INDIAN
PLACE OF BIRTH : BANGARPET
ISSUED IN : BANGALORE
EXPIRED : ALMOST MORETHAN 10 YEARS BACK
ADDRESS: NO.53, BROADWAY ROAD, SHIVAJINAGAR, BANGALORE - 560 051 KARNATAKA, INDIA

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7:58 am EDT
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Indian Passport after a year of registration its not recive till now

Sir,

Information regarding my passport are as follows

File Reference Number : LKO-A118705-08,
Name Krishnanand verma s/o Asharfi lal
Application Date : 27-06-2008

the status on website since last year displyed is
"It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time".

kindly look into the matter as do needful action as per requirement

thanx and regards

krishnanand verma

[protected]

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Sachin Jaiswal
, IN
Sep 04, 2011 8:20 am EDT

Sir,
I file no. is LKO Z881113 had applied in 2010 but and i visited to Lucknow passport but nobody is taking into work while my each and every documents is complete.
I do not know that will this complaint website will help me or not but please try sort out my problem.

ALL passport officers are corrupted in passport office Lucknow.

Thanks you,

Sachin Jaiswal

ComplaintsBoard
M
9:38 am EDT
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Indian Passport Delay of dispatching Passport

Applicant's Name: CHINNA CHENDRAYUDU VANAMALA
File Reference No: HYD-Z800707-10
Applicant's Date of Birth: 22-03-1956
APPLICATION DATE: 10-02-2010.

I have applied for new passport on 10-02-2010 through District Passport collection centre, KADAPA, AP.
And after that Police verification was completed immediately after one week of my application date.

I have been monitoring online status and status didn't change since 2 months and still the same message saying like ' It is to regret due to unavoidable circumstances the dispatch of Passport has been delayed and will now be dispatched in a week's time.'

I need my passport to visit USA for my daughter first childbirth.
So, please I would request you to consider this as my Kindly request and I would appreciate if you can release the passport as soon as possible.

Your Faithfully

Chendrayudu Vanamala
NAGAYAPALLY VILLAGE
THUMMALURU POST
PENDLIMARRY MANDAL
KADAPA DT
ANDHRA PRADESH, INDIA.

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Renu Ahuja
, US
Apr 06, 2016 7:51 pm EDT

Dear sir,

My daughter passport is still not received yet .In speed post website it is showing consignment not found . No one is responding to us and we are still not aware where it .Passport authority is not responding and answering properly.We went to post office but no track of this consignment is there. More than one week passed still no reply. We went to Regional Passport Office still same reply that it is dispatched but we have not received yet.My daughter has to go foreign tour from school but without the passport she is not allowed.Kindly revert us back asap.ra
Tracking No- PP116398764IN
Name-Khushi Ahuja
Passport No-N6845987
File no-DL2079411018815

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saurav Chakraborty
, IN
Jun 28, 2010 12:29 am EDT

To,
The Regional Passport Office,
Rani Bagan, Basista Guwahati

Respected sir,

Sub :- not issuing the passport

Applicant's Name :- Saurav Chakraborty
File Ref. No. :- GUWC000429 09
Key No. :- [protected] 09
Application Date :- 12/03/2009
Applicant's Date of Birth :- 01/12/2003

Saurav Chakraborty is my son.I have submitted all the relevant documents of my son but yet to recieve the passport. Its Displaying the either the file no is wrong or not available.Please check whether the documents i have attached with it is valid or not.
so, please kindly help me with issue of not getting the passport.
please do the needful.

The other informations if required i have mentioned below :-

Father's Name :- Subroto Chakraborty
Passport No. :- H4854170
File No :- GUWA013957 09
Address :- Dry Fish Market, Thangal Bazar
Town :- Imphal, District :- Imphal West
State :- Manipur- 795001
Mother's Name :- Ruby Chakraborty
Passport No :- H4854171
File No :- GUWA013956 09
Address :- Dry Fish Market, Thangal Bazar
Town :- Imphal, District :- Imphal West
State :- Manipur- 795001
Speed Post No :- SPEE409157125IN
Counter No :- 6
To R/ PASSPORT OFFICER RANI BAGAN BASISTA ROAD, GUWAHATI
FROM :- CID [SB], IMPHAL
DATED :- 20/04/2010
Contact No :- [protected], [protected]

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11:03 pm EDT
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Indian Passport My Passport has not received since 6 months

Sir,

I got passport in the year 1993, but it was lapsed and I lost the same in the trancit. Hence I applied a new passport on sep 2009, the file ref No: A371730.

For the old passport i have given the complaint and the relevant papers also submitted to the passport authorities. But I didn't receive any reply nor any status about my passport kindly tell me, how can I get my passport as soon as possible ...
Thank You.,
Regards,

Mc Naidu,

[protected]@gmail.com,

+91 [protected]

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singh a k
, IN
Oct 14, 2012 8:56 am EDT

SIR,
I have applied for passport on24.01.2012 my file No. is LKOZ600162-12(SURABHI SINGH), was dispatched on 06.03.2012 vide dispatch No. 1524 still not traceable What is matter this is not clear on your web side. Kindly help me sir.

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singh a k
, IN
Oct 14, 2012 8:47 am EDT

I have applied for passport on24.01.2012 my file No. is LKOZ600161-12 (ANIL KUMAR SINGH), was dispatched on 06.03.2012 vide dispatch No. 1524 got returned back on 13.08.2012 due to DD renewal & submitted on the same day but still no result. Kindly help me sir.

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mohammed azgar ali
, IN
Jul 01, 2011 12:28 pm EDT

I have applied for passport 0n 14/12/2010.My File No.is HYDZ158749-10(MOHAMMED AZGAR ALI) since three month your passport delay due to unavoidable circumstances we will dispatch in a weeks time. What is matter this is not clear on your web side. Whats the matter sir.up to now i did not receive my passport.it is too important to me sir.because i should attend the interview with passport.please understand my problem sir.Dont mind sir

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10:51 pm EST
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Indian Passport delay in passport

File Ref.Number : W71384108
Applicant's Name : KRISHNA NANDANA RAYUDU KUNDAVARAM
Application Date : 10/14/2008
City : HYD
Status : OTHERS

GRIEVANCE : delay in passport

the status is there since last three months, i have forwarded several e mails with no reply any e mail, i have visited passport office in hyderabad after one year they told me that we have to submit annexure G, i have submitted, but untill now nothing is done. this is really torture. my son is an infant and 1 1/2 yr old it is more than one year now nothing is done, i humbly request to authorities to release the passport.

i am away from family for want of children passport.

your early action is higly appreciated.

thanks and regards
ravi

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mohammed hafeez
, IN
Mar 11, 2013 3:59 am EDT

i mohammed hafeez s/o mohammed moulana submited a passport for reneval on03/12/2012 file no hy3071686496312 till now ididnt receive my passport .police verification is also compleated.so please its my humble requst to look after it.

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Atulkumar Gajera
, AE
Mar 03, 2015 1:23 am EST
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in Abudhabi, Passport renewal is taking too much time, I am working with almost all the state of Indian people but only passport renewal is delay for the Gujarat state people. Why it is delay because of no passport or no passport data online or what ? but why delay in renewal for GUJARAT STATE ?

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selvam
, IN
Aug 27, 2010 10:02 am EDT

My name is Selvam and I work for an IT company in Malaysia . I am writing this on behalf of my wife, who had applied passport in the month of July 15, 2010 and till date we haven’t received the passport.

File number: MDU-Z187946-10

Even more, the passport office contacts numbers are useless. manage to get an update from local SB office and they confirmed the report has been sent passport office a month ago ..

however the website it's not updated any info ...

please take an appropriate action to this .

By,
A true tax paying Indian,

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subhro banerjee
, IN
Sep 20, 2011 8:03 am EDT

Hi
This is Subhro Banerjee.I am giving the petition on behalf of my wife.The file number is -A057586.It was applied on 6/6/2011.Subsequest police verification was done on 15/08/2011.Still, the passport has not yet been delivered.I saw the online status.Its showing-"Police Report is incomplete and the case is being examined
".Seeing this, I contacted my local DIB office.They said that they have already despatched the completed police report in all aspect to the passport office.And, there is no reason why the online status is giving such message.
Kindly help me out with this.
Regards-
Subhro banerjee

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muhammad kamran
, IN
Sep 12, 2011 1:40 pm EDT

Respected sir My name is IRFAN AHMAD, i had applied passport file no.L.K.O-z060498-11, on application date 27/07/2011, and i had completed my police verification, i had submitted all the concern documents but still now, i did not get my passport . plz. sir try to solve my problem... Emai id ; kamranmd1401@gmail.com thank regards.. irfan ahmad ([protected], [protected])

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shummy malhotra
, IN
Mar 22, 2011 4:44 pm EDT

hi
my name is shummy malhotra and i aplied for a passport on 24/11/2010. MY file no is M02782610
the details is that Passport has been despatched by post on 08-02-2011 vide postal Registration Number 035161
but i cannot receicve me passport please tell me what is the reason that i cannot receive the passport please inform me as soon as possible
email id is shummy_2112@yahoo.in
[protected]

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passport complaint
, IN
Oct 06, 2010 1:02 am EDT

Respected Sir

I Jivesh Malhotra Father of krishna Malhotra passport File No - w000218. I am writing this complaint on the behalf of my son, who had applied for passport, but police verification is clear, we haven't received the passport.

Please take an appropriate action to this.

Thanks
Regards
Jivesh Malhotra
[protected]

ComplaintsBoard
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12:00 am EST

Indian Passport regarding the passport status

I submitted my passport in the new passport office which is near by Imax theatre on 1st December 2007(the day on which office is opened).In news paper its written that,if we apply for passport in this office,we will get the passport within 20-25 days.But till now Nobody even came for Enquiry & when i check for status in website its showing the file number is wrong or information is not available.And i m trying to call the numbers given in the website,but nobody is picking up the call.I sent an email also to the given mail-id in the website even though no reply from them.Can you please look into this issue and reply me.

Awaiting your reply.

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suriyaprakash
, IN
Sep 28, 2009 7:19 am EDT

i have not received my passport... i have applied it on 15Th july 2009...my file no is ..a022911

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bipin challa
, IN
Aug 28, 2014 1:32 am EDT
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RESPECTED SIR,

DAYS GREETINGS!

I HAVE APPLIED FOR RE-ISSUE OF MY PASSPORT TO REGIONAL PASSPORT OFFICER AHMADABAD ON 14/05/2014. THE SUBMISSION RECEIPT OF THE SAME AM ATTACHING HERE.

File No :---AHD [protected].
DOB:--16/07/1955.
Name:-- bipinkumar vasantji.
Surname:-- Challa.
Type of Application:--Normal.
Status: Under Review

STILL I COULD NOT GET THE PASSPORT, OR ANY KIND OF WRITTEN REPLY FOR THE SAME AS I HAVE VISITED SO MANY TIME TO PASSPORT OFFICER MR. KHAN BUT UNFORTUNATELY I COULD NOT GET ANY WRITTEN RESPONSE?
I HAVE LOST MY PASSPORT IN CAIRO EGYPT, FOR WHICH DETAILS I CAN GIVE YOU.
INDIAN IMMIGRATION ALSO SENT THE E.C ORIGINAL TO RPO AHMD.

WHATEVER SUPPORTIVE DOCUMENTS I AM HAVING I GAVE TO RPO IN SUBMISSION SOME DETAILS ARE IN PASSPORT WHICH I LOST HOW CAN I GET THAT?
FURTHER MORE I AM HAVING ALL INDIAN GOVT. CERTIFICATES AND DOCUMENTS LIKE PANCARD, , ELECTION CARD, DRIVING LIENCE, BANK ACCOUNT ETC……………..
SO PLEASE DO THE NEEDFUL AND OBLIGE. I APPLIED LATELY FOR ISSUE THE PASSPORT I ALSO TOLD RPO WHEN I MET HIM I WILL PAY ANY KIND PF PANELTY OF LATE FEES .

THANKING YOU AND OBLIGE.

BIPIN.V. CHALLA

[protected]

RAJKOT.

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Arvind Soni
, IN
Mar 11, 2014 7:04 am EDT

I have applied for Passport on 30th Dec 2013 but as on 11th Mar 2014 the status is still " PASSPORT IS IN PRINTING" since 21st Feb 2014. could anyone please tell me how long will it take more to dispatch the same.

Application# LK2067462722013, Arvind Soni

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manoj56
, IN
Jun 10, 2013 1:54 pm EDT

Dear Sir,

My Name is Manoj Kumar Chetri, resident of Dist-Darjeeling, Naxalbari and with utter disappointment from the passport office, Siliguri I am writing this email to you to help me with this issue.

My brothers and I applied for the passport last year and we are done with the Police verification long back as well however we haven’t received any information till date and the passport office in Siliguri is closed for good now. I don’t understand what we did wrong in the entire process. Passport is suppose to be under the government and this is frustrating to see how its turning up.

I sincerely hope that you will do the needful immediately. I have mentioned all the required details below. I will follow up till this is resolved.

1. Manoj Kumar Chetri

Date Of Birth- 17/07/1985

Apply Date- 30/10/2012

Token Number- paccslg4849

File Number- Office Closed in Siliguri.

2. Raju Joshi

File number: CA.10.O.[protected]

Apply Date-10/05/2012

Date of Birth: 12/03/1981

3. Krishna Kumar Chetri

File number: CA.10.O.[protected]

Apply Date-04/04/2012

Date of Birth: 02/01/1983

Note:-"O" after CA10 is alphabet O (oh) not 0 (zero)

Regards,

Manoj Kumar Chetri

Mobile- [protected]

South Delhi.

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APPOINT
, IN
Dec 04, 2012 2:04 am EST

ONLINE PASSPORT APPLICATION AND APPOINT DONE HERE
CONTAC ON THIS NO ;- [protected]/ [protected]

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sbsidharth
, IN
May 21, 2012 7:45 pm EDT

Sir, I have Applied for passport on 7th Oct 2011 with a File Reference No: BHU-A033360-11 at Bhubaneswar, after that when ever I checked the status itz showing the Police report is incomplete

Now I am staying at Bangalore and during my visit to Bhubaneswar In December 2011 and Feb 2012 I have enquired with the local police station (CAPITAL P.S Unit ! Bhubaneswar) and
S.P Office (Vanibihar, Bhubaneswar),
I got to know from the Passport verifying officer at S.P Office that itz already forwarded to Passport office as on 11th March But the status is showing that “POLICE REPORT INCOMPLETE”

Even one of my friend whose file no is BHU-A033361-11 named Hrushikesh senapati Got his Passport 15 days ago on April 1st week, though he is from rural area but being in the capital it is taking almost 6 month time for verification.
I will eagerly waiting for your prompt action on this
So I request you to check for this and update me about the status and oblige

Regards
SIDHARTH
[protected]

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nikymerr
, IN
Jan 20, 2012 4:56 pm EST

Sir, we, holding the application numbers-H038742 and H038748 have applied for the passport nearly 3 months back i.e;in the 10th month of 2011 and still it has not been delivered.The status is :"It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time " for nearly a month.Hope you look into this and help us . Thank you.

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fathima lidiya p
, IN
Dec 04, 2011 3:24 pm EST

I am Fathima lidiya pookkuth from malappuram district, kerala.I applied for passport on 06/09/2011 and file no is MLPB06093011 . Police enquiry completed in last month.When I checked the status on Internet it is saying that " It is to regret that due to unavoidable circumstances the dispatch of Passport has been delayed and will now be dispatched in a week's time". This status remain same for the last two weeks.what should i do to know the correct status of my passport. and when it will be dispatched?

lidiya89@yahoo.co.in

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zunaid
, IN
Apr 17, 2011 2:16 pm EDT

SIR,
TO THE COMMISSIONER OF POLICE BANGALURU.I WOULD LIKE TO BRING TO THE NOTICE THAT I AND MANY PERSON FROM MUMBAI HAD BEEN FRAUD BY A WOMEN, SHE HAD A CRIMINAL RECORD OF DUPING AND CHEATING THE PEOPLE BY TAKING MONEY IN MUMBAI.SHE WAS TRYING TO ESCAPE ABROAD BUT BECAUSE OF THE PASSPORT SEIZED AND OF CRIMINAL RECORD IN MUMBAI SHE CANNOT GO ABROAD FROM MUMBAI.BUT NOW SHE IS TRYING FROM TO MAKE A NEW PASSPORT FROM BANGALURE BY THE SAME NAME OR CHANGE IN NAME.SIR THERE ARE MANY PERSON WHO R WAITING TO GET THE MONEY FROM THE GOVERNMENT AND HOPING GOOD FROM OUR GOVERNMENT.PLEASE DO NOT LET HER ESCAPE ABROAD. THE DETAIL OF HER IS LIKE THIS HER NAME IS PARVIN HANIF PATEL, MOTHER NAME IS AMINA, SHE BEEN DIVORCED AND HER HUSBAND SURNAME IS MERCHANT.HER MOTHER INLAW NAME IS RAZIA, HER SON NAME IS MUSTAFA.PLEASE WHOEVER READ THIS TAKE ACTION AGAINST HER, AND ALSO CAN FIND HER CRIMINAL RECORD IN MUMBAI PYDHONIE POLICE STATION MUM -03, KALYAN, ANDHERI, JOGESHWARI, J.J, NAGPADA

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issue with Passport
, IN
Mar 06, 2011 2:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I applied for my passport in year mar 2006 with named RAHUL TIWARI from JHANSI U.P. After my police varification lucknow office missed my docs, when i asked them they told me to applied again and i applied second time in 2007 with file reference number LKO-Z420026-07. Again i met with police enquiery in 2008 and wait for my passport. in 2010 when i was checking its status online i got comments as "Police report is clear and passport is despatched by 16-06-10". after two months in the month of Aug10 i mailed them two times regarding the same but still no action was taken from their side. Now i am getting as "wrong file ref or no information" in online screen for this file ref number. Am also attaching my online status.

Please help me as i am very frustrating and still waiting for my passport since last 4+ years.

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