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Indian Airlines / check-in baggage missing

1 Oman

Thursday, 07 may 2009

Indian airlines,
Anna international airport

Kind attn: customer care manager (indian airlines)

Sub: - missing baggage – not yet received.

Sir / madam,

I, aliva maharana, a resident of chennai (nanganallur), travelled from chennai to muscat via calicut on 3rd may 2009 through the indian airlines flight no. 0925 (chennai-calicut-muscat). I had one check-in baggage, however when I reached muscat airport I didn't get my baggage on arrival. therefore, I booked a complaint with indian airlines office at muscat airport. the indian airlines staff at muscat seeb international airport gave me a property irregularty report (pir) form to fill and to sign for my checked baggage (mct-ic-095), carrier bag tag no.0058-ic-226326. I left the airport premises with mental agony. the indian airlines staff said hopefully I will be getting the bag on the next flight probably same time next day but while visiting them next day the reply I got that “it has not come today”.

Copy of the complain is attached herewith.

Details of missing baggage are as follows:

Type: black colour delsey big suitcase.
Check-in bag tag no. 0058-ic-226326
Weight approx: 30 kg
Contains: personal clothing, some valuable goods & important documents.

Request you to urgently look into the matter and to trace out my missing baggage asap.

Expedite this case and revert back by e-mail: and
Gsm: 00968-[protected], please.


Aliva maharana

Indian Airlines

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