India Today Group review: Advance made but book not received! 63

India Today book Club has sent me 3 books via VPP and I have never ordered those books. Since I was traveling my wife have received parcel & paid money to postman. On my return I have spoken to customer care and they have said that return the books and we will refund your money. I have sent the books thru Blazeflash Courier # [protected] on July 5th and till date money is not refunded back. Now nobody answer this over phone.

I applied online for the books/cds and payment was also made online.Till today, neither I have received the books/cds nor any acknowledgment from the India Today Book Club. Mails sent to them are returned undelivered! Terrible service!

Dear Mr.R KNimai kindly provide us your order no. which you have not recieved from our end.

Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

onlinesupport@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

011-[protected]

My experience with India Today Book Club has been good. I have been ordering a lot of things and have not faced any problem in delivery yet. For any kind of information one can usually dial their customer care at 011-[protected] or by sending an email at response@indiatodaybookclub.com.

Dear Officer,

This has reference to the order [protected] & [protected] (Appended below). I would like to know the status of the order & tentative date by which I’ll receive the ordered stuff. i place this order at 25th sep. 2009 . & order No. is 0GB090001620 with total ordre value of Rs. 5748 X 2 = 11496.
Also you are kindly requested to revert back with the names of books & CDs & list of place which you are ofering to us for free holiday packege with return airfare that I have get free with my ordered. I haven’t noted the same at the time of ordering. now have one more offer from your side but i wont to get 1st order first then i will planing for next offer.

Regards

Mr. Dipen J. Vagadia

India Today Book Club is an unethical organisation. The only motive they have in life is making money by fooling people. I think all the unfortunate victims of ITBC should stop their peers from participating in any offer from this fraud book club. As a fact there are over 2677 online compalints are registered against ITBC, god knows how many of them have been rectified or even attended. I think the consumer forum should consider this as a serious thing.
I seriously all to discourage your friends and peers to participate in any of the offers of ITBC. India Today Book Club is a FRAUD

i was book the shoe & Gogol before 2 month 7 u give me the wrong booking ID number. I was also contact Ur customer care 1 month but Ur managements are not give me the good response u can book my order 2 nd time but not give me the booking ID yesterday i call Ur customer care they told me Ur book this scheme.

Ravindra Gosavi
From-Aurangabad (Maharashtra)
ravi_gosavi333@yahoomail.co.in

I wish I had read these complaints before falling prey to the online fraud perpetuated by the India Today Book Club.
Is there a mechanism by which there is redressal of such complaints
Sent by V K Khanna, Siliguri

I got an offer from india today book club through IRCTC for a Swatch Watch & benetton Watch for Rs. 2150/-
inclusive of Delivery charges.

Amount Paid in Advance : Rs 500/- Order Placed : 16th Feb, balance to be paid on delivery

Now its almost 2 months i have not recieved my package, it really bad and feel cheated from a Brand like indiatoday

Every time i Call up customer executibes give false promises & excuses, while booking the order it was told
the order will be delivered within 18 working days.

Stop Cheating people for publicity, stop giving offers which you cant fulfill

I am also a member of this book club and get my ordered books on time. Somehow, if somebody has some problem with book club, he can contact by phone or email and I definitely say to my friends that they will resolve your problem as soon as possible.

Dear Mr.Surama,
Your complaint has been resolved on 04/12/2008
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

feedback@indiatodaybookclub.com

or call us on our customer care No.

011-[protected].

Dear Mr. Gulappa hallur,
Your complaint has been resolved on 04/12/2008.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

feedback@indiatodaybookclub.com

or call us on our customer care No.

011-[protected].

Dear Mrs. Sarika patel
Your complaint has been resolved on 04/12/2008.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

feedback@indiatodaybookclub.com

or call us on our customer care No.

011-[protected].

Dear Mr. Sharma,
Your complaint has been resolved on 04/12/2008.
Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

feedback@indiatodaybookclub.com

or call us on our customer care No.

011-[protected].

Dear Sir,

I am Surama Das. On 30.11.08, i got a sms from ITBC regarding some order for which i have never demanded or booked. The order No. is OGA080186544 having order value of Rs.2249.
Request you to cancel the same order at the earliest.

Thanking you,
Surama Das

Dear Sir,

I am Surama Das. On 30.11.08, i got a sms fromITBC, regarding some order worth Rs.2249, for which i have never ordered. The order no. is OGA080186544 having order value of Rs.2249. Kindly, cancel the same as i have never demanded for the same.
Request you to kindly do the needful.

Thanking you,
Surama Das

Dear Mr. Tejas Doshi,

Your complaint has been resolved on 26/11/2008. Please refer to the email sent to you on your ID. If you have any further queries, please mail back to us on the given id :

feedback@indiatodaybookclub.com

or call us on our cust care:

011-[protected] or [protected] [toll free].

Dear Member,

Thanks for writing a mail to us.

With reference to your mail, we would like to bring this to your kind notice that the following are the details of your order:

date:14/11/2008
consignment no.: ED864678180IN

We hope you have received your shoes successfully and enjoying it.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on:

feedback@indiatodaybookclub.com

or call at our customer care:
(011-[protected] or [protected] toll free).

Thanks & Regards,
India Today Book ClubTeam.

Dear All,
I too subscribed for few music CDs along with shoe & book pacage offer with ITBC.

I ordered it on 30thSep08. But i didnt receive my parcel. After continuous emails, they replied me like "Your parcel was sent on 16thOctober08. They have given a consignment number for the postal which they have sent. But they didnt mention where to track it, whether its a normal post or registered post or speed post.

I have sent emails many times and i called the customer care also. But no positive reply. They keep on replying like "We have sent the postal and check with your post man"

Really the customer care of ITBC is sick, I think my money Rs2500 is lost...

Also in my invoice (which i got via email), they have given web id, membership number. I tried login using this details in ITBC website. Its not working. I dont know what these people are doing...

regards,
J. Krishnamoorthy

it is more helpfull to us

INDIA TODAY IS VERY GOOD CLUB

My unique code is 142931326A080013690, ITBC membership no is ITBC08559313, invoice no is ORA080013690.
This is to inform you that I had ordered the 16CD's(SAAZ) and had received them along with your free gift and holiday voucher.
But the Diamond gift voucher is still unavailable to me.Phoning to 011-[protected] didnot yield any positive results as your site http://offers.indiatodaybookclub.com/greatoffers.htm is showing only the complaints.
Please do the needful and oblige.
Thanking you,
Yours faithfully,
Sd/-
Mr.Mainak Ghosal
(BSc, BTech, AMIE, ASCE, ICE-UK)
---Chartered Engineer.
Dated:11th November, 2008.

I had taken this offer from ITBC wherein they were providing free return airticket and Adidas bag on buying their Books Buddy pack.When i got the pack 3 weeks ago there were no free gifts, instead they give me some codes and numbers to enter to register for free gifts on their website.It has ben 3 weeks now and the web does not accept the codes given by them.When you call the call center you get unhelpful representatives who parrot lines and the 5 times I called I was told supervisors are in a meeting.I have been writing to their mail response team and all theese people write back is to give them the codes which i have provided 4 times but to no avail.Are there more people who have been cheated like this by ITBC? I am really disgusted and feel cheated by their behaviour and scam.

Dear Sir(s) / Madam(s),

I sent an order form on dtd.14/08/2008 for PAIR OF ADIDAS SHOES (Size No. 9). For this order I paid amount by CREDIT CARD. More details are below. For About I all sent email on dtd.31/09/2008 on response@indiatodaybookclub.com

Books Budy Invoice No. : ORA080128402
Membership No. : ITBC08475287

Regards,
TEJAS R. DOSHI
Cell : [protected]

I have received the CDs both encyclopedia & Music but but how to apply for Round Trip Air Ticket and adidas shoes. Please letme know by e-mail.Web is not openiong.

Dear Sir/Madam,

I am Gulappa Hallur and I had ordered an Enclclopedia Jumbo Pack for Rs. 574/- ( including delivery Charges) upon seeing your promotional email. That email had promise an assured Gifts a adidas bag worth Rs 499 and holidays pacakge worth Rs 2990/-. But I was very disapointed to just receive a pack of 3 CD Rom's Only.

The Parcel contained no mention about that promised Gifts.

Honestly Speaking I am very Disappointed and forced to mention that YOU ( INDIA TODAY GROUP )has so far failed to deliver the assured Gifts a adidas bag worth Rs 499 and holidays pacakge worth Rs 2990/.

Its the Responcibility of India Today Group to deliver what has been promised by them.

Following are the Details of LIVING MEDIA INDIA LIMITED's Invice that I have received.

Invoice No. ORA080112918 DT : 28-Sep-08
ORDER NO. 0GA0800100885

MEMBERSHIP NO. ITBC08636753

I request you to kindly look into the matter and arrange the delivers of gifts to me the as promised immediatly.

HOPING FOR AN IMMEDIATE ACTION / RESPONSE FROM YOUR SIDE.

THANKING YOU.

Gulappa Hallur

Dear Sir,
I have received the parcel and paid the VPP money.Now I would request to send the free gift andholiday voucher as per details furnished below:

1 . Unique No.212422507A080080060
2. Membership no.ITBC [protected]
3. Invoice No.ORA [protected]

Regards,
Sarika.

dear sir i am a regular member of itbc.i recived your free gift letter.my unique id is 108073125A080065578 invoice no is ORA080065578 and my membership no is ITBC08590731.but in loging process it is in corret.please send correct code.

claim for free gift against unique no.221817408a080075549 uitbc membership no. itbc [protected] invoice no.ora080075549 dated 10th sept.08 not being registered.krishan gopal sharma

I have purchased by VPP a set of four books along with the book there was an offer of free gifts for which i am suppose to log onto the web site:
http:// offers.indiatodaybookclub.com/greatoffers.This site is not opening.How can I claim my free gifts.
my unique no is 148684408A080058361
membership no-ITBC07286844
INVOICE NO-ORA080058361.
PLEASE HELP. THANKS

Invoice No.ORA080092614 dt.26/07/08
Membership No.ITBC08499362
UNIQUE No.16315A080092614

I applied for Britannica encyclopedia online seeing your add which I recd thru email. after getting the letter from the post office about the books arrival, I sent my person with the money to receive it, thinking it will be the same book I had opted for. but unfortunately I had recd sidney shelton book, Mars and venus collide, namesake and how to get from...be. I am unhappy with your deal and when your office was contacted, I was told to return the books. I was also told that the offers which were for the encyclopedia is available for these books too. I was promised some tupperware boxes and surat diamond gift voucher for Rs.5000. don't know if all this is real or to just fool people ! I did not expect this kind of a service from INdia today !

I too have faced a similar problem where the good have been delivered with a false assurance of a saving through free gift which are not claimable since the web site mention does not exist. Is there legal support in such cases of breach of trust and intention to cheat.

dear sir

membership no. ITBC08462577
to day one complaint i given for worng delivery - make me payment urgently .

2nd 0N 15TH MAY I GIVEN ORDER FOR India Today Book Club
Exclusive Offer
Pay Rs 499/- & Save over 4990/-

Encyclopedia Britannica jumbo-pack (3 multimedia CD ROMs) worth Rs 1793/- for Rs 499/-

FREE
adidas bag worth Rs 499/-

FREE
exciting holidays worth Rs 2990/-

FREE
1 year BooksBuddy membership worth Rs 300

Send no money now. Option to pay on delivery.
Get Offer

GIVEN ORDER ON 15TH RECEIVED CONFIRMATION AS BELOW, Your Order is : MITBC-WEB-1655299
Thank you for your order.
Please note the above order id. no. for future reference.
Give us 2-3 weeks for processing of your order.
For any Queries :Mail us at response@indiatodaybookclub.com
quoting the above mentioned order id.

NOW, I RECEIVED VPP OF RS. 699/- WITH WRONG ORDER NOS. AND DETAILS- - OFFER IS ONLY FOR RS. 499/- - YOU PEOPLE TAKEN RS. 200/ MORE- PLEASE SEND IT BACK - THIS IS TOTALLY FROUD.- AND NOT GETTING SITE FOR FREE GIFTS - HOW TO CLAIM ? KINDLY SHORT OUT THE MATTER FROM YOUR END - SEND ME MY EXTRA MONEY AND FREE GIFTS IMMEDIATELY - OTHERWISE I HAVE TO MOVE FOR CONSUMER FORM.
THANKS- WAITING FOR REPLY

samir ved [mailto:samirved@yahoo.co.in]
Sent: Sunday, August 10, 2008 6:47 PM
To: response (ITBC)
Subject: complient - wrong order - wrong job

dear sir,

i am very much disturb that, group like india today doing this type of marketing/sales of there books

without any order - i received vpp of (four books) order no. OGA080048093 dt.23 jun-08 for Rs. 734/- which has been taken by my family member in my absence on 7th august 08.
same packet i am sending back by vpp - with its charges kindly released my amount without delay. i phoned / informed 011 [protected] on 9/08 mr. Fernandez for the same.
please take note in future don't send any item without order. now, i am not interested in club and its membership.
samir ved
advocate, 305 gayatri apartment, nizampura, baroda -390 002 gujarat,
mob. [protected]
p.s. i booked vpp of above books kindly release my my money without any delay.

Will anyone let me know what our cyber crime department doing in this case? Are the above evidences not enough to ban the website and punish them? I have just received the documents today where I have been asked to send the document through post within 14 days... Now I understand that it's a cyber crime!

I sent a Standard Chartered Bank Cheque of Rs. 2000 (Rs. two thousand only) bearing # 524321 dated [protected]. I don't remember for what purpose it was sent to you. I also have not received any product or acknowledge ment from your side. Since I am not sure for what purpose this cheque was drawn, would you please rerturn the cheque on the following address:

J - 065 Ridgewood Estate, DLF City Phase - IV, Gurgaon - 122 009.

Antcipating the needful action

Sincerely
Chandra Singh/Ashok Singh

Hi Support,
I have made numerous complaints about the gift that has been promised to me for becoming a member of book club, not reaching me till date.
My Membership No is ITBC08396178

I have talked to customer support number of times. I have been given complaints no 53340, 0G08054542 –Priya (Customer Support Executive). Today aso when I called, I was told that they will check in their system and will let me know.
Secondly, I have paid by Credit Card (HSBC) for SAAZ CD’s and also was assured a FREE Deluxe Holidays. But till date has not yet received the CD’s or the Holidays, though an amount of Rs.801/- (Monthly Installment) has already been deducted from my account.

I don’t understand, how come a respected organization like India Today can cheat there customers with money. Is it they are making ways to take money from customers, to pay salary to their employess. Its rather shameful.

Regards,
Anirban

I am Geno. I had ordered the Enclclopedia Jumbo Pack for Rs. 574/- ( including delivery Charges) upon seeing your promotional email. That email had promise an assured Gifts a adidas bag worth Rs 499 and holidays pacakge worth Rs 2990/-. But I was very disapointed to just receive a pack with just some music Cds which I never had ordered for. Please look into this and do the needful

hi,

i got the india today book club cds, but i didnt get the gift of addidas bag.

my conduct address;
a.p.dinakarab, 9248, lig, tnhb,
ayappakkam, ambattur,
chennai-600077

my conduct no:[protected]

thnaks & Regards
Dinakaran