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Independent Living Aids


Stay away from them

Complaint Rating:  67 % with 3 votes
67% 3
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Independent Living Aids
United States
Today, Assistech reported Independent Living Aids, a former supplier, to the Federal Trade Commission for questionable business practices. Assistech had been an ILA customer since June 2002. In a unilateral move, Marvin Sandler, President of ILA, a NY-based company, decided to terminate Assistech’s account earlier this year as a response to Assistech’s refusal to pay $60 for an order that had not been authorized by Assistech. Sandler’s justification for the account termination was that Assistech was a “high maintenance customer” and that he was not making “enough profit” off of Assistech orders. Assistech purchased nearly $100, 000 last year alone, and had been an ILA customer for over 4 years. As a result of this arbitrary decision, Assistech had to find another supplier and replace the entire line of low vision products on their website, which cost a considerable amount of money and took about 2 months to complete. “I’ve been a loyal customer, always paid my bills on time, but when I refused to acquiesce to ILA’s unjust demands to pay for something I had not authorized, they used the stick, and continue to use it to this day, ” said Oliver Simoes, owner of Assistech. ILA’s latest move was to void the stated warranties on products purchased from them. “ILA-branded items had a 6-month warranty, and ILA had a history of honoring such warranties. All of a sudden, they decided to trash the warranty and simply refused to accept any more returns of defective items”, said Simoes. Another complaint against ILA is that they withheld a couple of refund checks for items that had been returned to them for credit. Assistech filed a claim with the Better Business Bureau and will place posts in strategic consumer protection websites warning against ILA’s unethical business practices. ILA's termination letter was sarcastic, demeaning and arrogant. If you are the type of customer who likes to be treated with decency, stay away from this company.
Complaint comments Comments (1) Complaint country United States Complaint category Products & Services


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N  13th of Dec, 2010 by    0 Votes

Ww.independentliving.com - Avoid this vendor unless you really want a headache
United States

I ordered 2 pill containers from this site. They were flimsy and some of the lids would not stay closed when pills were inside. I returned them after calling to describe the problem. I was told I would have the price of the product refunded as well as the postage because the product was faulty. I did get a refund on the pill containers, but the postage (which was more than the price of the containers) was not refunded. When I called to find out why; I was passed around to 4 operators none of whom were available to talk to me. I emailed about the problem, and got no response. 3 more phone calls got voice mail, or a message that the person I needed to talk to was not available. I was promised a return phone call, which 2 days later I have not received. Avoid this vendor unless you really want a headache.

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