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2.4 342 Reviews

Indane / Indian Oil Corporation Complaints Summary

123 Resolved
219 Unresolved
Our verdict: Engaging with Indane / Indian Oil Corporation, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Indane / Indian Oil Corporation reviews & complaints 342

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Indane / Indian Oil Corporation non transfer of gas supply

Mrs. Prema Stephen
67, 8th cross, Celebrity Paradise layout,
Dodda Thogur
Electronic City
BANGALORE - 560100

I had a gas connection with consumer number : 6861 code : TVS No. 091844 dated 8.12.2005. while i was living at Chennai. I was transferred to Bangalore in september 2007. I had submitted my request for transfer of my gas connection from Chennai to Bangalore to the above address.

I was directed to submit my request to the supplier T.U.C.S. Gas, Tiruvanmiyur Br, Chennai. While issuing the transfer form no. 564566 dated 10.09.2007 the agency asked me to retain the cylinders with me and i will be supplied gas at Bangalore on production of the transfer form at M/s. Sheela Gas Agencies, Bangalore. I therefore shipped the empty gas cylinders to Bangalore alongwith my household articles.

However to my surprise when i called at Sheela Gas Agencies, Bangalore. on 12.11.2007 they refused to accept the transfer form issued by T.U.C.S. Gas, Tiruvanmiyur, Chennai stating that the gas cylinders has to be delivered at Chennai.
I am unable to understand why these two agencies have different views, thereby putting the customer to considerable inconvenience, non supply of gas at Bangalore and incurring expenditure in transporting the cylinders to and from Bangalore and Chennai.

I am yet to receive gas supply at Bangalore,and am put into immense hardship due to the procedural irregularities of these two agencies.

Kindly look into the matter and arrange for the continued supply of gas to me at Bangalore.

Prema Stephen

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Indane / Indian Oil Corporation bribery

I wanted a new Indane gas connection. I have all the documents needed for that. but i have not yet get the connection for the past 2 months because the Indane agency person want more money than needed.

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Binu Balan
, IN
Jan 09, 2010 8:12 am EST

I totally agree... They just don’t bother ! I had to get my connection transferred from Whitefield Sarjapura Road and I was told KK Indane was the nearest ! The telephone number provided to me never was attended and I had no clue where the office was situated. After lot of hunting I was successful in locating the (closed) office near Sarjapura Signal. I visited there at least 5 times before I came to know that the office only opens after 2 PM, there was no where I could find the timings written to communicate the office Hrs.

Any ways I was happy that I found it open when I went there at about 3 PM and to my surprise that was just a “distribution office” and the person handed me a piece of paper with their main office’s address ! Ugh ! I have to go to their Ulsur office to get the transfer done ! From Sarjapura to Ulsur to get a transfer done, I couldn’t believe ! And the person who attended me dint even bother to give me any details ! Forget details, he dint even bother to look at me when I enquired !

Ahh ! Gas is a necessity and even more having an infant back home. I decided to visit KK Indanes’s main office at Cambridge layout (Ulsur) After striving through the B’lore traffic for almost an hour and waiting in the office for my turn for 30 mins I was astounded when the person who attended me asked me to get an approval from the Indane Corporate office located in Unity Building as the transfer form I was carrying had a validity of a month. The officials there gave a deaf year when I told them that I was at their distribution office much before time. In fact no one there just bothered to even hear my plea.

Now I have to visit the Indane corporate office on a weekday (Mon-Fri) get the form authorized and then return to KK Indanes Main office to have the connection transferred. How simple !

Should I be sticking to Indane, the gas we used for the past 35 years ? Or shift to a private connection ? If this is the trauma an individual has to face, I’d pay the extra and get a private connection !

In the era of customers being treated with respect, KK Indane should learn the basics of customer service or rather humanity !

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Indane / Indian Oil Corporation fraudulent practice in gas refill cylinder supply!

My consumer no is 1934 with Lotus Gas Agency, Mysore, dealers of Indane gas. While I was away from the city during October 2007, my consumer number was obviously used to supply gas to unauthorized persons. My repeated requests to them to supply gas refill cylinder has resulted in a reply that refill would be supplied immediately, but no supply has taken place inspite of calling them nearly a dozen times. It appears to be a case of the agency trying to cover up or hush up large scale malpractice in the supply of subsidized domestic gas.

I will be grateful if an investigation is conducted to unearth and plug this malpractice and to prompt the agency to supply gas cylinders promptly on request, without any further malpractice.

Thanks.

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aaaaaaa
, IN
Dec 23, 2009 9:41 pm EST

sir,

i want to gas agency in yamuna nagar distric in khizrabad, in 15km there are no any gas agency, but gas is so required in this area's population is less then 35000.
so, iwant to indane gas dealership,
sandeepjattan82@gmail.com mob. [protected]

thanking you

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ashwani bagri
, IN
Nov 26, 2009 11:22 pm EST

dear sir, i am ashwani bagri

i am living in A3/67 PASHIM VIHAR IN DELHI.I HAVE A CONECTION FROM AMINDER GAS AGENCY DEALAR OF INDANE GAS PASHIM VIHAR.MY COSUMER NO.IS 45916.I SUFFER MOE PROBLEM REGADING LPG GAS THE DEALDE REFUSE THIS MONTH i also suufer one a noticeable point is he deal only 9 am to 10 am when we asked about his duty of consumer he talk to rudly language .
wating for reply at my mail garima 1029@yahoo.co.in

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suresh singh
, IN
Mar 25, 2009 11:52 am EDT

dear sir good day
my self suresh singh resident of yamunanagar haryana i have a conection from kavery gas agency dealer of indane gas yamunanagar my consumer no. is k-16783 . i suffer more problem regarding lpg gas the dealder refused many times to given lpg gas i also suufer one a noticeable point is he deal only 9 am to 10 am when we asked about his duty of consumer he talk to rudly language and abuused
here staff of agency is not good . here godam service person say i have gas but agency staff says no refill avil.
wating for reply at my mail singh_rock_1971@yahoo.com

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Anmol kumar raj
,
Mar 08, 2008 5:52 am EST

My consumer no. is 45429 & my address is A-76/a Old D.D.A Flats Paschim Puri New Delhi-63 . I am consumer of raminder gas agency Paschim Vihar New Delhi-63. I booked gas on 22-02-2008 &i called him so many times for gas everytime they told me tomorrow i will deliver the gas but still today they didn't deliver the gas.Than i went on his Agency & ask him why r u not sending gas. they told me that ur house was locked eveytime this was the execuse. than i told that either my wife or sevent should be at home.They didn't ready to accept that. sometimes they told that gas is not available. their behaviour r very rude & they never deliver gas at my home. everytime i go & collect gas from their godown.There is one employee mr. negi even they refuse to book the number.today he told me go & complaint anywhere we will not give u gas. They sell cylinder in black mostly. so plz take some action against them.

I will be grateful if an investigation is conducted to unearth and plug this malpractice and to prompt the agency to supply gas cylinders promptly on request, without any further malpractice.

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12:00 am EST

Indane / Indian Oil Corporation manipulation in distribution of gas refill cylinders

Sir,

it has been a routine practice by M/S Arun Gas agency, Vaniyambadi, Vellore District , Tamilnadu, india , to despatch the gas refill cylinders to my home. My customer no is 16290, and resident of Periapet vaniyambadi itself. Sometimes the waiting period is more than 35 days. For others who booked later, the cylinder comes. Request, the same may be processed for the booking as per the seniority .

regards
Syed

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Indane / Indian Oil Corporation cylinders sales in black

In allapuzha dist (kerala) - kuttanadu-pullincunnu village so many cylinders are selling in black market. so the genuine custumers didnot get.in black market sale rate is 450 per cylinder. u please take an immediate action against it.

Thanking you,
By
Sibu. sk
S3 mechanical engg,
Cochin university college of engineering,
Pulincunnu post,
Kuttanadu, allapuzha kerala
E [protected]@gmail.com

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AJAY KUMAR(FAKE NAME)
,
Sep 06, 2008 9:40 am EDT

Hi,

I have complaint you sevral times regarding this matter. however i didn't get any kind of response.
Mr. Anil Kumar S/O Subhash Girdher is running two manufacturing units in Sudershan Park, Moti Ngr, Delhi and using 10 LPG Cylender every day. these all Cylinder he puchases on BLACK from Rajori Garden Gas Agency. The Supplier from the Gas Agency delivers 10 Gas Cylinder in his house at B-191, Janta Colony, Shivaji Vihar, Near Vishal Cinema, Delhi. Anil Kumar takes those cylinder to his factory and if any body tries to stom him to do this then he always fights with them and abuses a lot. Nobody is their to stop him. He is not using any safty massurement in his Factory and before 4 months his Factory was brunt due to likage of a Cylinder and two Labours daied in that Fire. However Pulice didn't take any action against him. Please help us to stop him.
His Factory Addresses are given below;

Shiva Electricals
B - 631, Sudershan Park, Moti Nagar,
Near Gopal Ji Dairy,
Delhi
This is a manufacturing unit of GLS Buls and the total consumtion of LPG - 5-6 Cylinders Every day.

Mittal Corrogation
B - 629, Sudershan Park, Moti Nagar,
Near Gopal Ji Dairy,
Delhi
This is a manufacturing unit of Corrogated Boxes and the total consumtion of LPG - 5-6 Cylinders Every day.

Anil Kumar Mobile Number - [protected]

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12:00 am EDT

Indane / Indian Oil Corporation cheated for a new gas connection by the indane gas distributors

Any one who is concerned... I want to create awareness among indane gas consumers that they are overly charged and cheated for a new gas connection by the indane gas distributors.

The real fact which I faced is mentioned below.
the consumer who wants a new connection of indane gas are facing the problem of overlycharged money for getting the new gas connection. I had an example with myself. I approached an indane gas distributor named survey park gas service at address c-215, surver park, kolkata. I asked them for a new gas connection. they said the for a new gas connection I have to purchase the oven form here only then only I will get a new connection. it means I have to take oven with the cylinder othewise for single cynlider I won't get the connection. I get ready for that since I have to cook food in my house and there is no other option left. I was asked to pay rs 3300 for the connection out which I got one oven, one regulator, one gas pipe and one cylinder. I have to pay gas charges extra for around rs 310. they had given two reciept. the receipt of gas cylinder and regulator was seperate and charged of 950 as a deposit. but another receipt was of oven and pipe and admin charges and they charged around rs 2350. when I compared the price with the market for the oven and pipe I found that I was cheated. the price was around 900. I was cheated for rs 1450 is the name of admin charges.
since the consumer has no option for gas they are forced to take the connection at high price. this is really a shame for indane gas company that the gas consumer of india are overly charged by their distributors.

The indane distributor name is : survey park gas service
Address of distributor is : c-215, survey park, kolkata.

The distributor contact number is [protected], [protected]

My name is rohit kumar chandan
My connection number is 20016
My mobile mumber is [protected]

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milindek
, IN
Sep 09, 2010 5:47 pm EDT

nilam sattigeri
the [censor] of belgaum resides in bhoi galli..

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sonalika
,
Sep 18, 2008 5:44 am EDT

I want 2 get a new connection in Kokatta. wh r the proceder &fee for single cylinder&how many days it will take 2 get connection

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JOAN RODRIGUES
,
Feb 18, 2008 11:34 pm EST

DEAR SIR,

SUB : CONSUMER NO. 17812 ( BELGAUM DISTRICT )

WE HAVE BEEN ALLOTTED A NEW CONNECTION VIDE ABOVE CONSUMER NO. BUT UNFORTUNATELY, THE ALLOTMENT LETTER WAS MISPLACED IN MY RESIDENCE. NOW IT IS NOT TRACEABLE.
WHEN WE APPROACHED M/S. VINOD ENTERPRISES BELGAUM, HE IS INSISTING US TO BRING THE ALLOTMENT LETTER AND INFORMING US THAT UNLESS & UNITLL WE SHOW HIM THE ALLOTMENT, HE IS NOT GOING TO GIVE US THE CYLINDER WHICH WE BOOKED. SO AS SUCH, YOUR GOODSELVES ARE HEREBY REQUETED TO KINDLY SEND ME DUPLICATE COPY OF THE ALLOTMENT LETTER IMMEDIATELY SO THAT I CAN AVAIL THE FACILITY OF USING INDANE CYLINDER. HOPE MY REQUEST WILL BE GRANTED ON TOP PRIORITY. REGARDS/JOAN RODRIGUES, 2281 BHOI GALLI, CITY BELGAUM, TEL : [protected]

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12:00 am EDT

Indane / Indian Oil Corporation gas agencies exploiting public

With regard to the indane gas connection public are not aware of the documents and the policies and procedures. the agents are forcing the public to buy the gas stove eventhough they posses a good gas stove. sai kripa agency located in ashok nagar (near kasi theatre) in chennai were forcing its consumers to buy the pressure cooker which costs around 1500 while getting a new gas connection.

My suggestion in order to control the agencies a flying squad has to be appointed by the indane and their number should be complusurly displayed in the front office of the gas agencies. each and every customer should be respected properly.

When I tried to get a new gas connection they asked me in total of rs.7000 (including their comission). since I am not aware of about the complaince team I writing my grivence here for a good solution not only for me but also for my people.

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Sanjib Ganguly
,
Dec 07, 2007 9:30 pm EST

It is the same treatment I am receiving from Gas dealers in Kolkata . P.K. Music Stores and Gopal Gas Stores are surprising of buying the Gas Oven From then at exorbitant rates even though I posses a GAs Oven with ISI mark.

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Indane / Indian Oil Corporation - not taking the booking or picking up phone calls!

I have been trying to call up the Gas agency from Bangalore on the number [protected]. Whenever i dial the number, i just get it on a busy tone. While having tried for the whole 35 to 40 mins i get connected once. However nobody bothers to pick up and answer the phone for booking. This is the only source that we are able to do the booking and i have been doing this everyday from the past ONE WEEK.

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Indane / Indian Oil Corporation late delivery and not book at time

late delivery of cylinder and also not to book at time. they always pretend to give cylinder at right time.

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PANKAJ MOHINDRA
,
Mar 20, 2008 4:59 am EDT

Respected Sir,

i' Pankaj Mohindra and I am living in Doraha (DISTT. LDH.) Punjab. In our City Gian Gas Service available as a Indane Authorised Dealer. But he does not provide a proper service to us. after booking a gas they don't provide a gas in proper time. And I hear from my sources They sale a gas cylinder with black money of Rs.50-Rs.100. so i requested to you u will do a some legal action against gian gas service. so that we provide a better service.

please reply me on mail. or my contact no.
[protected]

thanks
from : pankaj mohindra

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12:00 am EDT

Indane / Indian Oil Corporation irregular questions while booking

In Nellore town (Andhra Pradesh) there is one dealer by name Krishna Agency for Indane Gas. They have been asking questions which is not warranted by any law, order or rules framed by the oil companies to see that the consumers not able to book the cylinder. First they started demanding the ration card, later on sticking the voucher on the cylinder, then affixing the sticker containing the voucher number. Now those people are asking for the number for the second cylinder and asking the customers to come to their office with original subscription voucher for verifying the same. District Administration has been sleeping about the irregularities and taking no action against them. The same was published in Zamin Ryot of Nellore but no action. I don't think any body has guts to control them. This is because of their ill gotten wealth and they can buy any body in the country.

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Rajesh Nair Samsung Electronics I P LTD
, IN
Oct 14, 2011 4:10 pm EDT

In Nellore town (Andhra Pradesh) there is one dealer by name Krishna Agency for Indane Gas. They have been asking questions which is not warranted by any law, order or rules framed by the oil companies to see that the consumers not able to book the cylinder. First they started demanding the ration card, later on sticking the voucher on the cylinder, then affixing the sticker containing the voucher number. Now those people are asking for the number for the second cylinder and asking the customers to come to their office with original subscription voucher for verifying the same. District Administration has been sleeping about the irregularities and taking no action against them. The same was published in Zamin Ryot of Nellore but no action. I don't think any body has guts to control them. This is because of their ill gotten wealth and they can buy any body in the country.

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Indane / Indian Oil Corporation - malpractice at petrol pump

Hi Sir, I am writing this mail with respect to a malpractice which I have observed at Indian Oil Petrol Pump outlet in Pune.This is specifically related to a Petrol Pump situated at Parvati ( Dandekar Bridge ), also known as Parvati Petrol Pump. The salesman at the Petrol Pump follow this practice : Let say the man before you has filled up petrol worth...

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Indane / Indian Oil Corporation anusha gas agency harassment!

Anusha gas agency in kadirenahalli, bangalore has been harassing customers by not providing cylinders on time. Seems like lot of illegal distribution is place.

Beware people!

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shilparao
, IN
May 20, 2011 9:26 am EDT
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totally agree with above all comments, i also victim of this one of the worst, harassing gas agency ...begging higher authorities to please take action against this gas agency...

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rashmi T
, IN
Feb 28, 2011 6:42 am EST

Yes, Even I agree to the complaints thrown against Anusha gas agency. They dont deliver the cylinders on time, and after a month they deliver it WITHOUT a BILL. The person who delivers the cylinder tells us that the bill is not yet issued, and he also tells not to book the cylinder, instead he has asked to call him on his mobile number. He has told he will deliver the cylinder within time if call his mobile number.

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SnehaSwamy
, IN
Feb 01, 2011 10:55 am EST

Anusha Gas Agency is one of the worst agency till date. No action has been taken so far after soo many complaints from the consumer. Their license needs to be barred and some better agency should take it over. The employees working for that agency do lie a lot and do not deliver the cylinder on time. Should we go to the consumer court? Please recommend

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Rajumaly
, IN
Jan 27, 2011 9:58 am EST
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I totally agree with all the complaints listed...I am also one of the victim of Anusha Gas Agency..Can Higher autorities look into it?

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anusha gas agency
, IN
Nov 13, 2010 9:25 am EST

This is SUNITHA Consumer no 41128. Anusha gas agency in kadirenahalli, bangalore booked for gas refil it has to been delivered on 4th according to the booking day still now it has not been suppilied pls look in to this.its very urgent. has been harassing customers by not providing cylinders on time. Initially they take booking only after 25 days and then after 25th day, u book, they take another 10 days to deliver. Seems like lot of illegal distribution in place.

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Citizen76
, IN
Jun 07, 2010 5:32 am EDT

I almost every day see the person from Anusha loading cylinders to many cards in kadirenahalli. And they dont have any value for for
customers like us who enquire with them politely. And for the people at Anusha office, they only know to say "it would be delivered" but dont mean it. Looks like they dont have any control on the persons who go out for delivering the cylinders.

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erasu
, US
Sep 25, 2009 4:34 am EDT

Anusha Gas agency is making too late to deliver Gas cylinder, even after follow up.

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tanuja serrao
,
Nov 10, 2008 3:52 am EST

Anusha gas agency in kadirenahalli, bangalore has been harassing customers by not providing cylinders on time. Initially they take booking only after 25 days and then after 25th day, u book, they take another 10 days to deliver. Seems like lot of illegal distribution in place.

They do not even tend to respond to the phone calls.
Trust there should be some action / procedure to be introduced.

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Mohammed Sunil
,
May 11, 2008 10:43 pm EDT

Guhan gas agency in Kanniyapuram(near kazhakootam), Kerala has been harassing customers by not providing cylinders on time and also not picking the phone for booking, The phone number is [protected]. Seems like lot of illegal distribution is place.

Beware people!

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Indane / Indian Oil Corporation expiary date cylinders!

On one of the vertical strips of the gas cylinder, the expiry date for the cylinder is given. Only a few people know about this. Even the distributors of the gas agency also do not know about this. And these expiry date cylinders are there in the market in huge quantity. This is really a very dangerous thing. They can blast any time. If you require let me know I can send you the mail in which all the details regarding the expiry date are given.

Thanks and regards!

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Vicky aarthi
, IN
Dec 05, 2016 8:51 am EST

We have received before 2 months.but herewith mentioned the expiry date is C26.it will be safe or not.how we can check the expiry details

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Srikanth Gunti
, US
Aug 10, 2010 8:42 am EDT

Finding Cylinder expiry date.

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Srikanth Gunti
, US
Aug 10, 2010 8:41 am EDT

The expiry date is printed on Gas cylinder in the form of D10, A11, B11, C11 or D11..etc
Alphabets A, B, C and D stands as last month of the quarter year.
Ex:D10 means D=December and 10 is 2010
Similarly other letters indicates as :
A=March, B=June, C=September and D=December.
From above, C11 expiry date is September 2011.
Please verify above details before you receive.

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prasanta kumar rout
,
Jul 17, 2008 11:12 pm EDT

Dear Sir
Pl. tell me how to know, the expiry date for the gas cylinder.
With regards
Prasanta

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12:00 am EDT

Indane / Indian Oil Corporation poor service by dealers

I am a customer of Indane Gas for last 24 years. I have booked for a refill of gas cylinder. Firstly the dealer M/s. Anusha agency, Kaderanahalli, Bangalore refused to accept booking and asked me to book only after 20 days and that was the company (Ioc)ruling. As informed I booked. I was given a ticket No. 94 and promised that I will receive with in 2 days. To-day after 6 days when I called up I was informed by their staff that I will receive by evening. I followed up with them in the evening with out going out of the house for the whole day waiting I was informed by one more person Sri. Venugopal representing the dealer that it might take another 2-3 days.

I had visited the dealer in a similar complaint 3-4 months back there I could see people getting new connections by paying extra.

This being the case I would request your esteemed concern to have a check on the dealer and his service. The rep. of Anusha dealer informed me that they have 27000 connection to service and they are unable to render quick service to the customers.

This being the case I request you to appoint some more dealers in this upcoming area to lessen the burden of M/s, Anusha agency and also the new dealer will be able to render better service and much job opportunities will open up.

In fact my A/c. No.10193 is in the VIP list of the dealer and imagine the state of connection holders with ordinary bookings.

I request officials to please look in to this matter and acknowledge.

Please see that good service is rendered to your consumers in future and inform your dealers not to make false promises to consumers when they book for refill cylinders.

Regards

Subbaiah

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Vagesh
, IN
Mar 11, 2009 10:57 am EDT

Hi Sir,

I am the resident of Prdhan Pelican, Nyanappana halli Village, BTM 6th stage, South Taluka, Off Bannerghatta Road, Bangalore- 560076. We have a single gas connection, so we make sure we book the Gas well before advance, but end up having out of fuel because of the carelessness of our Gas agency which is Sheela agency No.33, 3rd Ph, indl Site, J P Nagar, Bangalore - 560078. The people at Shella agency are not professional, they are arrogant, they are very rude, they are ignorant, they are least bothered about their customers. To quote a recent example, I Booked the Gas on 5th March 2009, I called them to check the status on 11 th march2009, and to my surprise the person who picked up the phone said that the delivery guys had come visited my area on the 10th and came back because they could not find my address. I tried explaining to the person on the other line that we are without Gas for 5 days and need the Gas urgently. The person gave the phone to a rude person who claimed himself to be the manager who spoke to me as if he is going to come down and beat me. He said that's how it is in Sheela agency and if we can't wait then I should Fasting until they deliver the Gas. I was Dumb struck when I heard my dealer speak to me in that fashion. I guess this is pretty normal as they have nobody to check on how the agency is operating or nobody monitor the behavior. I am sure I am not first person to complained. Please visit the below website to see the people reaction on Sheela agency, Bangalore.

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Jai Lalitha
,
Oct 14, 2008 2:32 am EDT

The Dealer "Gurukrupa Indane" in JP Nagar, Bangalore is having a pathetic show when it comes to "service". From Last Friday, i have been trying to call them up for a booking, but invariably all the lines are engaged. The only resort left now is go there personally and book a refill cylinder.

This is not the first time i am experiencing this problem. It is the case every time.

Request the higher officials at Indane LPG to look into this matter at the earliest.

Thanks & Regards,
Jaya

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Roshan
,
Oct 08, 2008 1:13 pm EDT

Please check everyone in JP NAGAR AREA WITH INDANE GAS . Because all the calenders which comes with Door Delevary are Expired with Date and year. Please return them back if you find any faulty codes with calenders.

Procedure to check

Here is how we can check the expiry date of LPG cylinders:

On one of the three side stems of the cylinder, the expiry date is coded alpha numerically as follows A or B or C or D with some two digit number. For e.g. D06.

The alphabets stand for quarters -
A for March (First Qtr),
B for June (Second Qtr),
C for Sept (Third Qtr), &
D for December (FourthQtr).
The digits stand for the year till it is valid.
Hence D06 would mean December quarter of 2006.

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Girija
,
Aug 27, 2008 12:14 am EDT

I agreee totally that Anusha Gas Agency, Bangalore are harassing the consumenrs - theytake 21 days booking time and 5 days as delivery time!

IOC is totally inefficient in initiating action aginst this currupt and inefficient gas agency

we as consumers need to take action - file a police complaint and an RTI to get such corrupt agencies defunct!

C
C
chandrasekar
,
Aug 14, 2008 12:16 am EDT

Supply of gas takes minimum of 15 days after booking & dealer name is M/s Lakshmi gas agency Bellary & the has been reffered to your Belgaum office & it looks that there attitude is also like going in hands with the distributor.

Regards

Chandrasekar

Manager
m/s Jsw steel
Mobile no-[protected]

K
K
K Dhananjayan
,
Sep 28, 2007 8:38 pm EDT

/COPY OF COMPLAINT SENT TO DISTRIBUTER/

Sub: SuspecThiruvananthapuram
[protected]

The Manager,
Simi Fuels
Muttathara
Thiruvananthapuram

Sir,
ted Malfunctioning of LPG dispensing pump.

While filling LPG on 25th September at your Pump, I found that the pump was malfunctioning as it was showing an impossible reading with regard to the Gas tank capacity of my car. The capacity of the tank is 60 ltrs and LPG cannot be filled in more than 80% of this capacity. In spite of the fact that you knew about it as a case of pump error and if the operator did not manually stop the pump on hearing some specific sound known to you only, it will continue reading even after fuel supply is actually cut off by the pump. If I had not alerted the operator even it would have gone beyond the 100% capacity!
You knew very well that your pump had some problem and against some sound the operator should have closed the pump manually. Your pump was faulty, your operator was careless, and you are asking me to pay for it. You were forcing me to pay for the whole amount as per the meter and was holding me for over an hour and was not accepting my offer to pay an interim amount of Rs.1200/- ,which in assessment was reasonable for a full tank filling. Finally when I was about to call the Police for my protection and release, you have let me go after taking an endorsement from me in the bill that I have made only a payment of Rs.1200/- . You have also asked me to provide a fuel tank calibration certificate from the Legal Metrology Department.

My argument that the details regarding tank capacity and other specifications were all available in the RC book was not acceptable to you and you have insisted on my bringing a calibration certificate from Legal Metrology and said that RTO was not the competent authority for certifying the tank capacity. You may know that vehicle owners cannot approach various authorities for certifying all subsystems of their vehicle. When a vehicle is registered by the RTO, it is to be considered that the vehicles conforms to all relevant standards as approved by various authorities in the Union of India.

On 27th September, you called me up over phone, asked for the certificate or to make the payment immediately, and were going on threatening me of punitive action. My stating that I was busy with an important meeting then, and my offer to call you back after some time was interpreted as my trick for not paying the amount or producing the Legal Metrology certificate immediately. Every body knows that it is not easy for individuals to approach Legal Metrology for calibrating their fuel tanks whenever the fuel vendor’s systems go wrong. Insistence of this certificate and your using abusive words at my face, holding me at your premises for over an hour and calling me and disturbing me over phone in my office etc. can only be seen as some sort of an extortion technique. As I am unable to take any more of this, I am willing to pay the whole amount. Hence I request you to kindly inform me the billed amount so that I will be able to send the balance amount immediately. On receipt of the money you may send me back the receipt on the back of which you have made me to write some statement. You may also return the complaint I have written addressed to your sales officer and handed over to you, as asked by you.

Thanking you,
Yours truly

K Dhananjayan
TC 14/299, Vinomal
Chithra quarters lane
Kumarapuram
Trivandrum

Copy to:

1) The Controller of Legal Metrology
Vikas Bhavan,
Trivandrum.

2) RTO,
Trivandrum.

3) The Commissioner of Police
Trivandrum.

4) IOC at: Indane Gas - Ioc Bangalore — poor service by dealers.

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Indane / Indian Oil Corporation - poor service!

My consumer no. is 31006. I got a gas connection from Veena Gas Sevices Dealer of Indane gas agency at 2/13-A, sarai Julena, Okhla Road, New Delhi on 11/09/07. I am residing at Zakir Nagar, Okhla, New Delhi-110025. They have promised to me that next day you will get cooking gas cylinder. Whenever I called to inquire regarding my new connection cylinder...

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Indane / Indian Oil Corporation adulteration in petrol!

My name is Shaju Devadasan residing in Thiruvanthapuram, Kerala. I own splendor plus bike and regularly fuels it with Extrapremium Petrol from Indian Oil from Thirumala and Aryanad, and had been doing this for the last 2 years. I had no complaints until now.

While using this petrol, the carburetor gets choked with dirt. This has been happening since last 2 months.

Beware people!

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Indane / Indian Oil Corporation misbehavior and no supply of refilled cylinders

On 01.09.2007, I had booked a cylinder with M/S Abhijit Enterprises (Code. - [protected]), Khardah, West Bengal. My consumer number is AE - 39173. Gas booking No. - 300. Till date, the same is not delivered to me. When I called up the agency to enquirer about it, the staff didn’t provide any proper information about it, they were not even ready to talk for more than few seconds.

Also the guy (Zafar) who supplies the Gas door to door behaves very badly. Some how I have come to know from him that he supplying gas booked on date week (07.09.2007 – 08.09.2007) after my booking.

As you know our greatest festival Durga puja is approaching so I am very worried of situation. I have only single cylinder connection.

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U
US Bisht
, IN
Dec 03, 2011 5:13 pm EST

1. I am US Bisht living in Dabua colony Faridabad My gas connection is locate at Rich Flame Faridabad, I was fill my gas cylinder on 01-11-2011 but my next gas booked buy gas agency on 1-Dec-2012 and issue date allotted on 14-12-2011 buy gas agency which is very late as per rule after 20 days can be booked gas cylinder from date of issue but gas agency lady misbehave to the customer.You requested action will be taken.

2. This is for your kind information i i have been issued one gas cylinder average in 1 and 1/2 month which is wrong or right please suggest me

M
M
mohammediyatian
,
Oct 15, 2008 3:38 am EDT

sir this complaint is from all mohammediyah. we are from mohammediyah galiakot, dist- dungarpur, pin code no.-314026 rajasthan. we are not recieved gas till from july. All people from our town was displeased from your service. Our gas agency was 20km away from our town was city called sagwara. phone no.- [protected]/250355. when indian gas agency first time come our town they talked that we can supply door to door and we never give any chance of complaint but after the connection this should not seen whatever they promise to all the people. we paid much more for this connection. The distributor from sagwara sold to other in black. plz sir we are very disappointed help him!

P
P
prabhat kumar
,
Aug 26, 2008 11:08 am EDT

On 02.08.2007, I had booked a cylinder with orient gas agency, govind nagar, kanpur(U.P.) Their telephone nos. are [protected] .My Gas booking No. - 18570. Till date, the same is not delivered to me. When I called up the agency to enquirer about it, the staff didn’t provide any proper information about it, they were not even ready to talk for more than few seconds.

Also the guys who supplies the Gas door to door behaves very badly. Some how I have come to know from him that he supplying gas booked on date [protected]) still nearly one month has gone ) not given me refilling

S
S
SANJAY KUMAR GUPTA
,
Apr 09, 2008 3:20 am EDT

Non delivery of Indane Gas Cylinder
I have a gas connection of Indane Gas having no. -16969 with Shasri Nagar Gas Service, Shastri Nagar, Jaipur rajasthan . Their telephone nos. are [protected] and [protected]. . Despite being repeatedly follow-up from 04.03.2008, I am not receiving the gas cylinder. Kindly help me out. I am very depressed. After making telephone calls, they are not picking up either the telephone no., always disconnecting or not picking up.
Please help me, what can I do. Kindly help me.

Regards

(SANJAY GUPTA)
H. NO. FF-13, TELIPARA
NAHRI KA NAKKA
SHSTRI NAGAR, JAIPUR 302016
(MOBILE NO.: [protected]
GAS CONNECTION NO. : 16969,
Shasri Nagar Gss Service, Shastri Nagar, Jaipur rajasthan

D
D
Dr . Manan Kumar Mandal
,
Dec 31, 2007 11:49 pm EST

Dear,
I do not get gas cylinder in time since one year . Every time I had to make innumarable number of phone call to gas supply agency office situated at Hanuman Mandir , Dum Dum road , Kolkata 74 . We both are very busy due to our job , so please help us .
Consumar Number : 20486
Double cylinder connection.
no gas cylinder at home since 20th Dec '07
Booking date : 17.12.07(Because no booking were taken by the office)
Please do the needfull in this regard

Thanking you,
Dr Manan Kumar Mandal
Netaji Subhas Open University
Kolkata
Mob: [protected]

V
V
vaidyanathan
,
Dec 31, 2007 12:44 am EST

Dear Sir,

I have booked gas at Pattammal gas agency Tamnbaram on 10.11.2007. Till date he did not give refilled gas. If we make a call to [protected] & [protected] they are taking and immediately disconnect the call. As an office goer we will not go daily to their office. So please take action immedaitely ,

I heard that in guduvancherry all are having connection at Pattammal gas agency and all are facing problem. so please take action immediately and give correct consumer complain number enable us to explain the situation,

T
T
tufail ahmd
,
Oct 10, 2007 5:36 am EDT

M/S Jagan Enterprises , gali # 36 D.DA. Janta Flat , Madangir, New Delhi tel # [protected], [protected] & [protected]

Trying to book the GAS since last 10-days but nobody is picking phone.

This is not first time, it's happening always.

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12:00 am EDT

Indane / Indian Oil Corporation against gas distributor indane

May inform you that ioc issued one lpg connection in my name on 13/12/200. asper sv. no.552462 through its distributor kondotty gas and allied services, kondotty, malappuram. but it was transfered to sabari indane services ramanattukara, kozhikode. this inter state transfer was without my request or consent. customer number was also changed from 8778 to 3747. due to unreciept of any intimation in this regard idiid not get the gas for more than 2 months, lastly I find out the reason that it was changed one district to other with out any informationto us.

Now also I am facing some problems relating this changes. I am not getting proper service due to this inter district transfer. I booked gas on 21/8/2007 as per refrnce number [protected]. but no response untill now.in such condition I am ot willing to continue under this agency. please give some guidance regarding this matter.

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Indane / Indian Oil Corporation sri rama agency - problem in booking and delay in delivery

Hi ,

We are taking Indane Gas "Sri Rama Agency" in Ramamurthi nagar,Bangalore.Our customer number is 39303.

They are asking us to have 30 days in between booking.After booking they are taking more than a week to deliver.

We have a two year old kid and finding problem in boiling milk also.My father went directly to office about 3/4 times explained the situation also but no action taken.

We told the same to Agency people and even Manager but no response till now. For big families Gas will come just for 25-30 days and again they say book after 30 days again we will take 10 more days then what is the point in going for Indane?

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S
S
Shimjit
, IN
Mar 19, 2015 12:37 am EDT

Isnt there a govt rule that we can order cylinders whenever we want? Rama gas agency bars us from doing the same. It says you have to have a limit of 25 days. Who decides that? The arrogant ladies sitting at the counter? They laugh and scoff at senior citizens who have to stand in the line for hours to meet up with the royal highnesses at the counter. They know whatever you complain they will not be affected by it. They are testing the customer patience.

K
K
KrishnaKantMishra
, US
Jan 27, 2015 6:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

These guys are very much irresponsible. I have applied for new connection first they took approx 2 month for confirming. I was not satisfied with stove they were giving so I bought from prestige and now they are not coming for Inspection. I went five to 6 times asking for inspection but same reply Sir we will come once we get time.

K
K
Kalidas Ojha
, IN
Oct 05, 2014 4:09 am EDT

How to contact Captain B.L. Lingaraju proprietor of Raja Enterprises, Peenya Bangalore, LPG Distributor of Indiane

B
B
Balaji R
, IN
Jun 17, 2014 5:05 am EDT

I am currently facing problems with this Agency on getting new connection. It has been 3 months past applying for the new connection; however, still no inspection done by this agency.
(1) I have filled the form, paid the Affidavit of Rs 250 by February 22 2014. This affidavit was for the inspection as I am going to use the Stowe bought from outside this Agency.
(2) Till date (June 17 2014) nobody from Sri Rama Gas Agency (TC palya road, Ramamurthy Nagar) has contacted me for the inspection and no gas connection at my home.
(3) Since March 20 2014, 4 times I have been following up with the agency and the response from the arrogant lady staff was "There are so many applicants applied for the new connection and why are you approaching us now, do not contact us for about two months from now".

From my personal understanding, what I could see happening with this agency is, if you are not getting the gas Stowe from the agency then you are not their scope.

I do not know how long it is going to take to provide the new connection to me and due to the staff's lack in job responsibility, the consumers are suffering.

I do not think that this Agency is an eligible to be authorised dealer of Indane GAS.

M
M
mohan`
, US
Jan 06, 2014 4:52 am EST

Hi,
I have booked the refill on 22nd Dec 2013 & the reference no 203548.
There was an SMS to my registered mobile number as Cash memo no [protected] raised for the same on
26th Dec 2013 & Cylinder will be delivered soon. However till date i have not received any refill Cylinder
For my surprise there i got an SMS that Cylinder was delivered against the Cash memo no [protected] on 2nd Jan 2014.
look at the difference in Cash memo numbers.

Which is wrong Cash memo no. attached to my request & Cylinder has not delivered yet.

Non of the numbers are correct, if it rings there is NO one to answer. pathetic service, this is not the first time.

More frustrating the Indane complaint contact [protected] number never connects.

Is there any one responsible person in entire INDANE company to understand customer issues & resolve. And make this
b********ds do their work with honesty.

A
A
ammul
, US
Jun 13, 2013 3:44 am EDT

i am a resident in ramamurthy nagar, bangalore.i have taken connection in sri rama gas agency ramamurthy nagar.from the past 2 months my cylinder booking got cancelled without any reason.when i go and ask them about this they used to tell it is server problem tommarrow we will send like that they will tell and after 4 to 5 days also they are not delivering the cylinder.this repeats from the past 2 months.The agency has 5 phone numbers and some are working and some are temporarily disconnected .i used to call several times the phone rings but no body lifts the call.if e book cylinder they may deliver between 1-2 weeks, if we ask them about this they use to get sily reasons..such a worst service providing by SRI RAMA GAS AGENCY, RAMAMURTHY NAGAR, BANGALORE to the customers...

H
H
Himali
, US
Jan 19, 2011 8:05 am EST

I am a new resident in Bangalore and am really surprised with the kind of pathetic service Sri Rama Agency is providing. I must have called 20-30 times and was no response on 6 numbers that they provide. By mistake, they picked up once and dropped off before I could even utter a sentence ! There needs to be some reliable agency in C.V.Ramannagar area other than such shut down frustating services !

K
K
Kabi
, IN
Apr 23, 2009 4:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How much time it takes for the Sri Rama Agency to issue to additional cyliner ? I (Consumer Number -45530 )had applied it 3 years back..Still no response from them...how much patience do we need to have for the same ? 3 years is not a joke and I doubt why govt doesn't have any control over the agencies...

I have a serious questions here...Do ministers and people with high authority faces similar problem..I would like to know any politician applied it during 2006 and haven't got it so far..

Please dont dissapoint us ...Days will come when people will not prefer to come to bangalore and you guys will give the gas freely to anybody...

N
N
N S B SINGH
,
Nov 25, 2008 11:47 pm EST

dear sir/madam,
we had indane gas connection since 30 yrs and i have seen the worst part with rama agencies and their customer service
my consumer no is 43565.now let give you some information hoping that some proper steps would be taken from your side. we are told that the gas booking is done after 30 days with additional 1 week time for delivery.this means we will dont get any cylinder for 37 days, where as any big family it runs for just 25-26 days.
now the problem doesnt end here only, we did a booking on 25 th of october which was the date when we were told to do it, but your people entered it on 29th oct, so next time we called on 25 th nov, when already our cylinder was over for five days, and shockingly we were told to call on 29th of nov...now please let me know how far this justified ...!
when we first called your customer service people gthey simply ave the answer "book on 29th", "book on 29th", ...without giving us any explaination.when i called and enquired again, they showed some courtesy and the reply that came was our system was down so we entered it on 29th...now does that mean i have to wait for an additional 10 days !..it is horrifying that they say such strange excuses and get away, instead of doing something for customer, esp when it is there fault and not ours...
this certainly does not add any credit to your agency.i hope atleat something responsible will be done on time before it goes too late..!

S
S
Somasundar
,
Nov 10, 2008 2:59 am EST

I have similar problem with Sri Rama Agencies in Ramamurthy Nagar. They have around 6 numbers and none of them work or most of the time engaged through out the day. Even if it rings sometimes, no response will be there. Why dont you set up a new service provider for C.V Raman Nagar and Kaggadaspura.

Thanks
Som

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Indane / Indian Oil Corporation poor service!

Everytime I make a booking - The agency Sudhendra Indane gass Aganecy (Indance agent located on Hennur, Bangalore) promised some date and I have to follow up at least 4-5 times before I could get the actual refill. Sometimes the delivery took place more than 1 month. :-(

Very poor service!

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A
AVNISH KUMAR
, IN
Sep 21, 2009 2:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I WANT GOOD SERVICE

K
K
Kishore Kumar Gupta
,
Nov 27, 2008 2:17 am EST

Dear Sir/Madam,

I am Kishore Gupta residing at B-16 Kamla Nagar, Agra (UP) My LPG Gas Connection No. MG-618

I would like to make you in notice that your LPG Distributor M/s Mughal Gas. (Address) Hari Parwat Agra. (UP)

He always make the trouble while booking the LPG Gas, This is inform u that now i am highly fedup from this regular issue because he never booking the LPG Gas on time, he always book the gas from the 21 day of the delivery, but i regreet to inform you that from the date of booking he deliver the gas after 15 days,

Them i would like to ask IOCL that, is IOCL delivering the LPG Gas after 36 Days.

If i ask hokers of IOCL/Mughal Gas for the immediate delivery with the no or with out the no they always use to say, pay Rs 450 for the immediate delivery. As A Black Marketing.

If IOCL is not taking any action immediately then i am bound to take legal action against M/s Mughal Gas and IOCL

Kindly look in to this matter and pls Revart me.

Thanks & Regards

Kishore Kumar Gupta
B-16 Kamla Nagar, Agra (UP)
+91 [protected]

S
S
sneha.lalwani
,
Apr 27, 2008 3:38 am EDT

Dear sir, this is to inform you that, one student name Harsh Kumar Singh, who is in the process of getting job in Iocl through fake.
He is from Lucknow. Some people of Iocl are providing him assistance in getting the job.

Thanks & Regards
sneha Lalwani

S
S
sanjay srivastva
,
Apr 19, 2008 4:28 am EDT

sir,

at deveral location in our contry specialy eastern jone all transporeters are upgrading their tank truck for transportation of POL nd LPG pack from less then 15 yr and 12 yr respectivily. no body is asking them, and they are laughing on this rule, i wish to say that either this rule should be deleted in company law or take hard action against those who are doing so, so far no body can take law in his /her own hand

S
S
SHANKER KUMAR KARJEE
,
Mar 09, 2008 8:39 pm EDT

Date 10th Day of March'2008,

Shri.Sarthak Behuria, Chairman,

INDIAN OIL CORPORATION LIMITED,

Corporate Office,

3079/3,

J.B.Tito Marg,

Sadiq Nagar,

New Delhi-110049

Tel No.[protected]

Through

Shri.Suneel Sethi,G.M(Corporate Communications)
E-Mail:sethis@iocl.co.in

2. Shri.Kali Krishna M, Chief (Corporate Communications Manager)

E-Mail:kalikrishna@iocl.co.in

3. Shri.A.M.K.Sinha, E.D (Retail Sales)

E-Mail:amksinha@indianoil.co.in

Sub: Request to release the LPG Domestic Connection booked long back in the year 1999 vide SV-3326 Dt.27.02.1999 in the name of SHRISTI KSHMATA & SV-3327 Dt.27.02.1999 in the name of K[censored]IZ through K-2 INTERNATIONAL, SARITA VIHAR, NEW DELHI.

Dear Sirs,

With due respect, I wish to submit the following:

That, I had booked the LPG Domestic Connection in the year 1999 vide SV-3326 Dt.27.02.1999 in the name of SHRISTI KSHMATA & SV-3327 Dt.27.02.1999 in the name of K[censored]IZ through K-2 INTERNATIONAL, SARITA VIHAR, NEW DELHI.
That, after several enquiries, no satisfactory answer given by your dealership.
That, In the meanwhile, I shifted to Faridabad but continue to enquire about the release of the aforesaid connection.
That, I am now shifted in my own flat ,INDRADEO VILLA,234 G.F(Rt.Side).Ashoka Enclave Main,Sector-35,Faridabad-121003(Haryana).

I wish to request you to kindly intervene in the matter and direct the authorities to arrange to release the long awaited connection through MOHAN INTERNATIONAL, SECTOR-35, FARIDABAD, M.No.[protected], Tel No.[protected], 2258201.

Yours truly,

(SHANKER KUMAR KARJEE)

INDRADEO VILLA, 234 G.F (Rt.Side).

Ashoka Enclave Main,Sector-35,

Faridabad-121003(Haryana).

E-Mail: shankerkarjee@gmail.com

M.No.[protected]

D
D
deepak mallick
,
Jan 10, 2008 10:13 am EST

i m deepak mallick

M
M
munavvar azam
,
Jan 03, 2008 5:04 am EST

Dear Sir.
A allotment of RETAIL OUTLET[petrol pump] was made in favour of Mr.Zafar Alam at deoband district Saharanpur in 2005 , near about 2 years has been spent to this allotment and the time which was awarded to him was 4 months for all the arrangements to set up petrol pump,BUT He still do not have land for the setup of such petrol pump and allotment is not cancelled till now,
where the company policy gives only 4 months for such arrangements ...one letter was issued from NOIDA to him for cancelatoin of such allaotment BUT STILL AFTER EXPIRY OF 2 YEAR IT IS NOT CANCELLED...OTHER COMPETANT PERSON ARE THERE IN LINE FOR SUCH VACCANCY ...IT SHOULD BE CANCELLED AS SOON AS POSSIBLE AND VACCANCY SHOULD BE READVERTISE FOR OTHER PERSONS AND HE [zafar alam ] SHOULD DECLAYERED INCAPABLE AND DEFAULTER BY THE COMPANY
I REQUEST THAT THE ALLOTMENT OF SUCH PETROL PUMP SHOULD BE CANCELLED AND VACCANCY SHOULD BE READVERTISE FOR OTHER SO THAT COMPANY AND OTHER PERSONS MAY HAVE APPORTUNITY

THANKING YOU

A
A
Amitava Kali
,
Aug 30, 2007 2:48 am EDT

Hi, I am from Kolkata. I fully agree with u. I am also facing the same harassments. I found that many times they sell the LPG cylinder on the way of delivery to earn some extra money. Can anybody give me the telephone number of IOCL to lodge the complain.

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