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2.5 52 Reviews

IncrediMail Complaints Summary

19 Resolved
33 Unresolved
Our verdict: Engaging with IncrediMail, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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IncrediMail reviews & complaints 52

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Newest IncrediMail reviews & complaints

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8:11 am EST

IncrediMail Charges for VIP Customer Services Without Providing Services

Paid for this e-mail service over 20 years ago. We also are VIP Customers. Our system crashed over a week ago due to a virus. We have been e-mailing their customer service for help in re-installing our program and data. To date, they have failed to respond. This had costs us thousands of dollars in income and lost customers. There is no contact information for IncrediMail. They show that they are out of Tel Aviv 69710, Israel. I would assume that they have their offices outside of the US to protect them from lawsuits from customers they have ripped off.

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4:11 pm EST
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IncrediMail charge on my credit card

A charge of 25.79$ is on my credit card on the month of December 2014. I did not buy or ask any product or services from this company this month.
I want this charge to be erase from my account.
Suzanne Cote
Tél. [protected]

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metrokashg
, US
Mar 21, 2018 5:54 pm EDT
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I received a $24.95 charge on my credit card for SDC Incredimail Smilebox.com CY I tried to install Incredimail about two years ago and it never installed. I do not want incredimail so please remove this charge from my credit card.
Helen Metrokas

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Virginia a Haag
Boerne, TexasBoerne, US
Nov 27, 2017 3:10 pm EST
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i have moved and the phone number in the above post is no longer mine, so dont call it, as the new owner of it has called me and complained about the calls they are getting .

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Virginia a Haag
Boerne, TexasBoerne, US
Nov 23, 2017 1:43 am EST
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please remove all complaints by virginia haag, this has been sReply
D 12th of Nov, 2017 by Virginia a Haag 0 Votes
the post on nov 11 above by virginia haag is no longer valid and would like for it to be removed as i am getting calls at 3 am by others not involved with this problem ..
I HAVE A CHARGE OF 24.99 FOR INCREDIMAIL, I WANT THIS REFUNDED AS I DIDNT MAKE THIS PURCHASE ..I HAVE USED INCREDIMAL FOR YEARS AND NEVER HAD TO PAY ..PLEASE CANCEL THE RENEWAL AND REFUND ASAP .. THANKS MY NAME IS
VIRGINIA A HAAG AND MY PHONE NUMBER IS [protected], CALL IF NECESSARY ..
Replyettled and i would appreciate it if you would remove all my complaints, thanks

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Virginia a Haag
Boerne, TexasBoerne, US
Nov 12, 2017 9:47 am EST
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the post on nov 11 above by virginia haag is no longer valid and would like for it to be removed as i am getting calls at 3 am by others not involved with this problem ..
I HAVE A CHARGE OF 24.99 FOR INCREDIMAIL, I WANT THIS REFUNDED AS I DIDNT MAKE THIS PURCHASE ..I HAVE USED INCREDIMAL FOR YEARS AND NEVER HAD TO PAY ..PLEASE CANCEL THE RENEWAL AND REFUND ASAP .. THANKS MY NAME IS
VIRGINIA A HAAG AND MY PHONE NUMBER IS [protected], CALL IF NECESSARY ..
Reply

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Virginia a Haag
Boerne, TexasBoerne, US
Nov 11, 2017 1:52 am EST
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i have been a user of incredimail for at least 10 yrs and never had to pay for using it .

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Virginia a Haag
Boerne, TexasBoerne, US
Nov 11, 2017 1:51 am EST
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I HAVE A CHARGE OF 24.99 FOR INCREDIMAIL, I WANT THIS REFUNDED AS I DIDNT MAKE THIS PURCHASE ..I HAVE USED INCREDIMAL FOR YEARS AND NEVER HAD TO PAY ..PLEASE CANCEL THE RENEWAL AND REFUND ASAP .. THANKS MY NAME IS
VIRGINIA A HAAG AND MY PHONE NUMBER IS [protected], CALL IF NECESSARY ..

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Peter Nicholas
, US
Jun 06, 2017 9:21 pm EDT

This morning, 7 June- 2017 I notice two lots of $ NZ 35.19 was drawn from my bank account. I have not used Incredimail
for 6 months so i would appreciate it if you would reimburse the same amount. Besides, it's suppose to be free!1

Card No [protected] Peter Nicholas

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Peter Nicholas
, US
Jun 06, 2017 11:54 pm EDT
Replying to comment of

This afternoon I mistakenly placed my EFTPS card with my complaint . Although I
have canceled it I was wondering if you can please remove it. Peter Nicholas

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Don Otter
, US
Mar 18, 2016 4:51 am EDT

I had cancelled my subscription to Incredimail and know I see a charge of $19.95 on my credit card for a renewal on [protected].
This charge should be removed.
Don Otter
telephone: [protected]

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1:37 pm EDT
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IncrediMail Upgrade will not load despite payment

I paid for Incredimail Plus because I wanted the backup feature. After numerous attempted downloads that did not work (even though they were quick to debit my account for their payment), I have as of [protected] emails from their supposed support that does not correct the problem.

They will not refund my money since it has past 30-days (even though it was never loaded), have no telephone support line and the person keeps sending me the same instructions, despite the fact I try them and email her back to say they don't work.

DO NOT DO BUSINESS WITH THESE CHARLATANS!

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2:31 am EST
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IncrediMail Low class software and service

I have read all the complains about Incredimail charges, software and technical services and i agreed 100% of what were written because i have gone through myself all the bad experiences before.
It seems to me that the company just want to make money and nothing else.
In gallery, they don.t give much away for free, everything now we have to pay for Gold gallery. Apart from that nothing have changed, same thing all the time year after year..

I hope the company will take up all the complains seriously and make changes in 2013.

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The Expert
Abingdon, US
Aug 30, 2013 9:34 am EDT

most probably this is a license renewal of your Incredimail software - www.incredimail.com

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ROBOO1066
ST LEONARDS-ON-SEA, GB
Feb 02, 2013 1:49 am EST

IV JUST CHECK MY BANK AND I SAW THIS ON G2S-INCREDIMAIL CAN YOU HELP ME AND TELL ME WHAT THIS IS FOR

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11:43 pm EDT
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IncrediMail Don't get what you paid for

Had this mail program for years because i thought it looked cool. I don't know anybody using it here in bc canada. I recently found out all the nice background pictures i have been writing on and sending to people are not showing up on their computer or looks like my note looks like when i am sending. They either get the picture and no content or content and the picture in the background is coming in as an attachment. Not impressed. I just recently paid almost $30 to upgrade and they denied my credit card when it was good and then they tried to take out another payment. They tell me on the phone they had no idea which company collected my money.
I just found a company called perion network used my credit card and denied me use of the program then tried to take more money from me. Now i am trying to get them to refund my credit card with no luck. I give up. Incredimail can't even keep track of their collections to use or upgrade product. Would not recommend it to anybody.

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8:27 am EDT
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IncrediMail Email

IncrediMail became
Perion Network Ltd in Nov. 2011.
It is located in Tel Aviv, Israel
It is traded on NASDAQ as PERI

IncrediMail charged my credit card without my authorizatiom in January (2012). On March 1, I sent an e-mail to [protected]@incredimail.com and told them they had fraudulently charged my credit card, and they had one week to reply. Well, four weeks went by and --- nothing. So yesterday (April 16, 2012), I sent another e-mail to them but - guess what. My e-mail was returned. Bounced. [invalid address... error code 550] So I sent another one. Bounced. Today I sent a pleasant e-mail to [protected]@incredimail.com. So far, so good. I'll let you know what happens. In the meantime, do not buy anything from this company.

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aperezvenero
, US
Jul 11, 2019 5:27 pm EDT

I cannot download your program. My antivirus program blocks saying it is unsafe.

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9:55 pm EDT
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IncrediMail Fwd: Payment confirmation & usage instructions

I have purchased from IncrediMail Gold Gallery, IncrediMail Premium, on 23/12/2008 it was a LIFETIME product.
Gold Gallery Code : IM_GOLD -[protected]-[protected]
IncrediMail Premium Code ; IM_PREM -[protected]-[protected]
Ordered Product Number : Gold Gallery /LIFETIME/: [protected]
Payment method: PayPal Invoice #60106618NN000081D
Total Price: AUD $72.97
Today 13/03/2012 I am not able download Gold Gallery items, when I contacted IncrediMail, I just getting computerised answer or blank website.
Thank you .
Andrea

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windsor
Louisville, US
Dec 30, 2014 2:03 pm EST

The incredible web browser will take over any web browser that you have now. I blocks my RoboForm when it pops up & I have to x it out every time. I can't go to any web page any more without it taking over. I can't find a way to delete it without deleting my entire mail folder.

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cbasics
jamestown, US
Aug 03, 2012 1:46 pm EDT

Their software has continuely screwed up my system, they do not respond to help calls even though I have VIP status.
Their software is nothing more than a virus. I hope someone files a class action on them

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Tricia
, US
Nov 25, 2011 10:33 pm EST

Incredimail charged me for a renewal when I never authorized it. Beware giving out your credit card information to this company.

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gerti semrad
Sydney, AU
Feb 23, 2015 2:35 pm EST
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Have not authorized and not used Incredimail for ca one year but money was taken out of my account.
Not legal-not on.

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Charles Laliberté
Laval, CA
Feb 23, 2015 12:10 pm EST
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Je veux mon code d'activation

chaule@videotron.ca

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Charles Laliberté
Laval, CA
Feb 23, 2015 12:08 pm EST
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J'ai payé mon abonnement (no de commande 5664295) et je n'ai pas encore recu le code d'activation.

Charles Laliberté chaule@videotron.ca

Merci

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wilson kay
Perth Metro Area, AU
Mar 16, 2014 2:56 am EDT
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Have not used this product for two years, and u are taking money our of my account on no authorization from me. not ON

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c.w.a
, CH
Jan 28, 2013 2:14 pm EST

Lifetime membership is just another scam of theirs - just stay away from them, as nothing works as stated by them

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KarenAnnY
Bakersfield, US
Aug 03, 2012 3:19 pm EDT
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I cannot get this off my laptop either and I did not ask for it or want it. You can get it off by doing 49 steps in a proceedure and I hope that they hiding chicken piece of craps that did this get everything back and then some. Class Action is too good for them and the law has no enforcement any longer.

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2:56 pm EDT
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IncrediMail no activation after payment

After continuing sending my complaint to incredimail it is ignored, i send proof of purchase that was paid for for Incredimail plus for, mu email eg: skins can not be activated etc. provided is my paypal record of my payment***** 26 Mar 2011 Payment To IncrediMail Ltd. Completed ... -$38.99 AUD It appears they just ignore my problem and will not activate PLUS. i copies and pasted the payment from my paypal account of paid purchases. email address [protected]@dodo.com.au
Regards
Ross Campbell

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3:50 am EDT
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IncrediMail Latest Update Download

After years of suffering through your supossed upgrades to my program, one time I had to find where you hid the Address Book, other times I have had to take from 3 to 5 days to find out where you had changed the icon for certain flunctions in short, you have made a very pleasant program into a mess and this time you have capped it off with the best of all -- after several times of not updating to the latest I finally gave in and made the update which went along fine until I got to the drop down Menu to Put Incredimail on Face Book, I do not want it on Face Book and besides that I could not put it on even if I wanted to because another drop down menu gives me a Seclurity Warning that tells me I am going to a secure area where no one else can read what I am doing which is not much because that combination Locks me out of your program, so I had to reactivate my MS program that I have not used in a number of years to send you this complaint. Now if you have a simple way of transferring the Incredimail Address Book into MS's Address book You can have my Premium program back, by the way I bought in back in the days where one price was for life.

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JuliePooh51265
Lancaster, US
Apr 14, 2011 5:06 pm EDT

I had the same thing happen with my Incredimail update. I found if I changed my default homepage on my internet browser away from incredimail, that message doesn't come up anymore. I now have no problem getting my email from incredimail.

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11:24 pm EST
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IncrediMail Fraud

Incredimail is the biggest PLAGUE since the GREAT PLAGUE of 1641.
Incredimail, do you realize how many headaches you are causing? Your software is invasive, pre-emptive, predatory, and resists removal. You are greedy, soul-less, morally bankrupt cretins pushing a horribly inferior product down the throat of an unsuspecting public.
Incredimail founders, did you skip the ETHICS class in your junior college Business Administration curriculum?
May I install killer bees in the walls of your house? I know you don't want them there, and they are incredibly hard to remove, but so what? I think it's a good idea, so ### you, Incredimail.

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stupidbutwiser
, US
Jun 20, 2011 3:19 am EDT

I just installed Incredimail. I was downloading a some of the emoticons and sounds. When I got done I decided to check my regular email and found ALL of my emails in the inbox were GONE! (The deletd emails were still there) Absolutely GONE. I called my internet provider and they told me there was no way to retrieve these lost emails. I've searched Incredimail's home page but, there is NO way that I found of being able to contact them directly by email. All of their forums were "Closed ". I can't access the Incredimail site to find my emails, I guess that they are gone for ever. I did a system restore hoping that that would help...NOPE! Learned my lesson. NO MORE INCREDIMAIL!

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Average Bob
Los Angeles, US
May 25, 2011 6:06 am EDT
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How can so many complaints be made and NO ONE do anything about this incredimail PEST, it's wasted so much time and energy out of people's lives, it's utterly criminal or if your a believer sinful, how this leach clings on to your system and makes it imposable for the average internet user to delete if they so choose. THEY ARE FORCING THIS DOWN OUR THROATS. I'm about to save my important files and flush my lap top. I's all about their advertising money! This is a scam people! They don't care about you!

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guyfromminnesota
Rosemount, US
May 09, 2011 9:48 pm EDT

Incredimail is complete evil.
My niece was playing games on my parents computer, the next thing you know, Incredimail is installed and actively receiving email from my mother's gmail account. Incredimail grabbed her email account name, her password, all the necessary pop settings for gmail (from Outlook Express) and then began receiving emails to its inbox.
I de-installed it, but now IE does not work since Incredimail modified her home website. The home website is now going to some Incredimail website, basically the whole IE is corrupt and unusable now.
Incredimail is evil and their marketers and CEO should be locked up.

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8:30 pm EST
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IncrediMail Lousy Tech Support

I have used Incredimail for years and have the paid pro account. It is suppose to be with VIP support. That is suppose to mean that when I have a problem they will fix it. I have had problems before and they responded usually the same day.

This last time was much different. I had a problem and contacted them. I mentioned I had VIP supprt and expected a response, after all I paid for this support. A couple days later they responded, at this time my email was messed up. The response just seemed to be a stall, no help at all. I contacted them and told them that I tried what they suggested and now ALL my saved email from years of using them is gone. All my passwords and receipts for purchased email and they NEVER responded. I waited several days.

I finally sent them an email telling them that I wished to cancel my account, which I did.

The service has really gone to pot the last few years and I am rather disgusted. I still do not have any of my saved receipt and it is their fault

Beware of this company

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Allan22
Dallas, US
Jan 21, 2011 8:46 pm EST

why would you pay for an email service? haha

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11:32 am EDT
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IncrediMail Refund

Not satisfied with results. It doesn't work properly. I want a complete refund immediately. You must be a scam company.

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Frank Garrett
, US
Aug 21, 2011 2:20 am EDT

I have Advanced System Care on two laptops, I renewed on one with no problem on the other I paid $12.95 and went from Advanced System Care v4.0.1. to a "Free" version! After (5) emails and no response I completely agree with the above comments.

Kroaker1@earthlink.net

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RICKAMAVEN
WHITTIER, US
May 09, 2011 3:19 am EDT
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i started using incredimail when it was first advertised, over 5 or so years ago. as with any software there are occassional bugs. they have always responded and helped me eliminate the problem.

it works well and see no problem with it.

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Wanda Hutchinson
, US
May 09, 2011 3:07 am EDT

Total scam company. Don't waste your money.

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1:32 am EDT
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IncrediMail Account Charge

My account charged $44.50 on the 13/04/2010
What is this charge for ?
Please advise

Robert A Hodge

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Update by Rockinruby3
Apr 16, 2010 2:54 am EDT

Please cancel complaint lodged on 15/04/2010

Robert A Hodge

Update by Rockinruby3
Apr 16, 2010 2:39 am EDT

Please send Email re. mailing list again
r hodge

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IncrediMail infected computer

Can not remove mystart.incredimail.com off of my computer, and I am an advanced computer user. Deleted many files including going through all my cookies and it keeps coming back at random times every day. This is an incredible (pun intended) invasion of my computer! I am sick of it. Shame on you IncrediMail. I purchased your software and have given gifts and this is the thanks I get.
ET

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hide-de-ho
dunkerton, US
Apr 19, 2010 5:05 pm EDT

How do I get incredimail off my computer?

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annie1984
Jacksonville, US
Feb 13, 2010 3:42 pm EST

I do not know what else to say except incredimail must have viruses

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annie1984
Jacksonville, US
Feb 13, 2010 3:39 pm EST

how do i validate my embarq email with incredimail when i try to enter incredimail i get a message saying my email address and password are wrong i have been using
embarq mail for at least 3 years now they say my email is no good i am a paying member how can i get incredimail to work
Judy Ann Kellum
annie1984@embarqmail.com
password 1glory23

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3:51 pm EST
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IncrediMail charged $24.95 WHY

All it states is www.incredimail.com New York with a charge of $24.95 and I don't know why you have charged me

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Update by Daniel Nieliwocki
Dec 28, 2009 3:55 pm EST

This has to be some kind of scam, i have been with Incredimail for over 8 years and have never had a charge like this. I believe some one has scamed me.

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IncrediMail Did not order

I have been charged $39.95 for Incredimail LDT Valletts, not just on one credit card, but on two cards.
I did not order this product. Why was I billed for it?
Why do you have my credit card number? I did not give you permission it keep it on file.
Why was I charged not just once but twice? ref. # F880000D000IXFRL.

Please explain.

Catherine Holtel

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MikeC73
Carroll, US
Apr 08, 2010 6:49 pm EDT

If you can find a reason for this, I would like to hear about it. I was also charged and no idea what this is or why I was charged.

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2:39 pm EST
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IncrediMail charge on visa-debit card

I purchased incredimail on 11/03/09 for $68.50------invoice #471204----authorized dealer [protected]---order #2047291
Got my bank statement today and an additional charge of $2.o6 was added. I was not told of this charge by mail or email from incredimail. Don't appreciate this charge--used my visa debit card. The second charge was done on the same day as the $68.50 11/06/09 check card 1104 Www.Incredimail.com New York 74580459309068486252691 as International Transaction Fee.
I did not authorized the $2.06--and was not told of this additional charge. Tried to contact incredimail----could not find their complaint dept.
thank you,
Vickie Notz
[protected]@cox.net

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IncrediMail unauthorized access

I clicked on an offer for "Free Emoticons" some weeks ago. I followed the steps, carefully reading along the way, and found to my annoyance that I had unintentionally signed up for Incredimail. (Years ago I had emoticons without changing email services.) All of my verizon mail was moved over to an Incredimail account. I can assure you that I did not authorize moving old mail, even unintentionally. I contacted their customer service and was told twice that they could not move the mail back to my real account. I realized though that if I did not open Incredimail at all, my new mail was going to my real, verizon account, and was not being redirected. So I ignored the problem for weeks, using only my verizon account with no problem. TODAY a butler character appeared on my screen from Incredimail, and I could not access my verizon account. I waited, and re-entered the verizon site, only to find that all my mail was gone! I feel I've been burglarised. What can I do?

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JMoody
, GB
May 02, 2013 5:00 pm EDT

My parents clicked an ad rider in an email they received and inadvertently downloaded Incredimail.

It hijacked their computer, finding their gmail password and username, and logged onto the pop server and downloaded all their gmails onto their computer.

I note that this has happened to other people, here is an example

(begin quote)
I clicked on an offer for "Free Emoticons" some weeks ago. I followed the steps, carefully reading along the way, and found to my annoyance that I had unintentionally signed up for Incredimail. (Years ago I had emoticons without changing email services.) All of my verizon mail was moved over to an Incredimail account. I can assure you that I did not authorize moving old mail, even unintentionally. I contacted their customer service and was told twice that they could not move the mail back to my real account. I realized though that if I did not open Incredimail at all, my new mail was going to my real, verizon account, and was not being redirected. So I ignored the problem for weeks, using only my verizon account with no problem. TODAY a butler character appeared on my screen from Incredimail, and I could not access my verizon account. I waited, and re-entered the verizon site, only to find that all my mail was gone! I feel I've been burglarised. What can I do?
(end quote)

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IncrediMail Duplications

Receiving all emails in duplications, triplicates, etc, etc. Having filled in numerous forms of complaints, trying to get hold of a human being who can read my complaints. . . Nothing happens.
My email contacts are all complaining that i am passing on a virus, because they are also receiving my emails now in duplicates (Up 5 duplicates!)
I have tried desperately to change to any other server (?) , but incredimail is just tooooo strong.
I cleared my pc, deleting my entire email address system, etc, went 2 weeks with no contact,. . . It gets connected again, the result ? Here i am after 3 day with triplicates of my emails from. . . Incredimail!
Help!

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IncrediMail Support

The software is freezing and interrupting my work. I have more than 10 emails from support promising help and making appointments to assist online - which absolutely NONE have been kept! Emails to different corporate offices have gone un answered - ignored! I have the premium level of the software and therefore have paid for this support .. or should I say lack of ... harry brown

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Terry Sullivan
Perth, AU
May 25, 2011 8:34 am EDT

When I upgraded to Incredimail Premium I was able to choose, through advance e-mail, what e-mails I wanted to receive and delete. But when I downloaded Incredimail 2 it will not let me choose my e-mails. If I want to choose I have to pay AGAIN for the upgrade! To me this is another way of screwing you to pay more. I have been trying to contact them requesting my Premium back or they upgrade me, but no matter what e-mail address I send my request on it comes back as unidentified address or poor destination e-mail address. I don't know if they read these complaints or they just let them flow under the bridge like water. It would be nice if the complaints department of the Chief Executive are aware of our complaints but again I doubt it very much.
They are happy for us just complain to each other. from Disapointed and Fed-up with the lack of reponse!

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HOGGY
Devenish, AU
Sep 19, 2009 4:46 pm EDT

Your product is so friggin; dodgy ... why can't i open ATTACHMENTS and LINKS in my mail. FIX IT NOW OR GIVE ME A REFUND at the moment the only way to see my mail is to forwad all to my Microsoft Account which has worked perfect and never gives problems unlike your stuffed-up product

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HOGGY
Devenish, AU
Sep 19, 2009 4:41 pm EDT

Well, well, well... after reading complaints here, i have made the biggest mistake by purchasing your dodgy product... my main problem is... ATTACHMENTS and LINKS in my MAIL will NOT OPEN ... THAT MEANS I AM LOSING MY BUSINESS>>>> IT IS GOING DOWN THE GURGGLER

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