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2.0 4 Reviews

InCorp Services Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from InCorp Services with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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InCorp Services reviews & complaints 4

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6:10 pm EDT

InCorp Services registered agent

I have been requested my registered agent services be cancelled for over 3 years from the DC office, yet and still I am still receiving emails from InCorp in regards to this service with the amount owed steadily rising. At this point I am in communication with my lawyer to discuss options because I refuse to continually be fraudulently billed for services that should have been cancelled as requested when I dissolved my business.

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1:46 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

InCorp Services unethical behaviour

The services this company offers, you can do on your own. It doesn't take long to do online, which is what I did. Though, since I needed an address in the state I registered the business, I decided to answer to an InCorp Services ad.

So I ended up using InCorp's address in the state my business is registered. This happened years ago. At the time it was inexpensive. Life happens and things did not work out. However, I re-instated my business years later. And, paid the fee to InCorp since I had used them before.

It was never clear there was a problem because their invoices only show a yearly charge. Never have I seen an invoice with the charges from all the years that my business was not in service until today. As I go in to pay the fee to keep my business in good standing I decided to also pay a visit to InCorp with the idea that I'd pay for another year's service. However, was shocked to find they'd charged me for all the years my business was not registered, and I wasn't making an income from the business. In addition, back when I was just using their address (which is all I've done), InCorp Services never once forwarded any mail to me. These people are scammers!

Now they claim I owe them $600. I am writing a letter to the California Department of Business Oversight, The State of Nevada Department of Business and Industry, and the Colorado Department of Regulatory Agencies. I am sending letters to the Office of Secretary of States in Nevada, Colorado and California. I am sending cc's to the BBB in Nevada and Colorado and California. Because InCorp Services failed to show the total amount of what they claim I owe them on the statements. They only show you a yearly fee. So they'll take your money without disclosing to you that you still owe them for the years you were not in business. That's it. I'd imagine that a lot of customers would leave if they knew they were incurring charges during the years they were not needing their service.

InCorp Services make it impossible to cancel:

When I tried to cancel their service the only information I could find was this: "If you’d like to cancel Registered Agent service with InCorp, we have to be removed from public record. Until that’s done we’re basically forced to continue serving and charging for services." Forced? Hah! How about you cancel services until the fee is paid? Let the Secretary of State know that you no longer act as a registered agent for a business that has failed to pay for your services.

I went ahead and got a different company. I changed the information to reflect in the public records. Now I'm waiting for InCorp to send me the bill because I can't find a way to cancel it online. When I called there was no answer. By the way, I printed the page for my own records. Their wording is quite dramatic, and vague.

This issue will not be resolved without a fight. If they dare send me to collections, I plan to sue them in small claims court. These are EFFERS! And I'm sick of EFFERS taking advantage of people.

My best advise. Stay far, far away from InCorp Services. Go elsewhere!

Read full review of InCorp Services and 2 comments
Update by tiredofeffers
Apr 15, 2017 11:18 am EDT

So I had to dig to find the emails from Incorp Services. It turns out they do email you invoices. However, I can't recall getting anything by mail. I am right in that their invoices only show the $99 fee and fail to mention the previous years or any other charges. It is unethical to charge for service that it is impossible to provide. If my business is not in service, then there is not much they can do to serve me. They are not in any way 'FORCED' to continue to serve you. I am reading the information provided by the Department of Consumer and Regulatory Affairs and have yet to find anything there that says Registered Agents are 'forced' to serve you if you don't make the changes at the state level. The Secretary of State site does not mention anything regarding to a registered agent being forced to serve you either. So I will need to get that information directly from Incorp Services. Once a business is dissolved, they should know since they are in the business of verifying that sort of thing. There is a form that Incorp Services can fill out to let the state know they are no longer your Registered Agent. It is The Statement of Change Regarding Resignation or Other Termination of Registered Agent . Instead, they prey on people by charging them year after year for services the customer doesn't get nor knows about or figures since the business has dissolved the service is discontinued. Especially since they charge for their services in advance it's easy to assume that once the year is over the service is also cancelled. Folks, all you have to do is file a form. The Statement of Change Regarding Resignation or Other Termination of Registered Agent is only $10 to file in my state. If you are changing your Registered Agent before the periodic review there is another form with another charge of $10. However, if you are changing Registered Agents at your periodic review there is no charge at all.

My other issue is that they are not straightforward with their pricing like other Registered Agents are transparent. They don't pro-rate either which is another way for them to keep your money. Next, at first sight Credio seems to give them good reviews. However, when you click on the website it doesn't appear they have great reviews. It is not a secret that the BBB is not reliable. Even a simple search online will uncover the nasty parts of the BBB and that reviews are not what they seem.

When I wrote the original review I was very upset. I am now to the point where I can actually do something with my business and when I saw that big charge I just saw thru what they are trying to do here. The fact is, I hadn't seen those invoices. We will see what happens. Incorp Services seems to hide behind business policies. I've been around long enough to know that business policies are made up and pure [censored]. Hiding behind policies is how they try to manipulate the customer. I automatically question everything. And when I see unfair I scream unfair. I know my stuff. It appears their practices are questionable and I will dispute but I will also be fair.

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LouieP9086
, US
Dec 11, 2018 11:58 pm EST

I am having the same problem. They claim I owe them $670 when I requested to cancel in 2013 and my account told me he made the change. Now, they say I owe them for 5 years (plus $35 late fee for each year). I do not have this kind of money and they claim they are going to send it to a collection agency. They have my name and personal address. I don't want a collection agency sticking this on my credit report.

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LouieP9086
, US
Dec 11, 2018 11:58 pm EST
Replying to comment of LouieP9086

accountant* (told me he made the change)

Any advice would be helpful.

ComplaintsBoard
F
11:28 am EDT

InCorp Services Registered agent service

This place is a scam. How they have an A rating with the BBB I will never know. Things are fine if you expect nothing of them other than collecting your money. But, try to cancel... They will take your money anyway & no matter how many times you submit the required paperwork to close your account, they just keep pretending they never received it.

Stay away! Far Far away!

Read full review of InCorp Services and 1 comment
Update by FoolMe1ShameonU
Jun 15, 2016 3:20 pm EDT

I received a follow up call & apology from Gayle at InCorp today. She is issuing a refund. I believe the issue was caused by one particular employee who wasn't doing their job & that they are dealing with that person appropriately. I will only post again if I don't receive my refund within the next week or so. Gayle was nice & professional & I may have jumped the gun thinking they were scamming me.

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Bettina Abbott
, US
Jun 17, 2019 6:12 pm EDT

I am have been dealing with this with this company for over 3 years and they still are trying to bill me. Complete scam.

Is InCorp Services legit?

Our verdict: Complaints Board rates InCorp Services highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 25% resolution rate for complaints about InCorp Services raises questions. Diligently reviewing InCorp Services's client feedback and resolution practices is recommended for those considering InCorp Services's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

InCorp Services earns 81% level of Trustworthiness

Excellent Trust Notice: InCorp Services near-perfect at 81% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for InCorp Services. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

InCorp Services has claimed the domain name for incorp.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Incorp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Incorp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Incorp.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • InCorp Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to InCorp Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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1:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

InCorp Services Unauthorized charges

Over two years ago I responded to this company's internet ad for filing a corporation in Nevada. The business failed within 6 months and when Incorp automatically billed me for another year I informed them that I had not authorized automatic billing or any further services. They continued automatic billing even after I requested that they stop and that they cease trying to do business with me. Incorp Services Inc never has the same person reply, so no one there seems to be aware of my previous communication. I think this company is an internet scam.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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izzollam
Bridgeport, US
Feb 09, 2012 5:56 pm EST

They totally ignore your requests to discontinue service, year after year, and then submit to collection. They do not respond. Terrible company. Avoid at all costs.

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Lynn Nilsen
Santa Cruz, US
Feb 28, 2011 10:39 pm EST

I tried to end my non-profit corp. years ago and tried to do everything this company told me to do, including paying additional fee. Even though I did everything the Incorp told me to do to end the non-profit corp. they kept sending me bills. My husband and daughter died in a car accident caused by a drunk driver in 2001. We put on a golf tournament to raise funds for a golf scholarship. We used Incorp for the non-profit as they advertised that it was very easy to set up. Well it was easy to set up, but to end it has been impossible and they keep sending us bills for the defunct non-profit. They are now harassing us with phone calls at 2:00 AM several times during the night, several nights in a row. I'm pretty sure this is illegal. Their harassment has caused me deep anguish and undue suffering. I really can't believe this is happening. I would never recommend using this company. I think they are scamming the public.

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Victim of InCorp.
, US
Dec 23, 2010 2:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Three years ago, I setup three companies through an accounting company and that company also functioned as my register agent. My business failed within 6 months and I contacted them to cancel my service.

Last year, Incorp suddenly jump in and contacted me and said I owe them hundreds of dollar of service fee. They automatically billed me the service year after year. I filed BK 7 on Jan, 2010. Few month later, their collection department contact me again said I still owe them service fee. I told them I already file BK7 but they said I still owe them the new fee which is calculated after the BK 7 discharge. That is disgraceful. In addition, even though I asked them couple times to cancel my services they still continue to bill me for the 2011 service.

Few month ago, I contacted them again trying to solve this issue but they said I have to pay the fee for them to un-registered themselves as my register agent from the state of Nevada. They said without paying the fee of $147, they cannot cancel my service and they will continue to charge me more fee and I will continue to receive letter from their 3rd party collecting agency. I consult with my BK attorney. I sent a certified mail to their collecting agency and ask them to not contact me because I filed BK 7 but they still send me the mail or email to my address. I do not have phone.

I contacted them again several times to offer a solution but they refuse to accept any payment less than $147 because they said that is their cost of doing the business. But all my three companies had been in-active i.e. defaulted for 2 years and how do they still shameless said they are “servicing” me. I never receive a single mail forwarding from Incorp for my already dissolved companies. Today, they send me the payment notice and, like before, keep harassing me and disturbing my normal life. I though my fighting with them was over after BK 7 but they still chasing after me like shadow. Because of this, I also almost lost my new job and it made my entire family all very depressing because the way they try to collect their money. I beg them not to contact me but they won’t listen.

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