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Metro by T-Mobile
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Metro by T-Mobile
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4.5 5190 Reviews

Metro by T-Mobile Complaints Summary

98 Resolved
720 Unresolved
Our verdict: With Metro by T-Mobile's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Metro by T-Mobile reviews & complaints 819

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K
10:56 am EST

Metro by T-Mobile making a payment to somebody else phone

I call metro pcs an and told them that I was making a payment to somebody else's phone for a whole year what can I do so they checked it and told me I cannot do nothing so what I did I called call back again and ask him can I get the money but at least towards my payment they come telling me no because there was a lot of money so now this is not right and it is not fair as a customer paying somebody else's telephone bill which I did not know and it did not tell me every time I make a payment so what can I do to get the money put on for but when I make payment or what

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1:43 pm EST
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Metro by T-Mobile customer service

At Tyrone Mall Metro PCS store on 2/3/18 I was treated very bad by your representative named Mohamed.
He didn't want to help me, when the other rep tried to do it, he slapped her on the hand, he screamed at her and when I said that is not the way to treat clients he said "I don't care".
When I asked the telephone number of customer service he started screaming at me as well. I told him I will call the mall security and he said "Go ahead ".
I can't believe these kind of people are helping clients.
Please, do something about this person.
He doesn't deserve to work in your respected company.
Thank you

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Update by Daniela Naydenova
Feb 03, 2018 1:45 pm EST

At Tyrone Mall Metro PCS store on 2/3/18 I was treated very bad by your representative named Mohamed.
He didn’t want to help me, when the other rep tried to do it, he slapped her on the hand, he screamed at her and when I said that is not the way to treat clients he said “I don’t care”.

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3:22 am EST
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Metro by T-Mobile alcatel fierce 4 5056n

Originally my wife and I had wanted the lg aristo when I went in and stated which phones we wanted they said I would have to pay a down deposit to hold the phones and I did I paid half down. Mind you this was only to hold them less than 24 hours till I got paid. when we went in the following day, I walked up and told them my name but that I wanted one lg aristo and on samsung j7. They said they were sold out of the Samsung j7. But if I wanted I could go to another location and see if they had any left. I said no thank you ill just pay the rest for the two lg aristo. They said sorry were out ofthat! After that I just needed my phone I had to get back to wOrk. we had to leave with two of the worst phones on they market. I made a complaint the the tool free number they said they would have them switch it out they just needed to speak with the store manager. I spoke with him and he stated he would await their call I called the tool free number back and told them he was waiting and after a few hours I wanted to knOw what to do and the toll free number people told me they couldn't reach him so by this point we were set Past the so many hour rule in the warranty. Now they have us paying for less data than anyone else and cost us more for it? And we live in a 4glte zone by Thier own map and still have no signal.

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1:53 pm EST
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Metro by T-Mobile lg k-20

The sales guy in Bremerton, Wa. On callow street told me the Lg K20 was a good phone cause they were out of the Samsung j-3 when i switched from straighttalk to metro pcs on 12-29-2017 well i ask the sales dude to make my bill payment on the 1st of each month noo he couldnt do it, instead of charging me an extra $12 dollars so it could be on the 1st no i had to be suspended on the 28th of January 2018 so my grip is why didnt your sales person do what i asked and also give me the samsung j-3 ? I see how it is your company likes to take advantage of an older lady like myself. Shame on you. My phone# is [protected] in case you wanna make it up to me which i doubt. BBB here i come

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12:03 am EST

Metro by T-Mobile call person 1/27/2018

a representative i talked too by the name of mandy or mindy i talked to her and she said i had to pay the 64 dollars and then it would go back to 40 dollar plan and it was in the negative then i talked to some guy he was able to do a claim to refund me my money she didn't know what she was doing i want her fired i didn't get a survey if i had one i would rate her at at a 0 for her lck of not knowing to do her job i told her it was in the negative and she said i had to pay it i am so outraged

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3:54 pm EST

Metro by T-Mobile mobile phone - warranty issue

Purchased a new phone w/accessories. After having the phone for a few days it would not turn on or charge. I tried to return the phone and was told I couldn't. The only option given was to receive a replacement phone since it was under warranty. I do not want the same phone. Why would I want the same phone that clearly has issues? I wanted a different phone and would pay the difference. I was told if I wanted a different phone I would have to purchase it outright. There was no refunds or exchanged. So basically I was stuck with the phone. I was told I could get a replacement phone and that is it. Well the day I went to the corporate office they did not have the phone in stock. The CSR supposively ordered me a new phone. I was suppose to receive a call from Metro once the new phone arrived. It's been 2wks and I have not received a phone call. I have been using my old phone with a cracked screen. Even after I spent almost $200 on a new phone and accessories. The customer service sucks. I don't understand how this company can get away with so many complaints. Well I went to another cellular company. I will NEVER use Metro PCS again!

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11:25 am EST
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Metro by T-Mobile customer service

I lost my phone on the 01/07/18 I call and cancel my service so no one would use my phone the next I went to the store to purchase a new phone the guy would not let me buy a phone of my choice for upgrade he said I would have tp get anew number and pay all fees not to mention I just pay my phone bill on the 1/02/18 so I was force to go to verizon I had been with metro pc for years I think they need to be better trained instead of alway looking for a Commission

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11:31 am EST

Metro by T-Mobile employment/ management

I've never worked with such a disrespectful manager in my life who brings their personal problems to work and let that affect their attitude towards others. I find it not fair how this company let this go on for so long without a comment being made about it. This manager used cuss words at me more than once and I can't tolerate such a abuse anymore. If you want to know what this is about you guys will you do your best to get in contact.

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9:42 am EST

Metro by T-Mobile metro pcs phone

My service was interrupted due to metro automatic system errors. Called to speak to CS. Worst experience ever. Will take all my business to other company. Rude customer service. Poor help from anyone. Losing so much money because of a metro system error. I will make sure i let anyone i know with a metro pcs service that they should switch. Metro is not the go to company anymore. I have been with them for over 10 years and still get treated like nothing...

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4:20 pm EST
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Metro by T-Mobile employee, store manager

I just received a phone call from a man screaming at me, I asked who is this? He said Jamie's boyfriend. The store manager of your Lewiston Maine location. She and I had a personal private agreement and I now feel threatened. Is this policy to allow this behavior? Now she, Jamie is texting me ad harassing me, I asked her to stop harassing me and I am filing a complaint. How many other people are aloud to call me that aren't employees or do you just give out people's phone numbers? I'm not even sure I want metro PCs anymore. Am I going to continue to be harassed? I'm afraid to go into the store now to even pay my bill. I am a disabled woman and don't need it deserve, please contact me [protected]

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6:38 am EST

Metro by T-Mobile employee not caring about their customers

My self and husband went into metro pcs store in Hemet employee assted us I explained my daughter gave me her phone it's not active now but my daughter reset the phone wiped it all told her I want to turn it on but if I do that will I still have to sign into the goggle acct once on phone or will it let me start all over because my daughter don't remember the acct once on the phone no way of signing back into old acct on that phone she said no problem took the phone put in info collected payment for adding a line to my husband acct handed ne the phone back said all set I walked outside to get my phone all set up and couldn't because if the goggle acct info it needed went right back in told her I can't get my phone going because it needs old acct for goggle I told you I didn't and can't get she said oh well than phones no good walked away went to another store they couldn't help went back to the first store another employee called manager they told me all I can do is upgrade phone or lose that money I paid to get my phone to work it's really upsetting they screwed up I had to pay two times more money so I didn't lose the money I already paid pior to doing that and they couldn't even discount any thing or offer me a case or glass protector nothing I and my husband are so upset the employee didn't care about anything but making a sell than screwing us even worse bull ! So I feel that we should of been confasated some thing for the incoveance and hassle and having put out more money we didn't have to put out too it really B S it's so much headache we might be changing our services next month because we feel it's only about taking money not your costomers

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9:03 am EST
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Metro by T-Mobile zte pro

Hello my name is Jillian Ford, roughly two weeks ago I brought my phone to the metro store on highland road, Baton Rouge, la. It was getting hot and not charging, told them it was still under warranty. They agreed to replace phone said it would take a little longer because of holiday and I'd have to pay $17 p&h. I said OK... After Christmas I call they say oh phone not here call back... I called for a week or so.. Thursday I was informed my phone had come in, someone called the broken phone got no answer so they sent my phone back. I supplied them with an alternate number as there are two lines on my account. This is sheer incompetence... I think my situation should have been handled better. Now I have to wait another week for my phone. Why should I still have to pay handling for this inconvenience? This is ridiculous!

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3:57 pm EST

Metro by T-Mobile obviously used phone

Hello,

I am writing you concerning a phone which I feel was pushed on me by your representative at the downtown Portland OR location. This phone is obviously used. When I got home I thoroughly inspected it and there were clear signs of wear. The "deal" I was pushed into purchasing was the "last one" in a package deal. The person said there was no way I could purchase this phone without the very cheap cover and the screen cover that was placed on wrong. I was going to replace the other phone on my plan in two weeks when I get paid in two weeks but I am seriously contemplating switching carriers. I know this phone is used because of the wear and when I installed Google play another person's name came up. Also, when I was getting directions another person's name came up on the bottom of the screen. I have a friend that bought a "new" phone at the same location. When she was putting my information into her contacts her device asked her "Do you wish to save this number again?" It turns out that she has 5 contacts that are the exact same as the previous owner. This is a serious safety breach. What if there was information in there that could have been used to break into my home? I am considering using legal action against PCS Metro to make sure this never happens again. I'm still deciding if I'm going to switch carriers.

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1:25 pm EST

Metro by T-Mobile I have max pro by zte

Alright my complaint is that you know I'm thinking about discontinuing my service you know my phone needs upgraded and the last time I upgraded actually degraded and had to pay a hundred some dollars and I've had so much trouble the phones don't last very long they last at about 8 months I know they're most in a refurbished I don't see any deals for the members only people switching from other networks if there's no deal when I spend $100 a month or more for my in my mother's phone and I can't get a free phone and her and upgrade maybe there is much better offers out there I know

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6:48 pm EST
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Metro by T-Mobile 4g unlimited data and phone calls

After moving to N.E. GA. I had the ability to make a phone call & slowly get online. Three months later I can't make a phone call or get online.
I drove back down to Buford Ga hoping to get my 4G back. I called customer service & she tried to help me but nothing changed. What in the world has Metro PCS done? Did you lose your tower leases? What happened because the only sure thing I can do with my phone is play a game of Solitaire. If I had not just paid my monthly bill I would change carriers/network in a heart beat.

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10:44 am EST

Metro by T-Mobile customer service

Too long to write all, too many to list and forgotten, so terrible no words can describe!

Go pull calls and notations to see how many times how many days I have called and see the anguishes and time wasting you people have caused for me.

It is one technical issue but 100 or more human issues of horrible customer rep. I have to incur.

863.272.0361 call me

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2:16 pm EST

Metro by T-Mobile metro pc's zte pro

Poor customer service. I purchased a zte pro from a metro PCS store and was promised a 60 dollar mail in rebate on March 3rd 2016. They never sent me the money and I just called and customer service told me I can no longer received the rebate. I payed 100 dollars for my phone and they failed to give me what they owed me. Customer service told me that there was an error in there system, which has nothing to do on my part of the purchase but they are at fault.

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10:37 pm EST
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Metro by T-Mobile 4 lines $100.

I've been a customer with Metro for probably as long as they have been around. I have paid for at the least 2 lines per month, sometimes more depending on which kids are living at home etc. Right now I pay $100 for 2 lines. I've also been paying my son's bill for the past couple of months which is an extra $60. I went today to get my granddaughter a phone for Christmas and I thought I would just add my son's and my granddaughter's lines to my account and it would be the 4 Lines for $100. WRONG! That deal isn't for long time loyal customers, its just for the new customers. I will be paying $220 for my 4 lines. What is wrong with this picture? I guess I should start shopping around for a better deal elsewhere unless they can right this wrong. Heck I would be happy with 3 lines for $100.

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8:37 am EST

Metro by T-Mobile contract situation

I had two line first: $50 unlimited and second line $25 unlimited, total $75.
I went to store at 1175 Webster Avenue Bronx NY 10456 and I asked for a family plan that they have a big sign outside, I explained to employee Robert that I had 2 line and I needed 2 line to get family plan, the employee Robert said: ok.
I asked him how much Will be ? He talked $132.00, I said: ok. He "connected" the lines and I asked him FOR the yellow contract papel, he said that store dont give the contract papel(violation)ok. I waiting for link text messages, I didnt receive it. I found out he was lying to me, let me return it, but he offered me 4 line for a $140 but the thing is the employee no listen the client's need he star doing things. I said to him I will no pay extra dollar and he said ok, you dont have to pay after i got home the suspended all line asked me for more money.

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10:02 pm EST

Metro by T-Mobile inappropriate picture

A picture is going around about one of your employees that work in the darby location 150 mcdade blvd darby pa 19023 she is known by Mia that is not appropriate for your store with cemen on her face with a metro pcs I do not feel comfortable with buying and phones from there in I will be switching services. I feel as though that is not how you run a business or represent your company wheather you are off or not

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pobarjenkins
Minneapolis, US
Dec 12, 2017 1:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

While I don't necessarily disagree with you, they are limited in what they can say or do when it comes to this individual's personal time and photographs.

Metro by T-Mobile Customer Reviews Overview

Metro by T-Mobile, formerly known as MetroPCS, is a prepaid wireless service provider in the United States. It offers a range of no-contract mobile phone plans, which include options for unlimited talk, text, and data. Customers can choose from a variety of smartphones and basic phones available for purchase. Additionally, Metro provides family plans and hotspot data services. The company is known for its straightforward pricing and a selection of plans designed to suit different user needs.

Metro by T-Mobile In-depth Review

In summary: Metro by T-Mobile, formerly known as MetroPCS, offers a range of prepaid wireless services that cater to budget-conscious consumers. With competitive pricing, a decent selection of phones, and a user-friendly website, Metro by T-Mobile stands out as a solid choice for those looking for affordable mobile solutions without long-term contracts.

Overview of Metro by T-Mobile: Metro by T-Mobile is a prepaid wireless carrier that operates under the T-Mobile brand. It provides no-contract cell phone plans with a focus on affordability and simplicity.

Services Offered: Metro by T-Mobile offers prepaid services including talk, text, and data plans with various tiers to suit different user needs. They also provide hotspot capabilities and international calling options.

Pricing and Plans: The carrier has a straightforward pricing structure with all taxes and fees included in the advertised price. Plans typically range from basic talk and text to unlimited data options, catering to a wide array of data needs and budgets.

Network Coverage and Reliability: As a subsidiary of T-Mobile, Metro by T-Mobile customers benefit from T-Mobile's nationwide network coverage, which is known for its extensive reach and growing 5G presence.

Customer Service Experience: Customer service is accessible through various channels, including phone, online chat, and in-store representatives. The quality of service may vary, but there are ample resources for support.

Phone Selection and Availability: Metro by T-Mobile offers a range of smartphones from entry-level to flagship models, including brands like Apple, Samsung, and LG. Availability may vary by location.

Online Experience and Website Usability: The Metro by T-Mobile website is user-friendly, with clear navigation and easy access to plan information, account management, and online shopping for phones and accessories.

In-Store Experience: Metro by T-Mobile has numerous retail locations where customers can get in-person assistance, purchase phones, and sign up for services. The in-store experience can be helpful for those who prefer face-to-face interaction.

Additional Features and Benefits: Some plans include added perks like Amazon Prime memberships and Google One storage, enhancing the overall value proposition for customers.

Promotions and Discounts: The carrier regularly offers promotions such as discounted phones and plan upgrades, especially for new customers or those adding additional lines.

Customer Feedback and Reviews: Reviews of Metro by T-Mobile are mixed, with some customers praising the value and network coverage, while others cite issues with customer service and signal strength in certain areas.

Billing and Payment Options: Metro by T-Mobile provides various payment options including online, via phone, in-store, or through their mobile app, offering convenience and flexibility.

Loyalty Programs and Rewards: While Metro by T-Mobile does not have a traditional loyalty program, they occasionally offer rewards or incentives to long-term customers.

Comparison with Competitors: Compared to other prepaid carriers, Metro by T-Mobile stands out for its use of T-Mobile's robust network and competitive plan pricing, though some competitors may offer lower-cost options with more limited services.

Return and Exchange Policies: Metro by T-Mobile has a return policy that typically allows for exchanges or refunds within a certain period after purchase, subject to terms and conditions.

Environmental and Social Responsibility: Metro by T-Mobile, through its parent company T-Mobile, has initiatives in place for sustainability, such as recycling programs for devices and accessories.

Accessibility for Disabled Customers: The carrier offers accessibility features and services for customers with disabilities, ensuring that all users have access to mobile communication.

Community Involvement and Local Presence: Metro by T-Mobile engages in local communities through various initiatives and maintains a strong retail presence for customer convenience.

Business Transparency and Ethics: As part of the larger T-Mobile brand, Metro by T-Mobile adheres to industry standards for transparency and ethical business practices.

Final Verdict and Recommendations: Metro by T-Mobile is a viable option for those seeking affordable prepaid wireless services without sacrificing network quality. It is particularly appealing for individuals or families looking for straightforward plans with no hidden fees. However, potential customers should consider their specific needs and compare with other carriers to ensure the best fit.

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4. Detailing the Experience:
- Provide detailed information about your experience with Metro by T-Mobile. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, and the nature of the problem.

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