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In The Company of Dogs / damaged sweatshirt

1 101 Billerica Ave Bldg 2 North Billerica Ma 01862North Billerica, MA, United States Review updated:
Contact information:
Phone: 8777573477

On 11.27.13 purchased a long sleeve top and hoodie sweatshirt . The hoodie arrived damaged with a hole in the front. I contacted customer service on 12.5.13 and was asked if I wanted a refund or replacement., I want a replacement. I was told it was being sent. On 12.20.13 called again to find out where replacement was. I was told on back order til 1.4.14 called again around the 1.6.14 still no sweatshirt. Called again and was told a supervisor would get back to me. NO response. I called again on 1.18.14 told them I wanted a straight answer CSR said item was still on back order and I should expect to receive my item in 3 weeks. I told her I went on her website and it states item DA1352 is in stock! I also stated I would be filing a complaint with the BBB. She hung up
I then filed a complaint with the BBB. I am disgusted that this company lied about a $40.00 sweatshirt . consumers need to be aware of the horrible customer service

Jan 18, 2014
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  • Wf
      6th of Aug, 2014
    0 Votes

    Worst experience ever. Refused to credit for some VIP membership that they claim was "checked" when I bought a $20 t-shirt. Now I've been unknowingly paying $12.97 per month on my VISA for the last 12 months (= $156) because of some marketing negative option checkbox on the checkout page.


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