IN HOUSE HOME WARRANTY / DECEPTIVE PRACTICES
After getting a recommendation from my realtor and reading the sample warranty online I bought 2 warranties from In-House. The first was for my 5-year-old residence and the second was for a rental we own that was built in 1995. First the water heater went out in my home and the service from In House was perfect. Less than 24 hours after reporting the claim they installed a new water heater and charged me only the deductible.
My second experience with In House was not as good. The dishwasher began leaking in the rental so I called in a claim. They promptly arranged an inspection with the tenant. Later I received an invoice in the mail for my deductible. I called to pay the invoice and asked what they had found wrong at which time I was transferred to Freeman. It was only then I was informed that the pump was leaking but since the appliance was over 10 years old and had exceeded its life expectancy they could only offer me a good price on a replacement dishwasher. They offered to replace the dishwasher for $405.00 installed. I then asked what the warranty was for if they were putting a life expectancy on everything since nothing lasts forever. I also asked where in the contract did it state that if an item exceeded its life expectancy did the warranty not apply got straight answers for neither question. I did more research and found another contract hidden in the websight that addresses life expectancy of 10 years. I called the manufacturer of the dishwasher and gave them the serial number. According to General Electric t hat dishwasher was made in March 2001 so it is 7 years old give or take but surely not over 10 years old. When I called Freeman back with this info the installed price went down to $283.00. This was also after my realtor had called Freeman to voice his concerns. Since I could not beat this price I reluctantly approved the replacement. It seems that rather than honoring the terms of their sample warranty they show on the web In-house is more interested in selling appliances. It also seems they generate sales with one sample contract but settle claims based on another contract.
I will not be renewing with this company and would urge anyone else to think twice about In House Home Warranty