[Resolved] Imperial Tobacco Australiaparker and simpson

I purchased a packet of Parker and Simpson cigarettes and saw that the filter paper was not on properly the packet looked fine but as u can see in the pic it looks weird this has happened on numerous occasions the purchase was from Woolworths prospect .. I normanlly wouldn't complain but because I do enjoy your cigarettes I thought you should know .

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Imperial Tobacco Australia Customer Care's Response · Jan 31, 2019

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Jan 29, 2019

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