Imperial Tobacco Australia
reviews and complaints

When I opened the packet of smokes every one of the filters had a hole in the tip and the cigeretts the self's had hardly any tobacco in them
When lighting them they just burnt out really fast and ended up lasting a minute or two
It was late at night and couldn't get to a shop to return them
I would like a replacement sent back to me as soon as possible to
Mr Stuart Davis 107 zouch road yass nsw 2582

I have contacted the Australian company 4 times now complaining about smokes that have not been glued properly. Half a smoke when I pull out of packet. I sent photos to support my complaints and they havent even had the manners to contact me back. I pay top dollar for smokes and expect a top product. To b ignored is quite appalling. I want my money back on the 4 packets I've complained about. And your Australian company needs to have some sort of customer service..it is your customers that keep your company going and a great profit. Quite disgusted. Tamara

I have been a consistant customer for years now but i am getting sick and tired of purchasing your tobacco only to find that its filled with lots of barky peices in every single pouch! At first i wasnt to fussed as these things happen but now this is an every pouch occurance and i have notticed there are more and more in every pouch!
Either your quality control is extreamly poor or you are doing this intentionally, either way i am sick and tired of paying for a product that is sold by weight only to find that there are alot of unusable product that is contributing to the weight of the pouch..
Please fix this issue and supply your customers with exactly what they are paying for or you will loose me as a customer!

I have been smoking JPS for a couple of years now and the last year it has become dry lots of bark looking bits all through it, I don't usually make complaints but the last 25g pouch of tobacco I purchased was extra dry and very harsh. When I have a smoke my throat will burn and one cigarette made me cough that much I vomited. I purchased gold but it felt like I was smoking white ox. At $37 a pouch I can't exactly afford to be throwing unsmokable tobacco away.

The first packet of Parker and Simpson blue was found to have not properly wrapped cigarettes, the paper was rolled around the tobacco crooked and therefore the filters where not on properly, at least ten smokes in smokeable. The second packet of the same brand and colour had no glue whatsoever on it and after removing the plastic the whole packet fell apart in turn damaging the cigarettes.

Have purchased a packet of JPS Superkings Menthol from coles to find tobacco falling out of them. Lit up one that was half empty which nearly lit hair on fire with it being most paper lighting. Not normally a complainer but this is the 3rd packet over past few months that has had a problem. The last few had the filter not stuck to the cigarettes so had to have without filters. Not happy when they cost $26 a packet. Have attached pics

I've been smoking jps tobacco for quite some time I don't normally complain but this is just getting beyond a joke the tobacco is normally good tobacco but the last month it has been very dry and clumps of bark that you just can't smoke and when you have open the tobacco it normally would stay nice and fresh for a few day but the next day it gone even dryer and you go to roll it and the tobacco turns to dust might be time to find something new to smoke as they to dear to buy dust

This is the 3rd packet of cigs that the filter has been ripped and lost most of the tobacco. This experience has proven to be costly and annoying due to the extreme costs already, you certainly don't expect a damaged product at full price.

Contact details below

Jacqueline Coull
49 Graham Road
Lake Bolac Victoria 3351
Email [protected]@hotmail.com
Phone [protected]

I purchased a packet of Parker and Simpson cigarettes and saw that the filter paper was not on properly the packet looked fine but as u can see in the pic it looks weird this has happened on numerous occasions the purchase was from Woolworths prospect .. I normanlly wouldn't complain but because I do enjoy your cigarettes I thought you should know .

My partner and i, have been smoking white ox tobacco for over 20 years now, we actually buy a 25gram pouch every second day and sometimes actually a pouch a day... But the amount of bark and dust that are now in the pouch these days... Is absolutely outrageous... It's getting beyond a joke, like seriously, why is this continuesly happening..? We then decided to try out with buying the 50gram pouch, and to our surprise yet dissapointment, there was far less as apposed to the 25gram pouch..! Please tell me what you are able to do about this that could possibly compensate for this ongoing issue, kind regards, madeline.

I've been smoking White Ox for quite a while now and for a while now I have been finding more and more bits of bark chips in my tobacco each time. I spend quite a bit of money every week on 50g pouch and considering the price of White Ox 50g pouch and how much it has gone up in price, that the quality would be expected to much better. I will never change to a different brand of tobacco and have been a loyal customer for years now. I would really appreciate it if I was given some sort of compensation please? Could you possibly please be kind enough to send me a free replacement pouch or two as a gesture of good will and good faith please? I would really very much appreciate it if this is something you could do for me. I do spend a lot of money weekly on 50g pouches of White Ox, so really I think sending me a free replacement 50g pouch or two is the least you could do for me. Would be great if you could do this please. As I think it is only fair considering the amount of money is spent weekly on 50g pouches. This would be greatly appreciated so much. I look forward to hearing back from someone as soon as possible. I will be waiting on your response. Thank you kindly. Much appreciated.

Hi Team,
I'm a 7+ year smoker of champion ruby, i absolutely love it.
I often open a pouch to find some decent sized bits of tobacco stem and other "woody" matter, but this has never worried me.
What has worried me is that i recently opened a pouch of champion ruby to find quite a large rock of what appears to be quarts crystal, along with a smaller shard.

I have no idea how they would have got in there from your production line, but in any case, i would like reimbursement of my purchase, as i didn't pay nearly $40 per pouch to smoke rocks.
Please find attached a photo of my discovery.
Thanks,

I bought this pouch about half an hour ago. Opened it up and there are pieces of stick the size of a smoke in the tobacco. I emptied it out into a ziplock bag and there were heaps of them! I've never had an issue with this tobacco but this is ridiculous! Im now left with 3/4 of a pouch because the rest is unsmokable. Needless to say i'm not happy.

When purchasing last pack and opened it all the tobacco was really fine and small compared to normal. It was like crumbs in the bottom of the packet but the whole packet was like it. Request replacement or money back. As tobacco is so costly I cannot afford to post for proof as I will not have any to smoke and expect quality tobacco for this price. Purchased on the 5/1/2019. from Woolworths Wynyard Tas.

I purchased a 50gm pack of white ox.
One piece of stem was sharp enough to cut my thumb. Another smaller price in the same pack was rolled and burned a hole on my table! The batch is 8f181j1 1554.
I'm seeking compensation of another pack of tobacco at the least please.
My name is Oren Cohen.
My address is 2/66 Yorktown parade maroubra 2035.
Thank you,
Oren.

Been buying champion for a few years now I love the smoke it's nice and smooth even after a week drying out, but it's not the first time I've found rat [censored] in it unfortunately, as previously said in complaints we don't wanna pay whatever extortionate amount to smoke stems and animal crap, plus it makes me wonder what happens over there, generally cockroach and rats go together and I can't spot cockroach waste, plus if your gonna use pest control other than traps (which are not gonna do the job) there's gonna be things dying in the tobacco full of poison :/
Thanks for reading
Regards Scott

Over the last couple of months I have noticed a decline in the quality and taste of champion ruby tobacco.
I have been smoking champion ruby a long time and the pouch that I currently have tastes more like dry grass or chauf.
The tobacco is dryer, lacking in flavour and is nothing like it was a year ago.
Not enjoyable at all, seriously considering changing brands.

Purchased a 50g pouch of tobacco from woolworths on the 22.11.18 and opened the pouch this morning the 24.11 and pulled out this decent sized leaf, at 81 odd dollars a pouch you dont really want it to be filled with these, was wondering if this is normal and thats just what you get or if somethings wrong with the item, would like to know a bit more, please see photo attached.

Hello I've been smoking white ox for many years and never had a problem until recently I purchased a pouch and it was stale and off, the tobacco is completely dry and brittle with a smell to it, normally it's soft and fresh and doesn't come with the smell that this particular pouch has I'd never normally complain but with the price these days I'm not just going to accept it, I want some sort of resolution otherwise I'll be changing to another brand of tobacco . The smell and taste is sickening and almost makes me want to quit smoking .