Imperial Tobacco Australia
reviews and complaints

Have been a white ox smoker 4 over 20 years now and would like to complain about your product. Over the last few years i have noticed that there is more and more crap in each pack bark and or stems, it has come to the stage where i feel i need to complain about this product, with the price we pay now days for our smokes one would think that the product would be better not worse. I smoke the 50gram packs, and even tried the 25gram packs, to see if the quality was better but it was not, this is the reason for my complaint, I smoke at least 2-3 packs a week and its just not right to pay out 50 dollars per pack, and receive the poor quality that i have been receiving, please respond to this email to ( edited ) with your reply.

Bought a pkt of Jps Red 30s, code at btm 716720:20, and couldnt open the packet. Used a knife finding inside of pack and lid had extra paper sealing lid from inside. Ended up damaging 4 frnt row smokes.
I would expect that there were better quality standards in place considering the price consumers pay today. We lower class people ONLY bought jps because they were the cheapest smokes on the market. Im dissapointed and inconvenienced and will b changing brands... There are other smokes cheaper and probably with better quality stsndards..

‪this morning I went to my local service station before work. I had paid for petrol and brought a 20 pack of what I believed to be JPS blues. When I got to work I had trouble open my pack and needed a Stanley knife to open it and when I did to my surprise it was a packet full of tissue. I rang the service station straight away and advised them I would be in straight after work to swap the pack of tissues for a pack of cigarettes I had paid for. When I got in there the staff had to tell me that they were not allowed to give me my packet I had paid for because they are not responsible for the faulty tobacco product, what I was telling them was highly unlikely to be happen and they won't be given back their money. I reminded them that there was no tobacco in the packet, I wasn't a liar and the cost should fall on the business not the customer. They gave me your number and the customer service number for their company. Naturally I was not leaving the station without a pack of cigarettes as it was the day before pay day and I had no money to buy another pack so I rang their customer service team because i was not going to be put out because of their policies and the obvious gross neglect to the quality control of the packaging of this product. After the drawn out conversation between myself, team leader and customer service team. The customer service team had made up there mind and said I could get the pack that I had paid for. Low and behold the service station had run out of JPS blue 20's and gold 20's, I ended up leaving with a completely different brand in gold so not what I had originally paid for. At this point I was just happy to have cigarettes because I had been waiting all day. More to the point of my comlaint with you is because I strongly believe that quality control procedures and machinery need to possibly revised or replaced as it has failed badly in this case. For a sealed cigarette packet full of tissues with the lid glued shut and the plastic seal on the outside in contact there has to be some issues that need to be rectified. I have all photos and reference numbers and proof of purchase if needed but the issue needs to be rectified. ‬

Bought a pouch of 25gm tabacco from tobacconist in Mirrabooka shopping centre and when i opened it it didn't look right it was a light brown and smelt of menthol I rolled a small cigarette and to my disbelief it was actually some type of menthol tabacco.
I was quite upset and had to return it which cost me another 38dollars in a taxi to get to shop before Shop closed.
It was Wednesday the 19th April 2017.

For the third time - the third time! - I've just had to leap from my chair and tip my drink onto the carpet to extinguish the coal that dropped from the cigarette I was about to stub out. I've only been buying these (made in France apparently - I don't know if that matters) for the last couple of weeks. I presume they're replacing the previous packs of 22.

I could just accept that I'd been careless the first time this happened. The second time I was pretty annoyed because the coal first landed in my lap and scorched a hole in my (old and unwonderful) artificial fibre pants on its way to the floor.

Now I'm beginning to think these things are badly made, loosely packed, carelessly inspected, _something_ is wrong with their production for this to happen so often in such a short time. You should withhold the product from sale while you check these out or you identify the faulty batch and destroy that.

Hi my is Margaret I have been buying JPs endless blue for a while now and I buy at least 3 pouches a week and on a disability pension I did have the yucky had stuff put in a bag to send bak but my mum has chucked it out I had a few problems with this brand but left it but as I don't get much money after my bills I expect not for it to be a waste I brought them from Woolworths in Echuca thank you

Hello,

Myself JMI Software. I have purchased a reseller from JP Software Solution . Until purchase the middle man said the technical knowledge and handling of servers are maintained by top end people and good with their skill. But after that I cant be able to use anything. Right now when I am continuously calling their mobile phone it stays switched off. Just a baby-due reason that cell phone tower is not near and middle one always say that that technical person is out of station and other silly reasons.

After reviewing messages from Mr. Jeya Prakash. The Honourable Managing Director of JPSS.in . What kind of Business is this. Don't you know that you are affecting our Business. Don't you have manners. Why you blame Kumaresan. If you have proper source you would have suspend his account way long back.

Are not you a shame of yourself to behave like this. Please be aware that we are going to complaint directly to the Consumer Board and going to cancel your registration. There is always power of common People.

JPSS WORST SERVICE AND FRAUD COMPANY WITH JEYA PRAKASH RUNING OTHER PEOPLE LIFE

JPSEnterprisegroup.com. This so called company is a scam. When you go to the BBB they have A+ rating! That is not even them! I had put my ad on craigslist and next thing you know these crooks called me and asked me to pay money TO SELL MY CAR? Does that make sense? I WANT MY MONEY BACK!

I applied for a job on craigslist. Company called RCJPS wanted to hire me. We talked through Skype. I had to analyse the data and to put the info into the tables. They didn’t ask any details about me, my account and etc. It looked strange as how will they pay me salary? I hang up…