SUBMIT A COMPLAINT

[Resolved] Imperial Tobacco Australiahorizon blue 50s

I purchased a packet of Horizon Blue 50s on 22/11/18 from my local milkbar and after opening the packet there were only 47 cigarettes. The packet was sealed and also had the foil so I am not sure why there was less than the packet size. I have never had any issues in the past. I was unable to take them back as I opened them once I returned home.

I would like either a refund or replacement.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

St
Nov 22, 2018

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