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Imperial Tobacco Australia

Imperial Tobacco Australia review: cigarettes jps red 15

J
Author of the review
5:46 pm EDT
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I got a packet of JPS red 20's from a Foodstore grocery shop in Kingston, Qld. When I opened the packet I found a cigarette with two wrappers over the filter. The first wrapper was on the filter properly, the other was half wrapped around. I will enclose a photo of the cigarette.

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15 comments
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Matthew starkey
Gold Coast, Queensland, AU
Dec 29, 2021 8:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

I bought a 50 g pouch of jps blue and it has heaps of long barky pieces inside it that can’t be smoked the packet was also very dry tasted like crap would like a refund please or replacement packet very unhappy customer

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Alan Tankard
, US
Nov 19, 2018 7:49 pm EST

Why would I find a cigarette in my packet with no filter. I would think paying for an over priced product, I would received what I am paying for.

The site will not allow me to upload a photo. 😤

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Bensin
, AU
Nov 01, 2018 4:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We been buying harizon blue tabacco but since this year the tabacco are getting bad we got stem and broke the paper, and ruined the smoke... u cant smoke the stem by the way, the price are getting high were ok with that but when the company doesn't check the packeting, its very disappointing

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Shikyra Roney-Powe
, US
Oct 28, 2018 8:53 am EDT

Hi I purchased a pouch of champion ruby and the quality of the tobacco was very poor it was like wood chips and dry as a bone I always buy this product and this time it's just horrible it taste horrible can't toll it properly I was submitting this complaint to hopefully have this issue resolved

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Aaron Whinwray
, US
Oct 02, 2018 7:57 pm EDT

3rd pack this week with a heap of bark 1 in the last one was about 7 CM cheers quality has been poor latley.

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Lauren1980lorenzo
, GB
Sep 19, 2018 8:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Recently every packet I've purchased from my local Tesco has not been to a decent standard. At least half the packet the filters have fallen off, and tobacco not filled to the tip.
As a long term smoker I feel possibly although the cost of the product has risen considerably the quality has demised

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Tracey Warren
, AU
Sep 18, 2018 6:46 am EDT
Verified customer This comment was posted by a verified customer. Learn more

See attached photo. This cigarette was unable to be smoked.

What instructions are you talking about? What can the missing information possibly be? My complaint is pretty basic.

Your complaints process is pathetic. Are you deliberately trying to antagonise customers who are already displeased with your service?

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Ally Kemball
, US
Aug 28, 2018 8:48 am EDT

Every cigarette in this pack has dirty marks on them.

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Tanya borg
, AU
Aug 21, 2018 1:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought a 25g poutch of JPS endless red tobacco & there's Alot of prices that are 6cm long. I've kept the poutch & peices. Very unhappy. Can not roll or smoke twig like peices this long. Bought from Coles express service station on Marion Rd Ascot park adelaide

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Michelle Stewart 1
, AU
Aug 20, 2018 4:19 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I'm complaining because we are paying $36 for a packet of 25g white ox only to find a big chunk of bark in it.

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Ally Kemball
, US
Aug 19, 2018 9:14 pm EDT

A whole packet wasted. Not overly impressed at all.

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Bmlakoz
, AU
Aug 16, 2018 6:28 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I got a pouch when I open it had a hole in it and I haven't smoked it because something might of gotten into it

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Bec211
, US
Aug 15, 2018 6:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Every packet I buy i find these big bits of straw looking tobacco, it is not smokable and it weighs up, I'm not impressed as it happens in every pouch I buy

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biancamay
, AU
Jun 09, 2018 10:58 am EDT

I bought a packet of jps endless blue tobacco from my local Coles. As a long time consumer I am disappointed that your product quality is deteriorating as this is another packet of tobacco I have purchased containing what appear to be unprocessed whole tobacco leaves. As your product is priced by weight, I feel I'm not quite getting what I'm paying for anymore. I will include photos.

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Tanya borg
, AU
Apr 24, 2018 6:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Here's a picture to go with my complaint

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