Imperial Outdoor Living - Bad serviceI put a $1, 000 down paymet for a M-3000 BBQ Island at a home show in Las Vegas, in anticipation of needing something for the new house we were buying. I had previously ordered and received this same Island previously at a house I owned a couple years ago. I just so happened to find this same deal represented at this particular home-spa show. I really had no reservations about them due to my prior experience.
Imperial Outdoor Living
I subsequently moved into the new house and was in the process of getting everything that goes along with this done, such as patio, patio cover, window coverings, flooring etc. I had received a call from Imperial Outdoor living and advised that they were offering incentives to get my order "in production". This amounted to a couple hundred dollars. I decided to go forward with getting it into production and provided the particulars with regards to color, tile, etc. I provided half of the outstanding balance as was required for starting production.
The delivery was supposed to be in August and I received a call advising the there was going to be a delay. I didn't really complain too much about this as my patio wasn't poured and ready for the BBQ Island yet. It was supposed to be delivered in September. I subsequently received a call advising that the company was merging with another company and they had to put a hold on all production until this was completed, but I would be receiving a call and keeping me informed. I did in fact receive another two calls. One was advising me of this "merge" and apologizing for the inconvenience, as well as informing me that I would be contacted and offered some sort of compensation for the delay. The next call I received offered me a couple options to compensate and I was supposedly to receive a set of pull out drawers, which amounted to about $250.
After this I never received any further calles. I had a ton of stuff going on with the new house and it was winter, so the backyard BBQ wasn't really a priority. I later tried to call Imperial Outdoor Living after returning from vacation in the end of January or beginning of February of 2008. There was a recorded message indicating that they were closed for the "holidays" and wouldn't be back until January 8th. It was well beyond the 8th and the recorded was full so I was unable to even leave a message.
The reason for this post is that we just received a letter from Phil Bovard, CFO, claiming that basically due to a slow down in the housing market, which was normal for the Winter time, but didn't pick back up this spring as anticipated, pretty much forced them to go out of business. There was no mention of this "merge" I was told about. Even if this was the case, my BBQ was scheduled for delivery last Fall, well before the "slow down" of winter noted in his letter. I have the sneaking suspicion that this company was in trouble well before they made out and continued to take orders and down payments, even going as far as contacting people to entice them to pay more money to get their ordered BBQ's into production, as they did with me. This type of stuff goes on so much, and I have definately had my share of it, but it just makes me so angry that these people and companies continue to get away with it, with no regard for the victims of they ripped off.
I am not sure what if any options are available to me and the other people who put money down and now appears will not only not get the BBQ they ordered, but we won't even get our money returned. IF anyone has any ideas please let me know