Imperial Majesty Cruise Line / Fraud and cheating
If it sounds too good to be true it is! Was promised free car rental for 7 days. The car was small, a Suzuke Swift or similar. I asked for upgrade which cost $185.00. When I picked up car total fees was $325.00 What FREE car rental!!!
Was promised 3 days, 2 nights at Ramada Plaza Resort, Ft.Lauderdale. What I got: Check in at 3pm on Sat. Was told at Welcome Center we had to take a tour of a time share. This was the First time we had been told. She showed us in fine print, on the package we received AFTER we had bought the package, which by the way was $587 plus $118 port tax. Had plans to go to Keys on Sunday, but ended up on time share tour for 3 1/2 hours. Was told if we did not go on time share tour we would not be allowed to go on cruise even though we had bought and paid for package.
When we finally lost that battle, we were told we could have free lunch with our food vouchers. After we were seated and had our food we were surrounded by 4 waitresses and were told we would have to pay for our meal. I showed the vouchers and was told because we did not have a room, vouchers were no good. I told them we were waiting to checking, because rooms weren't ready, and checking time was 3pm. That didn't matter. So insulted and mad as heck we leave.
When we are finally able to check in, after paying $24 for taxes... OMG.. this place is a dump. Nasty, roaches in the bathroom, only one set of towels in room. the shower head leaked, spraying water on the ceiling. the entire place smelled of overpowering air spray. no refrigerator.did i mention ROACHES. Very old place in need of upgrading or demolishing.
When we finally did get a meal with our food voucher, needless to say we weren't surprised with the poor quality. Coffee not fit to drink, of course soft drinks cost extra, and you still had to pay taxes and gratuities.
On to the time share ordeal. We had planned on in and out. What a joke. you just can't tell these folks no.
Felt like it was a hostage situation. Very pushy. And what an attitude when you tell them no...Finally after 3 and 1/2 hours and 3 different sales people, we are allowed to leave.Did not go to Keys.
Back to the hotel. OH, for you smokers. YOU aren't allowed to smoke anywhere..
On Monday we are off to the cruise. Cruise ship is old, but clean. The crew is nice and everything seems fine. Of course they charge $20 bucks per person for gratuities. On board you are charged a 15% service fee on everything you buy.
$50 match is only for Blackjack. My advice is to not buy any shore excursions until you get off the ship. And you only get about 8 hours at the Bahamas. Bahamas really nice, just not enough time to do anything.
Get back to states. Very unorganized departure. Get to Orlando and another nightmare begins. They tell us in order to get the Universal Tickets we have to see another time share. We hit the roof!! Of course no one knows nothing so we have to go to the time share office and show them in black and white that we don't have to sit thru 2 timeshare presentations. Finally we are sent back to Welcome Ctr. to get tickets. Did I mention how hateful and rude these timeshare people are? The Ramada in Orlando a lot nicer than Ft.Lauderdale, but you couldn't breath for the smell of chlorine. We had food vouchers, but the restaurant was right beside the pool and we couldn't stand the smell.
This whole Ramada Plaza Resort/ Imperial Majesty Cruise Line is a SCAM from the word go. I asked over the phone if it was a timeshare gimmick and was lied to... More than once..BUYER BEWARE.