SUBMIT A COMPLAINT / rude customer service scammers!

Denver, CO, United States
Contact information:

I signed up and after a month wanted to call it quits. I emailed the admin because I could find no way to cancel my subscription myself. I never received a response and was charged for another month. I then hid my profile, thinking this would stop the payments (don't know why I thought that). I was charged AGAIN. I sent another email and this time got a nasty reply "We told you before to stop the payments through paypal." Checked my email three times and no reply was ever received. I found out how to cancel future payments through paypal and then my account was immediately back in Standard status (no messaging, etc) but I had already been charged for the month. The rudest customer service I have ever dealt with as they insisted that they responded to me even though I sent them the email thread of no reply. Still waiting for a refund for this month since I have no access to Premium member features. BEWARE!

Dec 20, 2015

Post your comment