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ILoveGlasses Customer Service Phone, Email, Contacts

ILoveGlasses
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www.iloveglasses.com
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1.0 6 Reviews

ILoveGlasses Complaints Summary

0 Resolved
6 Unresolved
Our verdict: Engaging with ILoveGlasses at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ILoveGlasses reviews & complaints 6

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ComplaintsBoard
M
12:19 pm EST

ILoveGlasses This company must be fraudulent

This company must be fraudulent. I ordered Sunglasses on 12/08/2012 and got an email the next day from another email address stating they noticed the lenses were scratched and wanted me to order another brand. I cancelled the order and was told I would get a cr on my cc in 2 to 3 days. I also questioned the 2nd email address and was told this was the same company. I also has ordered the same pair on 12/04/2012 on onther website NYCoptics.com and the exact same thing happened on they said they noticed the frames were cracked. I am disputing now but sure wish I would have used my AMEX, since they handle disputes easier. Both charges were $109.90, so I'm waiting on $219.80. Do not order from either of these websites.

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Jeannine Klein
, GB
Mar 11, 2014 4:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Last valentine’s day, I surprised my boyfriend by gifting an awesome Cazal Sunglass from the most reputed iloveglasses.com. Though he has many prejudice about the online shopping, but this online site and their services really changes their mind.

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JohnLoopez
, US
Sep 05, 2012 11:06 pm EDT
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Item arrived much sooner than I expected. You gave me the best price for the Guccis I got. Thanx again!

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Mark Tweedy
,
Sep 05, 2012 10:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Iloveglasses.com is an extraordinary company. Online ordering is convenient. Free shipping is a plus. Delivery is very fast. Returns are handled easily and without any charge. Customer service is helpful and polite. Thank you! Dolce Gabbana frames were beautiful!

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MariaDees
, US
Jun 16, 2012 2:56 am EDT
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I like Iloveglasses very much. Unfortunately, the frames did not fit, and I had to return them. However, Iloveglasses has free shipping both ways, and that is great service that I appreciate.

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Halina B. White
, US
Jun 14, 2012 2:44 am EDT
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I was very pleased with the swiftness of the shipping and arrival of my order on just the standard shipping by mail. And of course the quality is ideal being Maui Jim! Thanks Iloveglasses!

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jamesdonnelly
, IN
May 28, 2012 3:42 pm EDT
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Due to the new year holiday being on a Sunday, i wasn't surprised my package didn't arrive next day, so it wasn't a big deal. The black frame seem smaller fitting than the brown is exchanged.

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Ruth Culver
Los Angeles, US
Nov 18, 2011 4:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

The issue was mine and my understanding of the protocol. However Iloveglasses.com went beyond what was reasonable to fix the lack of my experience. They made a lifelong customer and I must apologize for my attitude and respectfully thank the person for patience.

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lu1215
queens, US
Sep 27, 2011 6:40 am EDT

This is the worse company! I live in Brooklyn where they claim they are. They never answer their phones, don't respond to emails & live chat is always Offline! This company sucks, I wish I could find them since I live so close to this company & throw these glasses in their face!

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Rakuzz
, US
Jun 13, 2011 4:29 pm EDT

A nightmare from start to finish. The glasses were obvious fakes. I sent them back via express mail for a full refund (as had been promised) only to have them refuse to give me my money back. I got AMEX involved and finally AMEX credited the money. Do not order from this website.

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Desstle
, US
Apr 12, 2011 3:20 pm EDT

This site is completely fraudulent. They sent me a fake pair of glasses in the wrong size. I returned them for a refund which I never received. I am still working the claim with my bank after five months of nonsense.

DO NOT WASTE YOUR TIME OR MONEY.

ComplaintsBoard
F
11:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ILoveGlasses False advertising

This company advertises products it does not have, cashes your check, then does not deliver. It has been two months since I ordered a watch and received confirmation of order. Check has been cashed. Customer service e-mail correspondence has notified me first of manufacture delays, in days, then will not respond to repeated requests for full refund starting at one month after order was accepted. It is 2 months to the day and the company no longer responds to further requests for refund. I have submitted an Internet Fraud claim with the FBI IC3, am posting my complaint here, and have alerted the Better Business Bureau. this is the only company I have ever been swindled by on-line. Shop at your own risk!

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Jeannine Klein
, GB
Mar 11, 2014 4:48 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Last valentine’s day, I surprised my boyfriend by gifting an awesome Cazal Sunglass from the most reputed iloveglasses.com. Though he has many prejudice about the online shopping, but this online site and their services really changes their mind.

ComplaintsBoard
L
7:47 am EDT

ILoveGlasses Order from these people at your own risk

Ordered sunglass frames. Checked on the status and that's when the run around began. After telling them that I would cancel the order and contact my credit card company; they e-maiek dme and said they had canceled the order and would credit my credit card. One month now and they have not credited my crdit card. I have filed a dispute with the credit card company and thinking about filing a complaint with the NC Attorney General and the US Postal Inspectors. Order from these people at your own risk.

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Is ILoveGlasses legit?

Our verdict: Complaints Board's thorough examination reveals ILoveGlasses as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, ILoveGlasses stands out for its commitment to quality and security. Clients considering ILoveGlasses should delve into its customer service record to gauge compatibility with their expectations.

ILoveGlasses earns 91% level of Trustworthiness

Perfect Trust Endorsement: ILoveGlasses achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ILoveGlasses. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of ILoveGlasses's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

However ComplaintsBoard has detected that:

  • While ILoveGlasses has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Iloveglasses.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The iloveglasses.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that iloveglasses.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
  • ILoveGlasses protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from ILoveGlasses that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
ComplaintsBoard
M
3:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ILoveGlasses iloveglasses

Helps you to choose and buy glasses online. They offer sunglasses and eyeglasses with a discount. They also offer a repair on your glasses when they are broken. They also have the brands to let you to choose from.

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richardbrink
, DE
Nov 25, 2011 5:42 am EST
Verified customer This comment was posted by a verified customer. Learn more

Fantastic prices! Fantastic purchase and refund policies! Impressive delivery time!

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jamesmori81
, US
Apr 26, 2012 3:03 pm EDT
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I love ILOVEGLASSES-the free shipping, their customer service, and the corporate culture are all awesome. I tell everyone about them. It is easy for me to purchase several things and then see which one or two I want. I did that with this purchase of the sunglasses and now I will keep 2 and send 1 back. This is so much easier than going to a store and trying things on. I LOVE YOU ILOVEGLASSES!

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marcuslevinson
, IN
Apr 26, 2012 3:34 pm EDT

I have had very good experiences with Iloveglasses, and will continue to use them for the items that I find attractive with price and quality.

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juanscanlon
, IN
Apr 29, 2012 2:38 pm EDT
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For those of us in the islands, shipping can make online ordering cost-prohibitive. Iloveglasses.com makes it possible with free shipping and free returns. Thank you!

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davidware
, IN
Apr 29, 2012 3:03 pm EDT
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Everytuime I wear the sunglasses I order from you, I get compliements and of course say I got them from U with free shipping both ways.

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williampearl32
, IN
Apr 27, 2012 4:29 pm EDT

Great company, lots of customer service. I have never dealt with a better company! Iloveglasses goes above and beyond to satisfy the customers needs and desires. If an item is out of stock, they email you when it is again available. Shipping is free as well as returns and credits are done quickly. Great selection of merchandise also!

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davidware
, IN
Apr 29, 2012 3:01 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I love shopping at Iloveglasses! If need something for an upcoming vacation I know I will get it before I depart! Nice variety of frames, and sizes. They provide excellent customer service.

ComplaintsBoard
H
5:25 pm EDT

ILoveGlasses I ordered D&G sunglasses and am still waiting whether they will deliver or not

I ordered D&G sunglasses and am still waiting whether they will deliver or not. Money has been taken of the creditcard but now information on order status. The store cannot be reached by telephone at all. You get an automatic tape that they are experiencing high volume calls but that is all day long and even outside business hours. Live chat does not work and response on email is terrible. I don't trust the store and wonder whether they will deliver...

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lu1215
queens, US
Sep 14, 2011 6:43 pm EDT

Physical Address:
1332 east 70th street
brooklyn, ny 11234
UNITED STATES
Customer Service:
Tel: [protected]
Fax:
Online: info@iloveglasses.com

ComplaintsBoard
S
5:00 pm EST

ILoveGlasses I sent them money few months back and haven't got my goods yet

Its a fraud website. I sent them money few months back and haven't got my goods yet. They didnt even reply to my mails after they got my money. These people are thieves! Should be ashamed of themselves.

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T-Series BD
, US
Oct 01, 2019 7:03 am EDT

smart outsourcing solutions is the best outsourcing training
in Dhaka, if you start outsourcing please
visit us:

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Ingrid Laumonier
, US
Jan 10, 2016 6:48 am EST

I ordered eye glasses frame and paid in full, this company took my money and never delivered the item . I was told that they couldn't find the frame. And I was told that I will be reimbursed, that was 2 months ago, let everyone know that this company is a fraudulent thieves.

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susantruitt
, DE
Nov 26, 2011 5:43 am EST

I was happily surprised to recieve my order in less than 24 hours!

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Vana1
Los Angeles, US
Jun 12, 2012 10:01 am EDT

He is lying. I sent my pair of glasses back to iloveglasses and they did not refund my money. I called over and over again and no one answered the phone. They never answer the phone. I never got my money for the glasses I returned. BUYER BEWARE OF ILOVEGLASSES.COM!

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Brian Stevenson4
Brooklyn, US
Oct 27, 2011 8:44 pm EDT

We offer refunds on any orders that are not able to be shipped out. Refunds can take a few days to appear on your statement. Please make sure that the credit card is still valid and the account is still active. If you have changed your card or it has expired we will send you a refund in a form of a check. Brian Stevenson

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