ILoveDooney reviews & complaints 5
Keywords
customer service order email confirmation return back ordered call handbag received response shipped wallet bag code continue button discount homepage necessary information new customer placeNewest ILoveDooney reviews & complaints
I love dooney
On Cyber Monday I placed an order for 10 items. I later received confirmation of those Items. Then without notification I received a portion of my money back in my bank account without any email explaning what happened. When I called they told me a portion of my order had been cancelled but could not tell me exactly what I was still receiving. They told me it was because of low stock. But when I checked online, Everything I had ordered was in stock. Of course it was not at the CyberMonday Price. I had to wait until my 3 items were delivered to see what I got, This is very poor service considering they took my payment, sent confirmation and have the stock.
Desired outcome: I want my original order at the price offered on Cyber Monday.
Return Policy
I have been a loyal customer at Dooney & Bourke for years. I have never had to return anything….. until now. $20 to return online is ridiculous. Rip off! No longer a customer.
customer service
Dec. 18, 2018 I placed an order and I paid for 5 day shipping. I did not receive my item until Jan. 2, 2019. After an email to the company, I did receive a $5.00 shipping refund from them via paypal. I had to return the item due to needing it by Dec. 29th. Jan. 2, 2019 I put in for a return request shipping label online and the label was not pulling up to print. After being placed on hold for 20 min, I hung up and finally (after another 20 min at least) I spoke to customer service. I was told that I would not be able to print a shipping label due to problems with their system. I was told to call back in a few days. I called Jan 7th and finally received a link to print my label. The package was received back to them via UPS on Jan. 11th. I called customer service Jan. 18th and asked when I was going to receive my refund. She stated that my refund was issued yesterday. According to their website, I should have been sent a confirmation email when the refund was actually sent to the bank. She stated that she was sorry that I did not receive the email. I requested that it be sent again. Keep in mind, my email is in their system and I have been receiving other emails from them. She told me that she is unable to send me the confirmation. I was told I have to pay return shipping, which is stated in their return policy. Not only has it been a month of constant delays due to their customer service, but I also have to pay for shipping to return an item that I clearly would have NEVER purchased had I known that I would receive it so late.
Thank you for your order! Due to unusually high order volume, your order may experience slightly longer than normal processing times. We've got your back, though - we promise your domestic order for in-stock items will be delivered before 12/25! You'll be notified via email and provided an order tracking number once your order ships.
Below is what was printed on my order confirmation email...
Thank you for your order! Due to unusually high order volume, your order may experience slightly longer than normal processing times. We've got your back, though - we promise your domestic order for in-stock items will be delivered before 12/25! You'll be notified via email and provided an order tracking number once your order ships.
Is ILoveDooney legit?
ILoveDooney earns 91% level of Trustworthiness
Perfect Trust Endorsement: ILoveDooney achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
A long registered date for ilovedooney.com can be seen as a positive aspect for ILoveDooney as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of ILoveDooney's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Ilovedooney.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ilovedooney.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
A trust mark has been identified for a ilovedooney.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
We looked up ILoveDooney and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Ilovedooney.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- ILoveDooney protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to ILoveDooney. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Was not able to enter my promo code
I received a promo code as a new customer and it was actually a very nice discount. I picked up a bag and started entering all the necessary information. When I was done I wanted to enter my code, but could not find a place for it. I clicked the "continue" button and was immediately taken to the homepage. I contacted ILoveDooney customer service and asked about the code, but they said sorry and there was nothing they could do. I'm very disappointed, I never wanted to waste so much money!
Wallet
I order a handbag and wallet on 12/21/2015. I received the handbag very quickly and a note that stated I would be notified when the wallet was shipped. By January 13th I still had not heard anything on the wallet so I emailed customer service at ILoveDooney.com. I got response that simply stated when we ship it we will let you know. I tried to email and call again with no response. If they would have advised it was back ordered or given some kind if time frame I would have been ok but to cut off communication was not ok. I opened a complaint with the BBB and found MANY complaints against this company. With the help of the BBB I did receive my wallet; a month after it was ordered and paid for. However while the wallet looked new, was in a box with all tags attached I found another's persons medical ins card and AAA membership card inside so obviously not new never used merchandise. This was my 3rd time ordering from ILoveDooney.com. The first time 2 times the transactions were perfect but after this experience and viewing the other complaints I won't order from then again. I suggest that anyone that does uses caution.
At the end of 2015 I ordered a purse from Dooney and Bourke. It was beautiful. It was so stunning that I ordered it in navy blue. 3 months later the small sewn- in tabs on the handles to hold the strap ends down started to become unstitched. Pretty soon there will be none left to hold down the leather ends of the shoulder strap. I am reluctant to contact Dooney and Bourke/ilovedooney because I did not register either of my bags.
I am horrified that I paid so much money for two(2) defective bags . The fact that they were Dooney and Bourke bags really upset me. The quality of Dooney & Bourke is not what it use to be. I am hanging on to the leather 'tabs' that have fallen off (when I see them) and will take them to a leather craftsman this spring. This will cost me approximately $120.00.
Contact ILoveDooney customer service
Phone number
+1 (800) 827-0003Website
www.ilovedooney.comRecent comments about ILoveDooney company
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