I ordered a popover pan on November 28, 2007 for a gift. I inquired several times about delivery and finally on December 23, 2007 said that they waiting on the shipment. At that time I told them to cancel the order. Then I received information that the pan was to ship on December 26 even after me requesting a refund because I had to purchase another gift. Now I did not receive the pan and I don't have a refund.
It is impossible to get in touch with these people only by email. I will never order from anther company that does not have a telephone number to contact them.