IKEA
reviews and complaints

We ordered our kitchen last year from IKEA it was fitted in August. A week later they came to measure up for our granite splash backs, I had to go to the shop 3 times to discuss this as the measurement report had not been available for the time of my first appointment. Eventually it was sorted out and it was ordered and we paid €1.644, 11 on 14th September 2018. Since then we have had 7 different delivery dates. The first 4 dates we waited and there was not delivery, no phone call, email or explanation. Each time I had to drive over half and hour to get to IKEA and visit customer service as trying to get through on the phone is almost impossible. On the 5th time we had the delivery but it was then incorrectly cut and did not fit. Fitters remeasured and said they would inform IKEA who would collect the incorrectly cut delivery. After 3 more weeks we had heard nothing so I drove back again and it was re-ordered again and we were given a voucher for 49.99 as a gift (which was the price of the delivery). Again we waited and heard nothing for 3 weeks and then 3 weeks ago we were told it would be delivered tomorrow 10th April 2019 and B&B fitters emailed us to say they were fitting a week later. Yesterday my husband received a telephone call saying delivery was cancelled (no explanation again) and a new delivery date of May 2nd has been given to us . This is totally and utterly outrageous and incompetent. It will be almost a year since we ordered the kitchen and months and months of waiting for our splash backs. All this time the back of our granite worktops are not sealed so water can easily get down the back of the cupboards which can be ruining my lovely new kitchen units. I look forward to a quick response.

Yours sincerely,

Jane & Alasdair Barclay,
7, Baachhiel,
L-5682 Luxembourg
Tel: +[protected]

original IKEA ref no: [protected]

Dear Ikea, I recently spent a lot of money in Ikea Moscow for the design and supply of a kitchen.
Initially there was an internal cupboard missing, and Ikea russia said that I hadn't paid for the cupboard but they designed and supplied everything to what was agreed. Internal fittings I know nothing about and this was clearly an Ikea mistake.
But as always in russia, customer service does not exist.
Secondly, now the kitchen is installed the upper units are shorter than the lower ones by around 15cm and this is obvious and looks awful. Again, Ikea russia not interested at all, it is my fault and I need to pay even though I sat down in there, everything was designed and agreed before I paid for it.
Ikea is a great brand, but it is being destroyed by zero customer service in moscow.
I can't do anything when they refuse to even discuss my concern so I desperately am reaching out here to try and get some level of service and responsiblity.
Have I got a chance?
Sadly I think not, but I'm trying

My partner and I ordered a Malm bed from IKEA on the 15th of March 2019, we paid 600SEK for delivery, and it was due to be delivered on 19th of March 2019 between 0800 and 2200.

The deliver arrived late that evening, at 2245, we were tired and it looked like everything had been delivered.

We went to bed, and after work on the 20th of March 2019, we started making our new bed. Once we got to the final stages of the build, we noticed the mid beam was not packaged with the bed. We double checked the order to make sure we hadn't forgot to order it but it was clearly listed.

So we were stuck with a half assembled bed in our bedroom, which made it quite difficult to find somewhere to sleep for the night.

We called IKEA customer service the morning after, and explained what had happened, hoping they would be able to at the very least, send us an expedited delivery of the replacement so that we wouldn't have to spend the weekend sleeping on a mattress on the floor, and if not that offer some compensation so we could make arrangements to get to IKEA and get a replacement ourselves.

Unfortunately we were told all they can do is send us a new one in the post, and it would likely arrive on the 25th of March 2019.

The customer service agent who spoke to my partner made no effort to resolve the issue further than this, its simply not acceptable customer service.

Bought the Gunnern Bathroom cabinet in November 2017, by October 2017 the cabinet started to show patches of rust which are now spreading. The item doesn't get wet as it's not close to the shower, and the toilet dries up fast. Very disappointing that a steel product lasted less than a year. I hope Ikea will replace this item as it is clearly a defect.

I visited your sacramento store last weekend with my mother. we are both remodeling out homes. I purchased some shelf brackets which were marked on clearance for 1/2 off because they were discontinuing them. I was charged full price at the register, and did not realize it until I was home which is 50 miles away from your store.

second, sounds silly but I used to buy your chocolate bars by the box when I would visit because you used to carry high quality chocolate which I used for several family recipes through out the year. fortunately I only purchased one this time. you have changed your recipe completely, using cheaper ingredients. non fat milk powder, sugar and cocoa powder have replaced the first and are lesser ingredients on the nutrition label. I will no longer be purchasing your low quality chocolate.

Third, we often eat in the café. the line was insane! we spent 45 minutes in line just to see that the desert and salad counter was not stocked and empty, with only on lady at the line serving food, and other workers refusing to help with bad attitudes.

I may no longer visiting your store due to these issues.

Order # 1116003-CFIQJ

22 Feb 2019 :
Purchased merchandise on your site.

25 Feb 2019:
(a) I called and asked when I could pick it up.
(b) I was told that merchandise was at store No. 1 but...
(c) that it could not be picked up at store No.1.
(d) makes no sense.

26 Feb 2019:
(a) Called again and was told that the merchandise needed to be sent to the Main Warehouse in another town.
(b) that it would take 1 to 2 days to get there, and
(c) then I could pick it up.

For me it's an inconvenience and to IKEA it is a costly proposition.

What can you do to help and resolve this ?

I went to the automated machine that lets you register for Ikea discounts, etc. It gave me a card and a receipt to use for a purchase. The purchase was buy one ice cream cone and get one free. I had my 2 daughter family with me which includes my tow grandchildren. I went to the counter and showed your employee my card and the printout that stated the first time you purchase a ice cream cone you get the one free. She told me it was not good for this offer. Since it was only a $1.00, I did not make a deal about it. When I thought about the principal of it, I decided to return and ask for my $1.00 back. The young girl at the counter said she would have to get a manger it order to give me a refund. First that is bad policy not to allow your employees who screwed up in the first place not to give refunds. She was on the phone I assume trying to reach a manager. Next thing I know she is walking away from the counter toward the customer service area. She returned and told me it would be most likely another 2 to 5 minutes. When I saw a man walking near the counter, I ask the girl if he was the manager. She said he was and I approached him and said I have been waiting for my refund for about 15 minutes. He than said there is no way you have been waiting that long since I was just informed about 5 min ago. This was yelled at me from a 10 foot distance in front of my grandchildren, daughter, son in law and husband. Needless to say I was not happy but kept my cool unlike your manager. He proceeded to go behind the counter where they had just placed slices of pizza on the counter. He had a long, untrimmed red in color beard. First thing I thought was I will never eat there again. I am sure pieces of his beard was found in someone's pizza. He handed the young girl the $1.00 and she she was sorry and handed my the money. Not once did your manager make any effort to make me feel like a part of your family. That is your slogan and part of your brand name. I ask for is name and they told me it was Scott. He needs to be fired or held accountable in some way. I am sure there is a policy that reflects how you treat your customers. I also was very disturbed that my family has to witness the effort for Scott to intimidate me. I have been shopping at IKEA since it as built back in the early 90's. As a dedicated customer that has never been treated like this by any other employee that represents your brand with integrity, kindness and knowledge. I feel I should receive something for even taking this time to let you know my feelings about the service or lack of service I received. I would appreciate a phone call or email response. Phone [protected], email [protected]@fedex.com. My cashier ID is [protected]. This took place on Sunday 2/3/2019 at 13:37. Store # 152, Reg #87, Trans # 107, Thank you for your time. J. Brian Dale

Dear Sir/Madam

Greeting, during all sales promotions conducted in IKEA Kuwait, it was very clear obvious that there is mismanagement, collusion and manipulation with dealers against clients. Most of sales products were booked by the sales people, or given from items by cartoons to their relatives/friends or dealers.
This not the first time that happened, even if you go in the same day of the sales in the beginning minute of the working day and ask for any item, they will say it is sold?
I saw the sales items was given to some people by dozen and cartons.
This situation cased now to have IKEA very bad reputation that IKEA company do fake sales and IKEA stuff using the promotion sales to gain more money and the management do not care about that.
Regards
M. Nawito
+965 [protected]
[protected]@hotmail.com

We have been attending the buffets at our local Canton, MI store ever since it opened, & since the first have noticed a decline in the variety & quality of the foods served therein, but this Friday night "YulBord" was a bad joke! After standing in line for one (1) hour, we find the buffet tables gone & we have to wait at serving stations to be served. The first five (5) stations were empty when we got to them, & there must have been another 100 people behind us. Other stations were partially empty with only 1 or 2 items left. The prep/serving staff didn't seem to have a clue as to what needed to be replenished or how much was needed. There were several items we never did get. The quality of the 2 types of salmon was much poorer than what we had at prior buffets. If this is the type of service coming in the future, we just had our last meal at IKEA!

Dear Sir / Madam,

I am writing to you to raise an issue about: Home Stores

The issue that I have experienced was: My name is Madalina Marinica (contact no [protected], e-mail address Madalina.[protected]@yahoo.com) i recently moved back to my home country to buy an apartment and i decided with my husband that most of the furniture to be from ikea bucharest România. Therefore the last receipt we paid like 2 weeks ago it was 9.900 ron containing 2 lookers. When the sales associate made for us the receipt and we scheduled the day for installation i mentioned that is one building under construction for the employees to come between 9 to 2 pm, he confirmed to me that is fine. Well today in the morning the employees called us, we guided them to the address and here started all the issues. Firts of all they talk with bad attitude to us that they cant work bcz is to much cold(yes right bcz its winter.)and they said that they will go. My husband call ikea office from bucharest and they contacted the employees from our apartment to stay and to install. From this moment they started to find any reason like they dont have the photos to install that again its cold etc and they called again them manager that was telling them to not start the work until he will arrange with the customer service from ikea. In this time the employees were absolutely incredible :talking in very bad way(pronouncing just "my dick, in my dick") for ur credibility i have recorded so i can send if is required. Then a lady from ikea customer service called me to tell me abt this issue, i said for her that i am very sorry but i inform the sales associate for this and he insured me that its ok plus is not mentioned in the contract abt any condition or temperature in the flat and i also inform her abt the behavior of the employee and how they were talking and she said:"if u will repeat for me this i will close the line" and i said for her no need for her to hung up the phone bcz i will close since she dont have any solution.i cant believe that in this way the employees of ikea are working, yes we know well that its cold outside bcz its winter but this doesn't mean we have to stop the work bcz we are not in the mood like the workers that came to my flat and talking in a very bad way, jumping in the flat, stepping over the wall and the furniture.

It occurred on: 3/12/2018

I would like to be sent a responsible and respectful team to install the lookers and apologize from the customer service department.

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Madalina Marinica

Store location Ikea Băneasa, bucharest, Romania

Order #[protected]

Order originally placed 9.10.18.

Received an email stating order then delayed till 13.11.18.

Order still not received as of today. I have spoken to TOLL multiple times who originally said it was on its way then said it was damaged and then said it was returned to Ikea 22nd November (Con Note # [protected]) and signed by Mickheal.

I have tried to call Ikea 3 times and each time have been on hold for more than 5 minutes.

I have not received a response to any emails since the 15.11.18 which I consider very unprofessional and has now led me to make an official complaint.

As a frequent shopper at Ikea I have found this experience extremely disappointing. I live in a rural area and depend on online shopping for many retailers, Ikea being one of them.

I would like this addressed as a matter or urgency please.

6/22/2018 Original order placed for kitchen: [protected]
8/2/2018 Delivered. Counter top was missing
8/13/2018 Reordered counter top: 159-[protected]
9/27/2018 Counter was delivered to STI in Roseville, MN: Ship ID BV986100
11/4/2018 In spite of several calls to IKEA Customer Service and STI I still did not have my counter so I cancelled it!

We live in a small town and I understand shipments must be combined but STI had our countertop for 39 days which is unacceptable. I would not order anything from IKEA in the future unless they changed their shipping company.

ORDER # [protected]
ORDER DATE: 10/14/18

I ordered 2 large bookcase units on October 14, 2018 and was given a delivery date of November 8th, with the understanding that the delivery company would call me to verify delivery date and time.
During Tracking of my order, I found that my order had arrived at the local delivery company on October 24, 2018. I called IKEA regarding my order and was told that the delivery service STI/CMI would be contacting me. They also called the company regarding the fact my order had been sitting there since the 24th, and the company couldn't explain why it was still there and would contact me. That was a week ago!
I contacted IKEA again yesterday (11/12/18) and was told that the company would be contacting me for delivery date and time...
I need my delivery before Thanksgiving and would appreciate someone getting on the delivery company to delivery my order! I am only 3 hours from Earth City, Mo.
I'm tired of hearing they will contact me and would really appreciate an actual call from the delivery service to schedule delivery!

Thank You
Paula Burk
357 W. Cedar Street
Kahoka, MO 63445
[protected]

My husband and I purchased a top mattress from the IKEA branch in Sofia, Bulgaria, item no. 2028132, a 140x200cm sized Tussoy top mattress with 8cm thickness, on October 13, 2018. It is now 7:13 am, Friday, November 2, 2018, as I write this.
In-store before purchasing, we asked the mattress consultant in that department that we intended to use it as a futon, without the use of a normal mattress. We were given the OK and no other advice was given.
We took it home and placed it on the ground and slept on it as a futon for two weeks. Two weeks later when I was changing the bed linen to be laundered, I saw mold, lots and lots of spots of green, black, yellow and brown molds of various sizes, especially on my husband's side, as he is heavier.

Since this is Bulgaria, it was better for him to complain about the issue using the Bulgarian language. However, IKEA in Sofia, being Bulgaria I suppose, is so run down that calling was futile. Phone lines kept ringing out and sometimes the calls were being cut off, meaning someone answered and hung up. When he finally got a representative and explained the situation to her, she said there was nothing that could be done.

We're very upset about this.
Firstly, we have been forced to sleep on the ground since we discovered the mold on October 29, 2018, and secondly, it states on the site and we were told by the consultant in the mattress department that mattresses can be returned within 45 days. The representative he complained to told him there is nothing that can be done about it.
He went further to complain about the situation to the Commission for Consumer Protection here in Sofia and they are also processing a complaint for us on their end with IKEA in Bulgaria, but it has already been 3 days and no response from IKEA yet.

After living in Japan and sleeping on a futon for almost 8 years on a wooden loft or on tiled or wooden floors, I have never had an issue with simply the futon and sheets- the same as I've used this top mattress here.
It is day 5 and we are sleeping on the hard floor with no response from IKEA yet.

Are we expected to take up money to purchase another mattress when IKEA here is at fault? Or do they expect us to sleep on mold and develop health issues? Is this giving us reason to sue IKEA for the development of potential health issues that could have arisen out of sleeping on this mold for the last 2 weeks, because God knows how long the mold has developed over that period of time? Do I need to go get a health check and file a lawsuit against the company?

This is preposterous and something needs to be done about this.
We want a full refund for the product so we can take our business elsewhere to more reputable companies who will attend to us the way customers are supposed to be taken care of.

Please take up with IKEA Abu Dhabi, because I can no longer accept what they do, under the name of IKEA.

The sales order was SO [protected] dated 05/10/2018.

Please contact me:
alain.[protected]@emiratessteel.com
+[protected]

I will then forward the unidirectional mails sent from my side, and the insulting reply today, 31/10/2018, three weeks later.

Alain Engelen

I am a returning customer holding IKEA family card no. [protected]: I visited IKEA shop in Cairo, Egypt and asked the shop attendant to help me in locating the part number for a wash basin and its unit and he handed them to me on a piece of paper. I collected the items from the self service area and took them home. When I arrived home, I discovered that I was given the wrong part number for the wash basin. I contacted IKEA customer service immediately via the website and placed a complaint, also first thing next morning, I called the customer service and informed them about the mistake. I asked them if it would be possible to send me the correct one and collect the wrong item, but they refused. I had to go back same day to the shop to change the wrong basin, and asked the customer service to check their CCTV system, where they can be sure that I was standing by the needed basin and the part no. was handed over to me by the employee. The problem here: what is IKEA willing to do to recompensate its clients for such a mistake done by their employees. why would the client bear the consequences of the employee mistake?
I took the basin to my home, where I live in the third floor and have no elevator, I also took it down, and took the new basin also up.
I work around 2.5 hours away from IKEA and had to return the second day to the shop. Not only that I lost money, I also lost time. I spoke to the customer service in Cairo, who listened to my complaint and did nothing except for saying that they were sorry and that the employee's attention will be drawn to this mistake. In the end, I got nothing from them. I would appreciate it if IKEA HQ look into recompensating me for this mistake.
Best regards,
Mona Tadros

I am complaining about staff of Ikea Australia in Tempe that was working 24th of October in Baby toys and staff area in the morning 10-11 am. I was carrying my sleeping newborn through baby staff area to collect some essentials for my baby. While i was walking just next to her she was throwing lots of heavy boxes to trolley and making so much noises there and my baby suddenly cried so loud as was very cranky doing her job. I can say that she just next to me and easily recognise the baby right next to her but she didn't care and respect us a customer. I strongly beleive that we are went into the one of the biggest furniture shop not someone's or her own shop without permission.
Her name on jacket was Clauden and asian lady. I have seen her there twice as i prepare staffs for newborn when was pregnant she was acting as boss over there not as a staff there to help through answering the questions so rudely and throwing things all around as she trying to fix things. So disappointed with her service and i do not think i am the one that recognise her as this bad

We waited over a month for installation due to missing or broken pieces. Our installers Benjamin Soto and Javier Rosa were very professional and apologetic. This is our first kitchen remodel and it was a very stressful experience. We got little feedback from Valeria Rios the sales agent and felt very neglected by her and her supervisor. We have found that we only have about 15 inches between our stove and the upper cabinets which can be a fire hazard. Valeria Rios said there wasn't anything she could do. We are also still waiting for our rebates that were promised to us. We are pleased with our new functioning kitchen but wouldn't recommend IKEA PR due to the delays and lack of customer service.
Sincerely,
Carrie Newdall and Hector Ayala

On Friday oct 19 I visited ikea porta di Roma and was shocked to see a huge display of plastic drinking straws. While the globe struggles with plastic, while we are trying to get plastic out of our oceans I cannot believe that a company like Ikea is still selling them. Shame on you! Ikea clean up your act.
Thank you
Apparently m words were not enough to satisfy your complaint form. I received a message that if my complaint was too short it would not be read. So I am adding words but my complaint is simple and short. No more plastic straws please and thank you

ORDER # [protected]
SUNRISE FLORIDA
IN STORE PURCHASE
$1500 purchased on 10/15
delivery set up for 10/18
NO ONE CALLED - NO ONE SHOWED UP, I paid someone to stay and wait all day for a delivery which never came.

I called IKEA - apologies - and re-scheduled said there was a MIX UP

Rescheduled for delivery 10/19/18
I pay someone all day to wait
Delivery scheduled between 9-1pm as per XPO confirmation phone call

10/19/18 - no show - I call XPO they have no record and tell me to call IKEA Customer Service

I called first time waiting on phone for 45 min. when speaking with someone they put me on hold.

+40 minutes again, new person came on that is a cashier in the store and has no idea.

She said she is simply answering phones

WORST WORST WORST SERVICE ANYWHERE
I WANT reimbursements for the money I SPENT to make sure someone was there for the delivery.

This is absolutely the worst company service ever
2 hrs to speak with someone to find out they are not even customer service.

Specialist do not repsond
No Follow Up

Will go to the store tonight get a refund and blast out on the internet my experience how awful IKEA is.

NEVER AGAIN