IKEA
reviews and complaints

Get a life! Just because someone is gay doesn't mean they are evil or their lifestyle shouldn't be included in a commercial. Oh any by the way I am a straight female married with a daughter and I will shop at IKEA in your place, even though I am sure they will do fine with out a
homophobe like you as customer!

I went to Ikea Stoughton today and I was appalled by their personnel directing traffic. I believe they are RGIS employee's but they are working there on behalf of Ikea and as such are representatives of Ikea and should act accordingly. While waiting in the long line to get into the parking lot I witnessed those directing traffic shouting at customers in cars, getting belligerent with people, stepping directly in front of cars to stop people who were pulling forward while another employee walked over and started to shout in the face of a customer, sitting in their car, who was obviously just a little aggravated with the long line. In the end there were 3-4 of these "RGIS" Ikea representatives surrounding a car, being extremely unprofessional shouting at the customer in the car and causing a big scene for dozens of other customers to witness as they had now caused a complete stop of all the traffic for a few minutes to engage in this confrontation instead of addressing, whatever the issue was, with professionalism. The person then turned around and left as did I. I also witnessed several other customers just doing U-turns at that point and just leaving as well. Makes me wonder if Ikea knows how these people are treating their customers and if they care how many customers they lose because of it! Hello Jordan's Furniture - Never going to Ikea again!

today i bought two wardrobes was lead to believe the sizes was correct so i paid and asked for them to be delivered them discovered that they would not fit so i tried to contact the delivery company called allways express wrong they should be called never express because you can never get hold of them im very upset with ikea all i wanted to do was cancel the delivery so i could rectify the mistake now i will loose my delivery money that i cannot really afford to loose please advise

Aug. 23rd

I am not in the habit of complaining. But the manner which my situation was processed was embarrassing and insulting.

After waiting more than an hour to resolve a mispriced, purchased item I got angry with the person handling. This person called security and accused me of pulling her hair and hitting her. I might have spoken with my hands but at no time was the young lady touched.

Once security came they escorted me out and I had to wait outside for the person I was with. I was told by the security person that I shouldn't have moved my hands. Believe I had pockets I would have put my hands in them.

It will not be surprised if this complaint isn't taken seriously, but the problem was certainly serious to me. When I finally came home (quite late) I had to go to my doctor's the next day because the situation raised by blood pressure so high that the doctor had to put me on medication.

What surprised me was the fact that IKEA's store is usually so well managed, from the restrooms to the rest of the facilities but no in the manner paying customers are handled most certainly be improved.

Perhaps the young lady who took it upon herself to accuse me of assaulting her had a bad day. But that shoudn't have been my problem.

Hopefully someone will read this and have the courtesy of answering.

I cannot have worse words for a store. I purchased dressers, TV stands, and more and half of it fell apart within 3 months. the wood is made of crap and i cant even begin to say how bad their service is.

I will never buy anything from Ikea or suggest any one to buy anything from IKEA
It is as two week night mare experience and it is still continuing.
I ordered furniture on 1st of November and I was expecting the delivery on 9th as per the details on order from 10-4pm
I didn't get the delivery
I called the customer service following Monday 3rd of November to see what's happening
They said some ware house error and so they couldn't deliver it and it will be scheduled for next Sunday 16th November
On 4th Tuesday some one from delivery calls and says he is waiting in front of house 130 and waiting to deliver in fact mine is flat and number is 4. I have no idea where from he picked up this house address from
Next day 5th of November I called customer service again and asked what is happening and clearly said I need to travel from Leeds to collect the delivery. Then the customer service guy it will be delivered on Sunday 9th November
I asked for compensation and he agreed to reduce the delivery price which is 29 pounds that is peanuts for my travel and effort.
Well expecting the stuff to come in I went to London on and waited all day on 9th from 10-2 and called customer service again
They said first oh it is on schedule then they said it is not
So I asked them to cancel the order and they agreed to pay me with in 3-5 days
On 12 November some one calls my friend (whose number I gave it as second number) and says they wish to deliver things at his door. The he said he is not expecting it and we did cancel the order already.
Today 13th some one approached my friends house and dropped one item and let. As my friends wife don't know that we cancelled she took that table.
I called the payments service and asked them verify what is happening
They put me to store again and the guy in store said oh some one is trying to deliver and there is one scheduled for coming Tuesday that is 18th November and put me on hold for 20 min and I got disconnected
I called the payment service again and they put me on hold again

Do Ikea really care about customers?
I think Ikea is the worst customer service I faced my life

Absolutely a waste of time

I had the worst experience in this store. I wanted 140 units of coffee cup. I tried to order online and they directed me to the store since IKEA does not deliver. When I went to the store asked for help for packing the cups, the store person was very rude and did not offer any help. She asked me to pack it myself in small boxes. When started packing 6 cups in the small box, she came and told us that I cannot use a lot of boxes, since they are needed for other customers. I kept asking her to help me with a solution to pack this so that I can place it in my van. After 15 mins. of arguing, she stacked the cups on top of each other in spite of my objections that the cups may scratch. After going through the trouble of packing it, I needed help to load it in the van since I have back problem. The person came out and left the boxes on the curb side. When I came back with my van, they had left with no help for us to load. This is by far the worst experience I had in my life. The sad part was that they did not even bother to help in spite of me telling that this was gift for teachers and I was volunteering.

I go into IKEA and spend £500 on furniture, then go to delivery desk to arrange|. Told we can deliver Tuesday, I say, I work then but how about Friday when I'm off, I'm told fine, but we will charge you £6".50 per day until delivery for storing your furniture.. I'm then told delivery could be anytime between 9-5, but someone will phone you 30 minutes before delivery time;. Oh and that'll be £45 delivery fee please;.

IKEA get in a time machine and enter the 21st century, . Argos charge £3|.95 delivery charge, let you choose a morning or afternoon slot with a phonecall 1 hour beforehand.

I live in Vancouver and went to the Richmond store for a wardrobe. Spoke to sales people who asked that I configure the wardrobe on their computer which I did and was told that I could do the ordering on line at home on my computer, which I did on the IKEA Canada site, when sales person disappeared.

The in-store info included delivery and installation for $140.00. The order on line included $199.00 delivery and apparently no installation.

Because I was on holidays for 2 weeks, the delivery date had to be changed and I spoke with a representative and was told the installation was not included and the delivery charge was $199.00 from CALIFORNIA, without installation.

I canceled the order and was told I would still be charged $150.00 for shipping from California to Vancouver. After discussion with a supervisor the shipping charge was reduced to $100.00.

Be aware that web orders do not come from local stores and the details of delivery and installation in the local stores are not part of web ordering.

There is no way i read all the post. But wanted to state my opinion, Ikea stuff is crap! And the customer service and store it self is nerve racking.

I bought the new BIRKELAND queen bed frame in IKEA and I HATE IT. It was a pain in the ### assembling this bed. I get purple spots on my legs almost everyday thanks to the corner legs frame. The queen size is bigger than the regular queen size. The bed frame is very poor quality. I AM VERY DISAPPOINTED, what a waste of time and money with this cr@p of BIRKELAND QUEEN BED. Please do not buy furnitures in IKEA do not make the same mistake. The custumer service is really bad.

Ikea has the worst customer service of all time. Cashiers seem never be happy at all. Also, returning an item is such a nightmare. One time, I had to wait for 45 minutes just to exchange something that was missing parts.
Ikea also abuses "save the earth" label. One time, I bought a whole bunch of households items (total of ~ $160) and they made me buy a shopping bag. It is a rip-off.
Quality of the products are also terrible. You really get what you paid for -crappy stuffs. People made a big deal about this store, but shopping at Walmart or Target are much better.
I will never go back to Ikea again.

I bought $2000 worth of kitchen cabinets from Ikea in College Park, MD on July 3, 2009. There were more than 80 items when I picked up and the clerk refused to go over the order with me to make sure I got everything I ordered. I took the cart outside to my truck and checked the receipt as I load them to my truck. I found one item was missing (metal rail) which worth about $3 dollars. I went inside to complain to the clerk about one missing item but she refused to help. I asked for the manager and she was combative an rude. She said that Ikea is not the home depot as prices are low so don't expect the same services. I finally got the missing piece but will never shop here again.

I picked up for a customer today $2500 worth of kitch. cabs its was on a skid. told the lady I would back up to the loading dock so that fork lift could just place it in my truck. said cant do that. you have to load it by hand, said are you kidding, she answered NOPE. so I was going through the order (i did not, or would never order) said my customer said to add some sliding trashcan holder for the cabs. gave her the number and said add this to it, Ill pay for it here. she said nope you have to go find it upstairs, looked it up said its in stock. I said well just have it pulled. she states cant do that you have to go upstairs and get it, asked why? dont you have it back there. she again just responded with a nope. so I said whatever. Ill just tell her you didnt have it. so there is NO CUSTOMER SERVICE.when I as a contractor have to shop at Home depot and spend $2500. they go out of there way to help me out. load it for me etc. This place sucks. and when I get back and start to put this crap together Its REALLY CRAP.I called later to find out about 1 cab that was missing. was on hold for 45 mins. b4 I could even tell someone what I wanted. I will never return, and will advise my customers to do same. and get this. it was at there Flagship store in Conshy.
(corp. HQ)

I requested them to ship after 6 as i was at work. But the shipping guys came in at 5. I called my neighbor and asked to talk to the carrier. He refused to talk to me. I was forced to get the product delivered to my neighbor and had to haul it up two floors myself. Customer service did not care as the delivery was not their responsibility but that of an outside contractor. They said it was my problem that I was not at home and the contractor should have charged me twice and delivered it later instead of delivering it to the neighbor.

I am not really sure about this websites fascination for the 100 word limit.

So I took the advice of my friends and family to give Ikea a try (a lot of them are from California and they swear by the place) so I figured I would brave the big blue and yellow monstrosity with bravery in mind and an appetite for a good deal when I was in the market for a new desk. I'll let the uber-hip sheik interior pass without reprimand as the real problem was when I bought my desk and finally carted it back home, it was missing half the screws. So I carted the darned thing back to the store and the customer service simply shrugged their shoulders. Literally, it was nothing more than that. So I've written to corporate. This is truly unacceptable.

What am I going to do with a half allotment of wonky screws, a few pieces of polished wood and an Allen wrench? Good riddance. If you do shop there make sure you check that everything is in the package as promised.

I made a trip to IKEA specially to buy a special offer cabinet, when i got there I took an aluminum colored one, but the cashier told me that one was not in sale, only the white ones, I couldn't find that remark in the advertising I received and the cashier was very rude and he told me they were out of stock already (it was 11 am in the morning, how cuould that happen?!)

I WAS PISSED and left all of the other stuff I was going to buy..! I guess that't their trick they advertise very good deals, but suddenly they are "out of stock" and you end up buying all other stuff you really didn't go there for.

i bought over $1000 of closets including $49 for delivery & $150 for assambelly. Upon arrival, assambellers asked for another $150 because customer service had made a mistake plus $75.0 to screw closet to the wall. After i refused, Ikea agreed to take back & charge me $49 to return.
Had they told me the total price correctly in the store, i would not have bought the product. What they did was intentional. Ikea's staff have become liers & day light thives. waisted hours of my time.

As a new shopper at IKEA, I went there to purchase a bookcase for my elderly mother. The ordeal of first finding and selecting what I wanted, then figuring out where in the store I could actually get that item took more than an hour. The package was heavy and I (a 63-year-old woman) had to load it on the cart myself, take it through self-checkout (which entailed a seemingly endless meandering through the store), and load it into the car with no help. Once I got the Billy bookcase home, the true IKEA experience became apparent. The quality (if you can call it that) of their throw-away furniture only means that you'll be throwing it away before you can actually assemble it. I spent two days trying to make that piece of garbage stable enough to hold a box of Kleenex for my mother, and never could. I used wood glue, and tried holding it together with a bracing strap, but nothing worked. The back piece would never stay in place and the case wobbled so precariously that I didn't dare leave it in her room. I took it piece-by-piece and threw it in the dumpster outside her assisted living facility rather than return it to the store, because IKEA will only accept a return if it's packaged exactly as it was originally -- definitely not possible after spending two days trying to assemble it, glue it, and hold it together with a packing strap.

For those of you who anxiously await the opening of an IKEA store near you, I can only ask "WHY?!?" I'll never step foot in an IKEA store again.

I applied with IKEA for a credit card using the name Bob Lipka. I have a couple of cards in that name, which I prefer. I was rejected because the credit reporting agency said I did not exist. I have a recent copy of my Experian credit report, name Roobert W Lipka, and it shows I have a rating of 768. I assume no one there thought to look up the last name, the address or the social security number to verify my existence. I reapplied using my given name Robert and was rejected again (PRIOR APPLICATION SUBMITTED TO RECENTLY). How could that occur since I was using a different name, Robert as opposed to Bob.

Bought a complete kitchen for £2700 including £355 induction hob, they took around four months to deliver all the items. Two boxes containing kitchen units were obviously damaged, which they eventually replaced; unfortunately the hob was also smashed inside its box, which didn't look damaged but must have been dropped. Sadly, by the time I discovered this it was more than six months from the date of purchase - and under the Sale of Goods Act you only have six months to examine the goods. Ikea are now saying I must have broken it myself, and are refusing to help whatsoever.

My only compensation is now to vent my spleen in forums like this (my sixth and counting) to try and cost them some sales. Avoid this bunch of careless, uncaring thieves like the plague.

I bought the "tostarp" 5-light ceiling fixture. It was up only about a month before one of the vertical plastic rods used to secure the arms to the ceiling broke, as a result of reasonably gentle directional adjustment of one of the lamps. It snapped at its insertion in the metal crossbar. Those supports should be made of metal, not plastic.

"No problem, " I thought, "they have a 90 day return policy." But when I found my receipt, it stated that the last valid return date was 30 days after purchase; though the general return policy of 90 days was also printed, right below that. I suspect they know these things are crap.

We bought an IKEA Akurum STAT Kitchen 6 years ago. After about 2 years the doors started developing hairline cracks. And of course we have to clean the doors, wipe them down, etc., so the water got into the cracks and was absorbed by the crap press board which expanded and the doors look like total crap now. Now they are telling me the doors have been abused and they have never had a complaint about this kitchen before. Do you believe that? NEVER had a complaint before? lol. I'm not yet, I want my warranty honoured. Wish me luck.

@ Mike Peters, please keep in mind YOU bought the bed in the wrong size! Did you really have to assemble it to realize it was the wrong size? Was it that after you bought the bed frame, assembled it, then realized it was too large for your small bedroom because you failed to measure your bedroom to begin with? I don't blame IKEA for not accepting it back! Once things are assembled, they are not designed to be un assembled & reassembled. Even trailer homes are not designed like this! If IKEA accepted it back, would you want to be the next consumer, assuming they were buying something new, get it home, then realize its been assembled before? Of course not! Use some common sense!

IKEA SUCKS:
I just want to tell you that ### customers like you never read and then demand thinks. If it says you cannot return the item, then you can't. You probably cut the curtain and just because you were such a dick to them they helped you out so you leave the freaking store.

Zhero:
Make sure you tell the entire story. Do you think they have every single item on hand every damn day? You must have never worked in retail or have any gerneral knowledge but the one of a [censored].
Things do not grow on trees they need to be manufractured.

I would advise not to shop at the ikea online. They overcharge on shipping fees, awful customer service, never respond to emails and it took them 26 days to complete my order.

I bought a curtain for my balcony sliding door at iKea as well. It was the wrong size and the cashier said it is not resellable. I told him that iKea ia a scammer. I was mad and demanded my redund. He was adamant but i persisted and finally, I got my refund back. I will never go to IKEA ever again.

I'm surprised. We bought at IKEA in Germany and never had any problem. It was nice to have service that was not surly. If you need extra parts they will mail them to you for free. They immediately discount everything that is returned, but never took back anything reluctantly. I would suggest printing out their return policy and asking for the higher ups until they take the item back.

I am offended by the commercial showing two lesbians celebrating their anniversity. I will never step foot in their store and I know many more who won't either!

AlhpaFemale,
Sadly, most do not. They are trapped in their own little shallow gene pool. Sad, really.

P.S. Was one of those lesbians sportin' Obama's suit jacket?

AlphaMale

I once went to a store where two women were standing next to each other, Realizing they could be lesbians, I left immediately. Then I went home and got a life. Now I know why the news is filled with things about movie stars, sports players and Obama not wearing his suit jacket. Have we nothing better to dwell on?

The most basic trait of a functional society is its value of goodness above indulgence. This commercial is just one of many avenues by which this hierarchy is being attacked/questioned - depending on who you talk to. To be sure, this commercial is not the straw that broke the camel's back, but it is most assuredly a straw that is adding to the camel's burden.

The bottom line is this, every avenue in which a message may be transmitted, it's goal must be to elevate goodness above anything else - indulgences in particular. By this standard, Ikea has failed, and proven to me that they do not deserve my business.

That has got to be the stupidest reason to boycot a store. Are you kidding me? When I heard that, I laughed a bit, thought it was very original.

Gay people have to buy furniture too, and why shouldn't Ikea advertise to them as well?

You need to grow up.

Well, I'm banning Wendy's from my shopping sphere because it has the word three in it.
Threesome also has the word three in it.

Can you believe that? They say THREE on public broadcast. The nerve!

Are you kidding me!? You no longer like IKEA because of what that lady says in the commercial!? Get a life.

It's ice, it melts eventually, and god forbid if one piece of ice breaks into two. It's people like you with useless complaints that make me lose all faith in humanity.

Wow. What a ridiculous complaint. They're $1.99. They 're trendy. They're cute. And they're not that hard to get out. Trust me - I have them too.

Bought furniture from Ikea. Had it delivered to my son's apt, a six-floor walkup.

Five months later, the bed fell apart. Ikea won't cover it longer than 90 days from purchase; I must have a receipt; and it has to be brought in to be "looked" at.

So, I would have to disassemble it, carry it down the six flights of stairs I paid to have them bring it up, and drive it to another state.

They won't stand behind it, because its more than ninety days. Maybe they know it won't last too long.

I don't think they're asking anything too unreasonable. This may sound odd too, but did you pay a lot for it? Furniture can be one of the few things where quality really depends on how much you spend.

I wanted to purchase a kitchen sink and cabinet for my basement from IKEA. I called IKEA Hicksville NY to see if the items were available and the rep. said there were 6 of each left. I get to the store at 11am and proceed to the kitchen area and the PLANNER very slowly checks downstairs to CONFIRM all the items are there. I make the the purchase at the kitchen planning area and slowly proceed downstairs to furniture pick up and also to pay for the sink drill bit(20 min on line). I get to the furniture pick up area and there are approximately 3 people complaining they have been there too long. 30 minutes later, the girl wheels up the sink top but no cabinet and is expecting me to take it. She said the cabinet was out of stock, if I want a refund go take a number next store @ customer service. 20 minutes later I get my money back and was offered coupons. While there, a man had the same issue but was waiting even longer than me to pick up and out of stock item. I went back to the kitchen planning area to speak to the planner and two planners were discussing(15 min.) where to put a cabinet while 3 customers awaited assistance. 1:20 I leave the store with the understanding of how someone can go postal!

"How can they sell such crappy products in the US?"

So your implying that they can sell crappy product in any other country but your precious one? Newsflash sweetheart, 99% of your country's product comes from cheap labour in China. And you need to realize that it is shipped across the country and sometimes damages happen! Pull your head out of your ###.

From the post it sounds like you just discovered the part was damaged and haven't driven to IKEA yet. DONT. Have you receipt in hand and call the store first and see if they can send you the part. Although youve probably already driven back and caused a scene at the store.

Today i bought two wardrobes from ikea wembley given to believe that they where the correct size height 229cms for the doors this was ok but i later checked that the frame was 236cms to tall paid for delivery that i tried to phone the company to council so i could return to ikea to rectify the mistake the following day the delivery company are called allways express sorry should be called never express delivery cause you can never get hold of them im actually wondering if they exist im so upset with ikea ive kitted out most of my flat with ikea products and still need to furnish my bedroom and living room ikes lose

In my experience, even if you DO get all the parts, the item will fall apart within a few years. Great store for decorative items, crappy for furniture - just pitty those poor people who bought their KITCHENS & appliances there!

what is it with people that complain about nobody calling them back when they are never home and have no machine? this is the 20th century you know.

Goodness - get over it. You mother is obviously not as helpless as she or you would like everyone to believe if she and you sister were able to load the merchandise. Yes, there should have been more assistance available but hey - that's life sometimes. GET OVER IT.

Obviously you know how the store should be run, so start your own store and run it right... Lots of people like you who are sharp enough to appreciate fine service will be shopping there!

Really, you thought playing the race card was going to ge empathy towards your situation? The company is extremely diverse so for one to play the race card is just plain sad. Noone cares what race you or your husband are...the reason you were treated the way you were was more than likely the return policy changing.*gasp* sure it may have been unprofessional which would have been a validated arguement but not your race. Yes in the past they were accepting all returns but after it not working out they decided to go a different route.

As for the peple that went shopping at Ikea and are complaining about none wanting to get their packages down for them...it's not an American based company. The employees are there to clean up after the messy customers, make sure things are in stock etc. The workers there are not there to be your personal shoppers and get packages for you hence the flat shopping carts and it being called "self service." I highly doubt a worker refused to help you get a package..everytime I've gone shopping there I've always seen a worker getting a package if it's on the havier side.

My husband and I, both seniors, were treated very badly at Ikea Ft. Lauderdale today. Every member of the staff that we talked to or asked for help was rude and arrogant. We were even told we had to pull out heavy furniture from the shelves ourselves, and were very rude when we asked for help to pull the furniture. We felt so abused that we left everything and left the store without buying anything. They will never see us there again. Customer service with a a bad attitude - not a good idea in this economy, when every retailer needs every customer they can get.

I have worked in the retail industry. I ususally find that when the police are involved it is usually an issue with the conduct, threats or verbiage used by the customer. Employers will handle internal issues on their own. Also the return policy at IKEA is no different than any other retailer. I love IKEA.
The interpretation and misuse by the consumer is usually the issue. Large retailers continue to go out of business or change their return policies to be less flexible due to the overwhelming amount of returns and people taking advantage of it. (ie. Target, Old Navy - changed their policies, K-Mart sold out and Linen's n Things went out of business trying to take everything back, other companies prices are so high they can afford to take things back since the markup is already so high) Which makes it harder on the honest shopper who simply purchace things as they need or want them and only return them for what ever reason but when they are unused or due to a malfunction.
In addition, the race card...the name Camarota is an italian name. If Bernita is black her husband is more than likely caucasion as well. The staff there is also very diverse.
If consumers would just read the return policy before purchasing items that they want to return would help. If you knew the return policy, what was really the issue with the return? Saying no is not rude, it's usually the return is outside of the policy and it is just another situation where customers decide it dosen't matter what the policy is, they just want what they want regardless. Sounds like alot of exageration went into your interpretation of the events.
Theresa

i love your race card comment...it's even funnier that bernita and thomas are also black americans...i feel sorry for the people at ikea who have to deal with people like you...

want to laugh? tom still works there...not laughing? i am.

it always comes back to race...not surprised that this is the route you have decided to take.
it couldnt possibly be that you weren't following the return policy was it?
things to ponder

I have had a similar experience. Price should not mandate rude service at any location...

RG

"Sorry, but I am a female that weighs in at 120 lbs. "

"So basically, if I'm a single female, I can't shop at Ikea for my furniture. Isn't this discrimination? Or am I missing something?"

Life seems so hard for you. You think you're the only 120 lbs woman to ever shop alone at IKEA? I realize IKEA procedure may seem weird, but it is what it is. That's life. You want your furniture. Pick it up. Ask for assistance in the self serve warehouse. You're going to have to put a lot of effort into it - pushing one cart to cash lanes, run back get another cart and fill it up, push that to cash lanes, pay for everything and push each cart over to delivery one at a time...it can suck. But just do it and ask for some help.

"I hope their tenure is Dallas/Frisco is short lived.'

It won't be. :)

I get really pissed when you buy a product and when you are after parts or accesories for them the are out of stock or a dicontinued without you being advised.Good onya IKEA last time
I buy anything from you guys!Buy Australian and play safe.

I am afraid you are not in touch with reality. Where do you think you are shopping, Neiman Marcus? If you want a personal shopper then you can pay (a lot) for that service, just go to Ethan Allen or another very expensive furniture store! The whole point about IKEA is that it's INEXPENSIVE which means you are not getting waited on like you're at Neiman-Marcus. Besides, the employees at IKEA will actually be glad to help if you just ask in their warehouse, I have done this several times with no problem.

I would agree on the author's issue with the company's employees and the way they handle customers.I am asking some insights on some mattress so I can compare it to my business. www.sunrisemattress.com

" Lure with $$ and then Sold customers' private information to unknown parties!"

On July 27 2017, IKEA insights community (Hilary is the host) invited me to participate their online survey claiming that a participate will earn a $100 IKEA gift card on email body by filling out some information online. They claim all information will remain strictly confidential. After clicking on the link, participants will get paid by e-card of $100. I have filled out my phone number, availability of day, prefer evening hours to be called, and some other information on that survey. On July 31st, I received an email (headline of that email: Online Market research study-follow up) from Jennifer Frank from Ipso-- third party survey group asking me to pick any day from August 1st to 4th for a 75 minutes interview. I wasn't aware if this person is from east coast or from IKEA or where, I replied with please contact after 5 pm at PST on wed or Thursday. There wasn't any business title or brief introduction on that email. She then replied saying that there is not any schedule after 5 pm eastern at this time, please send me your availability for next week August 7-August 9. Jennifer also wrote " if you participate you will be paid $100 for your time" I was starting sceptical about how reliable is this from Ikea on compensation because Hilary, the host from ikea insights community, stated $100 ikea gift card; while Jennifer said $100 will be paid for the time. I see three different answers here: gift card, e-card, and $100. Such a big corporation how can one says this while the other allow to say different thing! On August 2, I replied to Jennifer that I am available on August 7th to participate the survey. Immediate one minute after I sent out that email, she replied with "we are fully booked for this study." I have emailed Hilary on the same day asking what was happening after being asked for schedule and then everything has gone vanish. I also asked if Jennifer Frank from third party market research group. There is not any solid response from Hilary or ikea insights community team. With the bad attitude from Hilary or the support team ignoring customer, I'd recommend IKEA Corporate please re-train the staff be responsive, honest, business manner. Also please stop luring customers with compensation for private informations and then disappoint customers stating there isn't any study available. With the incident above, the insights team will ruin IKEA business image in the long run not being trustworthy!

I placed an on-line order today for furniture with Ikea. About an hour after the purchase I changed my mind and tried to cancel the transaction. I COULD NOT DO IT. They wouldn't allow it. There is no option on-line to cancel. The only way is to call their 888 phone line and go insane while you listen to their recorded sales pitch and earthy crunchy PSA's on loop for hours (kill me now!). I literally spent hours on hold this morning. When someone (usually very rude) did answer, the response I got was "we are having unusually high call volume today, and you are in the wrong dept anyway so I can't help you. Let me get you over to the right dept." Then more "save the earth" PSA's while on perma-hold for another hour only to be told the same thing yet AGAIN. Gaaaaah! I even tried to get someone from on-line "chat" to help me. No luck. Their only interest and function is to help you place an order so they can get your money. They said to cancel you have to call the 888 number---you know, the one no one will answer. Finally, after hours on perm hold, someone answered (@ 1:30pm) and cancelled my order, but they did not credit my account. So now they have my money and I can't get it back. They tell me it could take up to 7 days. What? It didn't take you 7 days to debit my account though, did it? Nope--- you got that money in minutes when I placed the order. Horrific experience and I still don't have my money back.

Folks, get your furniture (the real stuff--not Ikea junk) at Raymour and Flannigan. That's what I should have done in the first place. While on hold with Ikea, I actually ordered all the furniture I needed from R & F. Lovely, responsive CSR's who facilitated my order by picking up the phone, taking my order, helping with selection and acting like they really wanted my business. I didn't even spend that much more.

You kinda created your own problem here pal. They wouldn't take back a light? BFD. Don't shop there anymore. Its a bit nuts that someone would go to the lengths you did over a light.

DON'T BUY AT IKEA! The cheap turns to be the more expensive talking about IKEA. The worst service I've ever seen. I bought IKEA for many years in Europe with a decent customer service, but since I moved to the USA my experience at IKEA USA it's the worst ever. I bought a lot of furniture by phone because definitely it was impossible to do it online, it was over 3 months ago, and it cost my over $7, 000.00. Today I haven't receive anything, despite the delivery day was two weeks ago. I spent over 4 hours in the phone in three calls for nothing. The service you provide is like the worst trash! Every time I call, you come with a different great idea! "now, two items are not in stock…" or "You have a new order number! Why? Who knows!" Amazing, unvelibeable, illegal! You charged me over 7 thousand dollars for a service I didn't received! All over the world this is TO STEAL! I will keep on writing complaints in all walls, blogs, Facebook, twitter while a wait on the phone! If you want to save money and time, forget about IKEA! Guadalupe Moreno Toscano.

Does anybody have the legal department number for Ikea? They charged me twice for the same order, second order never arrived and they refuse to answer my emails from customer services. I am suing their ###. thieves

I have a severe complain to make about your managers, Debbie and Greg, in the store Elizabeth, New Jersey.

Not are they just unfriendly but most inappropriate for the position of a manager as they are not capable of talking in a logical manner.

I bought along with other stuff a wardrobe from ikea elizabeth with the help of an Ikea agent, exactly telling her what i want. She selected the wrong frame size of the wardrobe, not matching with the doors, which we were unaware of. The order was delivered, the assembly done, that is when we realized that the doors are bigger than the frame.

Calling the store to get a replacement and assembly done of the new cabinet as well, since it was not our mistake that the wrong frame was delivered but also that I had to pay the person who did the assembly regardless of the frame size, I was not let being talked and was told: " You get delivered what you pay for" repeatedly to that extend that Debbie couldn't solve the problem and was utmost impolite threatening to hang up the phone. And she hung up the phone … really? I was never insulted like that before … also I can only pay what I am told to. If you are agent does the mistake you have to take the responsibility. To that question she replies "no" and says "You get delivered what you pay for" ! Huhhhhh?

Do not shop at IKEA especially if you must use their delivery service. We renovated our house and bought a large mirror that weighs 66lbs. We paid IKEA to have it delivered. The delivery company informed us they would come between 5 and 9pm. The truck came one hour before, luckily we were home ahead of the scheduled time.. The driver never came out of the truck and one guy carried the heavy mirror. He rudely told us to hurry because he had another three deliveries to make.. Never paid attention and carelessly scratched and ruined all our newly painted walls and ceiling. We signed the delivery form and he refused to give us a copy of our document.

Such a goody-goody world saving attitude is just a smoke screen for unbridled greed at IKEA.
The store will NEVER call any back. Their installation contractors are just as bad and do not call you back.
DIRTY LITTLE SECRET: employees and outside contractors are instructed to run the customer around the block for 90 days then when that conveniently exceeds the 'return policy window', you will be told that you own it and have to get out of the store unless you want to buy something else.
This is rip-off city. By these sheister methods, IKEA gives car-jackers and pornographers a bad name. Once you go in there, you are treated like a jerk!

DIS-GRUNDTALED - The Light That Doesn't Work

I have had many horrible experiences with Ikea over the years, including ordering office furniture and receiving the wrong merchandise and being kept in the store for 3 hours trying to get a refund on an item that they rung up incorrectly. But this last one takes the cake.

I purchased a set of 4 lights for over my wardrobe. When I got home, I found out that it required additional cords and device to connect them. But the kicker is that it requires that you change the lightbulb with a little suction cup. I tried and I tried, but I could not get the suction cup turn with the bulb. Despite being securely suctioned to the bulb, it came off every time. Thinking that perhaps just that bulb was stuck, I tried it with another GRUNDTAL light, but that did not work either.

This product, the GRUNDTAL light DOES NOT WORK.

DO NOT BUY IT. It is includible how IKEA is able to get away with selling this product that does not work.