IKEA
reviews and complaints

I have been trying to get a replacement drawer for my chest dresser for about one month. Every time I call IKEA's customer service, they are never able to give me a precise status on the shipping and progress on the case. Also, when connected to the local store from where my item will be sent, I never hear back from the local store either. They always mention they will call me back, but never did. This happened about 3 times already. I am very frustrated to have to insist on the follow-up on this matter.

It has been a terrible experience with IKEA. I need help to solve my issue, please.

these are my 3 case numbers 4888287, 4889678, 4907320 on 3 occassion i waited at home for 4 hours at a time delivery didnt happened to date first delivery was to happen from rhodes store on 2.10.18 between 7am and 1 pm didnt happen
second delivery was to happen following week on thursday 11 .10.18 didnt happen i waited and waited
third delivery was to happen on saturday 13.10.18 i waited again
all these times also i wasted lon hours waited on calls most time over half an hour with no success
today i am on call for over 40 min
Today I spoke to Caliab Manager He promised sunday 21.10.18 delivery between 7am and 11 am
hope this happens with no issues

First of all, thank you for your email acknowledging my frustration. I have been a happy shopper at Ikea for several years now but I would like to bring to your attention my hugely unpleasant experience over the last 6 months that has impacted negatively on my family and myself. I would also like to highlight the extremely poor customer service that I have received from the Kitchen Installation Service at Edmonton.

My journey started with Ikea contacting their design service. I first called and arranged this service on 05/03/2018 and made a payment of £40. After several failed attempts to organise an appointment, I eventually had a home visit arranged for 08/04/2018 at which point I was told that it would take 1 week to install my kitchen. After my kitchen was designed, delivery was initially scheduled for 18/06/2018. After the first day's work was completed on my kitchen, I realised that there was a problem with the design. I discussed this with the installer and also tried to contact Ikea leaving numerous messages every day but had no luck - nobody in Edmonton Ikea likes to answer customers directly!

I had to make a visit to the store (at my time and expense) to speak with someone on 24/06/2018. I then spent 6 hours in the store explaining the problems to Stephen Ucle (Commercial store Manager). I was not still convinced with the design. I had purchased the integrated fridge from Ikea but they did not have the right size panel for the range I had chosen to cover the fridge. So they decided that they were going to use a total of 3 panels and stick them on the back to cover it totally. I also had a corner unit which consisted of two units put together, not the one unit you would expect from a corner unit. I had no choice but to accept all these changes as I had already made payments to Ikea and felt that I had to live with the design.

After sorting the second design, Steve Lee (PMH Kitchen Installations) told me that the design measurements were totally wrong and that it would be illegal to use my gas cooker as the cupboard space was not big enough. He could not continue to work on my kitchen so he left the property.

I began to leave various messages / emails asking for the complaints department contact details but again, I had no reply until 03/07/2018 - at this stage, George Anna (Edmonton Kitchen Installation) had to visit my house to sort out the problems. She saw how unsuitable my living conditions were and also ordered new cupboard doors; the previously ordered (08/07/2018) ones were not suitable.

I received the last delivery on 12/07/2018 but was still missing items - this meant I had to make more phone calls every single day.

So between 08/04/2018 and 13/08/2018, I have experienced a catalogue of incompetence, including poor design, wrong parts being delivered, dates for delivery not happening, parts arriving without fitters, no dishwasher, no washing machine, no oven, not clearing the rubbish from my garden (totally ruining my grass), not collecting unopened boxes siting in my living room and still my kitchen was not completely finished until today's date.

I believe that if the service you provided doesn't meet certain criteria, then you're entitled to the following remedies under the Consumer Rights Act:

The trader should either redo the element of the service that's inadequate, or perform the whole service again at no extra cost to you, within a reasonable time and without causing you significant inconvenience.

Or, in circumstances where the repeat performance is impossible, or can't be done within a reasonable time or without causing significant inconvenience, you can claim a price reduction. Depending on how severe the failings are, this could be up to 100% of the cost, and the trader should refund you within 14 days of agreeing that you're entitled to a refund.

In light of this experience, I am not prepared to accept your offer, and I expect you to reconsider it, taking the above valuation into consideration.
I look forward to hearing from you.
Yours Sincerely,
Esra Hughes

It was a pleasant experience whenever we visited IKEA, the staff were always friendly and helpful. On the 9th October 2018, I visited the shop with my mother and we picked out a customised bookshelf with doors. The lady that served us was pleasant and helpful. It is also our first time signing up for a membership on that day.

However, when we were at the cashier, the lady named Cindy Ngo was very rude and unpleasant. We made a $270 payment, and we showed our IKEA temporary membership card but she said the payment has already gone through and there is no way that we can get our points even after spending quite a bit. We told her it's our first time signing up for the membership so we didn't know the procedure as she didn't ask if we were a member. She said before we came to her, we should already know as it is written on the board.

She moved on with the next customer behind us and ignored our request. She did not advise us or attempt to address our issues, and we were left hanging.

It is a very unpleasant experience as we did not feel welcome as a customer despite just signing up for an IKEA membership.

Cindy Ngo is unhelpful and lacks competency. I will think twice in the future before going down to IKEA and will not recommend my friends to avoid such disappointment. Thank you.

I had requested for refund my order no [protected]

As desired attaching herewith the copy of the refund bill
1) invoice no 632 dt 14/9/2018 refund of rs 700
2) invoice no 00631 dt15/09/2019 refund amount rs 9290
I have not received the refund till todate my contact no is [protected]
I have visited ikea twice but no conclusion pl help rgds
Devika bhatia

Email [protected]@gmail.com

Hello,

Your merchandise is good - but checkout process at hyderabad (india) is the pits. And we thought it ended there.

Pls read our ordeal.

Ordered a besta set (order no 129731). After spending over 75 mins with an under-trained staffer, he tells us that the shutters are not in stock and we need to raise a request (or some such). We were so frustrated having spent that 75 mins, we reluctantly agreed to proceed. He said per company policy, he cannot take a booking and we can only reserve. We agreed.

When asked, we said we need the cabinet delivered/fitted/installed, and he charged the requisite fee.

After a few days we received an sms stating that the reserved item had arrived and we need to go back to ikea and pay (no other payment mode was acceptable). So we traverse across the city, spend 4 hours back and forth, just to pay for the shutters (order no [protected]).

Our experience while paying for the order and just handing it over from one counter to the very next... Is yet another story. That by itself took us 90 minutes!

All along we are informed a cabinet fixing date of 8th oct.

Today, your 2 associates arrive and have no clue what to do. They keep trying to contact your support centre for a good 45 mins.

For starters, they say we have to move the material to the exact location (a few meters away) where it is to be fitted and they will only install. They refuse to touch the material until that is done. Then they are unable to find the centre of the wall... Then one of the associates mistakenly puts the order picture in her took kit and we waste another 30 minutes looking for the same... And this drama goes on for a while.

At the end of this all, they say that they will only fit the base cabinet and not the shutters. And the reason is that their instruction is silent on the shutters.

Again they call the support centre and some anita tells them (after multiple conversations lasting over 2 hours) that they can install the shutters only after a shutter installation amount of rs 1500 is paid.

Please note : we had bought the complete cabinet with installation.

And furthermore, the fitters tell us that we have to go back to ikea and pay the additional shutter fixing amount if we want the cabinet shutters fitted.

And they do exactly that - fit the cabinet and leave.

And now we are left with the shutters in our lap.

Are you guys for real?

I have never come across a more illogical, high-handed, abrupt, hair-brained, care-a-damn organisation.

We are now petrified - we have more orders placed and therefore, more installations to be done... Seems we have bought ourselves a series of nightmares!

Gupta

I placed an on-line order on the morning of 9/7/18 with an estimated delivery date of 9/18/18 that still has not been delivered.

I received a call on Tuesday 9/25/18 from XPO to schedule a delivery which was confirmed for Wednesday the 26th. Received another call canceling that delivery and had to call to reschedule. I called back and delivery was rescheduled for Thursday the 27th, which I received another call canceling that delivery too. I called to reschedule yet again, Friday was not an option for delivery so we scheduled for Saturday the 29th our wedding anniversary by the way. Received a call that the estimated delivery time would be between 9am and 9pm, ridiculous! So we were stuck in the house waiting for our late delivery... THAT NEVER SHOWED UP! I called at 8pm, because it was late and we have never had such a late delivery and wanted to get an eta. I was told then that the time was from 9am to 1pm for delivery, but it never made the truck because XPO was unable to locate in their warehouse.

The level of disregard for the value of your customers time is extremely disheartening and lack of urgency in correcting the matter is truly alarming, as I have yet to receive my order.

Sincerely,

A. Phillips

The staff is inefficient I flew to Hyderabad from Mumbai specially to purchase goods from Ikea. I was ready to close my bill at 7 15 pm but unfortunately till 9 40 pm the staff was unable to close my bill and I had to leave everything and leave to catch my flight back to Mumbai it was waste of day and money for me and it's been 5 workings days no one has called me to solve this issue inspite of repeadly calling them .
I have all the names of the employees and all the proofs
The store manager John is aware of this issue but hasn't called me since 5 days . Its EXTREMLY disappointing how this issue has been neglected by the employees of ikea, India. I'm an interior designer and I will surely let the design community of Mumbai know how untrained and unprofessional the employees of ikea are and how no importance has been given to my repetative calls and complains.

Hi, My name is Selda Ozdemir and I am a professor in Hacettepe University in Turkey. I bought a Bekant desk for my office, and my university provided me with two newly used bekant screens for desk grey, 47. Unfortunately these bekant screens do not have its clips. So I called the customer service and tell them that I would like to buy the clips. But Unfortunately customer service did not care at all and asked me for the receipt. I explained them that Hacettepe University bought the screens couple of years back and I do not have access the receipt. They told me that they can not do anything without the receipt to help me. This should not be a way to treat customer. I wander what I can do to solve this problem. Without its clips these screens useless. My phone number is 90 [protected] and I live in Ankara. Thank you for your help in advance.

Purchase a closet on 09/02 from Ikea in Palo Alto, CA. Order # [protected].
The assembling was NOT done correctly and we went to the store on 09/10 asking for a replacement.

A replacement of parts were ordered ([protected])and supposed to be delivered and assembled on 09/15. Driver no show on that day without notification.
Went to the store on 09/15 and re-delivery appointment was made for 09/20. Driver no show again on that day.

We were so angry and went to the store again to complain this situation. Another delivery was made on 09/23. Driver showed up but did not bring any parts so they just tried to fix the problems of the Closet.

The person who have guaranteed us to follow up on our order and complain did not respond to our 5 voice messages that have left on her extension on 09/23, 09/24 and 09/26. (Name: Laura Jan | phone# [protected] ext. 1450).

I am extremely unsatisfied with my order. I am demanding for a compensation on my order and the time that I have taken a day off on 09/20 to wait for the driver whom did not show up.

Also, the phone# [protected] never be able to reach to a live person.

Don Hudson

I rang customer service few times but they didnt answer as i tried again and they kept me on hold for over 45 minutes and still didnt answer the telephone, is this your customer service .
Is this how customer get through to you and how do customer get intouch with you if they have a problem and cant get to the nearest store this is not how you run a big buissness .

To Whom It May Concern:

I trust this email finds you well.

I have been trying to reach IKEA UK without success for a while.
I have placed an order online:[protected]. I paid for it but delivery never took place and although I have been trying to reach customer services to understand why, I never get a reply. You would appreciate that this is time consuming.

Could you kindly let me know what the issue was while also issuing a refund given that the delivery never took place?
A copy of what I can see on screen is below for your reference.

Please note that I have opened a dispute via PayPal as it seemed to be the only way I could get attention - even that failed! so much for customer service. Here is the reference number for your perusal:
Case Created - PP-[protected]

Regards,
Margaret

Your employees are horrible at the NJ Elizabeth Store. The women running the ball room harassed my child as no other kids were in the ballroom and she did not want to be bothered waiting it as she was going on break shortly. They the girl selling ice cream would not sell me plain ice cream in a cup vs a cone, she said I have to pay full price for a sundae? These negative local employees will surely stop is higher wage shoppers from going to your store if this continues, Teach the employees respect and customer service please and not have so much negative attitude.

Regarding ikea, Greece (Kifisos), order No [protected] (September 11th)

We paid for a kitchen 3.000 euros, the delivery was scheduled for September 18th (between 9 am and 5pm). We have travelled 130 Km the morning of the delivery (since we are living in an other town) but the arrival of the kitchen never done. We tried to contact several times ikea (in Kifisos store) and talk with a representative or with the customer service but they were not able to find what had happened and give as a reasonable response. Finally we travelled back home and the next day they told us (after several phone calls) that the delivery was rescheduled for September 20th.

We travelled again to the town of the supposed delivery the morning, waiting all day, but nothing arrived. Again we made dozens phone calls, with no person responsible to give us an explanation.

We are still waiting for the arrival of the kitchen. I think we have done a serious mistake of choosing the ikea for the purchase of the new kitchen. Unfortunately, 11 days without a reasonable response for the delay, spending hours travelling and calling the store, made us realize that the store in Greece is not working in a professional level.

I wait for a resolve of the problem from you.

My kind regards

Christina Tsimachidou-Constantine Constantoyannis

tel +[protected], +[protected]

mail : [protected]@upatras.gr

810/5000
I went to Lisbon on purpose, being from Almada, to prescribe a merchandise purchased in Alfragide, on September 11, 2018 and scheduled delivery to the 19th in the window from 2 to 6 pm. I lost half a day of work, I lost money because I am discounted for each fault. At 20:00 they send a message saying that it will not be possible to make the delivery and to contact the 800 ... I contacted promptly to receive the answer that there is nothing to do and can only schedule for day 24. Poor service, a dismay for me as an IKEA customer, a disappointment with this brand, which I thought was impossible. Worst IKEA employee, Joana Oliveira, was very unprofessional, uneducated and unintelligent to the situation, telling me to go to the store. Officials who take their stand for IKEA are a disgrace.

Hello.
Order number [protected]
Sales person Jasmine C
Extremely disappointed and angry! With the negligence or the salesperson and the whole team who let this happen.
I placed the order and paid for both the delivery and assembly IN STORE and asked that lady three times to make sure its both together and she acted very annoyed and not really friendly. And today when I took the day off work so I can be home for the delivery and assembly, the assembly did not happen! And the company that Ikea hires for that had no idea they were supposed to assemble as well because there was no order from IKEA to do so. And we waited for this delivery/assembly for 10 (!) days!
Now I need somebody to fix this quick and reimburse for the day off that I took and come to assemble asap. This is ridiculous! And unrespectful and make nice people like me become really angry and furious! And nobody on the line is taking responsibility or doing anything!

Hi ikea,
This is HARI from hyderabad and yesterday I stepped into ikea store for the very first time along with my wife and 12 months old daughter and as I was checking the stuff in the kids area I came across a gentleman (IKEA staff - probably the floor manager) yelling at me for making my daughter sit on one of the bunk beds."I don't understand why people don't read the instructions, people have had broken bones and head injuries yet they don't change" said the voice in a very stern and rude manner. While i realised about the instructions only after hearing him, i thought this was no way a customer should be treated. I left the section surprised as i was in no mood of confronting the gentleman. I certainly was not expecting such treatment from ikea and while I believe it would not make much of a difference to ikea but my family of 12 shall definitely not be it's customers, not in the near future at least and all because of an indecent and immature staff...

On July 30th I bought an Ikea bed with a delivery online for 444$. The delivery was schedule for August 10th. As I call the day before verify the exact time I was notified there are significant delays to my area and they will provide the bed in another 2 weeks. Since I needed a bed sooner I decided to cancel. I canceled the order on August 14th with a promise I will get the delivery fees as well due to the delay.
I was promised to get the money up to 10 business days. After 10 days passed with no refund I called again, but couldn't get them on the phone.

I had a Kitchen planner design a kitchen for me, his name was Heath, he added stuff that is discontinued, and therefore totally screwed up the measurements and installation, my kitchen is not what I expected, it was supposed to be flush, it is not, it has been a nightmare, the Installation by Traemand was totally messed up, parts where missing and delivered lateral in all there is no customer service on your side.The telephones are not answered, and the 6 emails to customer service were never answered also, I have disputed the charges with American Express, for somewhat of a refund as this is not acceptable and the Kitchen looks nothing like on the plan

I have bought my bedroom furniture from IKEA on Tuesday and paid more than $3700 in two stores. However, the items were missing hardware pieces and with scratches. I decided to go and get the hardware and they gave me wrong pieces!
I paid for the moving company 500$ and then 50$ to get the missing pieces. Now I am at home dying because all the items they gave to me were wrong and useless for the furniture I have!
The Worst Experience I have Ever Had!