IKEA
reviews and complaints

Case number [protected]
I am contacting you to express my frustration with your organisation as there has been no response to my complaint.
I ordered couple of furniture from IKEA Canton, MI store about 2 weeks ago and paid for delivery, but unfortunately one of the item is not in stock and one computer desk was delivered opened box/broken items etc. I called IKEA right away to setup a case number and emailed pictures as requested on very same day. 2 days after, didn't hear back, I called again and waited 25+ mins to talk to someone who pretty much said, "calm down, someone will call you back in 72 hours". Again nothing happened so I called in to be on hold for 30 mins and transferred to resolution team, and waited on hold for 45+ mins and no one ansfered.

I called back again, and someone helped me to schedule to for delivery on 8/23 between 10am-1pm, I took day off at work and stayed home, but no one way there to do the delivery. I called again, and customer car rep said they were delayed, and it wont be delivered, and she said she left a voice mail to resolution team and someone will call me right away. 24 hours late, I'm still waiting!

[removed]

Purchased a couch and chaise from IKEA and the representative was very friendly and helpful in getting a delivery appointment set for me. The problem began afterwards.
Scheduled date of delivery: Sunday, August 20 5p-9p
August 20th: Received a call from Select Express at 11:53a saying they will be arriving. No one was home to take in delivery because scheduled time was for 5p-9p. Called customer service at Select, but no one wanted to help. I was transferred from one phone to another until the line just cut me off. Called IKEA and confirmed that Select was done delivering for the day at 5p. Rescheduled delivery for Tuesday, August 22nd 5p-9p through IKEA, who confirmed with Select.
August 22nd: I called IKEA today at 4p and was told the delivery didn't go through to Select and would not be delivering today. Rescheduled delivery for Wednesday, August 23rd 9a-1p. Received a call from Select at 8p saying the delivery driver was waiting at my house for 20min. I didn't receive a call prior to the driver arriving to say he was on the way. No one was able to take in delivery. I rushed home to try to meet the delivery truck, but driver already left. Confirmed with Select to receive delivery on Wednesday, August 23rd from 9a-1p.

Overall, there was a lack of communication between IKEA and Select Express. I had to be the one to play middle ground and get them to figure out how to deliver the furniture. I had to reschedule my week to accommodate this delivery and each time someone from IKEA or Select dropped the ball. I understand miscommunication happens, but it's frustrating to deal with each side and feeling overlooked. I received a refund for the delivery, but still feel frustrated at the service and how people handled the situation.

I bought this desk on July 19 and paid for delivery and assembly. When it arrived, it could not be assembled because a key part was defective. It took two phones calls, a promised return phone call that never came, an email, and over an hour on hold to arrange for a second delivery. That desk too had the same defect. At that point, we were advised by the delivery guys to give up on the item and they offered to return it for us. We signed some forms and they left with the item. Three weeks and three more phone calls later (also hours on hold), and we have never gotten our refund or even a straight answer from anyone at Ikea. So--Ikea has our money, we don't have a desk, and no one will explain what we can do to get our money back. Worst service ever! I will never shop at Ikea again.

Bought this nightstand because of the photo advertising the table. When I picked up the table it was like "honey I shrunk the kids" experience. The photo you have in the site is very deceiving, when I went back to your website and checked the photo carefully you can see that the back legs of the table are "flying in the air"...someone photoshopped it to make it look taller. I would like to resolve this issue since it was a waste of money and time...and I still don't have a decent nightstand.

Thank you,

Ariana Hernandez

POS Order [protected]
Sale Quote SQ0516776
Part no [protected]

Dear sir, please help me

your delivery company cheated me. they bring some parts and lift sofa opened and uninstalled. they told me to sign some paper and left. though i paid for delivery and installation. their reason was they did not bring/forget to bring some parts. they promised to come after 30 minutes. every time i follow up with them they ask me to wait. i waited from 5 pm until 10:30 pm. after this they asked me to contact ikea store. why they cheated me. they said they will come back and never show up after they let me signed some paper. Also my place is far, how can I go to ikea office? Why they asked me to sign the paper? Why shall I go to ikea office though it is there mistake? Why they let me wait 5 hour, every time they say we will bring the missing part and come ?
the person mobile number who ask me to sign is [protected].
Please ask your ikea general manager in Saudi Arabia to stop cheating people and spoil your ikea name.
Please ask your ikea general manager in Saudi Arabia to bring the missing part and install the sofa as soon as possible.
Thank you
Amin
Mobile# [protected]

I am having difficulty in getting Ikea Israel to rectify the damage that they caused in assembling a Hemnes two-door cabinet with glass panels in the doors. They assembled some of the shelves upside-down.

Long waits on the telephone bring promises of personnel being sent to recitify and if need be replace, shelves.

I would appreciate it if you would provide me with a contact complaint e-mail address for Ikea Israel, or IKEA international.

Yours faithfully,

Cyril Feinberg

Ordered few push openers 2 weeks ago with projected delivery date in 5 days, received confirmation of order and charge on the credit card, and that was it. Never received shipment confirmation email, never received an order. Tried to call customer service for 3 days - each time waiting on the phone for over 2 hours - never anybody picked up the phone, sent email trying to find my order - never got any response
Service is AWFULL!
I thought to buy entire kitchen cabinet set for one of my flips, not going to happen!
congratulations IKEA you just lost many thousands of dollars, since i will make sure that i share my experience with my real estate investors club members

" Lure with $$ and then Sold customers' private information to unknown parties!"

On July 27 2017, IKEA insights community (Hilary is the host) invited me to participate their online survey claiming that a participate will earn a $100 IKEA gift card on email body by filling out some information online. They claim all information will remain strictly confidential. After clicking on the link, participants will get paid by e-card of $100. I have filled out my phone number, availability of day, prefer evening hours to be called, and some other information on that survey. On July 31st, I received an email (headline of that email: Online Market research study-follow up) from Jennifer Frank from Ipso-- third party survey group asking me to pick any day from August 1st to 4th for a 75 minutes interview. I wasn't aware if this person is from east coast or from IKEA or where, I replied with please contact after 5 pm at PST on wed or Thursday. There wasn't any business title or brief introduction on that email. She then replied saying that there is not any schedule after 5 pm eastern at this time, please send me your availability for next week August 7-August 9. Jennifer also wrote " if you participate you will be paid $100 for your time" I was starting sceptical about how reliable is this from Ikea on compensation because Hilary, the host from ikea insights community, stated $100 ikea gift card; while Jennifer said $100 will be paid for the time. I see three different answers here: gift card, e-card, and $100. Such a big corporation how can one says this while the other allow to say different thing! On August 2, I replied to Jennifer that I am available on August 7th to participate the survey. Immediate one minute after I sent out that email, she replied with "we are fully booked for this study." I have emailed Hilary on the same day asking what was happening after being asked for schedule and then everything has gone vanish. I also asked if Jennifer Frank from third party market research group. There is not any solid response from Hilary or ikea insights community team. With the bad attitude from Hilary or the support team ignoring customer, I'd recommend IKEA Corporate please re-train the staff be responsive, honest, integrity. Also please stop luring customers with compensation for private informations and then disappoint customers stating there isn't any study available. Customers won't be able to know if Ipso( Jennifer) is truly assigned from IKEA or is that another scam market group. With the incident above, the insights team will ruin IKEA business image in the long run not being trustworthy! Please stop luring with gift card or ecard while selling customers' info to Unknown party.

I went to The Burbank, CA location for a return that I originally canceled 1 day after ordering it but still received due to your inabilty to accomodate email requests in less that 48 hours . The person at the returns counter totally ruined the experience for me, The lady with the cashier ID [protected] worked at the express counter, it was just myself and another person(an elderly lady) in front of me who she treated so rude too, I had one item to return(purchased online), she said that she couldn't help me since I don't have a receipt and I have to get a number and wait, I explained to her that I bought the item online and I will be more than happy to show it to her, as it clearly stated on their website that the confirmation email is ok, she replied: no, you have to get a number and wait for the other counter, people kept coming up to her counter and getting served and the people with numbers were sitting and waiting, it took 45min for my number to get called, what do you know? I get called by the same person, when I went back to her counter, I was totally confused so I asked her: why couldn't she do it 45min ago? obviously, she could. she just mumbled annoyingly: no, I couldn't. I really think management need to either do something about the quality of the employees they hire, you simply can't work in a customer service position and you lack the basic human interaction skills, or educate their employees about what is an acceptable form of receipt.

I purchased a PAX wardrobe and opted to have it delivered. Two shelves (Komplement KOMPL shelf) were damaged and the screws were missing from the (Komplement KOMPL clths rl).
When I returned to the store to resolve this issue, I went to the exchanges and returns line. The woman assisting me refused to exchange the items. She instructed me to go back into the store and reorder the damaged and missing parts.
This was a severe waste of my time and defeated the purpose of having my items delivered.
I ask that my delivery fee of $100 be reimbursed to me.

I ordered a desk and some small items from Ikea online with delivery to Padua (Italy). From the courier's website the goods were picked up from Piacenza and have arrived in Padua (distance of 230km) but I've now been waiting for ten days for delivery. I've contacted Ikea practically every day but all they can do is say that they have "opened a procedure" and "are urgently reminding the courier".
Any other large company would have sent another shipment (as Amazon.uk have done for me in the past). Other furniture companies like Maisons du Monde can ship an order that arrives within 3 days (and in this case from France to north east Italy)!

Dear Sir / Madam,

I purchased in excess of $1, 000 worth of items from your company, which IKEA reported delivered to my address on 7/8/17. As it stands on 7/11/17, no such delivery has arrived, and - despite repeated conversations with your customer service - there is as yet no fixed date for a successful delivery. The delay is preventing my family from moving into our new apartment and hurting my business.

My IKEA order number is [protected]. Please advise me of the exact time that my items will be delivered within the next 72 hours before I involve my legal team in pursuit of full refund plus damages.

Most grateful,

Danielle Costigan
[protected]

I purchased a few furniture whereby a bissa shoe cabinet and brimnes chest with 3 drawers have been paid for delivery. (Sales order 362-s050863. Ikea malaysia, jalan cochrane)

The furniture was purchased on 23rd june 2017 with delivery to be made only on the 30th june due to eid holidays. I agreed with that date as that was my last day of leave from work.

However no delivery was made on that day and I only received a call on 1st july to inform me that there was miscommunication between ikea and the delivery provider. They apologised and advised thay the delivery will be at no cost and I have no choice but to agree for the delivery to be made on monday, 3rd july at around 6 pm.

I left work early and rushed home. I waited until 7+ and as it is nearing 8 pm. The security at the entrance to my house area is getting concerned and they had to eventually informed me that they would not allow such late delivery. Ergo, I called ikea.

Ikea picked up my phone and after giving them the details, they told me that they will call me back.

To my surprise, when they called back, there was no record made of my delivery and the ikea personnel who called me suggested for delivery to be fixed on 6th july.

I just blew my top and told her that this is the 2nd time I have to make arrangements to be away from office and they expect me to do it again!

I am very upset with this whole situation. If there is a regulatory body I can complain to or class action I need to be in, I will join forces. I never thought I would get such rubbish service level from a company like ikea. Simply sickening.

I Ordered pieces to assemble a desk, the delivery should of included 3 pieces and I only received 2. I called IKEA and was told they forgot to add the third piece the table top and it will take up to 12 days to get to me because they are behind in processing orders.

Customer Service line, not friendly or understanding and when I called them 9am on the dot I still didn't get a rep until 31 minutes later.

This is the first time I ever purchased with IKEA and once I get my last item delivered it will be my last time. I will also make sure to tell family and friends about this experience if they ever decide to purchase from IKEA to let them know what they are getting into.

I bought 11 items on 6/16/17 and scheduled a delivery the next day. No one came and I was informed to reschedule. Rescheduled to 6/23 but got call asked me to contact IKEA because of some "discrepancy". I went to the store and rescheduled the next day but still no show. I called XPO twice. Interestingly, they told me delivery got delayed in the first call and they told me they didnt even have the merchandise in the second call! I went to store again and IKEA staff told me they could reload items from the store and reschedule for the next day. So I waited and waited. Nothing happened. I called both parties and both told me my order is rescheduled to be delivered the next day without even asking my availability? I called customer serv. ending up with order cancellation. The reason I got from him was even more ridiculous, holiday season? I can tell the customer serv. is happy because order cancellation is the easiest solution for him. They do this on purpose.

I paid $100 for kitchen remodel plan to Ikea. The contractor, [protected]@scituatecaseworks.com, showed up and gave some ideas. He was to formalize the plan. Never a response and ignored emails. Went to Ikea, Avon, Ma. Talking to salesperson, who was interrupted 3 times by supervisor to go to lunch. After the third time the salesperson walked away after supervisor continued to harass her. No other help present. Emailed Ikea, said sorry no refund.

I placed a large furniture order on May 23, the order was paid for and I received a confirmation email as well as an email showing my order and an estimated date of delivery of June 5th. By June 6th I had I had not heard anything from Ikea or the delivery service. I proceeded to call the support number provided on the email. I waited an hour to get through to speak to a rep who proceeded to put me on hold another 20 minutes before the call was dropped. I called back, another 45 min on hold until someone picked up and notified me that my order was cancelled in ikea system. She mentioned the order was placed at 11:30 at night and the payment was not recieved until 12 so the transaction was cancelled. I was very upset because I was not notified about this! I asked to speak to a manager and she transferred me where I waited on hold another hour to speak to a manager. I spoke with shakira, who was in no way helpful or sympathetic to the fact that I was never notified by IKEA that my items would not be coming especially because I am due to give birth in two weeks and needed my furniture asap! She proceeded to tell me it was my fault that the transaction was declined. My bank did not decline the order, IKEA did! She said the best she could do was offer a 30 dollar gift card and reorder my items which would take another 14 business days! I declined because of the lack of customer service I have received. This was. 1, 400 order I was waiting on for two weeks! This customer service is unacceptable. I have never dealt with such poor service.

im trying and trying and trying contact Ikea from email or phone but I could not get any feed back... I bought a dresser but nobody tell me where this is and the delivery data was May 24 and today is Jun 1st and nothing any news nothing nothing ... how I cancel this purchase, because if the delivery quality is like this the peace should be same... I will never will buy here again... the customer is like a trash for IKEA.

I was denied the return of 2 ikea items because my brother whom helped transport the items had done previous returns. The manager refuse to return my items based solely on my brother's presence. She called security who told me "to get this ### out of here" meaning the products that I once paid $ for now is considered "###". I'm starting a ban ikea movement in my town.

I had an order which was not delivered. The refund of that item does not match the total of my re-order of the exact same item.

I have spent over 2 hours on the phone in 2 days trying to get this resolved.

The difference is $86.70.

IKEA chose the delivery company which lost my order - not me. IKEA is wrongfully withholding my funds because they have to file an insurance claim!