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Ikea Kitchen Remodel / kitchen remodel / incompetence; poor customer service

1 West Sacramento, CA, United States

I spent over 12 K on kitchen cabinets and counter tops at Ikea, which has turned out to be a mistake and nightmare. The quality of the cabinets are what I expected for the low price, so that is not an issue. My issue is the ongoing incompetence throughout this process, and more importantly is the poor customer service provided by upper management when problems occur. The sales people have always been nice, however the ongoing mistakes are a reflection of poor management and training.

My last conversation with Sac store cust svc rep, Brooke, did not go well. I do not want to deal with her again, however she refused to transfer me to the store manager Heine Roikjer, or to her supervisor, Leslie. She told me that she was the only person I can deal with to resolve my issues. I did not appreciate her approach or her tone in our conversation. I had been able to work through the mistakes up until this point, but after speaking with Brooke, I want to return my entire kitchen, I intend to cancel the $4, 000 counter top, and I don't want to shop at Ikea again. It's sad becuase I had always liked Ikea. I see clearly Ikea is NOT qualified to plan, order, or provide ongoing customer service for a kitchen remodel. The amount of time, energy and money this has cost me, is not worth the savings that I was lured into with 20% off the kitichen special.

I recommend that Ikea shoppers stick with the small items, rather than big ticket items. I have been buying from Ikea for 12 years, since they opened in Burbank CA. I am at a loss and very disappointed. I will share this information as far and wide as possible. Sadly I don't expect to get any response from Ikea to this email.

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