IKEA
reviews and complaints

Regarding ikea, Greece (Kifisos), order No [protected] (September 11th)

We paid for a kitchen 3.000 euros, the delivery was scheduled for September 18th (between 9 am and 5pm). We have travelled 130 Km the morning of the delivery (since we are living in an other town) but the arrival of the kitchen never done. We tried to contact several times ikea (in Kifisos store) and talk with a representative or with the customer service but they were not able to find what had happened and give as a reasonable response. Finally we travelled back home and the next day they told us (after several phone calls) that the delivery was rescheduled for September 20th.

We travelled again to the town of the supposed delivery the morning, waiting all day, but nothing arrived. Again we made dozens phone calls, with no person responsible to give us an explanation.

We are still waiting for the arrival of the kitchen. I think we have done a serious mistake of choosing the ikea for the purchase of the new kitchen. Unfortunately, 11 days without a reasonable response for the delay, spending hours travelling and calling the store, made us realize that the store in Greece is not working in a professional level.

I wait for a resolve of the problem from you.

My kind regards

Christina Tsimachidou-Constantine Constantoyannis

tel +[protected], +[protected]

mail : [protected]@upatras.gr

810/5000
I went to Lisbon on purpose, being from Almada, to prescribe a merchandise purchased in Alfragide, on September 11, 2018 and scheduled delivery to the 19th in the window from 2 to 6 pm. I lost half a day of work, I lost money because I am discounted for each fault. At 20:00 they send a message saying that it will not be possible to make the delivery and to contact the 800 ... I contacted promptly to receive the answer that there is nothing to do and can only schedule for day 24. Poor service, a dismay for me as an IKEA customer, a disappointment with this brand, which I thought was impossible. Worst IKEA employee, Joana Oliveira, was very unprofessional, uneducated and unintelligent to the situation, telling me to go to the store. Officials who take their stand for IKEA are a disgrace.

Hello.
Order number [protected]
Sales person Jasmine C
Extremely disappointed and angry! With the negligence or the salesperson and the whole team who let this happen.
I placed the order and paid for both the delivery and assembly IN STORE and asked that lady three times to make sure its both together and she acted very annoyed and not really friendly. And today when I took the day off work so I can be home for the delivery and assembly, the assembly did not happen! And the company that Ikea hires for that had no idea they were supposed to assemble as well because there was no order from IKEA to do so. And we waited for this delivery/assembly for 10 (!) days!
Now I need somebody to fix this quick and reimburse for the day off that I took and come to assemble asap. This is ridiculous! And unrespectful and make nice people like me become really angry and furious! And nobody on the line is taking responsibility or doing anything!

Hi ikea,
This is HARI from hyderabad and yesterday I stepped into ikea store for the very first time along with my wife and 12 months old daughter and as I was checking the stuff in the kids area I came across a gentleman (IKEA staff - probably the floor manager) yelling at me for making my daughter sit on one of the bunk beds."I don't understand why people don't read the instructions, people have had broken bones and head injuries yet they don't change" said the voice in a very stern and rude manner. While i realised about the instructions only after hearing him, i thought this was no way a customer should be treated. I left the section surprised as i was in no mood of confronting the gentleman. I certainly was not expecting such treatment from ikea and while I believe it would not make much of a difference to ikea but my family of 12 shall definitely not be it's customers, not in the near future at least and all because of an indecent and immature staff...

On July 30th I bought an Ikea bed with a delivery online for 444$. The delivery was schedule for August 10th. As I call the day before verify the exact time I was notified there are significant delays to my area and they will provide the bed in another 2 weeks. Since I needed a bed sooner I decided to cancel. I canceled the order on August 14th with a promise I will get the delivery fees as well due to the delay.
I was promised to get the money up to 10 business days. After 10 days passed with no refund I called again, but couldn't get them on the phone.

I had a Kitchen planner design a kitchen for me, his name was Heath, he added stuff that is discontinued, and therefore totally screwed up the measurements and installation, my kitchen is not what I expected, it was supposed to be flush, it is not, it has been a nightmare, the Installation by Traemand was totally messed up, parts where missing and delivered lateral in all there is no customer service on your side.The telephones are not answered, and the 6 emails to customer service were never answered also, I have disputed the charges with American Express, for somewhat of a refund as this is not acceptable and the Kitchen looks nothing like on the plan

I have bought my bedroom furniture from IKEA on Tuesday and paid more than $3700 in two stores. However, the items were missing hardware pieces and with scratches. I decided to go and get the hardware and they gave me wrong pieces!
I paid for the moving company 500$ and then 50$ to get the missing pieces. Now I am at home dying because all the items they gave to me were wrong and useless for the furniture I have!
The Worst Experience I have Ever Had!

I have a pending delivery that was supposed to be delivered the 1st of September, I tried to contact customer service by email and I never got any response regarding my order, I called customer service by phone and it cost me 50 euros for the call where the customer service team told me that the next day available will be the 8th of September, that is 1 week late when I placed thw order 5 days before moving to my new apartment. I'm moving house tomorrow and I need the things on the order as there is the mattress on that order, I intend to make a formal complaint regardin this as the customer service is terrible and it cost me more than the delivery service to be able to contact someone. My wife is 6 months pregnant and we are not planning to sleep on the floor on the new apartment for a mistake that was made by IKEA Ireland.

I bought a mattres and bed set from ikea. The delivery should be arrived on 25/8. Then I got a phone call from ikea, the guy said they dont have one of the item on store, so I reschedule to 31/8. Now, some unconfirmed issue, t-force did not delivery my package and I need to wait unitl next tuesday which is 9/4 to reschedule my order. I slept on the floor a week. I call t-force and ikea so many time this week.

I bought an IKEA kitchen and hired their delivery and setting services. One of their workers sexually harassed me as I was alone in the house and they drilled through a gas pipe that was left covered by their cabinets with a leak for 3 weeks as IKEA failed to give a fast response and solution, putting my life and the safety of the building in danger, as they were arguing that the company they sub hire to set their furniture doesn't take responsability and didn't have openings in their schedule to remove the cabinets for the pipe to be fixed. Until today IKEA didn't take responsability, didn't refund the money spent fixing the pipe or offered any compensation for the personal damage caused to me and the risk they put me int.

I will write this sad story about my first and last encounter with IKEA with facts only, and leave it to the readers, to form their own opinion:

• On 30.07.2018 I placed an order with IKEA in Bucharest, which among others included a large mirror and a 4-section wardrobe.

• The goods were delivered on 04.08.2018, and when unpacking, it was discovered that the large mirror and one section of the wardrobe was damaged.

• During the following two weeks I emailed IKEA four times and informed about the damages, and each time I received an auto-reply in which IKEA promised to revert, which they never did.

• On 17.08.2018 I spent a very long time in IKEA's telephone-queue, before I got through to an employee who claimed IKEA did not receive any emails from me (the ones I received auto-replies on). He promised to arrange for replacement of the damaged wardrobe on 22.08.2018, and he agreed to reimburse the damaged mirror and not replace it, and I immediately emailed the bank account details.

• On 22.08.2018 the promised replacement did not happen, and the mirror had not been refunded, and again I spent a very long time getting through to IKEA on phone, just again to be promised that now they would refund me and replace the damaged wardrobe.

• Today, 27.08.2018, I again spend a long time getting through to IKEA on phone, to ask why they had had still not reimbursed me and replaced the damaged wardrobe. This time the employee told me to call their logistics contractor myself - which of cause I refused - and he admitted IKEA had received my bank account details on 17.08.2018, but had done nothing with them, but that I could expect reimbursement on 31.08.2018.

Status today - exactly four weeks of having placed the order:

• IKEA owe me the reimbursement for the damaged mirror they picked up today.
• IKEA found the time to pick up the damaged wardrobe section, but they did not deliver the replacement (quite telling for how they prioritize) and I still only have half the wardrobe assembled.

B. Andersen

We ordered tarendo/adde dining table and 4 chairs last August 4. Unfortunately, the delivery has missing tarrendo dining table. we just received 4 chairs. Its been 3 weeks since Ive been calling the customer service to help us out but to no avail. One representative gave us a tracking number to FEdex but as per Fedex they cannit deliver it since the barcode that IKEA proviced in the box is unreadable and needs to be replaced before they can make a delivery.

This is such a disaapointment to your service! been calling for two hours almost everyday but all the representatives are njust not helping in a proper way

order number.[protected].should have been delivered 17th August [protected]. I have used CHAT to try and arrange delivery bit keep getting told to wait for24hrs for a call..5 days later I am still waiting. we have been without beds since 17th August. no one will call to tell me when they will deliver I am at a dead wall ! Please help. bought in IKEA Naples on 22 July and still waiting. this is urgent but still get no response. the phone number they gave me [protected] does not connect and unwind tell me the number is not recognised. I CANNOT speak to anyone !

Date: 20.07.2018
Induction hobs whirlpool (утрулиг артикульный номер (article number): 403.039.34) is not working which I bought from ikea russia. It has been one month that we are waiting for ikea customer service to change it with the new one.in every our call they ask for more and more documents (at the last time they asked us to sign an agreement with whirlpool service that we refuse repairment and we want ikea to change it.) still there is no reply.

Hello,

First of all I like very much that my message teaches management of IKEA and I shall expect and hope to get a response soon.

I made a purchase from IKEA Riyadh / Saudi Arabia from the website. the delivery was scheduled for 11th August 2018 between 2 PM and 9 PM.

Since that time ( 11th August, 2018 ), I have been trying to call the only number available ( [protected] ) more than 100 times but to no avail. even I have tried to use all possible extensions, yet still no answer!

It was my worst decision to buy from IKEA because I thought I was dealing with a store with European standard of service, that was my mistake.

if I know any contact for IKEA Head office in Sweden to call customer service and put my complaint I would have done that!.

Let me see if I would receive a response to this complaint or IKEA will continue to prove my stupid mistake to even think of buying any thing from IKEA!

Regards,

Hatem Al Zein

[protected]

My order was scheduled for delivery on August 5th. I waited for my stuff all day, nobody showed up. When I called XPO Logistics they told me my order was not in location and they would call me back. On Tuesday August 7th, they rescheduled for Wednesday afternoon. I waited all afternoon for my stuff. Nobody showed up. When I called your courier, they told me that my order was not in location and they would call me back once found. They call me on Friday August 10th and rescheduled for Sunday August 12th. I came home early from a weekend away to receive my furnitures. I call XPO just to make sure everything is going well, and they told me that my stuff is not in location and that they will call me back when my stuff is found. This is the third time it happens!
I have been sleeping on the floor for a week, I am desperate. I need to know when and if my furnitures will be delivered or cancel my order and receive my money back immediately so that I can buy furnitures with someone more reliable. IKEA is not answering phone calls or emails

We ordered a duvet and returned it a week later in May 2018. Though they have received the product, they have not issued a return. The several times I've talked to someone on the phone (after a 2 hour wait) they don't do anything or offer any new information.
We ordered a bed and cancelled after 2 months of it not showing up with no delivery date in sight. we were told they have no control over delivery dates?!? What? It's been another month and we haven't received that refund either.
This company is a joke. I've always loved them and when I lived in a city that had them I would use them as a go to but I will NEVER step foot into another store again.

Hello, can please someone help me about the stock's information?. 2 weeks ago I wanted to buy a desk, the top table was in stock but not the legs. The customer service at the store in charlotte, nc told me that is coming during the week. So, I decided to buy the table top without legs because "it was coming wednesday". Since this day I check every day during the morning and night the stock and every day is different. It said is going to be at the store wednesday and wednesday in the morning before 10 am is out stock until friday, friday is out stock until sunday and so on. Can someone at this company do a better job with the product availability on the website? I am really upset about it.

I ordered a desk and extra drawers on july 9th paid over 300.00. Delivery date was supposed to be july 23. Today is july 31 and still no product. Customer service is horrible. Wait on hold 45 min to an hour, finally get someone who says it left the distance. Center 7.23. They told me to call the delivery co, who tells me they never got it. Called ikea back multiple times. Each time with ridiculous wait times. Finally talked to someone who said they may have to start over and reship. I said I just want a refund. He had to transfer me...been on hold an hour. Worst system I have ever dealt with. They basically stole 309.00

On July 4th, I went to Ikea Brooklyn. I ordered an amount of 1115.07 USD (37 packs - nr [protected]). We have agreed a delivery date on July 16th. On July 13th I received a phone call from XPO, the delivery company to say that the delivery was delayed because they didn't have all the ordered items. During the week following July 16th, I didn't receive any news either from Ikea or from Xpo. I phoned Xpo once and Ikea twice. A new date was finally agreed for delivery on July 21st. The day after, I received a phone call saying that it would be on the 22nd. On the 22nd I received only 3 boxes ( 2 603.598.35 and 1 602.800.69. In the afternoon, I phoned Ikea. After 2 hours waiting at the phone, I was told that my situation will be analysed and that I will receive very soon further news. On the 23rd, I received an email saying that my case nr [protected] has been reviewed and that Ikea would like to proceed with a resolution. On the 24th, without any news, I phoned back Ikea again. Another 2 hours waiting time. I was told that my problem cannot be solved as it was not known when the majority of my order would be available for delivery. After almost one hour of dicussion and waiting time, it was agreed that I would be reimbursed of the totality of the order except the 2 603.598.35 and that Ikea would come on the 29th to recuperate the 602.800.69. I received an email a few minutes after the end of our discussion mentioning that Ikea would also recuperate the 2 603.598.35 (order number [protected]). So I will have to phone Ikea again (another waiting time of 2 hours I suppose) to correct this mistake. And I still don't have received the furniture I desperately need. I am really fed up. In Belgium where I am coming from, I have never had any problems with Ikea. Dealing with Ikea Brooklyn is a real nightmare.