IKEA
reviews and complaints

I bought a dining set from Ikea and paid some extra money for home delivery. I was satisfied with almost everything but unfortunately delivery team was careless and they damaged one of my chairs. I contacted Ikea main office the same day and explained what had happened but there was no reaction. The person I spoke to said that they will check on my issue and contact me back later. Of course they never bothered to do that.
I went to our local Ikea store and told them that I wanted to get a replacement or a refund, but they said that they were not able to do anything. Store staff said that I had to contact their head office. As I already said - head office did not care. I am very disappointed with Ikea!

I bought a dinner table from a local Ikea store and paid for delivery service. When I paid for my table at the store everything was fine with the table. I checked it several times and did not find any damages. One the delivery day when I checked it again there were several scratches on the surface of the table. I refused to accept it and told the delivery guy that he can take it back to the store. Next day I went to Ikea and demanded a full refund, but they refused and said that there was no reason for them to do that. They tried to make everything look like it was my fault and that I was the bad guy. I consider myself a victim of this scam! I'm 100% sure that those were two different tables and that they tried to sell me defective one. I will not give up until I get a full refund!

I was looking for an office chair and went to Ikea to find one. I found a perfect one and decided to buy it, and I also want to mention that comparing with other sellers Ikea had more reasonable prices. So I purchased my chair but I did not notice that it was defective. I know that was my fault that I did not check it more carefully but that was also their mistake. That showed that they did not check their products at all. Anyway I came back to the store and asked for a replacement but they refused and said that I need to prove that chair was already damaged when I bought it. I had nothing to say. Person I spoke to was not nice to me and he clearly showed his disrespect towards me. I also spoke with the store manager which said that exchange was not possible. I'm very disappointed with Ikea!

I took an entire income tax check and drove over 3 hours one way to buy a cabinet at ikea near ft. Worth, texas. When we began putting it together a major part was missing. I called customer service and they informed me I had to drive all the way back with my receipt. I work 2 jobs so this took a little while to get back. I picked up the part, finding out from the manager I was misinformed... Tbey could have sent my part! I was in the process of redoing my kitchen... And had to put it on hold for a bit. I had to get someone to put it togethet... Only to find the continuance of more problems. It is not the cabinet I purchased! It is a lot smaller, the two bottom drawers look like they belong in a file cabinet, it didnt have the legs, and I have 2 extra parts... Which I think were the front of the drawers tht were in the one I picked out. I had to spend another 20.00 for legs. To ice the cake I spent a lot on lights and the device they all plug into... They are 36 in. Long. My cabinet is around 221/2 inches wide... Cannot use them! That was a major attribute for selecting the cabinet I did. This cabinet is by no means a $600+ that I paid for my dream cabinet! Im disappointed and want the cabinet I purchased.

It seems IKEA UK has decided to use ParcelForce for (small?) online deliveries. I ordered some bedding online, received an estimated date for delivery, followed by a confirmation from ParcelForce that they would deliver on a given date. I stayed in all day. No delivery.

After 18:00 I complained to customer services by online chat. All they could say was that I had to call ParcelForce the next day to sort it out. I refused; I said my contract is with IKEA not ParcelForce. The online chat person flat refused to help or to pass me to a supervisor.

Via an internet site I found the email address of Gillian.[protected]@ikea.com at head office. I complained there and got a reply from Elizabeth.[protected]@IKEA.com “UK & IE Customer Care Specialist”, Phone: [protected]. She was very sympathetic and said she would look into it.

In the meantime, ParcelForce had texted me the day after the supposed delivery day, giving me 30 minutes notice of delivery. I was in a meeting elsewhere and did not even see the message until too late.

According to Elizabeth.[protected]@IKEA.com, ParcelForce made “several other attempts” to deliver, though they never contacted me in advance of any other alleged attempt, neither did they leave me a card. I don’t believe they came at all.

In the end, IKEA cancelled my order and refunded the money. They gave me £70 in vouchers, but I don’t have a car, so with no means of delivery I don’t see how I can use them. I will have to find somewhere else to buy my bedding for a continental size (IKEA) bed.

Any suggestions?

About a month ago I've ordered two chairs from Ikea and they were delivered to the local Ikea store in my town. One of the chairs was damaged, but I did not notice that at first.
I made some pictures and went back to the store. They said that it was not their responsibility and told that I need to contact their online store. When I contacted Ikea online store they said that I needed to discuss the issue with the local store manager. I went back to the store again and told them what their online rep said. Their manager said that only online store can resolve my issue. I was never so angry in my life! No one wanted to help me, and every time I asked for help they said I need to contact someone else! What a joke!

We purchased over $3000 in closet furnishing from the west Chester, Ohio IKEA store. We brought a box trailer to load it all as it was a large order. When pulling up to the loading zone we were told by IKEA personnel to park at the end of the loading zone near contractor pickup just don't block the crosswalk. We did not block the crosswalk as asked. We went back into the store to have our pallets of boxes wheeled out and upon exiting began getting yelled at by Stewart that the truck was blocking traffic and it needed to be moved "right damn now".
It began pouring the rain and we indicated we were told we should park here and we will be loaded in a few minutes. Stewart and some other employees from he picking department all continued to yell and make smart remarks towards us. We indicated we would move when the rain let up. Stewart called the local police.
When the rain let up we moved as we said we would (approximate time of rain shower 3 minutes). We closed and moved the truck and trailer. The door to our trailer touched the crosswalk line and Stewart started up again. Police came and shrugged off the non issue. Told us to have a goodnight. Stewart then remarked to all his employees not to help us load and to make sure we didn't steal a pallet jack. So we loaded all the boxes with help only with 2 before Stewart told them not to help.
He was a bald headed man that made many dirty underhanded remarks and said he was the only Stewart that worked there. The employee that made sure we didn't steal the pallet Jack was named, Stewart.
We use and recommended IKEA west Chester Ohio for our clientele. If this wasn't for a client we would have retuned every bit of it.
Stewart was offensive and insulting and very rude.He said he was a manager and his employees apologized for his rude behavior. I believe IKEA could do better.

We are currently furnishing our house in Italy and have probably spent nearly 2000 euros in Ike. The wardrobe that we wanted was discontinued in Ike, Geneva so on a trip to the UK shortly after we bought the wardrobe we wanted as it was still available in England. However, on arriving home we discovered that one of the glass doors had a horizontal crack across the top of it. We didn't perceive this as a problem as we knew that we would be returning to Geneva and decided we would just ask to exchange the door for another. We weren't after a refund just another door but were told that this was not possible as we had bought the door in the UK.

We are very disappointed with the way this has been handled as we have always valued Ike's great customer service and is one of the reasons we return again and again. I have shopped in other stores in UK and Europe and have had no trouble exchanging brands overseas.

The door was only 39 euros and for the sake of keeping the good name of Ike going I believe it was a mistake to refuse an exchange. I have been unable to attach a photo of the damaged door as we have left it in Ike, Geneva and had to buy another. If you need photos of receipts etc I can send them over no problem.

Ideally I would like a credit note for Ike as I fully understand a refund in a different currency could potentially cause a problem.

para mim

I Ordered a table which arrives with two wrong legs. After calling and complaining, they said they would expedite the legs in 5-7 business days (which I thought was absurd since it was their fault for sending the wrong legs so the least they could do was get it delivered faster). Ok, on the 8th business day, nothing! And not a word also, no email or call giving us any type is status on the delivery. I called again and guess what? They said the same thing! Would take another 5-7 business days...that is...if the parts were in stock. They couldn't even check to see if they were actually in stock, because as the customer service manager mentioned very politely (not) - they don't have access to stock information! So now what? Wait for MAYBE 5-7 more business days and hope it arrives? This is so ridiculous, how can a company this big not be able to resolve such a basic issue and not be able to have a decent customer service department? I'm so extremely upset!

We went to IKEA Sunrise FL location on 11/28/15 at7:00pm.The worst shopping experience & store ever. We bought a lot of stuffs there. But it was so hard to find employee to ask. The manager on duty told me if we spent more 100.00 we could have free meal that night. He told me us we could either eat first pay later, then get the credit back or pay first eat later, then go to customer service get the reimbursement . When I paid for the stuffs in the cashier, I told the cashier I wanted the free meal . But the cashier made the mistake . He put 20.00 off to my charge. He did not know how to change, and told me it was OK to have both free meal and 20OFF. When I went to customer service to confirm, they said no. I asked the manger on duty to take off 20.00off, in the beginning the manager promised me to do it for me only with the receipt and let me to wait for him for 15mins. Finally he came, he could not do it, then he told me the different story. He needed me to return everything first and pick up the stuffs I want to buy again.But the stuffs I bought I already put them in my car and they were so heavy since the manger promised me to just take off 20 from the receipt . I told the manager the it was your cashier's mistake first and you made me to wait for 15mins then did not do anything for me. His answer was I could not do anything for you because it was so busy tonight. The management of IKEA in Sunrise is so bad. The employees there are unprofessional . The man manager was not helpful and no good customer service at all. Best Regards,

I know, I know... I, like many of you, read negative reviews and think "well, that person must have had incredibly unreasonable expectations." in this case - I am not one of those. I ordered furniture and paid for delivery. Ikea's delivery policy is 24 hours notice. Notice did come - at 4:00pm monday for a 9:00am - 12pm delivery on tuesday. My work, unfortunately, does not come with the luxury of not showing up the very next morning because ikea called. After I received the failed delivery email on tuesday morning, I called to reschedule. After 40 minutes on hold, I had to abandon the call to get back to work. Wednesday I called — again, I had to abandon after 46 minutes. On thursday, I had to abandon after 32 minutes. Finally, friday evening, I called again, resolved, I finally got a representative after 56 minutes on hold. I understand that it is not this woman's fault — but when I requested a refund of the $129 delivery fee (Since I was going to pick up my items myself from the distribution center), I was told that "the delivery company followed protocol and that she could not refund that fee". I asked for a supervisor. After another 19 minutes on hold, I spoke with a gentleman who quickly informed me that "costs were incurred" and that the delivery fee would not be refunded under any circumstances. Costs involved? Really? How about the 198 minutes (Including the 5 minute call with this fellow) I spent on hold with ikea to reschedule a delivery that they gave me 17 hours notice for? I can honestly say that in my entire consumer history — excepted only by the cross-country moving company I hired a few years ago, this was the most appalling customer service experience I have ever had. I will never spend another cent, second or thought on ikea. All of you out there — buy from ikea if you will... But if you value your time — I highly recommend you consider paying a little more for quality furniture elsewhere, because customer service/care from this organization does not exist.

Terrible service trying to claim a 25 years guarantee mattress after 2 spring pop up the person (lady) who attend me call the manager because she see a stain in the mattress she say look like blood well the manager arrived with a poor attitude and tell me that I incurred in "inappropriate use of the mattress" and the guarantee pop up like the spring why the big companies never accept do the correct why we don't have laws to protect the persons who work hard and try to get something "good" but always loose.

On May 27th, 2015, I got on the Ikea Bus Shuttle (leaving at 6:50 pm, number 411) going to 9th street and 4th avenue in Brooklyn. The Ikea is located in Red Hook, Brooklyn. The bus driver "blew up" on me after I didn't hear him the first time. I asked what time the bus leaves, he responded once and I did not hear him so I asked again. He said "How many times can I repeat myself?" He persisted and continued to be rude and then shut the door in my face, catching my fingers in the door. I knocked, asking him to open the door. He yelled that he can open it whenever he wants. When he finally opened the door for other commuters, I told him that I will be filing a report. His exact words were "You can file any report you want, I can act however I want to whomever I want because I worked for the city for 40 years and I am retiring soon".
I understand it is not a crime to be rude but I feel like the general attitude of the Ikea Bus Shuttle employees in general is rude and unprofessional. This is the first time I file a complaint because this driver in particular crossed the line entirely.

KEA : I went to Ikea store and purchased few things.I can tell you there is no single second shopping experience I got it from there.
Once you note the item article no ( table or chair or anything except big stuffs) then you need to go to each row and take the appropriate item and put it in the trolley. You need to be a worker and a shopper at the same time.Now nightmare comes when you really buy say a mattress. Then they will give an order sheet which you need to submit to the delivery section. Finally it will be billed after standing in a long queue .Remember if you are arranged items in trolley with the bar code hidden, then you are gone. You need to take every item in trolley and rearrange..Now comes the greatest frustration.There will be a long queue like a caltrain in the delivery section where we will learn tremendous patience ( no need to take any personality course, I promise you ) . Around 7.30 PM I went to the queue and to move each person forward, it takes 15 to 20 mts. Worse than 101 N over bridge traffic. Finally around 8.45 PM I am able to make my presence at their desk.Around this waiting period what I am seeing was the entertainment moments from the customer service (hate to say service) where they are playing around the corner, like a slow motion scene from a movie..Ohh sorry to say you are too slow or you dont have enough enthusiastic resources to make the delivery service better.Yes If am you r CEO, I will make that things happen within moments . One time I thought of canceling the entire order. But at that time I was almost 5 hours late ! Now the lady at the desk started doing conversation with me. She scanned every other items and then for the mattresses she told me to go to another queue (furniture delivery) I was really shocked ! First time I had this kind of experience.
Never ever I go to this store again..Then I waited in furniture delivery almost 1 hour and I had a chat with representative..He told me to wait another 15 mts and finally he noted down my order no in a book and asked me to go to delivery service. Wooooo...Then comes the "No Availabiliy Date" answer from the lady. "I can deliver only after 3 days, the other slots are full " . Look here I am not the reason of being other slots full. You need to make arrangements to make every slot available for every customer . I am an Indian .Remembering these words from our father of my nation " A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
While writing about this complaint, my fingers are fast moving typing the keywords because of frustration and disappointment.Guys you need to make your delivery service logically improved.The current system is outdated. Apart from focusing on revamping the warehouse, let us do this

I purchased 10 items at the Brooklyn location on 3/7/2015 to be delivered to my place of residence in Brooklyn the following day. I paid $99 for the delivery on top of over $1000 for the items. I was told it would be between 5pm and 9pm. 3/8/2015 arrives and I waited at my house between those times until 8pm. That's when I proceeded to call the contact center because I did not hear anything about my delivery as of yet. I called the contact center and they informed me that my delivery was not going to happen because a particular item was not selected on time for the delivery. My main question is why I was not notified of this before the delivery time? The customer should always be in the know of what going on with items he/or paid for. The fact that I had to call to find this information out is unbelievable and has left me with horrible service from Ikea. This is my first time moving away from home and the first place I thought of when it came to furnishing my new home was Ikea. I'm definitely rethinking this decision because the moving out experience is overwhelming as it is. This experience with Ikea Brooklyn has made it the worst experience/ service of my life. Completely inefficient. I was told that my delivery fee will be refunded however I also requested that my delivery be at the earliest time possible on 3/9/2015 between the delivery interval I was given (7pm-11pm). Now I have been inconvenienced enough as it is and I believe I am at least due that accommodation. I have been very patient and calm throughout this ordeal and would like to see this resolved as soon as possible.

Don't buy at ikea! The cheap turns to be the most expensive talking about ikea. The worst service i've ever seen. I bought ikea for many years in europe with a decent customer service, but since I moved to the usa my experience at ikea usa it's the worst ever. I bought a lot of furniture by phone because definitely it was impossible to do it online, it was over 3 months ago, and it cost my over $7, 000.00. Today I haven't receive anything, despite the delivery day was two weeks ago. I spent over 4 hours in the phone in three calls for nothing. The service you provide is like the worst trash! Every time I call, you come with a different great idea! "now, two items are not in stock…" or "you have a new order number! Why? Who knows!" amazing, unvelibeable, illegal! You charged me over 7 thousand dollars for a service I didn't received! All over the world this is to steal! I will keep on writing complaints in all walls, blogs, facebook, twitter while a wait on the phone! If you want to save money and time, forget about ikea!
Guadalupe moreno toscano.

I am very disappointed with ikea service. I had purchased a hosteland queen bed from roundrock ikea store at austin on 20/7/2014 and asked them for delivery and assembly on 7/26/2014. I did not receive any call from them on the due date inspite of getting confirmation from the customer care about my shipment being ready. I spent the whole day waiting for product to be delivered but no one came. They did not even inform that they will not be delivering it on time.

I called them the next day again to know about my order and I was shocked to know that against my order somebody had signed and said that it was delivered even though the package did not arrive to me. After contacting jwlogistics, they said that they were not able to deliver it on time for some unknown reason. This is very irresponsible behavior and this kind of service prevents me from making any purchases in future.

I am a working woman and I am busy during the weekday which is the reason why I had asked for delivery and assembly on a weekend. Even after paying the entire amount in advance for pickup, delivery and assembly, I have faced so many problems. Even now I am not sure when it is going to be assembled. They have not given me any confirmation yet. I hope that they work on their delivery and assembly process and try to prevent such inconveniences caused to customers.

On the 17th of may 2014 we order through ikea france website (http://www.ikea.com/fr/fr/) some pieces of furniture and other objects. nr of order: [protected]. a delivery date was given to us as of the 22/may/2014. on that day, i was not going to be at home due to a business trip. i called and wrote to ikea to change the delivery date and a new date (2/jun/2014) was agreed. on that day, i received a phone call from ikea telling me a delivery could not take place and a new date was given to us: the 13th of june. on that day, i requested permission for my company to work from home, waited all day, but nothing was delivered, although i contacted ikea several times through the day and they reassured delivery would occur. at the end of the day; i called ikea again, and they told me problems with the delivery van and that they could not bring the furniture to my house. a new date was given to us (27/jun/2014). on that day whole process was repeated; again i requested permission for my company to work from home, waited all day and nothing was delivered, even if, on the phone, i was reassured several times that delivery would occur. at the end of the day a final phone-call to ikea produced the same type of response: "there are problems with the delivery today and we were not able to get to you house"; for the third time a new delivery date was agreed, namely the 4/jul/2014. on july 4, i requested permission at work to stay at home (hr authorized it for the last time) and again no delivery occurred. i have electronic copies of all delivery agreements. i also tried to contact the delivery company (www.vir.fr), but it was impossible to talk to them, although i did a large numbers of attempts.
In summary: more than 6 weeks after buying at the ikea website some pieces of furniture and small household objects and after having stayed at home 3 different days, as agreed with ikea, waiting for the delivery, i still have no furniture and don't know how to proceed. i can't request a 4th day off the office at my work and can't cancel the shopping, as it has been already charged. no real help or solution has been provided by ikea france and i feel completely double-crossed by the company. any help with this matter will be appreciated and if there is a way to foreword this complain to ikea france, i would be delighted, as there is no place at ikea’s website to place this type of information.
[protected]@gmail.com