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1.6 395 Reviews

IKEA Complaints Summary

60 Resolved
319 Unresolved
Our verdict: With IKEA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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IKEA reviews & complaints 395

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1:26 am EST

IKEA ikea uk cannot deliver online orders

It seems IKEA UK has decided to use ParcelForce for (small?) online deliveries. I ordered some bedding online, received an estimated date for delivery, followed by a confirmation from ParcelForce that they would deliver on a given date. I stayed in all day. No delivery.

After 18:00 I complained to customer services by online chat. All they could say was that I had to call ParcelForce the next day to sort it out. I refused; I said my contract is with IKEA not ParcelForce. The online chat person flat refused to help or to pass me to a supervisor.

Via an internet site I found the email address of Gillian.[protected]@ikea.com at head office. I complained there and got a reply from Elizabeth.[protected]@IKEA.com “UK & IE Customer Care Specialist”, Phone: [protected]. She was very sympathetic and said she would look into it.

In the meantime, ParcelForce had texted me the day after the supposed delivery day, giving me 30 minutes notice of delivery. I was in a meeting elsewhere and did not even see the message until too late.

According to Elizabeth.[protected]@IKEA.com, ParcelForce made “several other attempts” to deliver, though they never contacted me in advance of any other alleged attempt, neither did they leave me a card. I don’t believe they came at all.

In the end, IKEA cancelled my order and refunded the money. They gave me £70 in vouchers, but I don’t have a car, so with no means of delivery I don’t see how I can use them. I will have to find somewhere else to buy my bedding for a continental size (IKEA) bed.

Any suggestions?

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6:44 am EDT

IKEA low quality

About a month ago I've ordered two chairs from Ikea and they were delivered to the local Ikea store in my town. One of the chairs was damaged, but I did not notice that at first.
I made some pictures and went back to the store. They said that it was not their responsibility and told that I need to contact their online store. When I contacted Ikea online store they said that I needed to discuss the issue with the local store manager. I went back to the store again and told them what their online rep said. Their manager said that only online store can resolve my issue. I was never so angry in my life! No one wanted to help me, and every time I asked for help they said I need to contact someone else! What a joke!

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7:15 pm EDT

IKEA customer service

We purchased over $3000 in closet furnishing from the west Chester, Ohio IKEA store. We brought a box trailer to load it all as it was a large order. When pulling up to the loading zone we were told by IKEA personnel to park at the end of the loading zone near contractor pickup just don't block the crosswalk. We did not block the crosswalk as asked. We went back into the store to have our pallets of boxes wheeled out and upon exiting began getting yelled at by Stewart that the truck was blocking traffic and it needed to be moved "right damn now".
It began pouring the rain and we indicated we were told we should park here and we will be loaded in a few minutes. Stewart and some other employees from he picking department all continued to yell and make smart remarks towards us. We indicated we would move when the rain let up. Stewart called the local police.
When the rain let up we moved as we said we would (approximate time of rain shower 3 minutes). We closed and moved the truck and trailer. The door to our trailer touched the crosswalk line and Stewart started up again. Police came and shrugged off the non issue. Told us to have a goodnight. Stewart then remarked to all his employees not to help us load and to make sure we didn't steal a pallet jack. So we loaded all the boxes with help only with 2 before Stewart told them not to help.
He was a bald headed man that made many dirty underhanded remarks and said he was the only Stewart that worked there. The employee that made sure we didn't steal the pallet Jack was named, Stewart.
We use and recommended IKEA west Chester Ohio for our clientele. If this wasn't for a client we would have retuned every bit of it.
Stewart was offensive and insulting and very rude.He said he was a manager and his employees apologized for his rude behavior. I believe IKEA could do better.

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6:45 am EDT

IKEA Return/Exchange

We are currently furnishing our house in Italy and have probably spent nearly 2000 euros in Ike. The wardrobe that we wanted was discontinued in Ike, Geneva so on a trip to the UK shortly after we bought the wardrobe we wanted as it was still available in England. However, on arriving home we discovered that one of the glass doors had a horizontal crack across the top of it. We didn't perceive this as a problem as we knew that we would be returning to Geneva and decided we would just ask to exchange the door for another. We weren't after a refund just another door but were told that this was not possible as we had bought the door in the UK.

We are very disappointed with the way this has been handled as we have always valued Ike's great customer service and is one of the reasons we return again and again. I have shopped in other stores in UK and Europe and have had no trouble exchanging brands overseas.

The door was only 39 euros and for the sake of keeping the good name of Ike going I believe it was a mistake to refuse an exchange. I have been unable to attach a photo of the damaged door as we have left it in Ike, Geneva and had to buy another. If you need photos of receipts etc I can send them over no problem.

Ideally I would like a credit note for Ike as I fully understand a refund in a different currency could potentially cause a problem.

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1:43 pm EDT

IKEA ingatorp extendable table

para mim

I Ordered a table which arrives with two wrong legs. After calling and complaining, they said they would expedite the legs in 5-7 business days (which I thought was absurd since it was their fault for sending the wrong legs so the least they could do was get it delivered faster). Ok, on the 8th business day, nothing! And not a word also, no email or call giving us any type is status on the delivery. I called again and guess what? They said the same thing! Would take another 5-7 business days...that is...if the parts were in stock. They couldn't even check to see if they were actually in stock, because as the customer service manager mentioned very politely (not) - they don't have access to stock information! So now what? Wait for MAYBE 5-7 more business days and hope it arrives? This is so ridiculous, how can a company this big not be able to resolve such a basic issue and not be able to have a decent customer service department? I'm so extremely upset!

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5:02 pm EST
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IKEA shipping and customer service

We bought a new bed frame for our son. When we went to get it delivered, and possibly assembled, the man behind the counter gave me a quote based on my total bill, not the item itself, which is incorrect based on their own rules. The assembly charge was too rich for my blood at $159, so I declined. When I got home and glanced at my receipt, I realized that I had been misinformed by the IKEA rep and that the charge should have been $89. That may not sound like a big difference, but it's the difference between reasonable and gouging in my opinion. I tried to get the change made via phone, but got caught on IKEA's typical customer service hamster wheel and after about an hour on the phone was told the change could only be made in-store. Since we had just gotten home from IKEA, live about 20 miles away from IKEA, and I had just seriously injured my hand trying to move one of IKEA's giant boxes, I balked at having to make all the effort for something that was NOT MY FAULT BUT ENTIRELY IKEA'S. Eventually got the frame assembled for $75 by a nice guy not affiliated with IKEA -- a fair price that demonstrates how overpriced IKEA's services are. Their customer service, too, is sorely lacking. Face it, they don't need we consumers satisfied, as they pretty much have a stranglehold on their little market niche. Nevertheless, I'll never shop there again unless I happen to be in the market for fairly cheap furniture that requires a Swedish Ph.D. to assemble and lasts about two years.

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4:04 am EST

IKEA very bad managent, no customer service, cashier did not train so well

We went to IKEA Sunrise FL location on 11/28/15 at7:00pm.The worst shopping experience & store ever. We bought a lot of stuffs there. But it was so hard to find employee to ask. The manager on duty told me if we spent more 100.00 we could have free meal that night. He told me us we could either eat first pay later, then get the credit back or pay first eat later, then go to customer service get the reimbursement . When I paid for the stuffs in the cashier, I told the cashier I wanted the free meal . But the cashier made the mistake . He put 20.00 off to my charge. He did not know how to change, and told me it was OK to have both free meal and 20OFF. When I went to customer service to confirm, they said no. I asked the manger on duty to take off 20.00off, in the beginning the manager promised me to do it for me only with the receipt and let me to wait for him for 15mins. Finally he came, he could not do it, then he told me the different story. He needed me to return everything first and pick up the stuffs I want to buy again.But the stuffs I bought I already put them in my car and they were so heavy since the manger promised me to just take off 20 from the receipt . I told the manager the it was your cashier's mistake first and you made me to wait for 15mins then did not do anything for me. His answer was I could not do anything for you because it was so busy tonight. The management of IKEA in Sunrise is so bad. The employees there are unprofessional . The man manager was not helpful and no good customer service at all. Best Regards,

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8:50 pm EDT

IKEA delivery and customer service

I know, I know... I, like many of you, read negative reviews and think "well, that person must have had incredibly unreasonable expectations." in this case - I am not one of those. I ordered furniture and paid for delivery. Ikea's delivery policy is 24 hours notice. Notice did come - at 4:00pm monday for a 9:00am - 12pm delivery on tuesday. My work, unfortunately, does not come with the luxury of not showing up the very next morning because ikea called. After I received the failed delivery email on tuesday morning, I called to reschedule. After 40 minutes on hold, I had to abandon the call to get back to work. Wednesday I called — again, I had to abandon after 46 minutes. On thursday, I had to abandon after 32 minutes. Finally, friday evening, I called again, resolved, I finally got a representative after 56 minutes on hold. I understand that it is not this woman's fault — but when I requested a refund of the $129 delivery fee (Since I was going to pick up my items myself from the distribution center), I was told that "the delivery company followed protocol and that she could not refund that fee". I asked for a supervisor. After another 19 minutes on hold, I spoke with a gentleman who quickly informed me that "costs were incurred" and that the delivery fee would not be refunded under any circumstances. Costs involved? Really? How about the 198 minutes (Including the 5 minute call with this fellow) I spent on hold with ikea to reschedule a delivery that they gave me 17 hours notice for? I can honestly say that in my entire consumer history — excepted only by the cross-country moving company I hired a few years ago, this was the most appalling customer service experience I have ever had. I will never spend another cent, second or thought on ikea. All of you out there — buy from ikea if you will... But if you value your time — I highly recommend you consider paying a little more for quality furniture elsewhere, because customer service/care from this organization does not exist.

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Nagwa Kasabgy
, EG
Mar 17, 2016 11:09 pm EDT
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This is about the IKEA store in Cairo, Egypt. The experience is frustrating --shocking.

The quality of the service is below zero. They are not answering the phone and not responding to complaints. The quality of installation of kitchen and furniture is unacceptable. The way they respond to a complaint after several trials to reach them is also unacceptable.

Kindly do something about the situation in the store in Egypt. The reputation is spreading that the IKEA store in Egypt with its unqualified, untrained, and disagreeable staff should close down before it affects IKEA worldwide.

No one responds to complaints and the customer is left dissatisfied and angry.

Is this what IKEA is about?

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2:39 pm EDT
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IKEA bad service

Terrible service trying to claim a 25 years guarantee mattress after 2 spring pop up the person (lady) who attend me call the manager because she see a stain in the mattress she say look like blood well the manager arrived with a poor attitude and tell me that I incurred in "inappropriate use of the mattress" and the guarantee pop up like the spring why the big companies never accept do the correct why we don't have laws to protect the persons who work hard and try to get something "good" but always loose.

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8:02 pm EDT

IKEA Rude/Hostile Driver

On May 27th, 2015, I got on the Ikea Bus Shuttle (leaving at 6:50 pm, number 411) going to 9th street and 4th avenue in Brooklyn. The Ikea is located in Red Hook, Brooklyn. The bus driver "blew up" on me after I didn't hear him the first time. I asked what time the bus leaves, he responded once and I did not hear him so I asked again. He said "How many times can I repeat myself?" He persisted and continued to be rude and then shut the door in my face, catching my fingers in the door. I knocked, asking him to open the door. He yelled that he can open it whenever he wants. When he finally opened the door for other commuters, I told him that I will be filing a report. His exact words were "You can file any report you want, I can act however I want to whomever I want because I worked for the city for 40 years and I am retiring soon".
I understand it is not a crime to be rude but I feel like the general attitude of the Ikea Bus Shuttle employees in general is rude and unprofessional. This is the first time I file a complaint because this driver in particular crossed the line entirely.

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1:55 pm EDT

IKEA Delivery Service at Store

KEA : I went to Ikea store and purchased few things.I can tell you there is no single second shopping experience I got it from there.
Once you note the item article no ( table or chair or anything except big stuffs) then you need to go to each row and take the appropriate item and put it in the trolley. You need to be a worker and a shopper at the same time.Now nightmare comes when you really buy say a mattress. Then they will give an order sheet which you need to submit to the delivery section. Finally it will be billed after standing in a long queue .Remember if you are arranged items in trolley with the bar code hidden, then you are gone. You need to take every item in trolley and rearrange..Now comes the greatest frustration.There will be a long queue like a caltrain in the delivery section where we will learn tremendous patience ( no need to take any personality course, I promise you ) . Around 7.30 PM I went to the queue and to move each person forward, it takes 15 to 20 mts. Worse than 101 N over bridge traffic. Finally around 8.45 PM I am able to make my presence at their desk.Around this waiting period what I am seeing was the entertainment moments from the customer service (hate to say service) where they are playing around the corner, like a slow motion scene from a movie..Ohh sorry to say you are too slow or you dont have enough enthusiastic resources to make the delivery service better.Yes If am you r CEO, I will make that things happen within moments . One time I thought of canceling the entire order. But at that time I was almost 5 hours late ! Now the lady at the desk started doing conversation with me. She scanned every other items and then for the mattresses she told me to go to another queue (furniture delivery) I was really shocked ! First time I had this kind of experience.
Never ever I go to this store again..Then I waited in furniture delivery almost 1 hour and I had a chat with representative..He told me to wait another 15 mts and finally he noted down my order no in a book and asked me to go to delivery service. Wooooo...Then comes the "No Availabiliy Date" answer from the lady. "I can deliver only after 3 days, the other slots are full " . Look here I am not the reason of being other slots full. You need to make arrangements to make every slot available for every customer . I am an Indian .Remembering these words from our father of my nation " A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so."
While writing about this complaint, my fingers are fast moving typing the keywords because of frustration and disappointment.Guys you need to make your delivery service logically improved.The current system is outdated. Apart from focusing on revamping the warehouse, let us do this

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12:30 pm EDT

IKEA delivery issues

I purchased 10 items at the Brooklyn location on 3/7/2015 to be delivered to my place of residence in Brooklyn the following day. I paid $99 for the delivery on top of over $1000 for the items. I was told it would be between 5pm and 9pm. 3/8/2015 arrives and I waited at my house between those times until 8pm. That's when I proceeded to call the contact center because I did not hear anything about my delivery as of yet. I called the contact center and they informed me that my delivery was not going to happen because a particular item was not selected on time for the delivery. My main question is why I was not notified of this before the delivery time? The customer should always be in the know of what going on with items he/or paid for. The fact that I had to call to find this information out is unbelievable and has left me with horrible service from Ikea. This is my first time moving away from home and the first place I thought of when it came to furnishing my new home was Ikea. I'm definitely rethinking this decision because the moving out experience is overwhelming as it is. This experience with Ikea Brooklyn has made it the worst experience/ service of my life. Completely inefficient. I was told that my delivery fee will be refunded however I also requested that my delivery be at the earliest time possible on 3/9/2015 between the delivery interval I was given (7pm-11pm). Now I have been inconvenienced enough as it is and I believe I am at least due that accommodation. I have been very patient and calm throughout this ordeal and would like to see this resolved as soon as possible.

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11:31 am EDT
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IKEA the cheap turns to be the more expensive talking about ikea

Don't buy at ikea! The cheap turns to be the most expensive talking about ikea. The worst service i've ever seen. I bought ikea for many years in europe with a decent customer service, but since I moved to the usa my experience at ikea usa it's the worst ever. I bought a lot of furniture by phone because definitely it was impossible to do it online, it was over 3 months ago, and it cost my over $7, 000.00. Today I haven't receive anything, despite the delivery day was two weeks ago. I spent over 4 hours in the phone in three calls for nothing. The service you provide is like the worst trash! Every time I call, you come with a different great idea! "now, two items are not in stock…" or "you have a new order number! Why? Who knows!" amazing, unvelibeable, illegal! You charged me over 7 thousand dollars for a service I didn't received! All over the world this is to steal! I will keep on writing complaints in all walls, blogs, facebook, twitter while a wait on the phone! If you want to save money and time, forget about ikea!
Guadalupe moreno toscano.

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5:33 pm EDT
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IKEA Penalize customers by its pending procedure/ No customer care

IKEA CANADA, CALGARY ALBERTA
Penalize customers by its pending procedure/ No customer care

Don’t know whether the headquarter of Ikea Canada notices it or not; Ikea at
Calgary definitely is home to many de-motivated employees. It’s an
exceptionally bad example of inept management and tardy front-line to those who
are interested in studying Commerce/ Management.

We bought a dining table set and some chairs (with tags of “see for
details”) at Calgary Ikea in-store. We paid all the items already but were told
to pick up those chairs at the delivery counter. Once the chairs were in-stock,
we didn’t know what was the purpose of waiting there for an hour? After an hour
of waiting, we asked the staff for why some people could get their things ahead
of us and those were waiting first? Of course, it wasn’t surprise that the
staff were foaming and babbling, making up some kind of alibis.
That’s just illogical and isn’t worth to mention here.

The department supervisor wasn’t around. So, other customers weren't sure what the hold-up was. We got the call numbers but never knew the time it took to wait there. The order still hasn’t completely processed.
We should consider to cancel it for good. It’s just a headache.
Maybe Ikea intentionally processes certain items/ orders in this way?!

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3:05 pm EDT
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IKEA problem with delivery and assembly service

I am very disappointed with ikea service. I had purchased a hosteland queen bed from roundrock ikea store at austin on 20/7/2014 and asked them for delivery and assembly on 7/26/2014. I did not receive any call from them on the due date inspite of getting confirmation from the customer care about my shipment being ready. I spent the whole day waiting for product to be delivered but no one came. They did not even inform that they will not be delivering it on time.

I called them the next day again to know about my order and I was shocked to know that against my order somebody had signed and said that it was delivered even though the package did not arrive to me. After contacting jwlogistics, they said that they were not able to deliver it on time for some unknown reason. This is very irresponsible behavior and this kind of service prevents me from making any purchases in future.

I am a working woman and I am busy during the weekday which is the reason why I had asked for delivery and assembly on a weekend. Even after paying the entire amount in advance for pickup, delivery and assembly, I have faced so many problems. Even now I am not sure when it is going to be assembled. They have not given me any confirmation yet. I hope that they work on their delivery and assembly process and try to prevent such inconveniences caused to customers.

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Update by cancerian07
Jul 27, 2014 3:02 pm EDT

I am very disappointed with IKEA service. I had purchased a HOSTELAND Queen bed from Roundrock IKEA store at Austin on 20/7/2014 and asked them for delivery and assembly on 7/26/2014. I did not receive any call from them on the due date in spite of getting confirmation from the customer care about my shipment being ready. I spent the whole day waiting for product to be delivered but no one came. They did not even inform that they will not be delivering it on time.

I called them the next day again to know about my order and I was shocked to know that against my order somebody had signed and said that it was delivered even though the package did not arrive to me. After contacting JWLogistics, they said that they were not able to deliver it on time for some unknown reason. This is very irresponsible behavior and this kind of service prevents me from making any purchases in future.

I am a working woman and I am busy during the weekday which is the reason why I had asked for delivery and assembly on a weekend. Even after paying the entire amount in advance for pickup, delivery and assembly, I have faced so many problems. Even now I am not sure when it is going to be assembled. They have not given me any confirmation yet. I hope that they work on their delivery and assembly process and try to prevent such inconveniences caused to customers.

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9:39 am EDT
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IKEA over 7 weeks delay in delivery, with 3 different days lost at home expecting the furnitures to be delivered. no convincing explanation given

On the 17th of may 2014 we order through ikea france website (http://www.ikea.com/fr/fr/) some pieces of furniture and other objects. nr of order: [protected]. a delivery date was given to us as of the 22/may/2014. on that day, i was not going to be at home due to a business trip. i called and wrote to ikea to change the delivery date and a new date (2/jun/2014) was agreed. on that day, i received a phone call from ikea telling me a delivery could not take place and a new date was given to us: the 13th of june. on that day, i requested permission for my company to work from home, waited all day, but nothing was delivered, although i contacted ikea several times through the day and they reassured delivery would occur. at the end of the day; i called ikea again, and they told me problems with the delivery van and that they could not bring the furniture to my house. a new date was given to us (27/jun/2014). on that day whole process was repeated; again i requested permission for my company to work from home, waited all day and nothing was delivered, even if, on the phone, i was reassured several times that delivery would occur. at the end of the day a final phone-call to ikea produced the same type of response: "there are problems with the delivery today and we were not able to get to you house"; for the third time a new delivery date was agreed, namely the 4/jul/2014. on july 4, i requested permission at work to stay at home (hr authorized it for the last time) and again no delivery occurred. i have electronic copies of all delivery agreements. i also tried to contact the delivery company (www.vir.fr), but it was impossible to talk to them, although i did a large numbers of attempts.
In summary: more than 6 weeks after buying at the ikea website some pieces of furniture and small household objects and after having stayed at home 3 different days, as agreed with ikea, waiting for the delivery, i still have no furniture and don't know how to proceed. i can't request a 4th day off the office at my work and can't cancel the shopping, as it has been already charged. no real help or solution has been provided by ikea france and i feel completely double-crossed by the company. any help with this matter will be appreciated and if there is a way to foreword this complain to ikea france, i would be delighted, as there is no place at ikea’s website to place this type of information.
[protected]@gmail.com

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5:05 pm EST
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IKEA theft

We spent over $4500 on home furnishings at ikea usa (Plus delivery and assembly). On the day of delivery, a number of items (Totally $349) did not arrive. We called ikea and informed them of this and were told we would hear back within 48 hours. We didn't hear back so called ikea 5 days later at which point we were on the phone either on hold or being passed around to different customer (Mis) service representatives. No-one apparently has the authorisation to refund the money, re-order the items that weren't delivered or provide a store credit. This is daylight robbery. Once ikea had our money they were happy not to provide the items we had purchased. Surely this is against the law?

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10:19 am EST

IKEA bad customer service

I bought glasses and 2 sofas from the website www.ikea.co.uk. I placed the order and paid for it. I received a confirmation email and the tracking number. After several days, my order arrived, but the sofas weren’t the same colour as I ordered, and the 2 glasses were broken. I sent them several emails and asked the online agent for help, but I received only promises. They did nothing. Maybe there are people, who bought from this website and can help me to return money back.

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6:43 pm EST
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IKEA mattress

Ipurchase a bedroom set from them. I know they are not top of the line because it is throw away furniture and very cheap because they are made in china or somewhere in the far east and because it is always full of asian in the store and they are buying their products. Is ok. But cheat me like this? Come on. . .
What happened? I telll you. I was having a cup of coffee in bed for breakfast and i spilled the coffee on the bed and the mattress got stained. I could not remove the stain. I asked for my money back and nothing. Now i have friends coming over to stay with me and they will see the coffee stain that appears to be urine. Shame on you ikea. Return these cheap mattresses.

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2:12 pm EDT
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IKEA customer verbal abuse

On the morning of March 11th, 2013, I was expecting a delivery from IKEA to the Jacobs Javits Center.
Deliveries are accepted into the Center through the Center's Shipment Receiving Area. The Center's labor union (Freeman) is the group who must accept all deliveries to the center.
When the driver arrived, he saw that the delivery line to reach the shipment receiving area was very long. He was unwilling to wait.
He suggested that I bypass the center's union labor group and receive the shipment outside by his van myself.
I informed him that I was not in Manhattan based on the understanding that all deliveries must be delivered through the Jacob Javit's Labor Group. It would be another hour before I could run back to the center.
He said he could not wait in line and would not be able to deliver the shipment. He suggested I reschedule the delivery.
I called IKEA Brooklyn Store and received the most shocking, abrasive and awful customer service.
The name of the service person who answered my call was: Witima.
Not only did she scream at me, but she also bereaved, insulted and hung up the phone on me. Throughout the conversation, she cut me off and did not allow me to explain myself.
Below are the facts of our conversation:
- I called and explained the above delivery situation to Witima.
- She said I would be charged $100 to schedule a re-delivery.
- I explained that the issue was the driver would not wait in the delivery line to reach the shipment receiving area of the Javits Center because it would take longer than 15 mins.
- Ikea never told me the driver would only be willing to wait 15 mins.
- Had I known that this information, I could have made other arrangements.
- Based on this lack of information from IKEA, I did not feel that I should have to pay the extra $100 to reschedule the shipment.
- Witima said over the phone that this situation was all my fault.
- She said I should have known that the driver would only wait 15 mins.
- When I explained that IKEA never told me this when I placed the order, she sarcastically shouted "did you expect the driver to wait 2 hrs in line?"
- She then repeated that this was all my fault because no one was present to accept the delivery.
- I explained that there were people there to accept the delivery (the Center's shipment receiving center is open with people ready to take the shipment) - the problem was that the driver did not wish to wait in the delivery line. Witima cut me off.
- She bereaved, insulted and challenged me. She sneered that this was not Ikea's problem and reiterated that I was wrong. I should have known.
- She scoffed and told me there was no way she would reschedule for me unless I paid the $100.
- She gave me a "who cares" attitude and said "if you want your order, you need to pay the $100."
- I tried to explain my situation and why I felt I should not have to pay another $100 when it was IKEA who did not give me the right information.
- She finally got so mad she screamed, "WE WOULD HAVE TOLD YOU"
- She claims to have spoken to her manager Kathleen and that the manager agreed with her about charging me the extra $100.
- I asked to speak and explain my situation to Kathleen because I did not feel that Witima understood or was listening.
- Witima told me, "No you can't speak to her. She's on lunch."
- I asked Witima when Kathleen would be done lunch.
- Witima shouted, "I don't know when she's done lunch. You will just have to wait."
- I told Witima that this was terrible customer service. I've never been spoken to like this from IKEA before.
- She said "I will have the manager call you back" and without asking for my contact information she hung up on me.
- How could Witima have spoken to her manager if she was away on lunch? How could Kathleen call me back about this situation if Witima never took down my contact information? Would Witima even pass on my message to Kathleen?
Your company makes a claim on your website that:
" IKEA co-workers tend to be down-to-earth, hard workers with a genuine willingness to work together. While there are many reasons to join IKEA, if you ask co-workers why they stay, their number one response is “because of the people"."
For a company that prides itself for the people it employs, I do not believe that someone like Witima upholds this claim.
I am shocked that IKEA would permit their employees to treat their customers in such an abhorrent and despicable manner.
Not only did Witima raise her voice to verbally abuse, insult and demean me, but she also never listened to what I had to say. She cut me off throughout the conversation and in the end, hung up on me.
In her mind, she was right and I had to pay for the $100 re-scheduling fee even when IKEA never gave me the full information about the delivery procedure.
I am so disgusted with the treatment that I have received. How can a company condone this kind of behavior from one of its employees? The experience I just received from Witima makes me sick to my stomach.
The shipment is still not rescheduled. I have not heard back from Kathleen.

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IKEA Customer Reviews Overview

Ikea is a well-known furniture retailer that offers a wide range of products for home and office use. The company has a strong reputation for providing affordable and stylish furniture that is easy to assemble. Customers appreciate the convenience of shopping at Ikea, as well as the quality of the products they purchase.

One of the most positive aspects of Ikea is the company's commitment to sustainability. Ikea has implemented a number of initiatives to reduce its environmental impact, including using renewable energy sources and reducing waste. Customers appreciate the company's efforts to be environmentally responsible and often choose Ikea products for this reason.

Another positive aspect of Ikea is the company's customer service. Ikea has a reputation for being responsive to customer needs and concerns. Customers appreciate the company's willingness to address issues and provide solutions in a timely manner.

In addition to its commitment to sustainability and customer service, Ikea is also known for its affordable prices. Customers appreciate the fact that they can purchase high-quality furniture at a reasonable price. Ikea's products are often compared favorably to those of more expensive retailers.

Overall, Ikea is a popular choice for customers who are looking for affordable, stylish, and sustainable furniture. The company's commitment to customer service and environmental responsibility has earned it a loyal following. If you are in the market for furniture, Ikea is definitely worth considering.

IKEA In-depth Review

Product Range and Quality:

IKEA offers a wide variety of furniture and home decor products, catering to different styles and preferences. From modern to traditional, their range is extensive and diverse. The quality of materials used in their products is commendable, ensuring durability and longevity.

Website Design and User Experience:

The website is designed with user experience in mind. The navigation is intuitive, making it easy to find products within specific categories. The search functionality is efficient, allowing users to quickly locate desired items. The website speed is impressive, ensuring a seamless browsing experience.

Pricing and Value for Money:

IKEA offers competitive pricing for their products, providing value for money. When compared to competitors, their prices are often more affordable without compromising on quality. Additionally, they frequently offer discounts and promotions, making their products even more budget-friendly.

Customer Service and Support:

IKEA's customer service is highly responsive and helpful. They promptly address customer inquiries and concerns, ensuring a satisfactory experience. Support channels such as phone, email, and live chat are readily available for assistance. Their return and refund policies are fair and accommodating.

Delivery and Shipping:

IKEA offers various delivery options to cater to different needs. Their delivery speed is commendable, ensuring timely arrival of products. The packaging and handling of products are done with care, minimizing the risk of damage during shipping. They provide tracking information and maintain clear communication throughout the shipping process.

Store Experience:

IKEA stores are well-organized and have a thoughtful layout, making it easy for customers to navigate and find what they need. The availability of products in-store is generally good, ensuring a wide selection for customers. The staff is knowledgeable and readily available to provide assistance and guidance.

Sustainability and Ethical Practices:

IKEA is committed to sustainability and ethical practices. They prioritize the use of sustainable materials in their products, contributing to environmental conservation. They actively engage in environmental initiatives and promote fair trade and ethical sourcing, ensuring responsible business practices.

Customer Reviews and Ratings:

Customers generally express high satisfaction with IKEA's products and services. Positive feedback often highlights the quality, affordability, and variety of their offerings. Negative feedback is relatively rare and typically relates to occasional issues with delivery or assembly. Average ratings on review platforms are consistently positive.

Warranty and After-Sales Service:

IKEA provides warranty coverage for their products, ensuring customer satisfaction and peace of mind. The duration of the warranty varies depending on the product. Claiming warranty is a straightforward process, and IKEA offers repair and replacement services when necessary.

Online Shopping Experience:

The online shopping experience on IKEA's website is seamless. The checkout process is smooth, and multiple payment options are available for convenience. Customers can easily track their orders and receive timely updates. The packaging of products upon delivery is secure, ensuring products arrive in excellent condition.

Brand Reputation and Trustworthiness:

IKEA has a long-standing history and a strong brand reputation. They are known for their trustworthiness and reliability, consistently delivering quality products and services. Their commitment to customer satisfaction has earned them numerous awards and recognitions in the industry.

Social Media Presence and Engagement:

IKEA maintains an active presence on various social media platforms. They are responsive to customer queries and feedback, promptly addressing concerns and providing assistance. Their social media content is engaging, featuring updates, design inspiration, and interactive campaigns.

Accessibility and Inclusivity:

IKEA strives to ensure accessibility and inclusivity. Their physical stores are designed to be accessible to all customers, including those with disabilities. The website is optimized for online accessibility, catering to people with disabilities. They also promote inclusivity in their product range and marketing efforts.

Innovation and Technology:

IKEA embraces innovation and technology in their products. They integrate technology to offer smart home solutions, enhancing convenience and functionality. Their online tools, such as virtual room planners, enable customers to visualize and plan their spaces effectively.

Community Involvement and Corporate Social Responsibility:

IKEA actively engages in community involvement through various initiatives. They support local communities through charitable donations and partnerships. Additionally, they encourage employee volunteer programs, fostering a culture of giving back and making a positive impact.

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Contact IKEA customer service

Phone numbers

8800 234 5566 800 4532 More phone numbers

Website

www.ikea.com

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