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1.6 395 Reviews

IKEA Complaints Summary

60 Resolved
319 Unresolved
Our verdict: With IKEA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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IKEA reviews & complaints 395

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A
4:35 pm EST

IKEA customer service

Order number: [protected] I ordered a lot of stuff on Oct 23rd, had of it didn't reach, when I called them, they picked up after a wait of 35 mins and said it would be here by today, it is still not here. This is completely unacceptable, it has been almost a month and out living looks like a mess.
Nobody picks up the phone, and even after they do, they put you on hold for another 30-40 mins. I am a college student and cannot afford to order stuff twice and I cannot waste time in coordinating with Ikea staff I have exams to study for. I have paid the full amount for the stuff I have ordered and I should have had it 2 weeks ago, I do not have any information about when its going to reach and the customer service online is pathetic.

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3:54 pm EST

IKEA damaged seats cover

Hello

First of all, I am really sorry to say that, but I am very disappointed of the customers service and support I had from Ikea.
I live in Jordan and I bought many seats from Ikea Jordan on 20th of october, 2017.
I paid extra money for ikea to deliver them to my house and they did 3 days after the payment. When the seats arrived, one of the Covers was damaged. I called the customer service many times, made many complaints, and sent them the photos of the damaged cover, but no one neither sent me the team to check and change the cover nor gave me a solution . I was calling them daily in the past 2 weeks but without any response.
After 2 weeks I called the HR and finally they sent me someone last monday to check the cover. He only took photos for the damage and promised me to come back with a new cover within 2 days but again, no one came . I called them again many times, but without any response.

So I decided to contact any other ikea branch outside Jordan because I had no more choices. The employees here gave me a very bad impression about Ikea . Honestly, I decided not to buy anything from Ikea again due to the bad customer service and support. Why should I wait more than 3 weeks to have my damaged cover changed ?

I would be grateful if you can please forward my complaint to Ikea head office or to International customer support department .

I attached the photos of the damaged cover in the email.

Thank you

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8:48 am EDT
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IKEA nymane lamp/customer front servicedesk ikea store utrecht

Dear all, I have bought nymane hanging light from ikea utrecht store as usual package is sealed. I had opened week later for fitting it. Then only noticed roof connecting part with lamp is missing. I went enquired this on same utrecht ikea store service desk. Service desk staff started searching that part on stock availability but she couldn't able to find it. As per procedure if products part is missed it could be order from ware house. She didn't know how to do that. To hide that reason she and her collegue from service desk talk to each other thought of excuse to loose me she thought I might have bill to asked for it, I brought it in hand showed to her later again they had discussed among them, she searched inside and later told excuses that bill has been done on 13-10-2017 now it's passed two weeks so it cannot be handle instead lack knowledge in system to order it and without having spare stock in store and telling its not store reasonability call through phone ikea customer care she said through after discussing with her collegue instructions though she should have attend other customer she was passing time with me without giving proper solution. I thought it's not going to work out so I have requested for store manger to discuss on she super annoying said you won't get anything from her nor any solution so leave shouted at me. I should forward for valid reason and explained to manager all this situation I went through finally I received product return back option.
I have expected similar response from staff handling at service front desk or any other valid alternative solution but instead annoying lady without fitment to handle customer problem on 3rd november 7 pm utrecht ikea.
Please take proper action, so other customers won't be affected because irresponsible service front desk staff.
Kindly
Sarvesh

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9:54 pm EDT

IKEA delivery

I need an answer about my order it is impossible to trust your delivery service in the business department . First was scheduled for Saturday 21st then received a call to be delivery on Tuesday 24th and nobody showed up. I'd been contacting the sales rep and no answer by phone or email not even an answer from another person copied in the email. We went to the store to get a response and no one could help us we lost a lot of time and money in this problem and need a solution as you may know in any business mistakes have a cost and time is gold.

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4:30 am EDT

IKEA ikea experience

Hello. I am weiting from the Netherlands to report that i was absolutely mistreated with Ikea. During my order i stated that i want to be called upon my delivery arrival. The delivery guys didnt call and left a note that nobody was staying outside which is rediculous to ask me to spend all my morning waiting outside. After i called and asked for immidiate delivery same day, they delivered it to somebody else. I had to call again and prove to the customer service that it wasnt me who signed. They were rude and disrespectful. Now i have to wait one week longer to be delivered and they "suggested" me to take another day off. I mever ever had the worst experience with no one company. Can you please do something about it?

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2:53 pm EDT

IKEA online delivery

We were sent our TV stand without any screws or assembly parts. We had to go to an ikea two different times to get all the parts, which is extremely difficult living in New York City, hence why we ordered online. We get all the parts and realize we have also been sent wrong wood pieces. Ikea gave us the wrong order and would do nothing to fix it. We should have gotten a refund on the furniture or at least the ridiculously expensive delivery fee. I am very disappointed in my ikea experience.

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5:47 pm EDT
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IKEA non-delivery - poor communication

Order number: [protected] 9/20/2017

What an impossible company. Do not use if you wish for a high quality customer based service.

I place an order for good > $2000 on the 20 September. Order is scheduled for delivery on the 30 September.

Update from delivery company on 29 September to say that they cannot deliver and not sure when they will.

Called IKEA for update on 10/1, they say hang on for 3-5 days.
Called IKEA for update on 10/4, they say we dont know when we can deliver and can't even tell you when we can update you.

Sorry but I can't help!

(from IKEA web-site)
Delivery Time: 09/30/2017 09:00 - 21:00
09/20/2017 Thank you for your order. We will begin processing shortly.
09/23/2017 Order is being prepared for shipment at the IKEA distribution center.
09/23/2017 Order has shipped from the IKEA distribution center.

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9:17 pm EDT

IKEA low quality sofa

I purchased a sofa from IKEA's North York branch in October 2016. I made an appointment and they brought. After 3-4 moths, there occured tears on the seams. Now The fabric looks old as if it has been used for years. And There is an issue on sofa's skeleton.

For these issues I sent an e-mail on 20/07/2017 and asked help. But they wanted the invoice. I told them I did not keep an invoice of 9 months ago, the date of purchase and my name. I explained that they can get the sale details from the shipping records.

As a result, they did not really help me with the $1800+tax I paid for the sofa.

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9:45 am EDT

IKEA terrible delivery and phone customer service

We bought a King-size Firm MORGEDAL foam mattress in August 2017. We decided that we need to have a less firm mattress due to back problems I have. We went to the Canton, MI store in Sept 24, 2017 and asked for an exchange, where they deliver to our home a King-size Medium Firm MORGEDAL foam mattress and pick up the one we bought before in the same truck. A lady manager placed the attached order and all the associates were surprised to learn from her that this is possible. There service was magnificent!
The problem was with the delivery company. The order states that they deliver in Sept 27, 2017. They called me early that morning from the following number: [protected]. I was not able to answer, so they left me a voicemail telling me that they want to deliver early in the morning and to call them at the aforementioned phone number. I kept calling them all day from 10:30am up until 3:00pm with no answer and with a voicemail inbox that was full. So I could not leave them a voicemail. I texted them to let them know that they can deliver anytime that day and no confirmation came from them. A guy picked up the phone at 3:00pm. My surprise was that he told me that my order was a pick up only. I told him that I will call IKEA center to confirm the order with them and get back to him imploring him to pick up the phone when I call back. I pulled out the attached order overview which a one-page document that has two entries for two mattresses and the word "exchange" very obviously printed. I called the IKEA center at [protected]. They kept me on the line for 50 minutes trying to call the driver! Finally, the lady told me that were able to confirm the order with IKEA Canton, MI and they could get in contact with the driver. She told me that "they will deliver between 1pm and 5pm". It was exactly 4pm! I called the delivery guys back five times and they did not pick up!
I left my work one-hour early to meet the delivery guys and to make sure that they have made the right delivery, because I felt that there is something wrong. My wife called me while I was driving telling me that they have arrived. it was 4:30pm.
I called the guy for the last time and he picked up. I asked him if he is at my doorstep, he said yes. I asked if he has the mattress with him, and he said yes. I told him: "Sir, all I want is to have the mattress being delivered and the old one being picked up. Can you do that?" He said yes. I thanked him and he thanked me and we ended the call.
I came home very frustrated and tired. I asked my wife about the guys who came in and if they were behaving well. She said that one of them did not say anything and he was not happy while the other was very nice. They did the work in less than 5 minutes!
What I am asking is that IKEA starts thinking seriously in delivering the order themselves and not depend on a third-party delivery company. I also would like to be reimbursed the cost of the pickup/delivery fees ($25). I also would like to be paid for the stress I went through all day trying to make this delivery happen peacefully.

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9:40 am EDT

IKEA worst customer service experiences at palo alto ikea!

Date: Sep.24, 2017
Time: 5:20 pm
Store: 347
Order#: [protected]
To Ikea corporate and Customer service management,
For many years, I've always embracing IKEA to my friends and family for its great products and best customer service. However, that believe had turned upside down as I encountered the most extreme and terrified customer service experience ever at IKEA East Palo Alto, CA.
I went in to return my items and were poorly treated by Rick, who claimed to be "the manager" at the time.
Not only I felt attacked and humiliate by him, he blamed me for not having my card as it was being stole couple days ago and I wasn't able to provide at the time of returns. Although he offered store credit, he never explained to me how it must work, even I had asked, as I do not plan to buy anything in the near future. So I asked if I can automatically get a refund back to the card without presenting it because I didn't want to go through the hassles of carrying the items back to my card and taking another extra 2 hours just to drive there.
However, Rick came out and was extremely RUDE and AGGRESSIVE. I felt like I was attacked and humiliated for what he blamed me as it my fault for not having the credit and for that I letting my card to be stolen. It made me feel like I'm being punished through his unpredictable behavior. All I asked is to find a better way to resolve the situation without any loss to either parities, and being as a manager, I wonder why he couldn't even meet IKEA's standard customer service policy, for what IKEA has always claimed to be. On top of that, I think he was very unethical and disregarded other people problem through using his "manager" title. He really need to be sent back to training, in my opinion.
I really urge that the upper management will take this into consideration to continue providing a great community and service to their customers, instead of allowing one of their employees to act as he wishes on his behalf and ruin IKEA's reputation any longer.
I truly appreciate your time and effort.
Best regards,
Cuc Trinh.

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3:06 pm EDT
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IKEA worst customer service - do not have anything delivered

I have truly not experienced worst customer service ever! We spent over $1600 at the store in Burbank & paid additional delivery charges for multiple items to be delivered. All PAX shelves arrived broken, bolts missing to install sliding doors, one frosted glass was damaged, wrong sink was given that does not match the vanity. After speaking with Customer service 4 times, I finally spoke to a manager who assured me that I would be contacted within 48 hours...it has been 3 days. I've been on HOLD for Customer Service 3 times (over 45 min) and after an operator finally came on the line, she put me back on hold and I finally had to hang up after another half hour. I have NEVER experienced anything like this...there is absolutely no accountability or follow up. THE WORST! DO NOT HAVE ANYTHING DELIVERED WHERE YOU HAVE TO DEAL WITH THIS.

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2:20 pm EDT

IKEA delivery and inaccurate information from customer service

I placed my Ikea order 3 weeks before my delivery date. I called about a week before my bed, bed frame, and pillow top would be delivered to double check the delivery date. The person I spoke to on the phone assured me it would come on time because everything was leaving the distribution center. The day before my scheduled delivery I get an email cancelling my delivery stating that my things did not leave the distribution center on time. I called both the delivery service and Ikea (twice) and got a different answer each time. The delivery service stated they didn't receive the items so they couldn't be delivered on time. Ikea customer service said "We don't know where your order is. I mean it left our distribution center, but that's all we know." The second Ikea employee I spoke with was very nice and assured me that my order would arrive by this weekend, guaranteed. Well.. I get a phone call from the delivery service stating that they only deliver to my area on one particular day so it's going to be another week before I receive my order. I am now furious with Ikea because each staff member "assured" and "guaranteed" I would get my stuff on time, but none of this information was correct because they didn't actually speak with the delivery folks. So the delivery company now tells me that it should be there next week, and I hope that it does actually come. I had to arrange my schedule and previously scheduled appointments to accommodate this nightmare, as well as sleep on the floor for over a week. It is beyond frustrating that I did everything I possibly could to avoid this and it still happened. I have been an Ikea customer for years and I don't think I will ever be able to order from or step foot in an Ikea ever again. I would like some kind of compensation, refund, or coupons, as well as Ikea customer to be properly trained to communicate with their delivery services and get things to where they need to be on time.

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7:32 pm EDT

IKEA the in-store delivery wasn't on time

We ordered an in-store delivery on 9/2, and they set up 9/10 1pm-5pm for delivery. And on 9/10 we have waited for the whole 4 hours and nothing comes up. We cancelled all our schedule today and just waited here for that delivery. After we call, they tell us that their truck was broken halfway. At least call us and tell us that you won't be here on time! We don't have to just sit here stupidly and waited for so long time. Me and my roommate are really angry about these and hoping someone can give us a explanation.

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7:25 pm EDT

IKEA delivery, accountability and terrible customer service

I placed two orders and Ikea customer services has been transferring me here and there and finally disconnecting my phone. On demanding speaking to manager, they says Manager will call me but no news. Two of the employees where Shy and Tanisha who mentioned they will connect me to their manager, but no luck.

Today, I stayed whole day for delivery, estimated timing was 9-1, they show up around 3 pm and told me assembly guy will come later today. Nope, no one showed up. When called, my call keeps transferring..

[protected] (Targetted Delivery - 1st Sept, delivered 10th)
[protected] (Targetted Delivery - 6th Sept, delivered 10th, with no news of assembly service)

No body is taking accountable for this. I have wasted 1000$ on contracter fees .

What wrong I am doing, I paid for delivery, I paid for assembly...nothing happens.

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10:48 am EDT

IKEA Delivery [protected]

I placed an order in store. Paid for all items to be pulled and delivered. Delivery was set for the next morning. I received a call from delivery driver stating he couldn't find my address. It happens the clerk entered in my address incorrectly. This, even after I wrote it down for him. I have spent an entire morning trying to get a Customer Service representative on the line at [protected] and have now been on hold going on 1 hour. I need to get my items as I ordered almost $1, 000.00 worth of furniture from the Atlanta IKEA Store.

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11:47 pm EDT
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IKEA shopping online

Dear sir/madam

Order number : [protected]
I am writing to you this formal complaint since I had a very bad experience shopping on line from start to finish.
My delivery suppose to be here tomorrow and today I got an email saying that they are rescheduled for an extra 7 days.That means a total of 19 days! I am talking about house holds plus furniture costing $2810 .
"your ikea delivery has been changed" -that is the mail I got today after waiting so long.
That is a part of the email I have sent to the agent I contacted with.

I am very disappointed that our delivery got rescheduled to 9/1/17. It was supposed to be here tomorrow! I don't understand why. We just moved to a new house, purchased a lot of items from your shop and waiting for that to arrive.
The shopping experience was not to joyful or efficient as well as the online website keeps getting stuck or working very slow, and then you can't really know when you'll get your delivery until check out( that way you don't give people the opportunity to figure out if they want or not to buy from you up until all the process has done and you already in the check out point). And then you get an preliminary delivery date (which now has been rescheduled without giving me any choise whatsoever)
Let's keep going with the promise to get back to your email inquiry after the mentioned time ( 24-48 h) which was actually after few days.. And let's add the fact that you can not change ( add or reduce items) after 24 h ( nowhere mentioned!) even if the delivery set up to be in more than 2 weeks time and you've got plenty of time to add items.that is weird as well (for example if I would like to add an extra furniture I need to order an extra truck service with extra payment instead of combining the 2 orders together)..
This whole shopping experience took me a long time and effort and now you just sent an email saying that it will take longer( 7 days more!).
This is really outrageous. I'm going to advertise it to all of the social medias as well as a copy of this email to the costumer service managers (not to mention not to buy from this company again if the costumer service wont be upgraded).
Sivan Sepunaru

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10:18 am EDT
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IKEA Furnitures/Delivery

Case number [protected]
I am contacting you to express my frustration with your organisation as there has been no response to my complaint.
I ordered couple of furniture from IKEA Canton, MI store about 2 weeks ago and paid for delivery, but unfortunately one of the item is not in stock and one computer desk was delivered opened box/broken items etc. I called IKEA right away to setup a case number and emailed pictures as requested on very same day. 2 days after, didn't hear back, I called again and waited 25+ mins to talk to someone who pretty much said, "calm down, someone will call you back in 72 hours". Again nothing happened so I called in to be on hold for 30 mins and transferred to resolution team, and waited on hold for 45+ mins and no one ansfered.

I called back again, and someone helped me to schedule to for delivery on 8/23 between 10am-1pm, I took day off at work and stayed home, but no one way there to do the delivery. I called again, and customer car rep said they were delayed, and it wont be delivered, and she said she left a voice mail to resolution team and someone will call me right away. 24 hours late, I'm still waiting!

[removed]

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7:44 pm EDT

IKEA delivery

Purchased a couch and chaise from IKEA and the representative was very friendly and helpful in getting a delivery appointment set for me. The problem began afterwards.
Scheduled date of delivery: Sunday, August 20 5p-9p
August 20th: Received a call from Select Express at 11:53a saying they will be arriving. No one was home to take in delivery because scheduled time was for 5p-9p. Called customer service at Select, but no one wanted to help. I was transferred from one phone to another until the line just cut me off. Called IKEA and confirmed that Select was done delivering for the day at 5p. Rescheduled delivery for Tuesday, August 22nd 5p-9p through IKEA, who confirmed with Select.
August 22nd: I called IKEA today at 4p and was told the delivery didn't go through to Select and would not be delivering today. Rescheduled delivery for Wednesday, August 23rd 9a-1p. Received a call from Select at 8p saying the delivery driver was waiting at my house for 20min. I didn't receive a call prior to the driver arriving to say he was on the way. No one was able to take in delivery. I rushed home to try to meet the delivery truck, but driver already left. Confirmed with Select to receive delivery on Wednesday, August 23rd from 9a-1p.

Overall, there was a lack of communication between IKEA and Select Express. I had to be the one to play middle ground and get them to figure out how to deliver the furniture. I had to reschedule my week to accommodate this delivery and each time someone from IKEA or Select dropped the ball. I understand miscommunication happens, but it's frustrating to deal with each side and feeling overlooked. I received a refund for the delivery, but still feel frustrated at the service and how people handled the situation.

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5:41 pm EDT

IKEA knotten standing desk

I bought this desk on July 19 and paid for delivery and assembly. When it arrived, it could not be assembled because a key part was defective. It took two phones calls, a promised return phone call that never came, an email, and over an hour on hold to arrange for a second delivery. That desk too had the same defect. At that point, we were advised by the delivery guys to give up on the item and they offered to return it for us. We signed some forms and they left with the item. Three weeks and three more phone calls later (also hours on hold), and we have never gotten our refund or even a straight answer from anyone at Ikea. So--Ikea has our money, we don't have a desk, and no one will explain what we can do to get our money back. Worst service ever! I will never shop at Ikea again.

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10:45 am EDT
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IKEA nesna bedside table

Bought this nightstand because of the photo advertising the table. When I picked up the table it was like "honey I shrunk the kids" experience. The photo you have in the site is very deceiving, when I went back to your website and checked the photo carefully you can see that the back legs of the table are "flying in the air"...someone photoshopped it to make it look taller. I would like to resolve this issue since it was a waste of money and time...and I still don't have a decent nightstand.

Thank you,

Ariana Hernandez

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IKEA Customer Reviews Overview

Ikea is a well-known furniture retailer that offers a wide range of products for home and office use. The company has a strong reputation for providing affordable and stylish furniture that is easy to assemble. Customers appreciate the convenience of shopping at Ikea, as well as the quality of the products they purchase.

One of the most positive aspects of Ikea is the company's commitment to sustainability. Ikea has implemented a number of initiatives to reduce its environmental impact, including using renewable energy sources and reducing waste. Customers appreciate the company's efforts to be environmentally responsible and often choose Ikea products for this reason.

Another positive aspect of Ikea is the company's customer service. Ikea has a reputation for being responsive to customer needs and concerns. Customers appreciate the company's willingness to address issues and provide solutions in a timely manner.

In addition to its commitment to sustainability and customer service, Ikea is also known for its affordable prices. Customers appreciate the fact that they can purchase high-quality furniture at a reasonable price. Ikea's products are often compared favorably to those of more expensive retailers.

Overall, Ikea is a popular choice for customers who are looking for affordable, stylish, and sustainable furniture. The company's commitment to customer service and environmental responsibility has earned it a loyal following. If you are in the market for furniture, Ikea is definitely worth considering.

IKEA In-depth Review

Product Range and Quality:

IKEA offers a wide variety of furniture and home decor products, catering to different styles and preferences. From modern to traditional, their range is extensive and diverse. The quality of materials used in their products is commendable, ensuring durability and longevity.

Website Design and User Experience:

The website is designed with user experience in mind. The navigation is intuitive, making it easy to find products within specific categories. The search functionality is efficient, allowing users to quickly locate desired items. The website speed is impressive, ensuring a seamless browsing experience.

Pricing and Value for Money:

IKEA offers competitive pricing for their products, providing value for money. When compared to competitors, their prices are often more affordable without compromising on quality. Additionally, they frequently offer discounts and promotions, making their products even more budget-friendly.

Customer Service and Support:

IKEA's customer service is highly responsive and helpful. They promptly address customer inquiries and concerns, ensuring a satisfactory experience. Support channels such as phone, email, and live chat are readily available for assistance. Their return and refund policies are fair and accommodating.

Delivery and Shipping:

IKEA offers various delivery options to cater to different needs. Their delivery speed is commendable, ensuring timely arrival of products. The packaging and handling of products are done with care, minimizing the risk of damage during shipping. They provide tracking information and maintain clear communication throughout the shipping process.

Store Experience:

IKEA stores are well-organized and have a thoughtful layout, making it easy for customers to navigate and find what they need. The availability of products in-store is generally good, ensuring a wide selection for customers. The staff is knowledgeable and readily available to provide assistance and guidance.

Sustainability and Ethical Practices:

IKEA is committed to sustainability and ethical practices. They prioritize the use of sustainable materials in their products, contributing to environmental conservation. They actively engage in environmental initiatives and promote fair trade and ethical sourcing, ensuring responsible business practices.

Customer Reviews and Ratings:

Customers generally express high satisfaction with IKEA's products and services. Positive feedback often highlights the quality, affordability, and variety of their offerings. Negative feedback is relatively rare and typically relates to occasional issues with delivery or assembly. Average ratings on review platforms are consistently positive.

Warranty and After-Sales Service:

IKEA provides warranty coverage for their products, ensuring customer satisfaction and peace of mind. The duration of the warranty varies depending on the product. Claiming warranty is a straightforward process, and IKEA offers repair and replacement services when necessary.

Online Shopping Experience:

The online shopping experience on IKEA's website is seamless. The checkout process is smooth, and multiple payment options are available for convenience. Customers can easily track their orders and receive timely updates. The packaging of products upon delivery is secure, ensuring products arrive in excellent condition.

Brand Reputation and Trustworthiness:

IKEA has a long-standing history and a strong brand reputation. They are known for their trustworthiness and reliability, consistently delivering quality products and services. Their commitment to customer satisfaction has earned them numerous awards and recognitions in the industry.

Social Media Presence and Engagement:

IKEA maintains an active presence on various social media platforms. They are responsive to customer queries and feedback, promptly addressing concerns and providing assistance. Their social media content is engaging, featuring updates, design inspiration, and interactive campaigns.

Accessibility and Inclusivity:

IKEA strives to ensure accessibility and inclusivity. Their physical stores are designed to be accessible to all customers, including those with disabilities. The website is optimized for online accessibility, catering to people with disabilities. They also promote inclusivity in their product range and marketing efforts.

Innovation and Technology:

IKEA embraces innovation and technology in their products. They integrate technology to offer smart home solutions, enhancing convenience and functionality. Their online tools, such as virtual room planners, enable customers to visualize and plan their spaces effectively.

Community Involvement and Corporate Social Responsibility:

IKEA actively engages in community involvement through various initiatives. They support local communities through charitable donations and partnerships. Additionally, they encourage employee volunteer programs, fostering a culture of giving back and making a positive impact.

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Phone numbers

8800 234 5566 800 4532 More phone numbers

Website

www.ikea.com

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Use this comments board to leave complaints and reviews about IKEA. Discuss the issues you have had with IKEA and work with their customer service team to find a resolution.