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1.6 395 Reviews

IKEA Complaints Summary

60 Resolved
319 Unresolved
Our verdict: With IKEA's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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IKEA reviews & complaints 395

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11:13 am EST
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IKEA bad service/incorrect details

I just wanted to post my terrible experience at the IKEA Baltimore store. I would include the stores phone number but they wont talk to you unless you have someones extension. Below is the email I sent to the companies President (which I will probably not receive a reply to) that explains the complaint. There is more to it, but this is the basic outline. I thought I could share my recent experience at IKEA with someone who might care. Please read below.

I recently purchased a IKEA Brimnes Queen size Storage bed from the Baltimore, MD store. The store is 2 hours away (that is not the problem but it made it harder for me for what I am about to mention) We started building the bed and couldn't get past Step 1. The instructions were calling for two boards that we did not have. Apparently IKEA now switched it to one larger board instead of two separate ones, and did not change this in the instructions. We spent a long time on the phone with the Baltimore store explaining the problem and they ended up sending us the same pieces, which nothing can be done with so now we just have three extra pieces. They also were not aware of the change in the boards until we all figured it out. We started again trying to build the bed and were stuck on Step 2. Step two calls for two boards to be connected into the one long board (as mentioned above). The holes to mount these two did not match up at all and the included bolts were not accurate. We again called the IKEA store for them to finally tell us these two boards are not needed, even though they look like a major part of the support system in the bed. We again moved on. We got to step 30 and it called for a piece that we clearly did not have. We searched everywhere thinking we misplaced it. We did not. After another call to the IKEA store were told this is a Skorva Mid-beam that sells for $10. They did not tell us piece had to be bought separately and needed in order for us to assemble the bed. There is no sign at the store nor did anyone mention this to us. So we had to stop again and figure out what to do next. At this point I really just want to return this bed with this mess. My question is, why is the Skorva piece in the instruction booklet with no note on what it is, or that you need to purchase this separately? There really should be a note saying you need to buy this piece separately. So now once again, almost a month later I have a half built bed in my bedroom and again have to pay more money to finish it. The store is two hours away and they could not even send up this part we need. This whole experience has been a nightmare and I will never recommend IKEA products to anyone. It has been a waste of time and money. I just hope you can update these issues so the next person doesn't come across them. I did some research on this Skorva piece and a lot of others share my frustration with this. Why can this not be changed?

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TatBath
, US
Jan 02, 2013 1:20 pm EST

I received damaged furniture on all three pieces from WA Furniture Express. Asked to have it all returned. They said it would be fixed and ordered parts. I don't feel that I should have to except new furniture and have to have it all fixed. The quality is terrible and should never have been delivered.

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Ravi Tampa
, US
Jul 20, 2015 2:49 pm EDT
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I ran into the same issue. They never mentioned about the item mentioned at step#30 (in the assembly instruction of BRIMNES queen bed) anywhere in store to purchase it. Even at the beginning of the instruction, it asks to review if all the items are available. There also its not mentioned about the part at step#30.

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annie mccall
Phoenix, US
Jun 29, 2013 5:01 pm EDT
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Absolutely the same problem; stuck on step 29 because the part for step 30 is not included. At the store they tell you you need boxes "1, 2 and 3" so we got all three boxes. Nowhere did it say you needed a fourth part and that it had to be purchased separately. Ikea is far away from us too so we don't want to go back for something THEY did wrong.

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3:41 pm EDT
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IKEA total incompetence

The delivery came with parts missing twice and the assembly people didn't show up with scheduled deliveries. The company didn't care and said it was Ikea's fault. Ikea said it was Urban Expresses fault. This is the absolute worst service and a complete rip off. I would never buy furniture from Ikea again and never have Urban Express deliver.

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7:55 pm EDT
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IKEA customer service

Over three weeks ago I purchased the Manstad sofabed from the Ikea Emeryville, CA store. I paid $799, 00 for that sofabed plus delivery to my house.

When they delivered the couch I began assembling it and one of the arms wouldn't attach to the rest of the couch. After hours of attempting (I'm very good at assembling) it became clear that there was something wrong. I called their store customer service, filed a complaint and they told me my case would be answered within 48 hours. 5 days later...nothing, not even a call. I called back and they told me they didn't know why that happened, apologized and said someone would be contacting me within the next day. Nothing again, this went on for 3 weeks now, I've called 7 times and have yet to receive a call back or resolution. every time I call, customer service says they either can't contact anyone in the store or the store clerk says they can't do anything about it but will pass it along and call me back within 24 hours.

I got directed to one of the store managers, Felipa, who gave me her number and phone extension, but she NEVER EVER answers it. I work long hours, so going to the store is not an option, especially because I can't carry the couch by myself.

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8:55 am EDT
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IKEA return - refund

We purchased a chair and footstool on 5/14/12 drove it home (50 miles btw) took it out of the box and put it together. Didn't like. The return policy states on back of receipt. " If you are not entirely satisfied with your purchase. simply return the unused item in its original packaging within 90 days unless noted below - (mattress policy below that). A receipt is required for all returns and exchanges. " So today I drove the 100 mile round trip to return the chair in it's original packaging. At the return counter I was told - I can have store credit because the item was taken from the box and put together. It was considered USED. It was not used. It was PUT TOGETHER and then promptly taken apart and put back into the box. I asked to speak with a manager. Same argument. I took the store credit because I was frustrated and wanted to get the hell out of there. I call the main IKEA and they tell me there is nothing they can do. This chair cost 584.99 I have no intention of ever buying from IKEA again. I'm stuck with a return card. I did get the number for the corporate office and called - left a message for someone to call me back. I was told that each store decides their own return policy. MY POINT IS ... HOW does one know if they are satisfied with an item if they don't take it out of the box? This makes absolutely no sense to me! So their refund policy is actually bogus. Once you give IKEA your hard earned $$$$ they keep it essentially. No matter what. So now I have a return/gift card for $584.99 and I hate IKEA. Great job IKEA turning people against shopping in your store ever again.

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3:03 am EST
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IKEA customer service and product quality

As a contractors I could not believe how my customer was treated. First purchase of 7k all substandard materials and not complete. Second purchase 6k, order canceled. 3k order to be delivered tomorrow. I am advising my customer to return all IKEA cabinet components. Have never saw such expense and garbage in the market. Customer service the worst next to salesmanship.

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richa12
Decatur, US
Jan 26, 2012 4:19 pm EST

OMG - your customer is a complete ###
ikea is ALL crap
everything the sell is garbage

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4:16 am EDT
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IKEA sexual ad

I just saw the new kitchen ad from Ikea. The guy asks the gil if she wants to go upstairs to have sex and the girl makes some comment about the kitchen being insured and they proceed to get intimate. This ad came on before 9pm which in my opinion is much to early for an ad with such questionable content.

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Gravitytheseducer
Cambridge, CA
May 05, 2012 5:03 am EDT

If your talking about the commercial where the couple are making out in the kitchen and the guy wants to go to the bedroom and the women says why the island is under warranty? that's commercial is hilarious! Lighten up, it's clever and funny. You take things way too seriously and are too tightly wound! Get over it.

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Sherbear37
Walkerton, CA
Jan 09, 2012 3:33 am EST

Ikea was always well known for funny and memorable commercials. Resorting to putting in blatant sexuality is very offensive. Our world is quickly losing all values and wholesome and funny commercials were something consumers could count on, at the very least, for buying furniture. Ikea marketers need to go back the the drawing board and revisit their past funny, witty and great advertisements. Our world is already flooded with sexual overtones. Not impressed at all. Leave the sexual overtones to the condom commercials...please.

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VinnieSal
Markham, CA
Nov 02, 2011 3:09 am EDT

I'm sure any newly married couple would want to express there love when they have alone time. Like when parents send there kids away for a weekend or even if they have a date night. Ikea's approach is very different, it's a view that anyone in society can relate to. There approach was unique. The complaint should be directed to IKEA but rather your local TV station. I've seen it aired on the food network which has content related to the content of kitchen usage and even as far as Maury where other watching can relate to the situation/subtext of the ad. I personally love the commercial. It's unique and the performers did amazing to depict a couple who just had a good dinner and are ready for dessert. So if for some reason you wish not to view this ad, contact your local station.

Thanks,

---VinnieSal

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4:34 pm EDT

IKEA I want people know that they will get over on you

I made a purchase at ikea in february 2009 for maybe 20 or 30 dollars I never received a bill honestly I forgot until 2 months later for 100.00. They claim the bill was sent back but why is it that this bill was recieved for 100.00 and also why did I never receive a phone call after the first month. I believe that there was never a bill sent out purposely so I could accumulate charges. This is actually my second problem with them and I want people know that they will get over on you so be careful when you use your ikea card.

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12:28 am EDT
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IKEA customer service

This is the first time that I’ve ever written a customer review about anything. My experience with Ikea was comically terrible and I felt that writing a review highlighting my experience would give me a small sliver of recourse and hopefully save someone else from the exceptional levels of frustration that can go along with shopping at this retailer.

I bought a bed from Ikea on a Friday that came in two boxes. When I got home, the materials in box 2 very obviously did not fit with the materials with box 1. I called customer service to try to figure out what happened (why materials that were in box 2 were incorrect).
I spent an hour and 15 minute on the phone with multiple people. I found out that the model of the bed that I’d purchased had an old model and new model – however, the old model boxes were intermingled with the new model boxes on the merchandise floor, with no distinction – this is how I ended up with two incompatible boxes.

The Ikea customer service staff did not seem to hold any power or ability to help to solve their error. They were disconnected from the rest of the business – they could not communicate with the staff at the store or the delivery team when they need to clarify information related to my case. Most frustratingly, they were seemingly completely uninterested in working to fix Ikea’s error - it was more like a line to listen to customer complaints than a way to solve problems.

Ultimately, after significant pushing from me, they agreed to call me back the following day to coordinate a day for the box with the correct material to be delivered. Over the next two days, the call did not come. On the second day after my call, I decided to go back to the store.

I waited 45 minutes in the returns and exchanges line before speaking with anyone. It was 45 minutes only because a man in line with a lower number (we received numbers upon arriving) was exasperated – he gave me his lower number ticket and left in disgust – in hindsight, there is no doubt that I should’ve taken his lead.

When I finally got to the returns and exchanges counter, the attendants were again unempowered and were seemingly making an effort to be unhelpful. In addition, there were not knowledgeable about their products (at least the customer service representatives could understand the old/new model distinction). Ultimately, I was given a receipt and gift card to purchase the correct box 2.

I then went to the merchandise area to get the correct box 2. I waited roughly 20 minutes in line at the checkout counter. Once I got to the clerk at the register, he said that I would not be able to buy box 2 without box 1. For the third time (after the first time on the phone with customer service and the second time at the returns and exchanges counter), I explained what had happened. I showed him the receipt from the returns and exchanges counter (which was time stamped, showing him that I had been there just minutes earlier). He called some sort of authority figure in the store over who then told me that I would have to buy the full bed over again.

At this point, I was appalled at the egregiousness of it all. Rather than lose my temper, which didn’t seem productive (although may have been a little bit cathartic), I left the store. I went directly to another furniture store and bought a bed. I then went home and threw out my partially assembled Ikea bed – it was not worth returning to the store to return the bed – I would rather swallow the cost of the Ikea bed than face the prospect of dealing with such willful unhelpfulness again.

Ikea’s initial error was in faulty inventory stocking. However, the real failures were in (1) their inability or unwillingness to communicate among different parts of the business (customer service, delivery, returns and exchanges, and the checkout registers were all totally unable to communicate with one another) and (2) their unwillingness to work constructively to fix an Ikea error in order to help a customer.
I would shrug and say that this was an isolated bad experience – but the 45 minute line in the returns and exchanges section, along with people leaving the line in disgust, suggests that my experience is not unique at all. If you are looking for furniture: as a fellow consumer, I strongly suggest that you shop elsewhere to avoid the frustration that can go along with shopping at Ikea.

Kevin
[protected]

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10:43 pm EDT
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IKEA deceptive return policy

We bought an unassembled sofa bed on Aug.09 and have noticed some sort of a defect on the product.
It exhibits random "warpage" on the individual wood framing being held by a "plastic" hinge which makes the connection "shallow" and not strong enough to hold it. As a result, some of the warped wooden framing comes off / disengages by itself which poses danger/hazard to any user. After about a week, I decided to return it and have requested an exchange for similar (non-defective product) or better product. The following IKEA personnel have not been very helpful to realize the importance of our concern especially the safety side of it: Liberty, Erin and Alex. As if you were talking to people "mechanically" fed with canned responses..like "robots". Liberty acknowledged the fact that there were obvious defects on the product which are potentially dangerous. Nevertheless, she opted not to process even for an exchange for a better product. I wouldn't be surprised because she mentioned she works as a HR Generalist. Basically not in the right position to evaluate and make proper judgment calls on anything like this? Furthermore, the sofa bed was back in their possession and they didn't give back my original receipt after all.

Here's what their return policy has stated:
Mattresses "Love it or Exchange it" Return Policy: You may exchange your mattress once within 90 days if you don't love it. Return your mattress with your receipt to the store and select your new mattress. We are unable to exchange your mattress if your merchandise is found to be dirty, stained, damaged or abused.
Sorry, we cannot accept returns on used bedding (linens, comforters, pillows, and pillow tops), cut fabric, products from the As-Is department, and custom countertops.

Besides that the product satisfied above-mentioned requirements, my original receipt stated: LAST VALID RETURN DATE IS : 11/07/11
Nevertheless, IKEA didn't honor and has violated their own return policy which is designed to confuse and indeed very DECEPTIVE. At the front of the receipt is another bummer, it states that they don't accept returns on assembled or previously assembled merchandise. Well, hello? Almost all the furnitures their selling are meant for assembling. Besides, how would you even know if the product functions well if you will not put them together or assemble it? There is a loophole on this policy. What about if you noticed a defect just before or even after assembling? How are they gonna handle it. I'm sure they will do all the tweaking!..'cause they don't have a policy for defective products at the moment. Meantime, they should've just stated their return policy as "all sales are final" or "no return, no exchange" because that is actually what they practice anyways. This is to prevent deception for a lot more patrons.
After all, I will not be surprised that concerned product will be subjected for a recall if not immediately addressed.
This is a lesson learned out of buying from IKEA so may this serve as an awareness to all patrons.
I'm very fortunate that I have the means, time, drive and determination to pursue businesses like IKEA through legal channels so for me this isn't really a big deal. Personally I feel very strongly about business ethics and would not hesitate to throw money in sought of justice - and I enjoy doing so. Therefore, to my fellow consumers that are looking to entrust their time, care and money into patronizing a vendor in the home furnishing industry I urge you to do your homework before placing your trust in IKEA especially at their Costa Mesa branch. They will give you all types of lame excuses! It was such an awful shopping experience. Beware!

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7:03 pm EDT

IKEA fake matress warranty

The 25 year warranty for Ikea Beds is a scam. I purchased a mattress and after 4 years many springs failed. I was told that I had to purchase another matress from Ikea and pay for the matress to be shipping to their main office in Montreal, Canada and then wait for a refund. After 6 months I was informed that Ikea would not honor the warranty and give me a refund.

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5:42 pm EDT

IKEA poor customer service

On the 12Th of may 2011 I went to Ikea, after picking up all my shopping went to cashier to pay, I found that the young lady was rude and aggressive to the customer as she did not help in any way with the scanner in one hand and the other hand in her pocket telling me to hurry up to move the boxes that she can scan them and also telling me that if Am waiting for her to pick them up I can wait for a very long time as a disable person I could not believe the service I was receiving from Ikea so I decided to live my shopping and call the manager that said that he will investigate the case without receiving any apology I left the store.

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sarah11999
, GB
Aug 13, 2015 4:26 pm EDT

I agree with comments about IKEA's terrible customer service. I was there 2 hours today trying to sort out the fact they sold me a desk when they errr didn't actually have one in stock. What a complete nightmare it all was. I had to go all round the store again to get a refund (waited ages) then go back to the warehouse and wait ages for a different one.

No apology. Appalling.

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Levanah10
Sharon, US
Dec 23, 2008 2:57 pm EST

About a year or so ago we bought a 2-pack of 24-hr. light timers at IKEA in Stoughton, MA.

The cost was less than $5.00 for both, so we tossed the package (and the receipt). Who keeps a receipt for a $5.00 item?

Last week one of the timers failed, so we took it to IKEA expecting a quick exchange or credit.

Instead, we got "How do we know you didn't buy this at a flea market?"

My God, what presumptiveness! My wife and I are 60-ish and grey-haired, and we drove a half-hour in rotten weather to return a $2 timer, and the clerk responds as if we're thieves.

So already a bit irate, I asked to see the manager.

What seemed like an inordinate amount of time later -- we were all ready to give up and leave -- the manager appeared.

His line was the same.

I told him that IKEA had lost us as customers, and turned to leave. But then, beginning to steam, I turned back and asked for his and the original clerk's name.

Instead of identifying themselves, they threw us out of the store.

I'd like to note that this IKEA store is essentially empty. Apparently other customers have been treated similarly, and have learned their lesson and now shop elsewhere.

IKEA management should be treating its employees well enough, and hiring employees with sufficient intelligent and self-respect, to treat customers with respect. No customer should ever be accused of being a thief (or the equivalent -- buying a broken component at a flea market and trying to return it).

If IKEA management can't manage to believe that the customer is always right, then they are not going to succeed. All they need do is look to General Motors and Chrysler for a view of their future.

The problem with the timer is a built-in inherent design defect. One of the AC line plug prongs is mounted weakly, and breaks away from contact inside the timer. This will happen to people who use the timer intermittently and thus plug and unplug it often, because each re-insertion puts pressure on the defective internal component. This timer is made in China, and it is distributed exclusively by IKEA. Obviously, IKEA is not going to repair the problem, because they weren't interested in replacing the defective product -- or even hearing of the problem.

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Gacho
, US
Mar 23, 2009 4:01 pm EDT

I puchased a as-is sofa from Ikea, the item was dirty but not broken. I had it delivered and it arriived broken. SOmething happened to the sofa from the time I left it for delivery and the time it arrived.
over the next 4 days, I spoke to people at Ikea from customer service to managers to customer relations at corporate office, even thought every last one of them agreed that I was in the right, their store policy forbid them from righting the wrong. I understand the policy, but the circumstance is not typical.
This is very surprising to me that a company who pride itself on being consumer and enviromentally friendly does not have even one person in the companhy who is authorized to step outside of company policy to right a wrong. In the past years, I spent about $2, 000.00 per year on average at Ikea. I am so disappointed on how they handle this situation that I can not see myself spending any more money there.

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Sdymkowski
, US
Oct 14, 2010 4:34 pm EDT

I will never purchase another product from Ikea ever again. They have the worst customer service ethics I ever experienced.The product I purchased from there was a bed frame and headboard.They do not tell you that some of the parts you will need are a seperate purchase.It is rediculouse how they do not make an effort to help you load the boxes on your cart even if they are taller than you or even weigh more than you.Good luck if you order anything additional from Ikea such as additional needed parts. It will take forever to recieve and the packaging will come damaged. They do not do anything to compensate either for their poor customer service.

Gravitytheseducer
Gravitytheseducer
Cambridge, CA
May 05, 2012 5:34 am EDT

If you're disabled how were you able to lift up those heavy boxes and put them on your trolley? And how did you plan on getting them into your car? I hate when people play the disabled card when there is nothing wrong with them. It's called laziness and that's not a disability!

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Lukas hentrich
, SG
Jul 04, 2010 2:47 am EDT

i didnt have any problems with ikea exept some stuff get broken pretty quickly, the food is really nice

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3:36 am EDT
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IKEA 0% interest it's a lie!!!

Be very careful with the "Ikea credit card" always read the small letters and do not make the same mistake I made. They tell you they will give you 0% interest for one certain amount of time (1 year in my case) on your purchases over certain amount. But if you read the small letter you will see 2 things:

1. I know it may sound obvious but the amount on which they'll give you the promotional interest needs to be spent at one time. So if the amount is $500, you will need to make ONE SINGLE purchase TOTALING $500, not 2 or 3 totaling $500 (not even if it's made the same day). If you made this mistake, go and return everything and purchase all together again.

2. THE MOST IMPORTANT thing you need to know about the 0% promotional interest is that you must pay EVERY SINGLE PENNY by the time they tell you (usually between 6 months to 1 year) if you don't do this, once the time expires, THEY WILL CHARGE YOU ALL THE INTEREST THEY HAVEN'T CHARGED YOU SO FAR. This means that even though they are not charging you the interest during the promotional time, this doesn't mean they are not accumulating it every month, and if you don't pay by the expiration date they will, the next day, charge you all that accumulated interest at one time.

The second happened to me. I bought something and enjoyed 0% interest for 1 year. I never missed a payment but the problem was that even though I was close to pay everything off by the expiration date, I was short the last month and could only make the minimum payment, and WAM! They dropped on me $172 (at one time) of the 25.99% interest they had been accumulating for the past year.

I can't complain because this was my mistake. I forgot, the day I applied for the credit car, that all institutions are tricky and I just trusted them, because so far, no other credit card had done such thing to me. I DID NOT READ THE SMALL LETTERS, SO NOW I HAVE TO PAY... DON'T FALL FOR THE SAME THING, BE SMARTER!

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11:33 pm EDT
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IKEA pax wardrobe

Warning Ikea does not stand by there 10yr warranty. I have a damage basket for the interior of my PAX 23" wardrobe and I went there expecting to pick a replacement. The sales person gave me the smallest of the basket's and said he was sure that this would fit. When I got it home it was way too small. So, I returned it and a second person that this was the correct basket and, again it was the wrong size. So, I returned, again with the old basket only to fing out that the are selling the same wardrobe at the same price however, it is 3" SMALLER.
So, Iwasted my time, gas and money . I tried to email them and again got NO response. And, I happened to me someone who works there and they said " IKEA does not care about it's consumer or emplyee's and not to waste your time of energy because THEY DON'T CARE".
It's sad, really sad.

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12:03 pm EDT

IKEA nasty attitude

I totally agree, one time the security counted the numbers of items I purchased on my way out. On my way out she made me look a theft and I contacted ikea store customer service representative, manager. No one has any decency to even acknowledge the mistake, and “””” apologized”””…. I will never go to ikea in brooklyn, they are filled with overworked, nasty workers and security staffs who doesn’t know how to count, not to mention the arrogant attitude.

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3:59 pm EDT
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IKEA awful service

Upon returning a piece of furniture we were greeted by a loud, agressive woman - before she looked at the furniture she through her hands up and said it was not returnable - accompanied by a gremlin of a man calling it junk. The furniture had never left the box - but had gotten slightly damp from the mist while loading it into our truck for return which, by the way we carefully wrapped in tarp. The rest of the staff swarmed us like a nasty hive of bees and even called us uneducated customers. If you value your money and self I would not reommend this store to anyone. The return policy is misleading and trying to get help from the arrogant staff is not worth it!

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Valerie
Valerie
, US
Nov 05, 2008 1:27 pm EST

So I took the advice of my friends and family to give Ikea a try (a lot of them are from California and they swear by the place) so I figured I would brave the big blue and yellow monstrosity with bravery in mind and an appetite for a good deal when I was in the market for a new desk. I'll let the uber-hip sheik interior pass without reprimand as the real problem was when I bought my desk and finally carted it back home, it was missing half the screws. So I carted the darned thing back to the store and the customer service simply shrugged their shoulders. Literally, it was nothing more than that. So I've written to corporate. This is truly unacceptable.

What am I going to do with a half allotment of wonky screws, a few pieces of polished wood and an Allen wrench? Good riddance. If you do shop there make sure you check that everything is in the package as promised.

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1:49 pm EST

IKEA no customer service, denies returns

I spent over $7, 000 on an ikea kitchen. The order failed to include cabinets I ordered, included several cabinets I did not order, and included cabinet doors and drawer fronts that were oak when I ordered white. I had to make five (5) additional trips to the store to complete the order. Every time I had to return an item, customer service was rude and difficult. As it took more than 90 days for me to complete the kitchen (Given all the back and forth to ikea), I had additional items that needed to be returned. After 90 days, good luck returning an item to ikea. I was questioned ad infinitum, the brand new, unopened merchandise was opened, and then I was told that a return would be accepted only with a 40% discount as the boxes were damaged. I explained that the merchandise was new, never opened and in the same condition that I received it. The rude ikea manager said that the boxes were damaged and they could not resell the merchandise. I am convinced that the employees are trained to sell you more than you ordered, and then they make it very difficult to return anything to the store. The 90 day return policy is short as they know that many of their products will last only 90 days.

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unhappy in Maryland
Columbia, US
Apr 10, 2011 1:23 am EDT

Ikea Kitchens are SUPPOSED to have a 10 year guarantee. I suggest going to the States Attorney's Office for Consumer Protection.

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12:52 pm EST

IKEA doing bad business

I bought over $1000 of closets including $49 for delivery & $150 for assembly. Upon arrival, assembler's asked for another $150 because customer service had made a mistake plus $75.0 to screw closet to the wall. After i refused, Ikea agreed to take back & charge me $49 to return.

Had they told me the total price correctly in the store, i would not have bought the product. What they did was intentional. Ikea's staff have become day light robbers. waisted hours of my time with much frustration, i will try not to shop at Ikea any more.its better to pay a bit more and get some respect.

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6:11 am EST
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IKEA billy bookcase

If form follows function, you'd expect the ikea billy bookcase to house books - wrong! Shelves are made from inferior particle board that sags under a load of books - not even a full shelf! I mean, what is a bookcase for if not to store books? I bought four bookcases to store my library and was disheartened to see shelves sagging before i'd even finished sorting my collection. Not good, not happy!

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9:58 pm EST
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IKEA return policy

Called Ikea to check on stock the website said they had 163 pair of drapes I needed.We drove 2 hours to get there, since we live in a remote area, but there were none in stock. Purchased something similar but when at home, they just weren't right. Finally had a day that I could take off from work, drive my 2 hours up to Ikea to return them, they would not credit them to American Express, since it was my husband's card that was used on our account. Joint Amex account, but wouldn't honor it. Wanted to give me store credit. WHAT MAKES YOU THINK I WOULD WANT TO COME BACK, IKEA!? WITH CUSTOMER DIS-SERVICE LIKE THAT I WILL NEVER SHOP IKEA AGAIN! I just want to know, really, how many people ask for their spouse's credit card for the day (and since my husbaInd uses it for work/travel and is gone for weeks, getting him to surrender it is IMPOSSIBLE! IKEA, YOU HAVE REALLY GOT TO GET REAL ABOUT RETURNS.

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movingblues
Saint Paul, US
May 05, 2010 3:17 pm EDT

I am so frustrated because I bought some very expensive furniture for my new house from IKEA last week. When I went to assemble the new furniture I realized the room that I wanted to put the piece of furniture in was .5" to short for it to fit. With the craziness of moving I have misplaced the receipt. I am so upset because I always keep good track of my receipts. Without a receipt I can't even return or exchange an UNOPENED IKEA piece of furniture. How ridiculous is that? Now, I have try and sell a piece of furniture that I picked out so I can afford to buy another one that fits. IKEA please reconsider your exchange policy.

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Shopper56
Yellow Springs, US
Dec 30, 2011 12:46 pm EST

Customer seems angry that she bought the wrong item and had to return. And I've never known a store to give a refund when one doesn't have the card on which the charge was made. I've shopped at IKEA, and sometimes the stock is in a place other than where you'd expect it. If I can't find something, I find an employee to help...especially if their computer says the item is in stock.

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pobarjenkins
Minneapolis, US
Nov 08, 2010 10:35 pm EST
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Maybe the stock was at a different location?

Anyways, what they did regarding requiring the exact card (and name) to apply the refund is very common. To call that unfair is pretty stupid.

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nativeblossom
Washington, US
Nov 02, 2010 7:15 pm EDT

I had a similar experience. I don't think the person is holding Ikea responsible for the lost receipt, I believe the complaint applies to Ikea's poor return policy.

I had the same experience and I was polite as was the representative with whom I spoke. The fact is Ikea does have the technical capability to confirm a customer's purchase if the purchase was made with a credit card or bank card. The fact that Ikea refused to do so shows poor regard for the individual consumer.

I hope this customer relays her/his experience to friends, family, co-workers, etc. You will find you will reach dozens of consumers. This is what will change Ikea's return policies, not friendly calls where one hopes they will speak with a representative who is willing to help.

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poang
Montgomery, US
May 15, 2010 7:09 pm EDT

Call the store call center. Ask the call center to transfer you to the actual store and speak to an after-sale rep. Get a name and a window of time this rep would be there and ask if he could search for your purchase in their system, as a favor. Ask what info they need in order to do so. In general, when a customer is nice when describing what their needs are, store rep would most likely respond positively and offer more help. Be pleasant. You would find they could be helpful when you are not nasty to them.

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4:44 pm EST

IKEA rude customer service

I purchased a bunk bed from IKEA. During assembly, I noticed that two parts were defective. The holes on these parts were not drilled all the way through, so it was an obvious manufacturing defect. I drove to the store for the second time. After waiting in line for more than half an hour, I was given two replacement parts. I went back and tried to finish the assembly, but I found out that the parts I were given were incorrect, the hole locations did not match. I drove back to the store for the third time and asked for replacement parts with the correct hole locations. The customer service person asked for my driver's license. When I asked why they need my license (looks like they wanted to scan the info) they said this is the "policy for returns and exchanges". When I tried to point out that this is not a discretionary return or exchange, and I am simply trying to get replacements for defective (or incorrect) parts, the response I got was "This is our policy. If you don't like it, I will have to ask you to leave the premises immediately".

I don't think asking for driver's license (and not to just look at it to confirm the identity of the customer, but to scan information from it into a database, which would probably go to a company like TRE) to replace a defective or incorrect part is acceptable policy for any store that respects the customer.

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pobarjenkins
Minneapolis, US
Nov 08, 2010 10:12 pm EST
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That might be the proper way of looking up your Ikea account so that they can get you the right pieces.

IKEA Customer Reviews Overview

Ikea is a well-known furniture retailer that offers a wide range of products for home and office use. The company has a strong reputation for providing affordable and stylish furniture that is easy to assemble. Customers appreciate the convenience of shopping at Ikea, as well as the quality of the products they purchase.

One of the most positive aspects of Ikea is the company's commitment to sustainability. Ikea has implemented a number of initiatives to reduce its environmental impact, including using renewable energy sources and reducing waste. Customers appreciate the company's efforts to be environmentally responsible and often choose Ikea products for this reason.

Another positive aspect of Ikea is the company's customer service. Ikea has a reputation for being responsive to customer needs and concerns. Customers appreciate the company's willingness to address issues and provide solutions in a timely manner.

In addition to its commitment to sustainability and customer service, Ikea is also known for its affordable prices. Customers appreciate the fact that they can purchase high-quality furniture at a reasonable price. Ikea's products are often compared favorably to those of more expensive retailers.

Overall, Ikea is a popular choice for customers who are looking for affordable, stylish, and sustainable furniture. The company's commitment to customer service and environmental responsibility has earned it a loyal following. If you are in the market for furniture, Ikea is definitely worth considering.

IKEA In-depth Review

Product Range and Quality:

IKEA offers a wide variety of furniture and home decor products, catering to different styles and preferences. From modern to traditional, their range is extensive and diverse. The quality of materials used in their products is commendable, ensuring durability and longevity.

Website Design and User Experience:

The website is designed with user experience in mind. The navigation is intuitive, making it easy to find products within specific categories. The search functionality is efficient, allowing users to quickly locate desired items. The website speed is impressive, ensuring a seamless browsing experience.

Pricing and Value for Money:

IKEA offers competitive pricing for their products, providing value for money. When compared to competitors, their prices are often more affordable without compromising on quality. Additionally, they frequently offer discounts and promotions, making their products even more budget-friendly.

Customer Service and Support:

IKEA's customer service is highly responsive and helpful. They promptly address customer inquiries and concerns, ensuring a satisfactory experience. Support channels such as phone, email, and live chat are readily available for assistance. Their return and refund policies are fair and accommodating.

Delivery and Shipping:

IKEA offers various delivery options to cater to different needs. Their delivery speed is commendable, ensuring timely arrival of products. The packaging and handling of products are done with care, minimizing the risk of damage during shipping. They provide tracking information and maintain clear communication throughout the shipping process.

Store Experience:

IKEA stores are well-organized and have a thoughtful layout, making it easy for customers to navigate and find what they need. The availability of products in-store is generally good, ensuring a wide selection for customers. The staff is knowledgeable and readily available to provide assistance and guidance.

Sustainability and Ethical Practices:

IKEA is committed to sustainability and ethical practices. They prioritize the use of sustainable materials in their products, contributing to environmental conservation. They actively engage in environmental initiatives and promote fair trade and ethical sourcing, ensuring responsible business practices.

Customer Reviews and Ratings:

Customers generally express high satisfaction with IKEA's products and services. Positive feedback often highlights the quality, affordability, and variety of their offerings. Negative feedback is relatively rare and typically relates to occasional issues with delivery or assembly. Average ratings on review platforms are consistently positive.

Warranty and After-Sales Service:

IKEA provides warranty coverage for their products, ensuring customer satisfaction and peace of mind. The duration of the warranty varies depending on the product. Claiming warranty is a straightforward process, and IKEA offers repair and replacement services when necessary.

Online Shopping Experience:

The online shopping experience on IKEA's website is seamless. The checkout process is smooth, and multiple payment options are available for convenience. Customers can easily track their orders and receive timely updates. The packaging of products upon delivery is secure, ensuring products arrive in excellent condition.

Brand Reputation and Trustworthiness:

IKEA has a long-standing history and a strong brand reputation. They are known for their trustworthiness and reliability, consistently delivering quality products and services. Their commitment to customer satisfaction has earned them numerous awards and recognitions in the industry.

Social Media Presence and Engagement:

IKEA maintains an active presence on various social media platforms. They are responsive to customer queries and feedback, promptly addressing concerns and providing assistance. Their social media content is engaging, featuring updates, design inspiration, and interactive campaigns.

Accessibility and Inclusivity:

IKEA strives to ensure accessibility and inclusivity. Their physical stores are designed to be accessible to all customers, including those with disabilities. The website is optimized for online accessibility, catering to people with disabilities. They also promote inclusivity in their product range and marketing efforts.

Innovation and Technology:

IKEA embraces innovation and technology in their products. They integrate technology to offer smart home solutions, enhancing convenience and functionality. Their online tools, such as virtual room planners, enable customers to visualize and plan their spaces effectively.

Community Involvement and Corporate Social Responsibility:

IKEA actively engages in community involvement through various initiatives. They support local communities through charitable donations and partnerships. Additionally, they encourage employee volunteer programs, fostering a culture of giving back and making a positive impact.

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