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IHOP
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1.2 908 Reviews

IHOP Complaints Summary

58 Resolved
839 Unresolved
Our verdict: If considering services from IHOP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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IHOP reviews & complaints 908

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K
4:00 pm EDT

IHOP drunk customers

I am a regular customer st ihop, at least 5 times a week. Last night I got upset, because our server was being harassed by rude disrespectful customers but she handled them well. People always complain about the smallest things but never compliment the servers on how well they do. Well. Mimi your an outstanding server and the reason I continued to come to ihop in Plantation. Thank you!

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J
9:03 pm EDT

IHOP the host

It was a wait she said 30 min we are not local and my kids like to eat at IHOP so I said ok we waited and another party of 5 came after us it was about 20 min the lady walk up to the host and was asking how long she said Wimer is next the lady said really can't we go the host marked me off and took her I asked the host about it she got in my face and told me not to tell her how to do her job I was waiting my turn what the host done was wrong I'll never go back and will tell everyone how dirty of a place it is

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3:41 pm EDT
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IHOP service

Just left the ihop off of Walzem and IH 35 in San Antonio, TX. Worst service we've had yet. Once we arrived we were told it was a 25 minute wait. We figured it was a normal wait time considering it is Easter Sunday. So we waited about 20 minutes before we were seated. We had our order taken as soon as we sat down at the table. We waited for another hour before tracking down our waiter (Joe) who we did not see after taking our order. JOE THEN MENTIONED OUR ORDER WAS GIVEN TO SOMEONE ELSE and He was going to put in our order in...AGAIN! We waited another 20 minutes before deciding to cancel the order. IT'S BREAKFAST! NOT A STEAK PLACE! It does not take long to make eggs and pancakes! So we asked to speak to the manager (Charles) who by the way provided worst service than our waiter. When I explained the reason behind canceling our order he stated that's fine, pointed to the cashier and then walked away. Last time we eat at this location.

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L
11:27 am EDT

IHOP food preparation and services

IHOP on Elliston Place in Nashville Tennessee customer service is way below satisfaction the employees do not see you or take your order as soon as you walk in the door or do not recognize you upon entering sometimes I will have to sit myself. The Employees are usually on smoke breaks or carrying on conversations. Employees are rude disrespectful. I was a regular visitor specially since vandy employees receive discounts on food. My visits started to decrease because there was always a 45 minute to a hour to get my food. My order sometime is completely wrong. My omelet ingredients is always burned an over cook. Worst mistake is i always order a big steak omelette. I dont eat pork. And some how bacon was an ingredient in my omelette i got no apology or an acknowledged that they missed up my order. Never going back to this ihop ever. They need a new manger an employees

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12:07 am EDT

IHOP norfolk virginia store #577

I've been coming to IHOP for over 20 years and I always get the most favorite part of my meal . Stuff French toast! To my surprise I was informed that you guys have discontinued the stuff French toast for your "spring fling" . This is something I was told by management .. greater disappointment not the greatest service I had to literally go to the back and ask for someone to seat myself and my party which I couldn't understand with only six tables occupied .

Please let me know if you've discontinued this item

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D
12:27 am EDT
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IHOP quality and preparation of food.

I am a fairly regular visitor of the IHOP chain but tonight I found myself in store number 488 and was extremely disappointed.
I found my service to be just fine it was the quality and the preparation of my meal that let me down. Lately I have been a fan of the sirloin tips both the breakfast and the dinners. Apparently store 488 does not used the same seasoning nor the cooking times as the meat was dry very dry and tough. So should you find yourself traveling through Woodstock Georgia bypass the IHOP there travel a little further down the road and find another one. I believe if I were to rate this store it would definitely be in a negative number

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D
4:07 am EDT

IHOP racist managers and extremely rude and unhelpful customer service!

Last summer I applied for a job at a local IHOP. I was initially told by the black manager I spoke too they weren't hiring. Then several weeks later I noticed over a dozen new employees, and guess what, they were all black.

After filing a complaint with IHOP, I was basically told "Its not our problem, and we dont care."

Several days later a co-manager of the store, and one of the only few white employees that worked there called me and apologized. She stated she was the hiring manager, and admitted, they only hired black people. She also stated she had no control over who the potential job candidates were. The black GM would hand her a list of applications, and all were pre-screened to include only black people. She had to hire from that list, and expressed the same concern I did.

The co-manager stated the owner was deeply concerned as to what happened, and was worried I was going to sue. Being as my lawyer insisted I couldn't just sue IHOP, but I had to sue the owner as well, I had second thoughts about suing at all. I didn't want to ruin this guy's business. The other issue was my health at the time, and I was honestly to weak to fight what happened.

While I honestly and sincerely appreciate the manager who did contact me and apologize for what happened, and I believe she was being sincere, I'm still extremely disgusted with the way IHOP's customer service treated me.

While it may not seem that big of a deal to others, I was honestly so upset over what happened, I became withdrawn for months, and could no longer go out in public. Even almost a year later, and I'm still traumatized over what happened. I have this deep fear of employers now, and I find it hard to trust anyone anymore. I haven't applied for another job since, and now can no longer pay my bills.

How can IHOP resolve my situation? To be honest, I really don't think there's anyway they can. I just want to let them know what they did was wrong, and the unfortunate consequence is that I'm going to make it my life's plan to educate the public as to just how disgraceful this crooked company truly is.

It's far too late for a sorry, and there's no amount of money in the whole world that could ever fix what you did, and I will make sure you pay for eternity with the loss of as may customers as possible.

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8:18 pm EDT
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IHOP server and price

I visited the rogers, Arkansas location on 4/1/17 and i am a highly dissatisfied customer. I was treated very badly by my server (i believe his name is Christopher or Chris) and I was not told about the high price of extras with my meal. I was charged almost 5 dollars extra for green peppers and onions in my scrambled eggs and was not told. When i asked my server about the extra cost he said oops my bad and laughed then said he could give us ice cream for desert but never came back to check after our food was served. Also we were given the bill before our meal even came to the table. I was charged 33.05 for two meals and i find that to be ridiculous for the service and quality of food i received. I am requesting a refund of my 33.05 that i paid, however i paid cash and did not get a copy of my receipt because as i said the server never came back to collect the check or give us the free desert that he had offered us when we complained. Please get back to me as soon as possible on this matter.

Sincerely,

Pissed off customer from Rogers, Arkansas

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M
11:47 am EDT

IHOP management

Hello, my name is M'Elaine Mitchell. Today, as I was receiving information about applying for a position at your IHOP location in Picayune, MS, one of the managers verbally attacked and insulted me. The worst part is, it was PUBLIC on Facebook. I do not think this person (named Jessica Kelly) deserves to hold a management position. I cannot imagine how she talks to/treats her employees. I have shared the post on facebook and it is going viral, giving this restaurant a bad reputation around here. I did absolutely nothing to her, and she just verbally attacks me. I will try to attach proof of the facebook post. I am deeply disturbed by her words, as are my fellow facebook friends. This woman has no right to speak to me the way she did, and if nothing is done I will be filing a harassment/bullying lawsuit against her and your company. I would really prefer to avoid conflict, but something needs to be done!

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11:07 pm EDT
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IHOP Service

This evening [protected]) my family and I went to IHOP in Austin on north IH 35 around 9:15. There was only about 14 people in the place and it still took 40 min to get or food. We waited 35 min without seeing our waitress, we were in need of refills so I had to ask another waitress to get her. Of course she stayed by the coffee talking and laughing until I had to yell for her. When are food comes my order was wrong, I ordered plain French toast and that's not what I got, the waitress just laughed and asked if I wanted what she brought me . To end this, I did not have anything to eat I was just so disappointed. My parents sausage was cooked on the outside but cold in the middle so we had to send it back . Again only about 14 people in the restaurant and more than half were sending their plates back. Our waitress acted like she could care less about our wait, so discussed with the whole service . And so were the people sitting behind us, and what's more disappointing is that we love going to that IHOP at least 2 or 3 times a month but never again .

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M
8:00 pm EDT

IHOP no knowledge of advertised menu

On March 20, 2017, I visited the IHOP on Centerville Road in Garland, Texas. I ordered the sticky bun waffle as advertised on television. My waitress brought me a regular waffle with syrup and pecans. I advised her that was not what I had ordered. She tried explaining to me that it was the same one advertised. Again, I said no. She brought the manager and they were both clueless and did not understand. Finally, the waitress brought me the sticky bun waffle. Everyone in my party had eaten and was ready to go at that time. I got a to-go box and took my sticky bun waffle home.

Are the employees trained? They should be familiar with the menu. Quality service cannot be given if you do not understand the menu. I was very disappointed.

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10:13 pm EDT

IHOP terrible greeting services

Me & my family are regular customers due to it being the neighborhood ihop. 1045pm me and my family waited over 10 mins to be seated then when the waitress Ashley approached she seated the next couple that had just come through the doors. I spoke to manager and still feel like some actions should be taken because this isn't the first horrible experience with her.

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5:18 pm EDT
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IHOP the store

I just ate at rockwall tx ihop... There is a terrible noise in the restaurant... We ate there 3 weeks ago and bought it to the managers attention and today the problem is still there... We ask the girl today whom checked usbgot if they were going to fix it... She said well you are just going to have to live with it because we are no fixing it... It's very annoying and uncomfortable and I cannot enjoy my dinning out...

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10:46 pm EST
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IHOP ihop southwest parkway wichita falls tx

Im a consumer of ihop that has been treated
By a manager of the grave yard shift by the the name of danny i was unfortunate not enuff to get his last name because he would not provide it. When i was there i witnessed a drunk cowboy come into ihop and lyso another cowboy and drag him out. Futhermore after that the individual rode his horse into ihop restraunt while people were eating. Danny did nothing. This was all filmed on phones while people were laughing. You may go to utube and watch this called pancakes and horses. I think corporate office should be aware that its very unsanitary and the safety of consumers is at risk. Futhermore i was told by hearsay that danny the manager has a charge of pedophilia dating back. I believe your establishment may be a very big safety risk and if you do not look into this and fix the management i will go public i personally know people that do have these incidents on there phone.

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12:23 pm EST
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IHOP the rude service

My family and I visited the ihop located at 1425 se federal hwy stuart fl 34994 at around 10:39 am on 03/02/2017 for breakfast. after we asked the hostess not to seat us near the restrooms, she lead us to a table that hadn't been properly cleaned (food crumbs on table). when I told her that we didn't want table, the hostess, with an irrate look, said "you guys want to move again"? once we were finally seated, the one of the coffee cup had a smear of lipstick on it. our server never came over during our meal to ask if everything was ok. basically it was the worst experience i've ever had any restaurant. i'm the gm at mcdonalds in and I hope that mgmt will screen their employees better upon hire.

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K
6:04 pm EST

IHOP manager poor service

My boyfriend and I came out for breakfast. It is 5:30pm no one came to take our order until 5:50pm. When the waiter came over as we started to order our food & I told him I don't want eggs and bacon because I'm allergic he asked Maria the manager and she kept yelling at him saying no we dont build your breakfast by substituting sides. Which I know they do because that's what I always do due to the fact I'm allergic to the bacon and eggs. She was no help at all. So I started to order sides he tell me it's 4.29 for French toast when she had just told me it was 3.99. I'm just disgusted with this visit and manager Maria.

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12:21 am EST
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IHOP ihop on east tx in beaumont tx

I made a mistake on my order with a new waitress. I could hear the manager cursing her and yelling. I couldn't even in joy my meal. The manager was unprofessional and asked for district managers name she couldn't give it to me. So I'm going to take it far as I can to back that young lady. I took the waitress name. Cause she did no wrong and she told the black manager she was calling cops on her instead manager called them on her. I will make any report I need to.

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K
12:08 am EST

IHOP horrible service

Ok so it's Valentine's Day tonight and we are out on a couple date four tables only in the restaurant we never got greeted by a server. The manager took are order after we were sitting for 8 min my water was empty he never noticed and I had it sitting on the side of the table. My friend had to whistle at another server so we could finally get me a refill of water and then we had to also ask for the coffee. There is five servers on the side were they never came to the table. I finally asked who are server was the manager just pointed never had the server come over still. Only seen manager and a girl that we had to whistle to come over and finally at 11:46 minutes the app finally hits the table. Then there is tables all over the restaurant that are dirty no one cleaning then my company drinks are empty three times someone two times it was the manager. Still have not been interduced to a server seen the manager more then the employees which there was five sitting over on the opposite side by the bathrooms. It takes more then 30 minutes to get Are food and we have ran out of drinks multiple times were my boyfriend had to go back into the kitchen and get us some refills. We sit there for 7 minutes after we are done eating the manager then comes and brings us are check no sorry no apology still no server. It was the worst experience I have ever had at a restaurant and I'm a server at a restaurant been one since I was 18 I'm 26. One of the other people at the table manages the Pizza Hut in Chickasha we are all very disappointed and will not return.

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5:47 am EST

IHOP poor service

While having dinner I was shocked that the waitress sit in the lobby and eat. I watched how they just got up and went to a table without washing there hands or anything this is unacceptable and disgusting. I over heard them talk about there personal life also about there dislikes of another manager this ihop really needs to get it together. I myself will not be comming back here again they were sitting around to what looked like management very unprofessional managers if you ask me.

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1:49 pm EST

IHOP food/service/management

I have been IHop customer for over twelve years and recently moved to Frisco area. We went to the closet IHop near our home. There was waiting time so we registered under DAR.

My parents and I ordered as usual what we order. Initially the order was taken wrong. We order one Garden Omelette light cheese with pancakes for my parents and requested an extra plate since they wanted to share. And i ordered Country side omelette light cheese without ham with side of pancakes. And additional side of Hash browns. We requested three coffee and two glass of water. I also requested additional Country side omelette without HAM light cheese with pancakes to go.
The server brought only two cups of coffee first and then brought another one as i request. When the food came she brought two garden omelettes and one country side with ham. I pointed out both issues and she stated i am sorry and took my plate back to get it re-make.
Once it came back and I started to eat it was wrong again. The country side had no cheese and filled with creme cheese inside the omelette. I really got disgusted by then since the order had be wrong from the beginning. My parents end up eating the both Garden Omelettes.
I pointed it out to the waitress again and lost my appetite by then. I requested for the manager and spoke to Adam and explained him the whole situation. He looked at the omelette by then i had totally lost my appetite. I advised the manager to make sure my to go order is not screwed up. Adam brought the order to the table and let me look at it. Once we got home there was no syrup in the order. So i am expected to eat pancakes without syrup.

My total bill was Twenty-Nine and Eight five cents. I paid Thirty-Four dollars including tip even though i had such horrible service from both waitress and Management. Adam/Manager came to collect the check however, instead of going to register to right he took the money as he was counting and went to back side towards the kitchen.

This is my worst experience with IHop, and not only worst experience the way whole situation was dealt shows the staff chef, server and manager do not care about their customer. I will make sure my family and I and anyone i know will not be going there. As far as what happened to the money i did not receive copy of by bill.
I

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IHOP Customer Reviews Overview

IHOP, also known as the International House of Pancakes, is a popular American restaurant chain that specializes in breakfast foods. The restaurant has been in business for over 60 years and has over 1,600 locations worldwide. IHOP is known for its extensive menu of pancakes, waffles, omelets, and other breakfast items, as well as its friendly service and affordable prices.

Overall, IHOP has received positive reviews from customers. Many customers praise the restaurant for its delicious food, generous portions, and affordable prices. The restaurant's pancakes, in particular, are a favorite among customers, with many describing them as fluffy, flavorful, and perfectly cooked.

Customers also appreciate the variety of options available on the menu, including gluten-free and vegetarian options. The restaurant's service is also highly praised, with many customers noting the friendly and attentive staff.

However, some customers have noted that the restaurant can be crowded and noisy during peak hours, and that the wait times for a table can be long. Some customers have also reported issues with the quality of their food, although these complaints are relatively rare.

Overall, IHOP is a popular and well-regarded restaurant chain that offers delicious breakfast foods at affordable prices. With its extensive menu, friendly service, and convenient locations, it's no wonder that IHOP has become a favorite among breakfast lovers across the country.

IHOP In-depth Review

Overall Rating: IHOP is a popular restaurant chain known for its delicious breakfast options and friendly service. With a wide variety of menu items, affordable prices, and a commitment to cleanliness and customer satisfaction, IHOP is a great choice for a satisfying meal.

Website Design and User Experience: IHOP's website is well-designed and user-friendly, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search options. The website also provides helpful features such as online ordering and a store locator.

Menu Variety and Quality: IHOP offers a diverse menu with a wide range of breakfast, lunch, and dinner options. From fluffy pancakes and omelettes to burgers and salads, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Pricing and Value for Money: IHOP offers affordable prices for its menu items, providing good value for money. The portion sizes are generous, and the quality of the food justifies the prices. Additionally, IHOP frequently offers special deals and promotions, making it even more budget-friendly.

Customer Service and Staff Friendliness: The staff at IHOP is known for their friendly and attentive service. They are always ready to assist and ensure that customers have a pleasant dining experience. The waitstaff is knowledgeable about the menu and can provide recommendations if needed.

Cleanliness and Ambiance: IHOP maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the tables are regularly cleaned. The ambiance is warm and welcoming, creating a comfortable environment for customers to enjoy their meals.

Accessibility and Location: IHOP has numerous locations across the country, making it easily accessible to customers. The restaurants are conveniently located in both urban and suburban areas, with ample parking available. The locations are also wheelchair accessible, ensuring that everyone can enjoy a meal at IHOP.

Online Ordering and Delivery Options: IHOP offers online ordering through its website, allowing customers to conveniently place their orders for pickup or delivery. The online ordering system is user-friendly and efficient, making it easy to customize your meal and add any special instructions. Delivery options are available through third-party delivery services.

Special Offers and Promotions: IHOP frequently offers special deals and promotions to its customers. These can include discounted meals, limited-time menu items, or loyalty program rewards. By taking advantage of these offers, customers can enjoy great savings and additional value.

Social Media Presence and Engagement: IHOP has a strong social media presence, with active accounts on platforms such as Facebook, Instagram, and Twitter. They regularly engage with their followers by sharing updates, responding to comments, and running contests or giveaways. This allows customers to stay connected and informed about IHOP's latest offerings.

Health and Safety Measures: IHOP prioritizes the health and safety of its customers and staff. They adhere to strict cleanliness and hygiene protocols, including regular sanitization of high-touch surfaces and proper food handling practices. IHOP also follows local health guidelines and regulations to ensure a safe dining experience.

Dietary Restrictions and Accommodations: IHOP offers a variety of options for customers with dietary restrictions or preferences. They have a separate menu for gluten-free options and can accommodate other dietary needs upon request. The staff is knowledgeable about allergens and can provide information about ingredients used in their dishes.

Loyalty Program and Rewards: IHOP has a loyalty program called MyHOP, which allows customers to earn points for every dollar spent. These points can be redeemed for discounts or free menu items. The program also offers exclusive perks and promotions for members, making it worthwhile to join.

Community Involvement and Corporate Social Responsibility: IHOP is committed to giving back to the community and being socially responsible. They actively participate in charitable initiatives and support local organizations. IHOP also focuses on sustainability by implementing eco-friendly practices and reducing waste.

Additional Services and Amenities: In addition to its dine-in and takeout services, IHOP offers catering for special events and occasions. They can provide customized menus and deliver the food to your desired location. IHOP also has a gift card program, allowing customers to share the joy of IHOP with their loved ones.

Consistency and Reliability: IHOP maintains a high level of consistency and reliability across its locations. The quality of the food, service, and overall experience is consistently good, ensuring that customers know what to expect when dining at IHOP.

Feedback and Reviews from Other Customers: IHOP has received positive feedback and reviews from many satisfied customers. People appreciate the delicious food, friendly service, and affordable prices. The restaurant chain has built a strong reputation for consistently delivering a great dining experience.

Comparison with Competitors: IHOP stands out from its competitors with its extensive menu variety, affordable prices, and commitment to customer satisfaction. While there are other breakfast chains available, IHOP offers a unique dining experience that keeps customers coming back for more.

Recommendations and Improvements: One area for improvement could be expanding the vegetarian and vegan options on the menu to cater to a wider range of dietary preferences. Additionally, enhancing the online ordering system to include more customization options would further improve the user experience.

Conclusion: IHOP is a reliable and customer-focused restaurant chain that offers a wide variety of delicious menu options at affordable prices. With friendly staff, clean and inviting locations, and a commitment to customer satisfaction, IHOP is a great choice for a satisfying meal. Whether you're craving pancakes, omelettes, or burgers, IHOP has something for everyone.

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IHOP contacts

Phone numbers

+1 (866) 444-5144 +1 (818) 637-3079 More phone numbers

Website

www.ihop.com

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