IHOP
reviews and complaints

It took over an hour to get food, and the pregnant mgr said somehow the food ticket got lost, so she will deduct from the price. She didn't know that I was using a free rooty tooty email, so when it was time to pay, she had the nerve to say that you can only use that coupon for pancakes not anything on the menu anymore. Which is total B.S because we literally left ihop in meridian and used the coupon for anything on the menu and they just deduct the rooty tooty price from your bill. I was so furious I immediately came home and emailed corporate.

Arrived at facility at 4pm and only 3 parties of people in . Several parties arrived after our family. Within 45 min time frame, we received only one set of beverages. 3 parties that arrived after us with same amount of people were served first. We were not given additional beverages until 5pm and finally served at 515pm. This is unacceptable customer service. Also, bathroom was filthy. On way out of facility, noted floor not swept and dirty napkins on floor.

This is a formal complaint about your unsavvy employees you have running your establishment in addison Texas and if i dont get some immediate feedback on this situation I will be taking further action. I wemt into your restaurant on beltline this past weekend and waiting for seating and while doing so a family came in of the same race the hostess was to be seated and was immediately seated with no waiting period. Now just for the record I am not hispanic. And the employees felt the need to apologize continually as well as the manager but if NOTHING wrong was done why apologize. And im sure this isnt the first time this has happened. By the way the manager on duty was Frankie. And someone needs to contact me immediately about this at [protected]@yahoo.com.

My mother and I stopped at an ihop, heres the address
3408 S Main St, Lindale, TX 75771 ... and our waitress took a while to come to the table then when she finally did she was rushing us and there wasn't even alot of people in there.Then when we asked for a refill, or hot syrup or napkins she always said "hold on, hold on" but when other people in there asked she said "ok I'll be right back", ...i can honestly say we'll never stop by there again.

I am a server at ihop on stemmons trail and i worked 3am to 2:40pm for new year & i had money stolen from me. I asked the MOD to please check the cameras and the respond i got was that she didn't know how to work the camera. I worked 12 hours & to clock out with no money it doesn't seem fair. I would like to know if there's Any way resolve this issue?

How can lhop let poor negative lying people run and franchise their name to bad for business partners? My wife work for one in Lawton Oklahoma when she was hired they told her she get to keep tips but the owner's take the tips back when she get her pay check plus charge for drinks any time she on clock even the ones the doctor say they can't drink soda. So I urge this to be fixed or the tax and work force agency will know y'all knowingly allow y'all partners to extort their employees for their work and pay !

IHOP corporate office Guest relations supervisor Alfredo tells me that franchise owners of IHOP have as much say as the corporate does on how they want to run their franchises and how they can disrespect customers at anytime and Ihop will not do anything about it. This is completely sad that I hop will allow any owner to do whatever they want and they would not lift a finger to punish a franchise that abuses their powers.

On 12/25/17 I brought my child with disabilities
We were treated like crab the manager even call the cops on me just because I wanted his name.
I would like to have someone from the corporate office give me a call. The manager had no ethics and was so disrespectful.He kick us out saying they were close, while there were customers eating.
The IHOP on Totowa NJ

On Sunday, December 24 I was at the IHOP at Dallas Fort Worth international Airport terminal E. the manager on duty at 12 noon that day, told me that I could have breakfast at the bar when I went to the bar the bartender told me that they did not serve breakfast and that I had to go back to the tables. When I went back and told the manager the manager did not Nothing. Absolutely nothing. . I have been a pAtron of IHOP for over 40 years. This type of service is not acceptable able. And discriminatory.

Paul Gonzalez. 956. 970-2293.

There is a new IHOP at 99th Ave & Happy Valley rd which opened the end of November. I have tried numerous IHOPs over the years and decided due to poor customer service that I would boycott them. There is a new one in our neighborhood and My daughter called in an order tonight 12-20-17 and I picked it up. When I got there the woman asked if she could help and I explained I was there to pick up an order for Becky. She came back out and said there wasn't one so I called my daughter to see if she called the right store. THe young man just got off the phone and I asked if it was for Becky. He said yes uh do you still want it? I said well I am here to pick it up. He had problems inputting into the register and a girl named JoJo helped him thank goodness. So I am sitting waiting for my order and finally it comes. It was $34.18 which I paid. Due to dealing with the incompetent person at the front I checked to make sure it was there. No pancakes so I told him and he then went to the kitchen and got them. No pancake syrup. NO Silverware. when I got home everyone was so disappointed. THe confetti pancakes tasted really bad, the egg was overcooked and the bacon was not cooked thoroughly. The sausage was disgusting and didn't have a good taste to it. The stuffed French toast (strawberry) was not like it shows on TV and tasted crappy. the Omelet was OK. I called the store and spoke with a person named David who said he was the manager (which I really doubted). he apologized and I was really shocked he didn't offer to replace the food that was bad. How disappointing was this but IHOP has lived up to it's name for HORRIBLE CUSTOMER SERVICE. I will spread the word about this new store and tell my horror story to all that will listen plus put it on social media. I am also going to file a complaint with the health department about the bacon not being cooked thoroughly. No wonder this establishment didn't have many customer's. I am so disgusted right now that our dinner was ruined, the lack of service I received and the poor service that was provided. Is it a requirement to provide crappy service when you go to an IHOP as there have been numerous ones where the same stuff happens. When you dine in they give you the silverware after your food has been delivered and then it's cold by the time they give it to you. IHOP IS RATED #1 IN POOR CUSTOMER SERVICE.
Signed a Very Unhappy no longer Customer.
Becky DeMartini

Me and my Husband visited the IHOP on Dysart and Van Buren. During the visit we exposed to what appeared to be a hostile work environment. The manager was openly yelling at a cook and as well as reprimanding 2 servers within ear shot and all of this was followed up by a restaurant wide meeting that caused our food to take 50 Minutes For a table of 2. When my order finally came my order was wrong and had to wait an additional 5 minutes. The manager, Ellie, then did not apologize or even acknowledge the 2 other patrons in the establishment which included me and my husband and another table of 5. I will not be returning to this location.

I walked into the IHOP on 3130 S memorial in Tulsa... waited to be seated... No waitresses walk up us... we wait and then another couple walked in and everyone came to the front and said that couple... so we wait there still... about 3 guest where seated before we where helped... All those guess where white and race... Me and my wife are black couple from Miami Florida... I feel it shouldn't matter what color just to be seated to eat breakfast... I will not return at all

on Dec 10 I was choked by an IHOP employee and they fired me for whatever reason I hv no idea, but tha employee that choked me was rehired, but got fired for hitting another employee wit a plate in his face, my thing is if it's company policy how did he get rehired, and all so the manager was out there fighting and she still got her job, I don't feel like I was treated fairly because if like I said it's company policy then neither of them should have been there, all I'm saying is right is right and wrong is wrong, cause if proper portalcal had been handled they would not have even been there and I would still have my job, I was good at my job I loved wat I did for this company but I lost my job because of the misjudgment or mishandling of paper work and going by the books

the i hope resturant on hamond lousiana the service so bad with atotut and when we aske for the manger they said the service his girle frind her name nure and the manger nathin and one of the server she said he is druge delar and sle druges of the property we felt so bad for the owner but we well never go back its so bad for your company to have manger with crimnal recourd and we well never go to any ihop any more weekend friday 8 2017 night shift manger

We went to IHOP last night with a group of 12. We were told the food wouldn't be too long and we were seated at 11:15. After that, our food was not brought to our table until 1:05 with the people telling us consistently that the food was either almost done or ready but it still never came. Then when it finally did. Half of our plates were cold, bacon was dropped on the ground and then no new prices were brought. Some meals weren't even eaten because they were soggy for being ready for so long and not brought to the table. By the time we got our food, we were just wanting to leave and not even eat or pay. This experience was absolutely horrible and we will probably never go back. Never have I been to a restaurant that took almost 2 hours to get food from the time we ordered to it being on the table.

If you're going to take up space in truck stops, these are places truckers CAN park, HAVE BEEN GOING TO FOR YEARS, and depend upon IN AND OUT service! Having to wait in long lines to eat when we are on schedules is NOT a warm fuzzy! If it weren't for truckers, please tell me how IHOP would operate without truckers delivering the foodstuffs you serve?!
Have a Merry Christmas! (Said with sarcasm!)

Hello I'm complaining about the customer service at Ihop, My family of 6 and I went in to dine for lunch.. We sat waiting for someone to come and seat us for 20 minutes no one helped us or asked if we'd been help then once we saw an employee pass we asked if we should seat ourselves he shrugged his shoulders and walked off. On FM 1382 in Cedar Hill, Tx...

We came to eat and my friend ordered a sand which that came with rye bread( he didn't want the rye bread), well we asked for the bread to be took off and replaced with other bread not only did they take the bread off but they also took almost all of the meat and then told us that we will be charged extra for the meat to be put back on the sandwhich! We asked to talk to the manager she comes over and tells us that because the rye bread was thicker and bigger that is why all of the meat was on the sandwhich like that but because they changed the bread they had to take the meat away, but we where still gonna be charged for the same sandwhich plus charged extra because they have to put meat back on the sandwhich that was already on it! Because we didn't want to pay for meat that was already on a sandwhich they took off in the first place the manager brings us a ticket for the drinks and takes both our meals off the table and tells us we can pay at the front. Very disrespectful and she (the manager) didn't care to resolve our issue. Whitney Ruff and Kaitlin Jeffers was who we dealt with and I'm disgusted!

Ihop off Forest lane in Dallas TX
I asked for sausage links well done.
Lazy [censor] cook deep fried them.
Waiter actually brought them out to me.
Looked in the kitchen for someone to tell n there is lazy [censor] cook w hands in pockets.
Mngr did have them recooked.
The time it took for me to get mngr to voice the complaint eggs were cold.
Sucky start to someones day.