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1.2 908 Reviews

IHOP Complaints Summary

58 Resolved
839 Unresolved
Our verdict: If considering services from IHOP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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IHOP reviews & complaints 908

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P
7:40 pm EDT

IHOP no egg beaters

My friends & I go to the iHop on 541 in Westampton, NJ and have always enjoyed our visits, until today! After going to a movie we stop in to iHop. I ordered an veggie omelet which I loved till today, after taking our order I was informed that you no longer offer Egg Beater substitute. WHY? The egg whites that are available are gross-my opinion.
If you will not be offering the Egg Beaters then we will not be eating at iHop & will drive further down the road to another chain.

Thank you
Pat Sherman
[protected]@gmail.com

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9:16 pm EDT
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IHOP horrible service

My family and I went to have dinner for my sons bday. Bailey was our server. First off, he came back 3 different times to ask us what we wanted the last time he asked us if we wanted two silver 5's without pancakes. Huh? Secondly, I told him my hash brown weren't fully cooked, he said "oh" "well I'm going to go ahead and leave yalls check, is it ok to leave it at this empty table behind y'all" we said sure.. He brought my sons order out wrong and blamed the cooks and I asked my son if he would just eat it because we waited forever for our food already. He never prebussed one single dish from our table and lastly I asked him if they did anything special for birthdays because we were celebrating one. He said "yeah, I'll make him a sundae" then he came back and asked if we just wanted the sundae or did we want them to sing happy birthday" I said, yeah y'all can sing happy birthday. He goes "well none of us want to sing happy bday really" I said ok? Well you can just make the sundae. He left, came back and asked if we wanted it for here or to go. I said you can just make it to go. He took so long we got up and started to leave. He handed us the sundae and cashed us out and gave us a kids eat free discount. I've never had service that bad in my entire life. I literally thought I was being pranked

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4:38 pm EDT
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IHOP rude and disrespectful management

Date: 10/8/2017 Wait time for food: 45 minutes

Resolution - Train your managers or get rid of them!

IHOP used to be my favorite place for breakfast. Unless I decide to drive 10 miles father to go to the next town with an IHOP, I wont be going there anymore. The local IHOP's GM (Debary FL) literally yells at the staff behind a half wall. I mean seriously does he not realize sounds does travel around corners? I've heard him cuss at the staff, talk down to the staff and disrespect them in front of customers. I understand this store is a Corporate store, I've also read all the comment about rude management at the IHOPs, so IM wondering what (if any) qualifications are required to represent the Corporation? I would think as large as this company is, they would do something about it?

I feel bad for the staff, I've seen many walk away embarrassed by his actions and I've heard the servers apologizing to their customers.

Honestly, If my boss talked to me in that manner, I don't know that I would have been able to bite my tongue!

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1:01 pm EDT
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IHOP management

Ihop store 3576 huber heights oct 8 1:22 pm. We were served cold eggs over eazy a cold waffle after waiting 20 min with no drinks served. We had to wait for silver ware cause none was rolled up so we ate our food with our hands untill some were clean my coffee and water was finally brought out no creamer and coffee was warm not hot and manager finally came out asked how everything was i told him about wait on drinks was served food cold our eggs and waffles were cold he said the wait on drinks was so i was served a fresh brewed pot i told him the coffee was just served to me and its only warm. He offered us no explanations for cold food said sorry to hear about your service and walked away. Drink less than half a cup of coffee and he seamed upset that i wanted it takin off my bill. We payed full price for cold food. The waitress 186 norma m did everything she could to help us out kept running back checking on our drinks and silverware she did everything she could do without having to cook and wash dishes just to serve us. very poor management by the manager. Our check number is 8235 table 35/1 auth code 06221c. We ordered a pumpkin spice coffee a decaf that was taken off bill 2 waters a waffle add pumpkin spice butter and carmel. banana fosters brioche french. 2eggs over easy. 2 sausage links.

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10:34 am EDT
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IHOP ihop on apalachee parkway tallahassee fl

Just walked out of the I hop on Apalachee Parkway as did the table 2 away from us. After being seated we waited for 15 minutes and had to ask for someone to take out order. Waiting another 45 minutes for our food to come and the first 2 things to be brought out were wrong. One order was blueberry pancakes that were supposed to be blueberry but without the whipped topping and compote on top. The pancakes were plain without a blueberry in sight. The omelet that was brought out was totally wrong as well. This was totally ridiculous with no explanation ever given as to why it took so long to begin with. The other women that walked out had sat down several minutes before us and there were only 2 of them and had never received food either. It is completely unacceptable to not even be acknowledged when you sit in a booth for 15 minutes I can infer if you are busy but no eatablishment is too busy to acknowledge you and say I will be with you in a few minutes. It is also beyond ridiculous to wait for 45 minimum for pancakes, French toast and an omelette and then they are brought out wrong. The manager on duty did seem concerned as I told him why we were walking out and seemed that he would intervene but after wasting an hour already with a 4 hour drive ahead of us I did not wait around to give him a chance. There is seriously something wrong with this establishment that needs to be corrected

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8:07 am EDT

IHOP customer service

On Saturday night 10/8 I received the absolute worse service from Ihop ever. My waiter was very forgetful, I had to ask for one refill 3 times, I sat and waited for hot butter, syrup and ketchup for 15min, my food was cold and became nasty. My waiter didn’t come and check on us from 2am - 2:50. And then when I asked to speak to the manager she went and whispered something obnoxious in her coworkers ear. The manager was not professional at all even though he did listen to my complaints he did not do so in a positive manner. When I asked him to remove the meal cause I had not ate the majority of it because it WAS COLD he said that wasn’t fair and he could only give me a 20% discount. This was the ihop on walnut street downtown.

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1:31 pm EDT

IHOP very rude employee, named francisco

I was treated with blatant disrespect and rudeness this morning at an anchorage IHOP by an older man in a black shirt named Francisco, continuously looking at me and whispering to employees, and walking past me giving me dirty looks. Awful customer service skills, he makes the business look very unprofessional. Aside from that he has not been doing work from what I've observed.

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12:03 pm EDT

IHOP service

My husband and I went to the IHOP in Gulf Breeze, FL this morning between 9 & 9:30 am. After waiting at least 10 minutes as there was another couple in front of us to be seated. (by the way the restaurant was NOT crowded and there were alot of empty tables) There was no hostess to seat them or us. Finally a waitress came and got the couple in front of us and seated them. Then it was quite a while before another waitress came and told us that the cooks in the kitchen were behind and it would be 15 minutes before someone would be able to get our order. So we said it was fine and just seat us and bring us coffee no problem. So she seated us and brought out our
Coffee. After almost another half hour she came and took our order verbally not writing it down. Approximately 45 minutes went by still we did not receive our order. In the meantime several other people were seated and waited on and received their food. Still we had no food. Other patrons were almost finished by then so I flagged down our waitress and told her we originally did not mind the wait however when people who had come in after us were served and were almost finished, we wondered what was the problem. The gave us some explanation about basting our eggs and the rest I couldn't understand or hear as she walked off. Another 30 minutes went by and another waitress appeared with our food. We ate and left leaving no tip as we felt they lied to us from the beginning and we were bring punished for coming in at the wrong time and the waitress was all shook up from the previous crowd. The service was extremely bad and they should have waived our check. We have been going to that IHOP almost ten years and this was the worse service ever and it will be quite a while before we think of returning there after the way we were treated. Almost two hours later we left.

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6:13 pm EDT

IHOP being physically abused by the manager at ihop

I can't believe what happened to me today. I've worked at IHOP for close to a year . I've been uncomfortable and wanting to leave IHOP for a while because my boss is verbally abusive and inappropriate., but because I'm a single mother of 4 I can't just leave.but today it went a step further then just verbal abuse or intimidating he actually physically harmed me. In the middle of a rush he got overwhelmed like he often does and took it out on me.he was expediting my food and I was dragging my pancakes I told him my table was missing them. I went back 2 more times the cook stepped off the line for some reason and they weren't ready. Now the customers complaining so I tell him.He of course blames Me for taking "a year"to come back. I informed him no I've been back twice he jabbed the plate into my stomach.! I raised my voice at him and asked if he was serious did he really just intentionally push the plate into my stomach and hurt me. I said don't do that. He proceeded to snatch the plate back and push my arm out of his way. I can not believe that this man is allowed to run this family establishment with the temper he has. If he can do that to me he can do it to anyone. Since when is it OK to touch anyone like that? I called the cops because if it were the other way around I would have been fired or in handcuffs He received a fine. All he got was a fine. if he can loose his temper like that on me who's to say that it can't happen to a guest. I'm just so hurt. All the gusts were staring at me in the front it was embarrassing and now I'm really concerned about how I am going to pay for my rent and bills. I'm scared to go back to work especially for him. It's like he's untouchable. Nothing happens they can treat employees however and people are either to scared to say something because they will get there hours cut or worse! I'm just confused. I am just so upset.

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A
Alexander Leonov
, US
Oct 04, 2017 12:15 pm EDT

O, eah, call to Office for Civil Rights and complain against DISCRIMINATION on job place against women. Also, may apply against that in United Nations organization - if it may have severe complications ( unemployment, no money for children maintenance, problems with SNAP and rent payment).

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L
10:22 am EDT

IHOP management/staff breakdown in grove city ohio

My family visited the Grove City Ohio location yesterday. We were seated and our server arrived to take our order...so far so good. We were the only patrons in the entire establishment.

We waited...and waited...and waited...running out of our beverage with no one available to get us refills until I finally said something to two people that worked there that we would like our server. She brought us refills and we waited some more.
Our food finally arrived but it was cold burned and missing some of it. It took 3 different times to get what we needed.
Once that was settled all of the associates...and I mean ALL of them left the floor. It sounded as if a party was being held in the kitchen.
My brother started choking on his food and I started screaming for help...no one came to help...I managed to do the Heimlich on my brother...making him puke on the floor...still no one came.
Finally I started screaming into the kitchen some profanity because I was beyond stressed out. My brother could have died. They all came out at once and instead of taking concern for him I was told by an associate that they aren't responsible for our safety and we could have called 911. None of us had phones on us. I was verbally attacked by this associate while the manager stood by and witnessed all of this. I told all of them that I too was a manager and this was the worst management I have ever seen. No offer of apology...nothing but...want us to call 911? AFTER THE FACT.
I refused to pay for our meals which sat almost entirely untouched minus the puked food on the floor. I was told that they watch cameras in the back of the store to see if we need anything. Yet not one associate bothered to step into that floor the whole time and even after I did the Heimlich. Including the manager. The associate that was threatening toward me started yelling that I would pay...finally the manager told him to step back and take a chill pill.
THIS IS NOT ACCEPTABLE and I am considering contacting an attorney. I expect to hear back from someone in the Corp office about this fiasco of a restaurant.

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10:03 pm EDT
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IHOP ihop store #1465

I ate at the above store this morning (table 22/1 chk #5649 Sept 28, 2017 11:05 am).
I ordered the pumpkin pancake combo with bacon and the eggs were to be over medium. I sent them back twice... both times they were over easy.. I did not eat them, or the cold hash brown or the nearly raw bacon. The pancakes weeee warm and I did eat them. My biggest complaint was the cleanliness of the store. The floor was very sticky.. my shoes stuck to it. The table was sticky. The bathroom was filthy. The booth across from me had 12# inch rips in the seat. And the topper of all... I left with a minimum of 9 flea bites on my lower legs. This is absolutely disgusting. I will NEVER step foot in there again. IHIO used to be a great place for breakfast. When I was a child in 1960 we used to go to IHOP in Southern California every Sunday. What a huge disappointment today was.

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8:47 pm EDT

IHOP poor service store #3576 huber heights, ohio 45424

September 28, 2017

Around 2:30- 2:45pm My finance and I patronized the above listed location. We left a Waffle House because they did not have any hot tea bags. Got to this location no Black Tea bags but Chamomile. My finance went with the Chamomile Tea I went with coffee, we both ordered the cheeseburger amulet, a order of stw/banana French toast two orders of hash browns with tomato and cheese.

That said the waitress an African American girl with her hair in a afro puff...she never introduced herself (later we learned when she placed our order she left off the French toast) the young woman took a long time to bring us a spoon for our tea and coffee we had to ask another waitress for cream. She never came back to ask us anything. When we got the attention of the manager on duty the food was coming out with the know name waitress and another person.

The food...the hashbrowns were so bad the manager went back to the kitchen to re-order...the omelet was cold a waitress named Kiarra ended up helping us. She made sure our food was hot and we had what we needed to enjoy our meal. Mind you the know name waitress NEVER came back as our server. I watched her go around the back of the restaurant to avoid passing us.

The meal came to $40.00 and I tipped Kierra in front of the manager for taking over our dining experience before we finished our meal...mind you Kierra refused the tip I insisted YOUR MANAGER asked her to make sure the rest of our meal came out and left...

Kierra is a waitress that really understands the meaning of customer service...servicing the customer. She turned our entire dining experience around while training another teammate. She is a shining star that has potential to one day be placed in a managerial position.

Your manager on the other hand could take some lesons from Kiarra, he never once came back to ask us ANYTHING...NEVER offered a complimentary meal
toward a future visit or a discount on our meal.

Our experience did not leave me with a desire to return or reccommned this location as an enjyable dining experience. If I did return to that location it would be for Kierra...

My suggestion you need a different manager one that understands servicing customers.

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8:28 pm EDT
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IHOP complete breakdown of customer service

Food horrible and cold. Food was not fresh. Tables filthy. Manager doing nothing to correct the problems.
Manager name is Nelson. Store 3015 in Cypress Texas.
$13.50 want refund in form of a check.
Certificate not acceptable.
Please help this IHOP.
WE ARE SENIORS AND EATING AT IHOP FOR 45 YEARS.
NEVER EXPERIENCED SUCH HORRIBLE RESTAURANT MANAGEMENT.
WE LIVE 1 MILE. FROM STORE 301
HAVE EATEN AT THIS IHOP FOR 1 YEAR SINCE WE MOVED TO CYPRESS TEXAS.
ROBERT BARTHLOW
[protected]
bobby.[protected]@comcast.net.
Thanks for your immediate attention.

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2:12 pm EDT

IHOP host/manager

our waitress was mistreated inside/outside was just as bad he was raising his voice to our waitress bad enough she was crying inside prior to waiting on us it's unprofessional for a host/manager to treat an employee the way he did n the gentleman was black n wearing a cream color suit w/sneakers . We had even asked our waitress if she was ok she said yes

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2:18 pm EDT
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IHOP management

Regarding IHOP on Ring rd. Greensboro NC. Gm Iris Uscanga is verbally abusive to her employees daily. She continuously screams at her employees, talks and about employees to other employees, she is very rude toward customers, and also talks badly about the customers to her employees. I was employed there and recently quit, do to the verbal and mental abuse. I had not repotered this earlier due to fear of losing my job, as she threatened me with termination frequently for no reason and as well to other employees as well. Most good is spoiled but she has employees change the dates and the labels so she will not lose points. The dish racks that are used in the dish machine in the dish area are coroded with mold. She claims that working weekends and holidays are mandatory, as her daughter who is employed there, does not work on Saturdays or holidays. I have had many customers that have complained to me of how they would never come back due to her rudeness and racism.

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1:51 pm EDT

IHOP their ceiling tiles have live black mold.

In several spots in the restaurant area there are tiles with black mold. You can see water damage on other tiles also I included pictures but you can't tell that the mold is fuzzy and live. Store #3536 Also, there is a very large Oak tree right out front that is dead. I don't know how brittle it is but it can be extremely dangerous for parking and walking to the door if any of the limbs should fall.

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9:24 pm EDT

IHOP manager issues

I was at Ihop Thursday, had the best server ever young black girl with red hair love her attitude and serving . Only problem was I watch her get cussed out in front everybody in the restaurant . I had no problem with her attitude nor her serving . The manager need to learn how to talk to the employees . I love her serving and will be back to see her real soon and hope that she get treated better next time I'm in the restaurant .

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1:17 am EDT

IHOP horrible service!

Waitress was very innapropiate in her language,
She was running around the table saying we had to HURRY UP, becuz she needed to leave, She trew all the straws, forks and napkins at us like if we were animals!
When the food arrive 5 minutes pass and the bill was already on the table! With boxes! ""Really"?
Horrible choice for my family reunion after so many years,
Thank you for your unprofessional service!

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8:27 pm EDT

IHOP the pay certain people are receiving is less than minimum wage

Listen my IHOP I am am employee of is the Statesboro ga location owned by madjid farshci they make you sign paperwork when hires that allows them to take 40 cents an hour from you and they pay people minimum wage minus 40 cents every hour which makes it 6.85 an hour plus the cooks only make about 8 per hr some less than that and the training in the store is almost non exisistant I worked there for almost 4 years before and am aware of how to do everything but the only other cook pretty much that does know what's going on is the assistant store manager and should not have to cook I know I could help our store achieve better standards and reviews if given the ability to do so as you will see the info on social media is even wrong about the store brandy isn't and hasn't been the gm for more than 4 years and we are open 24 hrs on Friday and Saturday

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9:59 pm EDT
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IHOP management

-9/17/2017
-10:17pm, roughly
-Receipt#: 32/0522
-Check#: 2490

So, I went to dine here with a friend of mine at around 10pm. The server (Jeremy) was polite, but there was one issue. Apparently, there is a distinction between a dessert crepe and a dinner one. I had told our server I was ordering dessert and ordered the fruit top crepe for $3.70. Instead, I wound up being charged $8.34.

It was likely a miscommunication or confusion, mistakes happen. What I took issue with and the reason why I'm coming forward with this is because of how poorly the manager on duty decided to handle it. It was an older lady, she approached the table - no greeting, not even a hello - and she looked at me. I started describing the issue and she told me, "That's why you need to learn to read the small print."

I told her I had said dessert, she did not respond. As a matter of fact, she didn't even address it in spite of the fact that she asked me if I had said dessert, which I did. She did not bother investigating, offered no apologies, no alternatives, etc. Instead, she nodded and walked away.

What would resolve the issue (for me, at least) is either a refund, an adjustment or, at least, some disciplinary action against that manager on duty. That kind of attitude, even with the stressors of her job included, is unacceptable under any circumstance and her tone was something that left little to be desired.

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IHOP Customer Reviews Overview

IHOP, also known as the International House of Pancakes, is a popular American restaurant chain that specializes in breakfast foods. The restaurant has been in business for over 60 years and has over 1,600 locations worldwide. IHOP is known for its extensive menu of pancakes, waffles, omelets, and other breakfast items, as well as its friendly service and affordable prices.

Overall, IHOP has received positive reviews from customers. Many customers praise the restaurant for its delicious food, generous portions, and affordable prices. The restaurant's pancakes, in particular, are a favorite among customers, with many describing them as fluffy, flavorful, and perfectly cooked.

Customers also appreciate the variety of options available on the menu, including gluten-free and vegetarian options. The restaurant's service is also highly praised, with many customers noting the friendly and attentive staff.

However, some customers have noted that the restaurant can be crowded and noisy during peak hours, and that the wait times for a table can be long. Some customers have also reported issues with the quality of their food, although these complaints are relatively rare.

Overall, IHOP is a popular and well-regarded restaurant chain that offers delicious breakfast foods at affordable prices. With its extensive menu, friendly service, and convenient locations, it's no wonder that IHOP has become a favorite among breakfast lovers across the country.

IHOP In-depth Review

Overall Rating: IHOP is a popular restaurant chain known for its delicious breakfast options and friendly service. With a wide variety of menu items, affordable prices, and a commitment to cleanliness and customer satisfaction, IHOP is a great choice for a satisfying meal.

Website Design and User Experience: IHOP's website is well-designed and user-friendly, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search options. The website also provides helpful features such as online ordering and a store locator.

Menu Variety and Quality: IHOP offers a diverse menu with a wide range of breakfast, lunch, and dinner options. From fluffy pancakes and omelettes to burgers and salads, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Pricing and Value for Money: IHOP offers affordable prices for its menu items, providing good value for money. The portion sizes are generous, and the quality of the food justifies the prices. Additionally, IHOP frequently offers special deals and promotions, making it even more budget-friendly.

Customer Service and Staff Friendliness: The staff at IHOP is known for their friendly and attentive service. They are always ready to assist and ensure that customers have a pleasant dining experience. The waitstaff is knowledgeable about the menu and can provide recommendations if needed.

Cleanliness and Ambiance: IHOP maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the tables are regularly cleaned. The ambiance is warm and welcoming, creating a comfortable environment for customers to enjoy their meals.

Accessibility and Location: IHOP has numerous locations across the country, making it easily accessible to customers. The restaurants are conveniently located in both urban and suburban areas, with ample parking available. The locations are also wheelchair accessible, ensuring that everyone can enjoy a meal at IHOP.

Online Ordering and Delivery Options: IHOP offers online ordering through its website, allowing customers to conveniently place their orders for pickup or delivery. The online ordering system is user-friendly and efficient, making it easy to customize your meal and add any special instructions. Delivery options are available through third-party delivery services.

Special Offers and Promotions: IHOP frequently offers special deals and promotions to its customers. These can include discounted meals, limited-time menu items, or loyalty program rewards. By taking advantage of these offers, customers can enjoy great savings and additional value.

Social Media Presence and Engagement: IHOP has a strong social media presence, with active accounts on platforms such as Facebook, Instagram, and Twitter. They regularly engage with their followers by sharing updates, responding to comments, and running contests or giveaways. This allows customers to stay connected and informed about IHOP's latest offerings.

Health and Safety Measures: IHOP prioritizes the health and safety of its customers and staff. They adhere to strict cleanliness and hygiene protocols, including regular sanitization of high-touch surfaces and proper food handling practices. IHOP also follows local health guidelines and regulations to ensure a safe dining experience.

Dietary Restrictions and Accommodations: IHOP offers a variety of options for customers with dietary restrictions or preferences. They have a separate menu for gluten-free options and can accommodate other dietary needs upon request. The staff is knowledgeable about allergens and can provide information about ingredients used in their dishes.

Loyalty Program and Rewards: IHOP has a loyalty program called MyHOP, which allows customers to earn points for every dollar spent. These points can be redeemed for discounts or free menu items. The program also offers exclusive perks and promotions for members, making it worthwhile to join.

Community Involvement and Corporate Social Responsibility: IHOP is committed to giving back to the community and being socially responsible. They actively participate in charitable initiatives and support local organizations. IHOP also focuses on sustainability by implementing eco-friendly practices and reducing waste.

Additional Services and Amenities: In addition to its dine-in and takeout services, IHOP offers catering for special events and occasions. They can provide customized menus and deliver the food to your desired location. IHOP also has a gift card program, allowing customers to share the joy of IHOP with their loved ones.

Consistency and Reliability: IHOP maintains a high level of consistency and reliability across its locations. The quality of the food, service, and overall experience is consistently good, ensuring that customers know what to expect when dining at IHOP.

Feedback and Reviews from Other Customers: IHOP has received positive feedback and reviews from many satisfied customers. People appreciate the delicious food, friendly service, and affordable prices. The restaurant chain has built a strong reputation for consistently delivering a great dining experience.

Comparison with Competitors: IHOP stands out from its competitors with its extensive menu variety, affordable prices, and commitment to customer satisfaction. While there are other breakfast chains available, IHOP offers a unique dining experience that keeps customers coming back for more.

Recommendations and Improvements: One area for improvement could be expanding the vegetarian and vegan options on the menu to cater to a wider range of dietary preferences. Additionally, enhancing the online ordering system to include more customization options would further improve the user experience.

Conclusion: IHOP is a reliable and customer-focused restaurant chain that offers a wide variety of delicious menu options at affordable prices. With friendly staff, clean and inviting locations, and a commitment to customer satisfaction, IHOP is a great choice for a satisfying meal. Whether you're craving pancakes, omelettes, or burgers, IHOP has something for everyone.

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Phone numbers

+1 (866) 444-5144 +1 (818) 637-3079 More phone numbers

Website

www.ihop.com

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