IHOP
reviews and complaints

09/08/2018
My daughter reported off today 4 hours in advance and was told 3 other people called off and she couldn't. Andrew, the manager at the Niles Cortland Road restaurant proceeded to call later and tell her if she didn't show up she would be fired, I could hear him swearing at her and demeaning her. I think it's extremely unfair to fire one person on their first call off when 3 other people did the same thing. He handled the situation immaturely and inappropriately. A bad manager can really destroy a company. My family will no longer be visiting this location and we will also spread the word to friends.

My husband and I sat and waited 15 minutes while another couple came after that time and sat next to us . Finally when the waitress served us the food she served the other couple who came after us same exact time the waitress served the other couple the exact time she served us. But we had to wait on our turkey bacon and pancakes while she served the couple that came in after us bacon and pancakes. I didn't feel this was thfair because we were there before the other couple. We should have received all of our food first.

We stood at the door for 10 minutes. We were never greeted. We sat down at a booth on our own and still no service... We were there another 10 minutes nothing... We were ready to order but no one was willing to take our order. My brother got up asked where the coffee was a black lady then got loud and told him he cant be back there. He explained that we had no one getting our order and asked how much they would want to serve breakfast.. Needless to say they explained they were not going to serve us and we should go somewhere else to have breakfast and that came from the manager. We were at ihop on oak ridge turnpike in oak ridge tn. We walked in at 7:30 and left at 8am on sept 8 2018.

We waited over 45 minutes to get only part of our food. We had a table of 4. Had to get very upset to even get it. My grandmother is 101 and ordered Belgium waffle with strawberries & whip cream, eggs & bacon. She ate all her eggs & bacon still no waffle. Complained. Asked for manager never came out. Everyone in restaurant has come & left before we got all the order

When I had arrived, I was the first of my party to sit down. I had told my server, Tiasia, to bring three waters for the table. The rest of my party came within 10 minutes of me being seated, and we still had to wait an extra 15 minutes to receive the waters I had requested earlier. We were having a conversation and our server took about 20 minutes to come back and take our order. After we had ordered another server, Joannie, who I know personally, came over and chatted with us for a little, but was still attentive to each of her tables. Now, we had noticed there were only about four other tables in the restaurant, and Joannie was serving about three of them while Tiasia had our table and the one sitting beside us. I had noticed, when I stepped outside at 11:40 for a phone call, there was a good amount of people waiting for carry outs at the front door, but I am not aware of how long they had been waiting for (When I arrived an hour before, there was no one waiting for a carry out). During the time I was outside, a few people left, and when I returned at 11:52, my party informed me that while I was gone, Joannie came over and told them that she noticed the cooks weren't preparing our meal and had made our server, Tiasia, aware we were still waiting on our food, and told us Tiasia had lost the paper with our original order on it. Tiasia had come over and retaken the order, and put it into the computer at 11:54- according to our receipt. My group had told me that Tiasia had asked if we still wanted our food, and told them "There was just a lot going on."
We received our food at about 12:09, and noticed it wasn't all correct. One person in my group had ordered mashed potatoes with her chicken tenders, and received french fries. I had ordered a coffee and french fries with my BLT and received neither(which I did not bring up because I didn't care at that point). We had to flag our waitress down to ask for a box and our bills. When the third person in my party received her bill, she noticed she was charged for a side of fries when she had asked the waitress the first time we ordered to substitute mashed potatoes for french fries with her sirloin steak tips dinner. Whether or not it is possible to substitute mashed potatoes for french fries with that particular meal, we are unaware of, but Tiasia had said she could substitute them. She had stood there and argued about what was said when we ordered for a solid two minutes.
Now, I am server at Big boy myself, and understand the stress of a diner scene, and I have experienced many different scenarios of this. We were not asking for any special treatment, but just wanted to understand why she was charged for an extra side when we were misinformed by our server about the substitution. Tiasia had asked multiple times "What can I do for you to make this better?" and my friend had asked multiple time to not be charged for the side of fries, where Tiasia had said to her "I can't not charge you but we can give you a discount."
Tiasia was kind in the beginning but showed no apology for what had happened. I would have liked to at least been able to see a manger if possible, or at least received an apology from her for the mistake. But we were not offered to speak with a manger and we were not given an apology at any point. I would never demand one from her personally, but it should be expected when a mistake arises.
As I said before, I know first hand how hard it is to be a server, and I have no idea how much stress she might have been under. But I believe that it was unprofessional for a different server to have to bring to Tiasia's attention that we had never received our food. Every order and every table a server has should be in the back of their head, and she had just completely forgotten about us.
I am in no way judging her character, but I believe this all could have been avoided if our server had put in our order as soon as she possibly could after taking it. I know there may be a five to ten minute window of a server putting in a meal after the order was taken based on how busy the restaurant is. But this was unacceptable.

I am in no way asking for any kind of refund or compensation for this ordeal, I only wanted to bring this to your attention. We are regulars at this location, and have never had a problem before. Thank you for taking the time to read my complaint, but I do not believe we will return to this location any time soon.

While dining in there was an issue with the over night manager. He was speaking belligerently to an employee moments before aggressively repositioning himself in front of the employee as if he had intent to physically harm the employee. This was very unprofessional and I am not sure that I will be returning to another IHOP location any time in the near future. This occurred on 9/1/18 at the HWY 151 location.

We had already ordered our meal, drinks had been brought to the table. My son had been jumping around on the both, crawling around on the floor under the both, after asking him repeatedly to sit down and behave himself my husband took him to the restroom and spanked him on the but with his hand. Mind you this is perfectly legal. The manager a white female heard my son crying and walked into the men's restroom when my husband was explaining to my son that he was expected to sit down and behave himself. The manager then angrily asked my husband what he thought he was doing, he explained that he was disciplining his son. She then said not in my restaurant your not, and told him to leave or she was calling law inforcement. She then came to the table where I was sitting with my daughter, and explained that she had seen my husband push my son into the sink and forced him to leave, she then asked me if I was going to be taking my meal to go or staying to eat. I got up walked over to the restroom openthe door and called out for my husband, the manager said I told you he is not here, I told him to leave or I would call the police. I walked outside with my daughter and got in my vehicle, the manager followed me out and took down my licence plate number. I am about to go to the police station and fill a complaint on the kingsville Texas IHOP, and have them look my son over to prove that this manager lied. I am embarrassed and wondering if this manager had some sort of personal traumatic experience that led her to over react in her place of business, or if she had an issue with my husband because of his dark skin. Thank you for taking the time to read my complaint if nothing is done I will be contacting an attorney

I was at the IHOP in Brownsburg, IN area code 46112 and I was being harassed by an employee by the name of Sydney I didn't get her last name but I was being harassed the whole time I was there and later on that day being disrespected by the general
manager over the phone... I used to work at that location and ever since I left I still brought business towards that company I have texts from the General manger himself IMG_0894.PNG IMG_0893.PNG

To whomever it may concern.

I went to dine inside your facility on Sunday July 15th at around 2-3 pm. After we had completed our meal..the server brought our very delayed water with a bug inside of it. It looked like a roach. It was very unpleasant. My mate paid for the date..none the less I would like this issue addressed.
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I recently returned to your establishment after much hesitation, because of my last experience there. Needless to say that was a mistake. We were seated next a crowded table that was just seated, and we asked to move. We moved to another table, and we waited 10 minutes for our servicer to great us. After the server came over we gave our drink order. I would say 5 minutes later the table next to us was seated, and they received their drinks right away, and we still didn't have our drinks. We waited at at least 30 minutes before we walked out. I can't believe how this restaurant is still in business! I will never return to IHOP again! This is the second time this has happened, and best believe it will be the last.

On Aug 23, 2018 my brother and I stopped at the I-Hop in Cleveland, TN for breakfast. I ordered the beef tips without mushrooms I explained to the waitress that I was allergic to mushrooms. She wrote it down and said ok My food came out with mushrooms I told the waitress my food has mushrooms She took it back to the kitchen telling the cooks not to add mushrooms that I was allergic to them I heard her tell those guys Who couldn't hear her It took what seen to be five mins or less to bring my food back out I checked the beef tips I didn't see any mushrooms I ate one and half chunks of the tips when my mouth because seem to be numb, the outside of my mouth was irritated itchy and on fire Eyes burning Back of ears itchy evidently the Cooks scraped the mushrooms off of the food and serve me the beef tips that had mushrooms still on them I spent two days at Tennova Medical Center ER for the actions of these guys not taking food allergies seriously which could lead to the death of someone

At flint Michigan location after paying for my bill with credit card, my wife, daughter and myself went to our truck to go home when we were approached by the manager and her employee (our server) danelle and they claimed that I did not pay for our bill. I showed the manager the copy of the receipt and she proceed to argue with the server to confirm that we were the people who did not pay for our meal. Danelle said we were the ones that did not pay. I then went inside to show them my receipt to prove my innocence. And danelle said that my receipt was incorrect and I told her that the last 4 digits on the reciept matched my card and my name was correct on the reciept which also matched my card. I have never been so humiliated at an establishment before. Along with the fact that they scared my 8 year old daughter into thinking they were going to have the police take me away. The manager did apologize for the treatment but damage already done!
So much for a nice end to good day . Thanks IHOP

I was there eating breakfast Saturday morning, 8/25 when I had seen the host. He was a young black gentlemen, he seated us and was very welcoming and warm, the General Manager, her name was Shandra, was having him clean up around, at first I didn't see no problem but as she was telling him a line was forming and she then began to cuss at him in front of the guests then proceeded to have the other Host, Harley I think, she had her leave to run an errand for her and she never came back from the time I was there. The GM had caught my eye by the way She was treating her employee who was doing everything she asked and never complained once. These employees deserve better leadership than an hateful woman. This is not the only occasion I have came to eat here and she was also cussing in the back at the cooks, and I could hear from the dining area. New management needs to be taken place or I will not come back! The way She treated her employees was ABSURD and uncalled for. As hard as that young man was working, he deserved to be treated better instead of being worked like an old horse. Only thing she was missing was the whip! I eat here very often and until new management is hired, I will not be coming back and I'll let all my friends know. Multiple occasions of the same behavior is NOT OKAY.

Today my wife and I ate at the IHOP on Skibo Rd. Fayetteville, NC your locator is going to say elsewhere because we have satellite internet. Anyway this young man in a tee shirt seemed to be the manager off duty, becuse everyone was greeting him, and some waitresses hugged him. He and the waitress stared at my wife and I, we ate and left and not 30 minutes afterwards we both had diahreia bad, I had to go theee times.
This has happened every time we eat there, and my next complaint is to the health inspectors. I suggest you tell them if they put soap or visine or metamucil or whatever in the food again they will ne fired, which is better than being sued. I have two attorneys, and a private investigator I use for my business. I wonder how many are illegals, and on drugs, many almost all have tatoos. Used to be tatooed people could not get a job in a restaurant because they can get hepatitis from the process. We are always couteous, and I tip around 20-25% so why poison us?

Call to place takeout order, am put on hold. Wait 10 minutes, no response. I hang up and call back, cause people get busy and accidents happen, I'm a server, so I get it. Woman takes my order. I live ten minutes down the road, go to pick up food expecting place to be moderately busy, or short staffed. Nope, before I walked in (10 minutes after placing order) three lady's left. There was no one else inside. So there's no reason for them to leave me on hold for so long. Lady meets me at counter, tell her I'm for pick up, she makes super lame excuse about the phone. Whatever. She goes to grab my food and I hear (server or cook I don't know) yelling and messing around In the back. Like I can hear her from the lobby, all the way by the front door. Hands me food and I think that is that. I get home and nope, they forgot part of my order. Like, eggs, hash browns, sausage the whole Shabang. And the food I did get looked disgusting. So at this point, I'm mad. They're slow, but they have time to goof around and can't even put a Togo order together, and are rude and unresponsive on the phone? That's just rediculous. So I call back, tell them the deal and ask for refund. Manager tells me he's not authorized, understandable not his fault, but instead of taking my name/number for GM to contact me, he tells me I need to go up there and hunt her down. So I have to go out of my way cause you guys made a mistake. Are you serious? I just hung up on him, Beyond lazy and unprofessional. I don't even care about the money, frankly I just flabbergasted by how rediculous this was. I am never ever coming back, and I'm sure they don't give a flying f, cause obviously they have zero initiative and don't give a crap about anything. Dissapointing, you can do better guys, I've been there, it's really not that hard.

Ronkonkoma ny. If I could give negative stars I would. Rotten smelly lettuce brought to our table all brown and inedible. Mozzarella sticks came out burnt with cheese all out, no sauce or plates. Asked for the manager at which point a young girl with a voice that sounded like Mickey mouse came out and asked us how she can help. I asked, you're the manager because she looked like she was far too young for the position. Told her my complaints, she said she would take so.ething off the bill. Did not seem to truly care nor did she appear to be mortified by our service so far. We left to go to the good steer which was great! We told the people who work there they need new management. Worst service ever!

The food was served cold and the building was very dusty. Bacon was served cold the eggs was served cold the Browns were served cold the coffee was cold place was very dusty. Replacing very dusty and and as though it hadn't been clean breakfast was also served without Coast which would normally come with a breakfast terribly disappointed probably will never return

I went in with my friend about 4pm.. no one in the resturant..I had ordered a spicy chicken sandwich atms asked for the chili sauce onit since the last time they didn't put it on. The waitress comes back and brings my friend food and tells me the sauce is frozen so i can't have it. I told her can u defrost it. Meanwhile it took her 15 mins to tell me that. My friend is and has Been eating. They bring my food extremely messy and I had made a joke well the cook myst of been mad since he threw it all over not to mention with wilted lettuce. I couldn't even eat it, it was so messy.. now an hour had past and finally got my new sandwich and asked for it to go. Also in the pics is what theysay us by.. dirty dishes.. need I mind u the place was empty..I ..was still charged for my food andno discount..was given either.. very poor customer service. Megan Estes [protected]
[protected]@gmail.com

Good morning I am filing this complaint because of the service that was give and the condition of the bathrooms. I visit your store # 3238 Sunday August 19, 2018. When me and other guest arrived there were many employee standing around the front desk, none of which acknowledged us. we were standing for some time before one of the employees Named Willy came out of the back and had us seated. Once seated we were there for forty five minutes before our waitress came to the table. While I must say she was courteous we were still sitting for some time. Next I went to the bathroom to find it in a very bad condition. on entering the bathroom the waist can was spilling over, there was trash all over the floor and not a commode that had been flushed. I found this to be highly unsanitary. when coming out of the bathroom with wet hand because the was no paper towels i person at the front desk pull out a foll of paper towels from under the desk and ask did I need them. At this point I was not only discussed but furious. I requested to speak to the manager who name is Nate. I share my experience with him. He was more concerned with me contacted corporate. Not to mention that the staff were standing around in clusters while people were waiting to place their order. When I asked nate why they were all just standing around, he told me that he had five people in training. I shared with him that it is not good practice to have five trainees on a busy day. He then promised to make sure that our food will come out hot to which it did not. I am very disappointed and questioning if I should every visit your store again.