IHOP
reviews and complaints

I submitted the complaint a few days before june 25, 2018. On june 25, I received a response, along with case # 679490. A few days later I received a call from ihop "guest relations?" saying that they are looking into the problem. On july 20, I submitted a reminder. Today is august 19; still waiting.
Ihop corporate "guest relations?" must be as slow as their restaurants.

I am writing this review on your IHOP in Portsmouth, Va. It's hard to put into words just how horrible the service was at this restaurant today. The manager and assistant manager at this location do not have an adequate knowledge of how the process should flow or how to respect employees or customers. They need training on customer service, time management, respect for the individual- both customer and their employee and a refresher on exactly what their roll is within that business process.

My family visited your store this morning for breakfast. We placed our order, then waited over an hour to get any food. When we got our French toast, it was cold...the rest of the "split decision" came in waves... Waves that were several minutes in between. Our waitress kept apologizing to us for what was apparently not her fault. She placed the orders, but the kitchen area was severely lacking in either help or ability. The man at the table beside ours asked to speak to the manager, but she refused to come out and talk to him. Instead, she sent out a male waiter to apologize. Our waitress was treated with disrespect and a lack of common decency both by co-workers and the manager. I can't emagine what she endures on a daily basis working there, nor why she would want to continue working there. I expect that part of the managers roll is to handle problems as they arise, however she refused to talk with customers who had complaints.

As an additional note, all the Caucasian customers were put in one section with a Caucasian waitress...? So I believe you also have a discrimination problem as well... That problem appears to relate both to your customers and employees. This is a management 101 no-no.

I visited the Portsmouth location web page...unfortunately after my visit. Do you as a management team read the reviews? They are horrible, and all reference poor service at this location. Why have you not addressed the problems? I have never experienced a lack of customer service or care. If you do not care how your customers are treated, close this location! You

The I hop in Los Lunas has very poor customer service. I have tried to attempt to eat their three times within the last 2 months and every time I go in there it takes at least 20 to 30 minutes before anybody comes and takes our drink order and then comes back and asked us if we want anything to eat. Then I have sat and watched other people come in as we're sitting there waiting and they are seated and their drinks are brought to them and then they're asked if they're ready to order when we're still sitting there waiting for someone to even offer us our drinks. We have complained to the store manager it does no good. The first time we went to eat there our waitress took forever to come get her order and we didn't see her there for the longest time and then she finally comes out and apologize because not only was she the front Hostess and the waitress but she was also the cook seriously people can't you hire more people to get help in that place. I know personally I will not be going back to that place and several others who have complained as well and I'm sure nothing will get done about it but I just thought I'd post this just in case.

This ihop took the bite. Not busy but still had to wait 20 min to be seated. Waiter wasn't that pleasant to talk to. Food was warm & it felt like sitting under the heat lamp. Coke had a bad taste & the waiter admitted that last week they had an issue but when I asked why he didn't mention it to me, he said he didn't think I would taste it. I spent almost $25 & I have never regretted IHOP before. BUT BECAUSE OF THIS TIME, I just Know I'm never visiting again

Hi I'm making a complaint and also something I think should be broughten up At the Austin Texas Koing location...lately there's been a lot of marijuana smoking outside the establishment in the back couple of the employees names are Kianta Freeman and Taylor Ellis, lydia also one of the managers is also comdoning But also selling marijuana at the job to named davon or donte there's been complaints before bout the smell outside but having the young man as a manger nothing gets said nor anyone gets in trouble I use to b a manager there and I dont agree to the things at all Mainly night shift doesn't keep up to work not trying be rude or racist our night staff is African Americans so night crew acts out and different then day

Stopped at the Appleton, Wi. IHOP this noon and ordered two Belgian Chocolate Mousse Pancakes just to try them. After the waitress brought them, I noticed there wasn't any mousse even on them and she never even came back to check as to how things were, so I couldn't even flag her down to tell her. When she finally got around to bringing the bill she asked how it was and when I told her there was no mousse, she said to go to the checkout and she'd take 10% off my bill. The service at IHOP has deteriorated a lot over the past year and the staff acts as if they're doing a person a favor by waiting on them. But they have plenty of time to laugh and talk when they're supposed to be working. Don't they realize that people tip according to the service they receive? Guess they don't need the money that badly. Cher V.

Date August 11, 2018 at 4:00pm
My husband and I went into Ihop on Saturday during dinner time to try on of the new burgers. Waitress Anna K 420 waited on us. I first asked for UNsweeten ice tea. and received sweeten tea. and then was told there was new tea being made. We also made noticed to how very dirty it was where we where sitting. The help complained about who was suppose to do it. We received our food, which was so very greasy. Had to ask for sauces and it just was not a pleasant experience didn't get tea until almost done, but did have water. My husband and I always go to the restaurant for breakfast and now I understand why. We will never go back and eat in the afternoon, because bottom line no one wants to work and make it pleasant. Here is information on ticket Chk 4509, The amount of the check was 26.56 and that was with senior discount. The only thing that was good was my hamburger.. Thank you very much for allowing me to tell you this.
Sincerely,
William and Carolyn Roberts
6019 Copeland Mills Drive
Indianapolis, Indiana 46221

Address to IHOP Store 1298
7521 US Highway 31 South
Indianapolis, In 46227

My email address is [protected]@att.net

I am highly upset. I took me and a sibling out to eat and ordered the sirloin tips breakfast with no onions or mushrooms well done. When my food was received the insides were pink and had blood . I asked the waiter to cook it more so that it would be well done. When he returned my food it was burnt and hard. I also ordered the 2x2x2 and the pancakes were hard.

When attempting to make a call for pickup this business just let the phone ring. This happened four times. On the fifth, sixth, and seventh time we got a busy signal. On the eighth time, someone picked up and then put the phone down as we could hear what was going on in the room. On the ninth through 14th time, we got busy signals again.

If you don't want people to order, just pick up the phone and tell people to not order. Don't put customers through a run around.

This complaint is coming from an ACTIVE DUTY SOLDIER. I am a regular attending the ihop in rock hill, at least 3-4 times a week. I know every single employee and when they hire a new employee, today I went went in with my grandparents because they were in town and had never been to an ihop before. From what I can assume the manager today, has yet again cursed out another employee, I'm honestly getting sick of this! Like good management would pull the person to the side and make it a learning experience, not making the server feel like complete crap. I've been coming to this ihop for a quite some time and I see it happen almost everytime! This is truly ridiculous... I'm so outraged that I can't even bring my children or wife around this place anymore, I seriously think this manager should be fired or at least have a re-evaluation to see if he should even be considered for a management position. I've seen and done a lot of crap, that I have to deal because of my job but this is a franchise who should keep it professional at all points. Children and senor citizens shouldn't have to deal at all with this behavior from a manager.

- AN OUTRAGED GUEST

I've been to this restaurant a few times. But however the last two times, I've been treated like [censored]. Last night a waitress came up to where I was sitting talking to my waitress, and started flipping out on me due her thinking that the cook was being rude to her. She continued to swear at me, and tell me to keep my f*cking boyfriend is check. The cook is my husband, but I don't get involved in work stuff. Then she continued to yell and cause an issue. Then the assistant manager spoke to the cook and the waitress, the problem was not solved. She came back out and still continued to talking crap. As I go to leave another waitress that is friends with her decided to call me an over weight [censored] in front of a table with customers at.
Husband spoke to the boss, and nothing was done. He didn't check video or even put a stop to it. I've been to this restaurant several times and never had a complaint. Now I'm filing this complaint and calling the head person that owns these stores. Being a paying customer, I shouldn't have to deal with the way I was treated and talked too.

Hi, I am Jaylin Holland and I was fired around on may because. My general said I stole something outside of ihop and I wouldn't give it back also I wouldn't fix the situation. So I was at a friend house and took something by accident. But the next day later I gave it back. so the friend co-worker that was working in ihop, told the assistant manager I stole a object. but I really didn't I gave it back. Before that, the co-worker went to my house and took my shoes when I gave it back the object to them. So I called the police. After that the the assistant manager wanted me to come to work I said "no" because my co-worker threatens me so the general manager fired me. Also when I was working in ihop SOME people was criticizing me saying I stolen money on my co-workers tips but I DIDN'T the managers wasn't checking the cameras and they believed them because they was jealous of me doing a good job if I had stoled I would've been in jail but I didn't. so that's another reason they fired me please contact me at [protected] -JAYLIN HOLLAND

I just got home from restaurant no. 1298, us 31 south Indianapolis.
My friend and I were there for over two hours. We both ordered coffee but split one small pot that did not work until we unscrewed the lid off of the pot. In the time we were there that's all the coffee that was offered. I ordered an omelet, the same omelet I have ordered for over thirty years. they brought out the wrong one. I never send back food but in this case after trying it twice, I just didn't like it so I sent it back and specified what I wanted and they brought out, after a half an hour, the same omelet I got the first time. In the time we were there many customers came after we arrived and left before us. My friend finished her food, all I ever got was three pancakes. All the time I was there the manager never left their office. This wasn't the waitresses fault, Managers should know what is going on at all times. I have been going to this IHOP for 25 to thirty years, through several managers some good and some fair. I will not be back! I have five thousand friends on face book who value my opinion, 5100 0n Linkedin and more! I'm going to share this with my friends.
I didn't pay for the omelet I ordered but never received.

We stopped at Ihop while we were in San Diego. We ordered the dark chocolate Belgian pancakes combo meal for pancakes with sunny side up eggs. When we received the order, it was hard boiled eggs with a hair in it. When we pointed it out, they didn't even take the food back because we had already eaten the pancakes. We took pictures after we told her about the hair because the food was never removed from our table. The waitress blew off our concern so we are addressing it with you.

On Thursday July 25th 2018 me and my daughter and her boyfriend ate at IHOP in Enid Oklahoma, the total of as over $33 but wasn't quite $34 well the next day we looked at our acct on our phone and IHOP had charged over $37 on our card! We did not leave a tip as the service was not good! I went to IHOP Friday afternoon when we found the over charge they told us the manager that could fix it wasn't there but that he would be there Saturday and would call me.. Sunday I still hadn't heard from them so i went back to IHOP to talk to the manager I talked to the same manager that I talked to Friday her name was Jen she told me the manager that I had to talk to was helping a customer which would have been fine but I waited 10 mins for that manager before I left it does not take 10 mins to help a customer.. I'm tired of the runaround either y'all fix this or I will file a fraud report I'm done playing games!

I was just at the front royal, VA IHOP. LUNCH TIME. At least 10 tables/booths had not been cleared. The hostess did not offer me a drink while I waited and apparently did not tell the server they had a new table. After 10 minutes of not being waited on, in an empty restaurant, surrounded by uncleand. Tables, I left! The hostess was up front doing nothing. No wonder it was empty at high noon. I won't be back!

We went to IHOP Montgommery, TX with our neighbors for brunch. When we arrived there were many empty tables. We were asked to have a seat while "he" located a table . We were seated quickly, at a table next to the restrooms and waited at a minimum 10 minutes for a server. We placed orders and told it would be 10 minutes to get the order in and 25 minutes minimum before our food would come out because they were busy...many empty tables. We left and chose another local restaurant . This is the third chance we have given this restaurant location and second time with the same lack of personnel . Won't be back again!

Ihop next to jersey garden mall at the mills.
I wanted to ask the manager, whom I found out her name was Wendy, but she did not let me even ask her and told me that if I don't like my table I can wait or leave even though my question was not about the table. When I said that I did not get to ask her my question, she said ok go ahead talk, with a very nasty attitude, I felt offended and I respectfully said that's ok. Don't worry about it. She goes: I don't need to worry about it. She was very mean, nasty and condescending. I had to suck it up because my family was there and did not want to ruin it for them but I was very upset and offended. I really hope not to see her here again. The rest of the staff were very nice as always.

My wife can not tolerate meat, so she asked if she order a bacon, lettuce and tomatoe sandwich but have substitute avocado for the bacon. When we got the sandwich it had avocado, lettuce, tomatoes and bacon. Fortunately we checked. I told this is not we ordered. About 5 minutes later they brought back the sandwich. They just removed the bacon. Now everyone knows that bacon juice gets into the bread and everything. My wife could not eat this! I asked them to completely make it from scratch correctly as we ordered it. The one who originally took the order was not happy I asked for this redo, and had an attitude. We waited for almost 30 minutes. Finally another employee asked if we were still waiting for our order. I said yes and told it has been almost 30 minutes. Five minutes laterwe get our order. My wife was very unhappy and we just left. When we got home what we got didn't even resemble a perfectly made sandwich. My wife had to out together herself. I never coming back and do my best to let people know what happened!

I come to this ihop in kansas city off 40hwy in independence mo at least 4 tumes a week cause its close and i respect the cooks and love the food. The serive is NOT GREAT AT ALL. I alwats call in my TOGO order the same everytime. One time i was rild they were not takung TOGI orders by some kid. Then a server tried to tell me my order was 5.00$ More. After i corrected her the manager took 20 min to come ans fix my order. My first job was as ihop and i am a chef in downtown kansas city and this is crazy.