IHOP
reviews and complaints

I was too in sales for 90 days straight! I opened six days a week at 5 am (some days waiting on a manager to show up a 5:45 am). I never got disciplined because I never did anything to get disciplined over! On december 27 I took two days off because I pulled my sciatic nerve, worst pain ever... They were well informed of my situation... Returned to work on the 29th to be told I was terminated immediately due to a corporate complaint that went viral while I was out hurt! Was told I was accused of overcharged tips! I asked to see proof said no but I had to sign a termination paper or I wasn't getting my check! I need to know who to speak to because I loved my job there.. Best job ive ever had (except for the poor management)? Who do I talk to besides an attorney?

It was terrible service the waitress only came to the table one time and it took over an hour for my all you can eat pancakes to come and they were cold, without a drink and cold pancakes my family decided to leave and pay the bill. Very unpleased with service, waitress acted like she did not know what was going on or that she wanted to be there. I was very unhappy with the service overall and then as I was walking out the door I noticed that I did not recieve the correct change and when I went back to discuss it with the manager he acted like he had no time for my issue so I again left without instigating the situation. Ihop needs to fix these issues with its restaurant because it is ridiculous how bad the service was for my family. I will never return to this ihop again!

There's not too much to go on about besides the fact that my girlfriend that works at IHOP in Kyle, Texas. Has been robbed from there and is now seeing less and less hours on her schedule basically trying to get her to quit as well as someone seems to hit on her all in one go and the fact that nothing has taken action yet really concerns my thoughts for your company. Please take action and help me and my girl put down however the mastermind behind all this and to top it off when she asked to see the security footage the people kept trying to not help or delay time and even avoid her of possible. To make it worse the camera was facing the one direction it should have been facing which would be on the employees items that they bring in and yet it was turned the other way. I need help.

I live in both New York and Florida go to your restaurant every single day there's never been a problem other than last year when Tori Spencer refused to make one egg over medium and one egg scrambled.
She said she had no way of ringing in in.
So we stopped going to that location and started to go Coconut Creek, the staff is wonderful but it's really a long distance from my house. I went back there today at 7:30 a.m to the Deerfield Beach location
for the first time in over a year and Tori Spencer was my waitress again and refused to give mr one egg scrambled one egg over medium.
I go to the restaurant every day for the past 26 years I even know that Massapequa on Sunrise Highway closed yesterday that location and there's another one in Copiague., unfortunately I will have to stop going to your restaurants because Coconut Creek is too far to go everyday although I've done it for the past year. Miss Spencer me last year I know all the other waitresses give you what you want but I'm not going to. This is where I'm eating from now on in the photo McDonald's

Did not inform me that they were out of sirloin tips, until 5 minutes after the order was supposed to be ready. Picked up order at 8:27pm, was supposed to be ready at 8:11pm. From what I saw there was two servers, two cooks, and I know only four tables. We won't recommend or choose ihop anymore.

Ihop north woodland blvd deland
1215 north woodland blvd, deland, fl 32720
[protected]
Order # 117836857order for pickup
Order ready at 8:11 pm, today (sunday, 2/25/2018)
Did not receive a receipt, so I have no idea if they corrected the bill. Also did not receive the five dollar coupon for ordering online, and making an account. Very disappointed, as we've ate here many times and had a good experience, but this was ridiculous. People of volusia county, avoid this ihop, because their staff does not no how to do their jobs.

I went in at 1045am and placed a to-go order. I had to ask status of order triple times. After watching other guest come in, be seated, served and leave; I again had to ask about order. Another guest came in after me order to go also. Was given her food and left. Still nothing. Finally at 1230pm u was given my order. Was told I could have a free drink for wait. (I had paid for order 1.5hrs ago) how could I get a free drink. Did not offer to discount anything. Mgs said best she coulddowas to give me a coupon for another visit. Was more concerned with other things than customer service

Javier - the cook was cursing from the kitchen & my family with young children could hear him from the booth we were sitting in. I requested the name of the cook and found out he was yelling at a female waitress belittling her. You need to handle your employees. Javier needs to find a new job. I will not be back nor recommend anyone to go there. I will share my story everywhere. Also, the food he cooked was all wrong. The waiter showed me what they entered and that was right. The food was over cooked. If he spent as much Time yelling at his coworkers as he did cooking then maybe we would be having a different conversation. It was 2/24/18 at Ihop in Mt. Pleasant Texas.

Last night on 2/24/2018 at 7:00 my family and I went to dinner at the beechmont ihop in anderson township. There were not many people eating however there were 6 or 7 tables that were full of plates and food that nobody had cleaned up. We sat down and ordered our food. When we received the food it was stone cold. I couldn't even eat my food because it was cold and undercooked. It was absolutely repulsive. We will never go back. Also, I want you to know that I never complain about anything.

We came in and only had 2 people waiting in front of us. The called 2 numbers and they were not there. We continued to wait. The parties with the 2 numbers called showed back up as the went shopping and wanted to be seated. They immediately sat them. We were seated and there were numerous tables empty. We had to ask to b waited on. The table was dirty. Sausage was burnt. We have been here numerous times but this time was awful.

Order the ck fajita steak omlette with sourdough toast and on the bottom of the toast there was the plastic tie to the bread told the waitress and she gave us new bread and she said that she had told the manager but the manager never came to talk to us.. when I was going to pay the cashier asked how everything was and I brought it to his attention but he didn't bother to call the manager either he just charged me and said have a good day... manager should of came to us to apologize but she didnt

I called in an order to my local ihop for a turkey and fixings. When speaking with the server she was unaware of what Meal I was Talking about so I explained. After picking up my food and making it home I seen There was no stuffing with my turkey meal. I was highly disappointed to see that my stuffing was not there. Also, I asked For stuffing several times while on the phone.

My wife and I went to the IHOP on 7821 Middling Dr. and Reaford Rd. in Fayetteville, NC at 6 pm and when we arrived there were only five other couples or customers in the restaurant. This was on Jan. 19th, 2018. It took the waitress 15 mins. to come over and take our order. I ordered diet coke and told her I can not have sugar and can I have the sugar free syrup please. She brought me a regular coke and no syrup, so then had to get her attention and told her of the mistake and this took her some time to bring the syrup and the correct drink. Then it took 30 mins to get our food and yet people who cam in after us got their food before us. When we got our pancakes and scrambled eggs, with hash browns, and bacon and sausage, it was all cold! The bacon looked like it was warmed up and very under cooked and the pancakes were so cold would not melt butter. So to clue you in we are a white couple and the staff but the one girl who sat us was white. The staff and all the other customers were black. We would bring our church group here but will not ever step foot in this IHOP again. Told the waitress what seems to be taking so long and she said the staff in the back said her ticket or our ticket will be ready in 20 to 30 mins. I know what that meant since people who got seated way after us were getting their food and drink before us. Talk about a raciest place and the waitress was told about how our food was and she said well there is nothing I can do to help you. so we paid and told the girl who sat us who asked how was it and we said it was horrible the worst experience we have ever had at a IHOP and we have been going to IHOP's for over 35 years. I have over 10, 000 people on my social media and will put this place on notice and hope it will shut down due to lack of business but it will probably not happen since they seemed to have this place all to themselves. thank you for your time you needed to know what is going on at this place.

I came into ihop South Burlington last night around 6:30 and my server was Maureen I waited for 15 minuets before she came to get our drink order. Then when we got our drinks we ordered and our food didn't come for like 30 minuets so we asked her how much longer and she told us that she forgot to put our order in. And when she came with our food she was crying and our food was cold. This was the worst experience I have EVER had! I was not the only one who was upset about the service we were receiving. A couple of tables got up and left. I over heard her saying to another server that the table can wait because she had to call someone. She did not offer to discount or remake my food so We paid for something we did not even eat

Hi my name is Prae'Chas Upto, I worked for IHOP for 14310 N I-35 Austin, Tx 78728, around March of 2016-September 2016, I'm filing a complaint today because I've applied to be rehired at this location and I've got the run around for a week now. Today, February 22, 2018, I called this location at about 1045am, when asked to speak to a manger the individual I was speaking with asked, "WHO ARE YOU?" In the most disrespectful way, I then said, "This is Prae'Chas", David the manager is whom I was speaking with goes, "Oh yeah, Prae'Chas Upton, yeah no we can't have you back here." I then proceeded to say, "Why is that, when there's individuals that have walked out and quit and came back with no problem." David said to me, "Well I can't help you bye." And hangs up in my face. My concern is that he's a manager and he was very disrespectful, to someone that did a lot for the job and NEVER quit on bad terms, and then I get this type of disrespect. Something has to happen. I will proceed to further action against his behavior as a manager.

Thanks Prae'Chas

Hello, I am submitting this in regards to your location on 7521 US Highway 31 South, Indianapolis Indiana 46227.
My name is Eli Maldonado and my email is [protected]@icloud.com, my contact number is [protected].
Every since my birthday last year, this location has been horrible. I've visited at least 3 times since then in hopes of things getting better because I used to love this location, and things just get worse.
Last night, it had just become February 20th and was a little after midnight when I visited. It was practically empty and there was one female server who's name I believe is Cameron because that's what is on my receipt. And there was a male who I think is a manager because he was dressed differently but he was also doing the cooking for the most part.
I ordered the new Tuxedo Mousse pancakes, and there are pictures on little paper stands of it on every table, along with a detailed description on what it is supposed to be. That is not what I got. Firstly they gave me two normal pancakes, when one was supposed to be chocolate. Then, the mousse part was just a chocolate drizzle that looked like they melted some chips for it, it wasn't mousse at all. Now, I can easily forgive a simple mistake, we are all human and I treat servers with nothing but respect because I know what they can possibly go through in a day. I kindly let Cameron know I didn't get a chocolate pancake and that this wasn't mousse. She says "oh I can get you the pancake no problem but I don't know what mousse is". And neither did the man in the back that was cooking. She then proceeds to say "that's a new item we've never made before" and this takes me by surprise. Shouldn't someone working the kitchen be familiar with the food that's served? Even if it was his first time, there are clear directions on the paper stands at each table with a clear picture of what it should look like. So I tell her I'm fine without the mousse and she shouts back to the kitchen to tell the man I need a chocolate pancake. The next thing I hear is a very loud "WHY?". Excuse me? Not only are they shouting to each other and being incredibly obnoxious, but he's questioning why he has to do his job in front of customers? That's crazy. And they make no effort to stop the shouting during my visit. She walks back there and I can clearly hear him say "just give him one of the chocolate pancakes from that to-go order". Instead of just making me another pancake to correct his mistake he doesn't want to make a new one.
So the night goes on and I try to eat my pancakes but in all honesty they didn't taste fully cooked, and the bacon I was served was very rubbery and just not pleasant. The pair then decide to sit in the booth next to mine and they just begin to gossip as loud as they can about people from school I'm assuming or something clearly not relevant. I was ignored when I wanted a refill and there was no getting their attention.
In the end it was just a terrible experience and it leaves me feeling unwelcomed and I regret spending any money there for that visit.
Thank you for your time.

The management at the York, PA location is completely inept. They have created a hostile environment for both customers and employees, which is completely unacceptable. Unprofessional and, where employees are concerned, illegal.
Contact with the district manager in an attempt to correct matter on that level, are blocked.

Please provide information on who to talk to to resolve this.

The worst service ever Sunday night dinner with family they said that they couldn't seat us down for another 30min when more than half of restaurant was empty they said that there was a party of 15 and couldn't seat us initial the party of 15 received their food. They said to try a different IHOP. It was very disappointing to hear it coming from the person in charge because she was the only one not wearing a uniform. Last time I will return to that IHOP.

My husband and I came to the iHop on Alabama Ave this Sunday afternoon. The restaurant was about 60% full. Once we were finally seated by a server, it took him 10 minutes to take our drink order and another 20 minutes to bring it. I spoke to both the GM and the manager on duty. Neither expressed much concern or regret for the service we were provided.

As I sat waiting I was able to watch the flow of the restaurant. No other servers helped him. He ran food for other tables greeted and did to go. While he was taking on too much, at no time did either manager provide assistance or support. This attitude was also reflected in the other servers.

I tried to get the eye contact of any other server or manager, as our server was nowhere to be found. It was like everyone worked not to make eye contact.

When the food finally arrived, it was prepared poorly. The eggs were greasy, the pancakes were cold, my husband's food was wrong... After waiting for what felt like an hour, the product was not worth the wait. We then decided that we would not wait for a second attempt and wanted to leave. Because there was no service staff on the floor, something that occurred often, I finally walked to the kitchen to inform the manager that we were leaving.

Overall poor service.

My husband went to the restroom the same time the manager went and the manager used the restroom then came straight out and did not wash his hands, and right after that he sat down and started touching all of the silverware to wrap them in a napkin. That is absolutely disgusting and I have never seen that happen I really thought at least the managers would know Better and then psople wonder why everyone gets the flu, well that's because the people that handle our food touch everything and do not wash their hands then they contaminate everything that we use to eat and if the manager doesn't wash his hands I imagine he doesn't enforce that on the cooks . I am pretty sure you would not bring your family to eat here and I will never be back.

This has got to be the absolute worst experience I've had at this location. Not only did the server lie after I asked him what would be the cost of a strawberry crepe WITHOUT the cream and vanilla drizzle I waited 25 minutes at the table for to take Togo. His service was the absolutely crappy. He never checked in to see how our food was and never offered us refills on our drinks. He was sooo rude period . When I went to pay the "updated receipt" after removing the crepe I didn't bring home and was so annoyed from the service I was given I told the MANAGER you know my arms wrists got badly marked up from your tables ( table fake wood strips were badly tearing apart leaving scrapes on my arm bleeding ) he tells me NO SORRY he stated I quote "oh all our tables are like that" I was beyond in shock even a manager didn't care about their customers. I am requesting my whole meal refunded to a gift card so I can eat at a different location.

-aweful service by server
* No check in to ask how food is
At no point was asked if I wanted a refill on my drink
-Ignorant manager no apology for my injury due to their negligence
-Their tables left me bleeding from all the scrapes I got from the stripped fake wood on sides of table