IHOP
reviews and complaints

Believe it or not but I was too patient waiting for my order for 2 hours. IThaj god I had something to do, but this fact can't be ignored. I called the waitress and asked what's the matter. She was very surprised and said that she forgot about my order and thought I was served by someone else. Strange logic. Oh well, I didn't pay my order and just left this terrible place. But I don't recommend anyone to spend time on it.

I currently live in Albuquerque NM and me and my fiance both worked/work for your company as asst. Managers . (Fiancé works there still, I basically got fired because I thought I was having a miscarriage and had to go to the ER during my shift and I had a doctor's note) . There is alot of foul practice going on out here and I think you should be aware of what these people are doing to your company's name. They've had many managers who are also family members had multiple complaints on underage sexual harassment and they never fired them. Just just got transfered else where. There is times where my fiancé is left with no employees at all and is the only one working and running the store alone. They also had another manager who was dating an employee and he physically drag her out by her hair on camera and they knew and didn't do anything about it. He ended up going to Las Cruces. Another manager they had (which they just demoted and made a cook) had started mutilple fights and has threatened to fight mt fiancé over work related issues...Managers are taking naps and not following any of the ihop protocol. Sexual acts happen during shifts and no one gets in trouble. I'm tired of being taking advantage of by this company. This is by far the worst company we have ever worked for and we both have been in the food industry over 10 years. I really hope you look into this situation... Store #3309

We went to the IHOP restaurant at 10000 East HWY 350 in Raytown Missouri. There were only a few tables of people who were waiting for food. The three of us were seated at a table to wait for a waitress. We waited 15 minutes and no one ever came to even get our drink order. At this point my adult son, who was on his lunch hour from the Walmart next door, went to the desk and asked for a manager. When she was located he told her the situation and she replied "I will be right there to take care of the problem." After waiting for 5 more minutes while still no one came to the table to take a food or drink order, we got up and observed that the manager and one waitress were still standing behind the front desk staring at the door and visiting while the other waitress was checking people out who were paying their ticket. As we left without ever being waited on, the oblivious manager looked at us and said said "Have a nice day." Someone should care enough to read the reviews of this restaurant online, they are terrible. We went next door to FREDDY'S and had food in less than 5 minutes. I will will not return to this IHOP and neither will my son. I am sure my son will be sharing his experience with others in Walmart next door where he works on a daily basis.

I went to the IHOP 3444 @ 7371 Assateague Drive Jessup, MD 20794 this morning for breakfast. When I ordered a cup of tea the waitress brought me a dirty cup, dirty water pot, and silverware. When I brought the silverware to the attention to the staff they brought us two new sets. The new sets were dirty. I then asked for a manager. He apologized and brought a new set. That set was also dirty. I again told him it was unacceptable. I told him about the cup and hit water pot. He apologized. Then he went out got 2 new sets. 1 set was finally clean. When the waitress brought our food, I showed her the silverware and told her I wanted to see the manager and ask him if he considers that clean! She laughed. I said I'm serious go get him. She asks do you want plaster silverware? I said no I want clean silverware and the manager. She walks away and a different manager comes to our table. He apologizes and says they are working on the issue and he went out and got me clean silverware and brought a set to me immediately. Then got my husband extra gravy he asked for and a refill on his soda that the waitress so never did. The service was crappy the cleanliness was poor. The language barrier is poor.
This restaurant needs some serious work. I am a veteran cook from the Navy also have worked in the restaurant business since I was 13 years old and I'm now 41 year old. I know what's right and wrong. My husband has also worked at an IHOP in Lexington KY and this place is unacceptable.

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My girlfriend and I (we are a black lesbian couple) walked into store #3026 at 840 a. m. We were seated by a hostess who didn't speak as she sat us down. We were there until 856 am due to being unnoticed and ignored. There was a party of 2 and a party of 6 that were sat after us and we noticed (as we were leaving) that they had already had their drinks and their order was being taken. We were sat right by the kitchen entrance where there was 3 waitresses and a manager standing there practically the whole time. I don't appreciate being ignored when I'm coming to spend money in your establishment. It was not busy nor was it packed by the slightest. It was maybe 25% full so there was no excuse on why we were ignored. I definitely feel it was some sort of discrimination and I will not attend that location anymore. Most embarrassing and hurtful feeling ever.

I come to IHOP at least once a week. Here lately the food was horrible, they never cook my eggs right and always over cook my bacon ext. I normally order breakfast but now it's got to the point where my eggs are always wrong so went to lunch food and that was even worse the food was cold and not fresh. So I decided to talk with the server then the manager now I always get good service but the food is awful. They need to really get someone cooking with care and the server to check their order before bringing that message out. Now I got to change my weekly eatery.

August 19, 2017

I came for breakfast 11:00 am. Two eggs over, very easy, bacon, sourdough toast, hash browns, and coffee. I asked for real butter on my toast and did not get it. The coffee was very bitter and came with fake creamer. I asked for real cream and the gentleman said they don't have that but he can get me some 2% milk.
The eggs were over done and the hash browns were not cooked (mushy and luke warm) with a black char on the outside. And to top it all off, a worker was mopping the floor with bleach right next to me! Terrible. I got a headache and left there without finishing the lousy food. I still have the aroma of bleach in my head.
The manager scolded me for not bringing my ticket up to the register after the waiter just told me the He will take it to the register..Embarrasing... I wish a refund please.
Respectfully, Marguerite Hartnell 1271 Bonita Lane Walnut Creek Ca. 94595

The IHOP on 3501 E. Busch Blvd Tampa Florida 33612 is disgusting and the service was horrible. I'm upset I spent 30.00 cash for 3 disappointing meals. This was the worst experience ever. I could have went to a different establishment for a better outcome and less money. The staff was so rude and dismissive. And the restaurant was so dirty. I think they should be featured on dirty dining. I will never return.

I came in to place a large to go orde. The store was very busy the young landy assisting a party to be seated greeted me with her eyes and the the young man taking payments assisted me with my to go order. The Manager in duty was not engaging with the customers at all but instead stood/ hovered up front lobby area and inappropriately speaking to the staff/ young men and a woman. As a Manager myself the manager should lead by example and build team moral. As a patron he made me feel very uncomfortable. We have way too many young men and women on the wrong path that when you have young men and women working to be productive it sickens me to see a tyrant such as Rubin manage our future and instilling bad behavior into our young people. Rubin abuses his authority and he does it to children. I am placing this complaint and I hope it doesn't go unnoticed.

I like IHOP greatly, so I must write this, and I must say I didn't get too offended by it, for the food was superior. I ordered orange juice and water. The water had a foul taste in my mouth. It was in fact, the worst tasting water I have ever drank. Due to the delicious food and orange juice, it has surpassed the lack of quality water, enough to not complain about it. Anyhow, keep on serving water like that, and you will lose my business in the future and maybe many other customers. Please take this issue seriously.

I recieved rude service from a so called, "Manager" at the IHOP location in Downey. My food had came out too greasy for my liking. I then asked my waiter if I can either get either a refund or a something different. My waiter said, "Yes, we'll bring it out to you." After a bit I decided that I was fine without it and wanted a refund instead. So I cancelled it. The manager then comes up to me (Jessi, Yessi, Jessica not sure) and says, "Oh well we had to throw that away because you cancelled it...etc." Unprofessional. Rude. Who says that? I have the right to cancel an order, as a paying customer. No one should tell me otherwise. I hope something is done about how she handles situations. Very rude.

I ordered the steak tips with no mushrooms bc I am highly allergic to mushrooms. Left the restaurant (only checked my steak to see if it was well done) and came home. I begin eating my food, I salted my hash browns and onions. Then I turned over my hash browns to add more salt on the other side and there was a mushroom. I immediately stopped eating and call the restaurant. I asked for a manager and when he got on the phone, I explained what I found. He proceeds to tell me that he looked at the camera and saw that I checked my food. I said sir the only thing I checked was the steak to make sure it was well done. I stated that I did not move my hash browns nor onions while I was there. He became rude and disrespectful saying that he is looking at the camera. I continuously stated that I did not check anything other than the steak. I advised him that I was going urgent care bc this is life threatening to me. He acted as if he didn't care and stated that he'll see if someone can call me. I told him that I would be contacting corporate and the better business bureau regarding this matter. I also stated, who moves hash browns to look under them...I asked for his name and he said it so fast that I couldn't understand him and he wouldn't repeat it. This is absolutely unacceptable! I also have a video but it wouldn't let me upload it.

Well I went to ihop in Clifton Park Ny at 9:45pm and the doors where locked. Now the hours are posted as 7am-12pm.. ITS 9:45pm not even midnight.. I am very disappointed. This would have been my first time to IHOP, I'm starting to rethink about giving Ihop a try now. I even checked the website to double check the hours before driving 45 minutes there, also the website stated that the hours were til 12am.. There will be a lot of rethinking about giving IHOP a try. This is just ridiculous..

I usually love eating at this restaurant. When I moved to Oxford, MS I was so excited we had one. HOWEVER, every time I have been, my order is wrong, sloppy, and on two occassions I've had a hair in my drink and on my plate. French toast is ALWAYS burnt and hardly-if ever- has any powdered sugar on top. I specifically ask for my french toast to be on a different plate from my meat, and it's always served on the meat which changes the taste of the toast. I eat here often, but I am almost to the point where I'd rather start going to Huddle House or drive to find a waffle house somewhere.

I recently visited IHOP in matteson, il. I did a call in order. I went back home to eat my food and as I'm almost done I found a lil piece of metal in my omelette. So I called considering that it was a mistake. She told me to bring it in and I did with the food, recy, and the foreign object that I food in my omelette. She goes on to tell me that she can give me a credit, but there's nothing else she can do. And that she doesn't think that came from them. Well where did it come from? She had the worst attitude ever. Poor customer service. I had asked for a refund and she said she couldn't do it. I told her that I'm 4 months pregnant and what if I had ate the object. She disregarded my question and confusion be rude to me. I asked if there was someone else I could talk to about the matter and she said she was the only manager there with this smile in her face. She had no sympathy at all like I planted the metal piece in my food. I had always ate there before this situation. I was a loyal paying customer. But I will never return to this location again. And I will be calling corporate. If I digested anything of that metal piece, there will also be a lawsuit.

I visited your store #2062, Elizabeth City, NC 27909 on 10Aug17 @11:09 check out. When my meal was delivered, I immediately called for the manager on duty and was given a stock answer that was so canned I almost laughed in her face. I was a Director of Food Svc for the shelter system and did 1500 meals 3/day. I trained 50 people in 3 shelters to serve these meals with sight portion control. In my shelter we could serve 600 meals in 1 hour employing portion control. I asked if IHOP served 2 or 4 oz sahe uttered "3". I will try to show my meal size and I am certain that Ray Charles can see that this is 2 oz or less. Spoon and knife are there to show portion. On a $8.29 bill it was sliced in half. I am a diabetic and need a balanced meal this was very poor service. To tell me that they served by weight was a joke and a lie if my meal is an example. Rcpt #[protected]. I await your response

I visited your IHOP on Peters Creek Parkway in Winston-Salem North Carolina. I ordered a pecan waffle. the pecans came in a cup on the side, not cooked in the batter. I was told they cannot mix the pecans in the batter and cook it because they only have ONE waffle iron? and so they cannot use that same waffle iron for people who have peanut allergies. you have thousands of IHOP's and you can't afford to go to Walmart and buy another waffle iron for $30? really? it does not taste the same "on the side" as it does cooked in the batter like your picture shows.

I went to the Toms River IHOP that is located on route 37 just off of hopper ave on sunday around 6pm. I ordered a crepe meal while my wife ordered a bacon chicken dinner. We shared a side of loaded bake potato soup. The soup came out cold. When i got home an hour and half later i was feeling ill. My wife and i both started to exhibit symptoms of food poison. More specifically staph arueus contamination of food. I work for a quality control department as a microbiologist and have seen this several times before. The incubation time and symptoms were all consistent. This tends to happen to food when handlers do not wash their hands and food is left cold since staph as a low tolanrance to heat.

On Monday at 1:17 we had gone to the Sherman IHOP in Texas and as soon as we walked in the door all we heard was Employee saying oh my gosh somebody really just walked in the door are six month old daughter was screaming in the car because it was pouring down rain so we figured we'd get out of the rain and enjoy a nice meal but when we heard that we walked out the door we are not going to be going to this IHOP ever again because of the reaction we got when we tried to go in we thought it was a 24 hour restaurant

i was at the ihop in bolingbrook, ill. and ordered the eggs, hashbrown, smoked sausage and pancakes.everything was fine except for the sausage.it was a hot dog, not sausage by any means! it tasted and smelled like a hot dog plus looked like one too! i couldnt even eat it all because it was not what it was supposed to be.i have had this meal before at the new lenox ihop and it was sausage and it tasted very good. i told my waiter about it and he said they didnt have hot dogs there, i said really because its a hot dog.guess i wont be going back to that ihop anytime soon.girl at register kept saying she was sorry.i am too, because ihop should not be stating on the menu that its sausage if it isnt.very dissapointed, i thought someone would try and give me some kind of discount but all i got was sorry.this happened on sunday, august 30th.mary barnas