IHOP
reviews and complaints

I was hired by about who I see flirting with the young girls who work there.i went in on a Thursday night to get my jacket I forgot ordered my girlfriend a burger they took me off schedule saying I was rude to another staff member who said she was my waitress but wasn't.Aboo set up 2meetings with me but then wasn't there. I have not bin told I was fired plus meeting never happen no proof I ever did this and the girl who said I did this is still working.there is no proof of accusation and she was not. My waitress.i feel I am not being treated fairly and want to be put back on schedule.I like my job at IHOP and have had no problems.hoping you can have me put back on schedule because I feel I am not being treated fairly by manager and proper procedure was not followed this is not legal to treat employees and I feel discriminated against hoping to here back from you.this is flemington nj IHOP my name is Jason highly [protected] thankyou

I need someone to contact me asap. My teenage son visited your restaurant last night and upon check out the cashier yelled at him because he did not have money to leave for a tip. She told him that he "sucks" and waitresses only make $2.00 an hour and she also told him that she would "remember his face". All of this happened while the manager on duty was standing next to the her. He never said a word while she threatened my son. I called immediately after the incident and spoke with the manager on duty myself who admitted he was standing there and said nothing. I have left a message for the general manager this morning and he was too busy to take my phone call. I want to let you know that this will NOT go away. I am going to file a report with the police department documenting the fact the one of your employees belittled and Threatened my son. I am also going to contact the local news station as well. I expect someone from your corporate office to contact me about this.

Ordered a carryout of three steak bite breakfasts cooked medium. When we got home our orders had 4 small steak bites each that were cooked very well and tough! They were gritty and had very little seasoning also. I called to ask to speak with a manager. I informed manager felipe that we live 20 away and needed a refund on our meals. He was very uncaring and said he didn't know what to tell me and I could either come in and try again or speak to his boss kale tomorrow about a possible refund. We've dined there for years and mostly always order the steak bite breakfast. It's cooked medium as requested and the plate is full of steak, we always need a carry-out so for the cooks and management to allow these carry-out tactics is truly unreal! I'm flabbergasted!

My husband an I visited your resturant on June 2 2017 7:15 PM. Store #3351 Server 19 Bridget. I asked the waitress if it would be possible if I could order from the kids menu because of bariatric surgery, I even offered to show her my surgery card. The waitress bends down and say, "I don't think I'll have too much luck in conviencing my manager you are a child. But I'll see what she has to say." First of all I didn't appreciate her tone and secondly her smart admonishment that I wasn't a child. I'm the paying customer and old enough to be her mother. I could see the exchange between her and the manager-the manager started shaking her head no while waitress was explaining situation. I told my husband before waitress came back to the table, the manager acted like she didn't have time or interest to hear my request. This is the first time since my surgery (2012) that I have ever been treated so poorly as paying customer. I would have been ok with a simple no, that iHOP does not give bariatric patron's this request. No patron should ever feel as though they can not ask if a service can be provided. Trust me, I will most definitely let my fellow bariatics know to beware of iHop insensitivity. I'll stick with restaurants that undestand and value me as a customer.

I visited the IHop Restaurant located at 9990 International Drive in Orlando with my niece today> My niece was looking forward to her first visit to Ihop. She lives in Trinidad and is visiting for 2 weeks. After waiting for a period of over 55 minutes after placing the order, our waitress Joyce served another table who arrived after we did. Joyce then told us that she JUST submitted our order and would have to cancel it. Of course we were very disappointed and told her we were leaving. She gave us our check for the coffee and milk and told us to have an awesome day. Needless to say that I was extremely embarrassed as I wanted to enjoy my Sunday breakfast with my niece. I have lived in the Orlando area for over 24 years and never experienced such abominable and atrocious customer service!
Joy Cunningham Email - [protected]@aol.com
Phone [protected]

I am very disappointed with not only the slow service and my food not only arriving late but wrong. Then we always come on Sunday mornings and it was advertised that kids eat free all day everyday and nothing was ever stated this changed until we went to check out today. Had I known this changed I wouldn't have ordered my 3 kids meals I would have just got pancakes due to the price. I ended up paying way more than we have ever paid. For service that was pure [censor] and food that came out way late and wrong.

Walked in a requested a table for two. Was asked to sit down and wait 5 to 10 minutes. 10 minutes later all other people before us were tended to so I assumed we were next. 3 more walk ins were seated before I finally got up and complained. The lady said it was my fault for not putting my name down on the list. I looked down at her list and pointed to my name which was skipped. With no apology she just yelled over at someone else to seat us now. I said no thank you and walked out. I also want to note that we were the only people of color seated in the waiting area...kind of hard to unintentionally miss!

Our waitress 1066 Vanessa was extremely rude. She had me waiting over an hour, after she takes my order. Gets my order wrong and did not provide condiments nor a refill on my watered down Dr. Pepper. I will not go back to this location or any other I hop establishments. I will let everyone I know how disappointed I am with my service. If they keep hiring people like that no I hop will be filled.

My daughter sat at her job for two and half hours ( keep in mind not the first time ) not clocked in because her boss did not want his labor going up but other servers came in were able to work but shortly after had a head server (Stacy) come tell my daughter she could go home now, she was scheduled 3-10, she was at work by 2:50 and told to go home at 5:30, after she was told(by gave) to hold on for a half an hour to clock in so she went and asked to clock in agian and was told to wait another half hour and her boss James finally came to work around 4 went into the office with gabe did not come out at all that's when Stacy came and pointed to the 3 girls and said you, you, & you can go ! They are not aloud to clock in with out a mananger or immediate termination if they do, he told them he didn't want his labor going up so they could go home they weren't busy enough, why have a schedule if you don't go by it and why make her sit for 2 1/2 hours doing nothing, just to cover for you your company in case you were to get busy way to treat your employees ! And how does a server make floor plans and bring her 3 kids to work every single day, she makes the "outs" but makes the other servers clean up after her kids that distroys stuffs throws crayons, yelling you can hear from back room customers are trying to eat, she should be cleaning up after her own kids or better yet dont bring them to work, I would really appreciate if I Hear back from you thank you Sally riggs

John the GM at Woodlawn Charlotte NC store. First off he's a drug addict and everyone knows also he's sleeping with a server and she's pregnant with her husband's child. Not to mention he dated the girls sister. He only runs Colleens food. She can mess up an order and ask for it when everyone else has to reput orders in. She's had tantrums and have thrown things at him and other people and all he does is send her home and she's back the next day. If we don't help run her food he sends us home. And Discrimination is in full affect. When we are being seated he only seats her white people. When she gets a table of blacks she is very rude. If something isn't done. I will call the NAACP AND OTHER ENTITIES THAT ARE RELEVANT

Please ask the manager at the Bloomfield CT IHop location to hire new servers. The current servers are rude, unprofessional, slow, and lazy. While you're waiting on your food they are either in the back of IHop talking or at the front register area laughing, talking, or cursing. Even when they are in the kitchen area you can hear them playing around. The manager did manage to hire a new host who smiles all the time when I visit, and works with a sense of urgency when trying to seat customers. She is very professional and doesn't look like she belongs in this IHop setting! The manager needs to hire more people like her if he wants his business to thrive! One time I visited and heard one of the servers tell the new host, in a very rude way, to stop seating people because they were short staffed. This type of conversation should not happen in front of customers because I left the restaurant after hearing that. Also, the plumbing in that building needs to be fixed! There is always a puddle of water at the front of the restroom doors and the smell should be considered a health hazzard! It's hard to enjoy your food when you're smelling the sewer! I love IHop, but this location is the worst. The manager should shut down for 2 weeks and hire all new servers! This would help his business tremendously!

Your new location in Kent Island Maryland hasn't opened yet and already you have lost the entire local law enforcement agencies and a lot of the local population. The comments made by Mr. Tyler Dilley's referencing the shooting of police is reprehensible. I understand he has deleted his Facebook page but his comment is available and I will forward it requested.

I am very upset with Tyler Dilley who is the new asst mgr for the Chester MD iHOP opening 6 June. Please look at his comments on Residents of Centreville homepage. He uses extremely vulgar profanity against law enforcement and his attitude has already made at least 50 people state they will NOT go to this iHOP. He needs a severe reprimand and needs to apologize to Residents of Centreville AND law enforcement. If this is the type of people you hire, I will start a petition to have your employees take sensitivity classes. I am a retired teacher and this is not acceptable iHOP!

The waitress did not come and check on us. 5 people came and sat down 10 minutes after us and they got their food before us and it was only 4 of us. When we got our food after a whole hour wait for our food, it wasn't cooked properly, the food was cold, there was chunks of brown stuff in the gravy, and there was blue stuff on the pancakes. We then asked for other things like hot syrup and it took her 7 minutes to come back with it and it was also cold and also we asked her for plastic silverware and she never came back with it so we had to ask someone else to get it. The drinks were unsweet instead of sweet and the wait for our food was so long that our drinks was watered down and she never came to get us new ones until we asked. I wasn't the only one at my table that had horrible service, everyone at my table had a horrible experience. The overall experience was just horrible.

Traveling through Palmdale, CA, I was able to meet my fanily for breakfast. From start to finish the experience was awful. The host who seated us said we can sit in one booth but it was a little broken so we asked to be moved to another one. Then we ordered out food it all came out wrong. The entire table, 4 adults and 2 kids, were served at different times. It took about 10 minutes for everybody to finally get their plates. My daughter wouldnt eat the pancake because it didnt taste good. When i tasted it, it had a weird taste that definitely wasnt like a pancake. Then i look over at my husband and hes making a face and said his hashbrowns werw gross. So when i tasted them, they tasted old. My moms boyfriends food came out and was missing ingredients and he had to ask for what was supposed to come on his meal and they brought it on the side. My BLT sandwich finally came out about 8 minutes after everybody elses food and was missing the side. The syrup was not normal. It almost tasted watered down. It was all brought to the waitresses attention and all she did was brought two complimentary orange juices that nobody wanted. We finally spoke with the manager and there was no offer of a fix but asked if we would like for her to just give us a 20 percent discount. Overall, awful experience.

This evening(5-27-17, 7:30pm) my family of six and I dinned at the garland location at 5175 N president George Bush Hwy, Garland Tx 75040 after my sisters graduation. Some members of my family are not English speakers so it was a little difficult for the waitress who did her best and was very accommodating. My mother was trying her hardest to relay to the waitress what she wanted and unfortunately didnt get what she expected. In no way shape or form am I complaining about the food or service. The manager came over and did a table touch after the food was sent back and was extremely aggressive and spoke at my father rather then spoke with. I could tell he felt a little uncomfortable in how aggressive she was. Rather than being helpful she was accusatory and made the whole experience turn sour. I felt after she looked down and saw the shock and growing anger on my face she realized how she addressed my family and rather then apologizing, she bolted to the back of house and didn't see her again. I left embarrassed not only for my sister who wanted to take her family somewhere she liked but also for the establishment for putting such a person in a leadership position. Apparently in the North Garland "International" House of Pancakes refers to food selection and not the expected clientele.

I worked in the Salem New Hampshire ihop located in the plaza with pep boys. I would like to complain about my manager aziz elsherif I hope this gets your attention. I've been employed there for a couple of months I've been a good server and coworker to others. But aziz does not treat people with respect or fairly unless its form his country. You see here, aziz is racist because he doesn't treat people it handles issues properly, he would not even listen to the story let me tell you, as soon as another co worker that is Arabic he would directly take their side without even listening to both sides of the story. But that's not the worst part he even HIRES more people that is Arabic almost 98% is Arabic people working. But there's more, aziz would have other employes that is not from their country not take breaks. I would work 13 hours on a Sunday without even giving the option of taking a break, but if it was other people from their country he would give them a 2 hour break while other employees would struggle and be behind with tables and customers. There's an employee discount of 50 percent to eat employee meals, Everyone has to pay for it, but if it was other people from his country aziz or his wife would say they could eat it for free. You see this business is so corrupted that everyone would be drunk working and what does aziz say nothing people would be drinking on the workforce and he would've even care. Some employees get paid under the table because aziz pays them and on top of that they get a weekly check. You see aziz would yell at employees in front of customers and swear and aziz wouldn't care. Aziz thinks he's so better then everyone else that he is untouchable but he's wrong because if this does not help me I would also take this complaint to the big boss that is in charge of ihop.

I am working for y'all in San Antonio TX the store on 410& bandera I would hope I grab your attention due to the fact I'm not getting any where with my manager or corporate since they want to be covering for her, the manager rebbeca insults her workers yells curses them out, she plays with my money and hours. There is way to much favoritism other Co workers don't get written up for not calling in, doing side work she's ok with people smoking pot because they have a group who does so outside in back, there's even been sexual activity within the coworkers that they do at this location in your restraunt I have never worked for a messed up company the list goes on and gets worse I've seen it first hand have videos and pictures to prove everything.. I hope you look I to the management there because it is not fair to the hard working people who work there be treated like this it's not our fault she can't manage her labor she has to take it out of our time cards to to save her behind...

This ihop in mckinney tx should overall be shut down. All the employees are using drugs. Including the manger, mary brown.
They sell to each other in the store or outside on the side of the building. They will stand on the side of the building smoking weed or use cocaine in the restroom. Mary also sells her prescription hydrocodone to employees so she can make extra money.
Employees are always high which leads to terrible service all around.
This place needs to be shut down!

Took my daughter to get some breakfast
this morning. The hostess was talking in
a rude tone...We'll she said, if you don't have cash, we can't help you! I feel that was uncalled for, and that you should have had a
sign on door stating there were issues with
computer! I don't know if I will go back to
eat there ever again. I also feel, if you are
going to be in a position of serving in public
then you should speak respectfully!