IHOP
reviews and complaints

The ihop Superior Co location seems racist. I've been in for breakfast a few times because it's close to my home. Every time I come, it's a staff of Mexicans. I'm white and I have dined with a various friends and family. Every time, we've been ignored for a very long time, to the point it's really obvious that it's intentional! No order right away, Hispanics being waited on before us, not checking on us to the point of almost walking out. No bill coming to the table in a timely manner. Waitress scowling at me. I will never go back to ihop again. The first time it happened, my mother suggested maybe they're racist against whites. I didn't want to believe that and came back 2 more times and the same thing occurred. Not that busy and my hispanic waitress couldn't have cared less that we were customers. It's like sitting down and basically being ignored the entire time. Why would I ever bring guests or even come back again? It's ridiculous!

I called up there once and someone picked up and just hung up and then I called back right away and nobody ever came to the phone I just think it's very disrespectful like what kind of business does that your supposed to want people to buy your food and every time I go there nobody knows how to behave or be kind nobody ever serves someone on time and also if there is a wait we are never told how long and it's always disrespect every time I go inside this IHOP

This was the all time worst breakfast dining experience my family and I have experienced. The waitress took our order and brought our drinks at an reasonable time although it seem quite busy on a Sunday. However we ended up waiting over 20minutes for our food to come out and when it did come my fiance's and my food came out first before our childrens, Secondly we did not have any silverware when we ask for silverware we were giving plasticware after 6mins later, my daughters food took approximately 10 to 15minutes to get after me and my fiancee got our food. Our entire meal including refills on our drinks was brought by someone other than waitress, my daughter waited over 5mins to get salsa for her omelet which came with salsa as part of the recipe, when we finally was able to speak to someone to make a complaint in regards to the horrible customer service he wasn't a manager the server brought out our bill with a $3dollar discount, At that point my fiance's complained again we were not satisfied by the manager compensation, the waitress took bill back I assume to the manager and came back with it and said that the manager said that we didnt have to pay it as we proceeded to leave the same waitress ran up to the front and said that we did not pay our bill, she then said the manager said that we had to pay the bill, all of this not once did a manager come out to talk us, we demanded to speak with a manager at point and the manager only made the experience worst by not understanding what our true complaint was but yet insulted us by assuming that we were complaining about the food, our complaint was sinply about the horrible, poor customer service.

My family went to IHOP on Sunday. I ordered the Southwest Scramble and the waitress told me they were out of avocado, i could sub for something else. A few minutes later the lady in the next table was served a turkey avocado sandwich. I asked the manager when he passed our table why was the lady next to me given avocado and I was told there wasn't any. Initially he told me that there were two separate kitchens and that one kitchen had them the other kitchen didn't. Later he said they found the piece for that lady. At no point did he offer an apology or anything even close to it. He just walked away. Later the district manager came up and she just Shrugged her shoulders and said" well I don't know what's going on. " When I mentioned it to the waitress she just laughed and said "oh I'm sorry we're just busy today." My complaint is not about the lack of avocado but by the style in which the entire staff including the district manager handle the situation. There's much more to the story but my space is here limited.

This was the worst breakfast experience, ever. The only decent experience was our understanding and accommodating waitress, Anna. I ordered the chicken fried chicken and eggs. My chicken was raw in the middle, eggs were ordered over medium but were crusty on the outside and white was still runny on the inside, hash browns were cold. My husband ordered breakfast sampler. This hash browns were cold and eggs were disgusting. We initially asked for a redo on the eggs but after biting into raw chicken, decided against trying again. Waitress tried to offer other meal options and her apologizes but I began to worry that I couldn't make it out without vomiting so we hurried to pay. At the checkout we asked who or where was a manager. They said that she was in her back office. I asked to speak to her when I realized she probably had no idea what was going on and needed to get in that kitchen. She came out with an attitude as if we interrupted her. I tried to explain that they said that she was in the back and I'm in service so I just wanted to let her know what was going on. She rolled her eyes as she told me that she is doing her inventory. (Its 8:30 on Sunday morning and your kitchen is serving raw chicken but you are mad at me for interrupting inventory.) She offered to take the meal off the ticket but Anna already did that, which is when she was like "then what's the problem". I was really trying to help her. I just replied that it's going to be a rough day but she interrupted that they will be just fine. I won't! I have to go eat the free breakfast at the hotel when I get done vomiting and praying it won't be poising and last more than one hour of vomiting. Wow. I grabbed a pen and asked for her name and the waitresses name when she replied that it's all on the ticket. She couldn't even tell me her name. And I did say this out loud, "No wonder the food is so bad, the manager doesn't care and is a b*t#h." By the way, thanks to the cashier for telling me he names because it isn't on the ticket.

Slow service!

But besides that when he finally brought a refill
His smell of weed like to knock us down made eating incredibly difficult.
This goes on at this shift always
We eat here at mornings at least twice a week which has always been great, but I will never stop here at 7 on the evening again.
At the moment I'm watching two employees fussing

Ihope in Union City, CA. 4/21/18 9:30am
Server Pilar
Manager Octavio
My server Pilar was extremely rude since the beginning. She got our order for the drinks then i was going to order my food. She completely ignored me. Then rudely said. Drinks only. I asked for water no ice for my son 3years old. As we ordered the food she was in a complete rush. I understand that but being rude wont make anyone faster. 5min passed She delivered the drinks then stated she would bring my sons water out in a moment. I waited aprox 25 min. Nothing. My son was desperate for water. The food came out i told the food runner of my need for my sons water he stated hed tell the server, im sure he didnt., but she didn't come to our table to even ask if the food was okay or if we wanted refills. I still needed my sons water and now an extra plate. I was very upset by then I had to get up and nearly walked in the kitchen to ask for water and a plate. Thats litterly all i needed . She could have done it in less then 5min. Instead she ruined my experience. A nice man, a host, got the water and plate for me. The server decided to check on us when we were done with our food and ready to leave asking if we needed refills. So upsetting. I asked for the check and we all left the table. I asked to speak to the manager Octavio and he didnt come out to speak with me. This is absurd. Now im contacting corporate because this experince was definitely upsetting and i wont be returning to ihop again. And of course ill be leaving a bad yelp review aswell.

My co-worker and I decided to stop into I-Hop for breakfast on 4/18/2018 at the 10301 Evergreen Way, Everett WA 98204 Invoice # 7183. I ordered a bacon and cheese omelette with no toast or hash browns with a side of bacon and a cup of coffee and my bill without tip came to $20.26. I happen to own stock in Dine Equity and wanted to see how I-Hop has been doing as I know Apple bees is trying to make a comeback and I-Hop has been the bright spot. I think the price for breakfast was outrageous and without telling my coworker that I was dissapointed in the price point he complained that his bill was too high, we then got into a discussion about it and the stock. I am not asking for any discount but I can tell you $20.26 and I left a $4.00 tip is way too much for a bacon and cheese omelette (no hash browns or toast) cup of coffee, and a side of bacon. I am concerned based on my experience and that of others I have spoken with that I-Hop is considering itself a high end breakfast establishment and may lose revenue based on outrageous price points. I will be sending a copy of my receipt with notes to Dine Equity as I fear loss of stock price. I also noticed only a few patrons and it was just past 7AM local time. I-Hop is not the only game in town and I can assure you our experience at a local Denny's was much better and had a much better price point, my co-worker stated next time we will hit the Denny's as he was disappointing. I hope this helps I-Hop leadership consider price points and targeted customers.

V/R

Sean Charlton

I was an ihop employee from december 22nd, 2016 to march 7th 2018. I worked at the ihop on Grand junction blvd in mesquite off of military and scyene, and i was fired the general manager Nicki. I was fired for not showing up on national pancake day, which i was for one not aware the exact date of national pancake day because i worked night shift and they told us nothing normally, not only that i normally worked 10 pm to 6 am and at that time pancake day is over so i was told by a different manager prior that i probably wouldnt have to come because it was my off day and if i came at my time i normally would pancake day is already over. They adjusted the sceduale and added me on it for pancake day but did so on a day i was off so when i came back in the next day i was scedualed last time i looked at the sceduale i was fired for not being there when nobody let me know called or told me sceduale was changed while i was off . I am now struggling to pay bills and take care of myself and my family because im unemployed i would like the issue to be resolved to where i can have my job back because i feel i was wrongfully fired i also feel they should look into the managment of that store the owners dan and sandra that were there for years had a great store going that ran like a family since alex the new owner took over they have ran off many workers and torn the store apart but i need a job and would atleast like to not be fired for a undeserving reason

I was eating in and I notice my sever talking to her mgr, they were standing near us, my sever ask nicely if she could step outside to get fresh air, that her only table just got her food n everything will b ok for a couple of mins, the only table she was talking about was my table, the mgr yelled no, then the sever said she had been there for 6 n half hrs n never took a break, n that y did she let everyone else go outside n not her, then the mgr got so mad, face red and all, yelled like a animal at the server, so no, no noooo, the server then said ok but it wasn't fair, then yelled so load just go ur going to act like a 3 yr old n keep asking me, just go, so the mgr walked away, then the server came to check on me, n I told her everything was ok, u can tell the server feelings were so hurt, I felt so bad for sever to the point I don't want to go there if this is how ur management treat ur workers, no one should ever b spoke to like this, my money will not pay for this person salary. I go to that IHOP at least 3 or 4 times a week, I do my interviews for my business there. My server name was brandy and the mgr name was Heather I asked the hostess what name was because I didn't want to make this server any hurt then she was. This server was the best on there since I started coming there, very sweet, pleasant and helpful with some questions I wanted to know about the food I wanted to answer, for my server to talk so highly of IHOP n for this Heather lady talk to her this way u can tell this wasn't the first time she talk her this way or any other employee cuz it was so naturally easy for her

We as a family came to have some dinner on April the 8th 2018 at around 8:30pm. The address to this IHOP is 4765 Calle Real
Santa Barbara, CA 93110.
We put in our order and noticed after some time waiting that people around us were getting their orders sooner even though they had gotten there after us. My wife decided to go ask after a 40 min wait. Not once in that 40 min time frame did the waiter bother to check on us, or notice why we had not gotten our food. It was not busy at all. My wife decided to go and ask the manager working at the counter what was happening. The manager looks at the waiter, who then mentiones that he forgot to put in our order. My wife was like what? The waiter and the manager seriously acted like oh well, you don't like it leave attitude. And we did just that. I picked my crying 3 year old daughter that had her heart set on some macaroni and cheese, and walked out. Again errors happen I get it. But the attitude of the manager and waiter to imply that it was no big deal, and you can leave attitude is what made a family that has been going to IHOP for years decide to never ever go to IHOP again. Every chance I get I will definitely tell my story about this restaurant's service.
I thought IHOP was a family restaurant.

1. Ordered 2 blueberry pancakes got 4
2. They put sugar on my pancakes and I'm a diabetic after telling her no sugar
3. The food took 45 minutes to get to us even though they were not busy and by the time Everything got there the food was cold especially the strawberries since they were frozen solid
5.Bill was $34 and the service sucked. Very disappointed.

On April 14th, I went to IHOP in Lumberton, NC at 9:00 pm. The waitress took our drink order and brought our sweet teas. She took our food orders and left. After one sip of tea, we realized the tea was bad. It was old tea. The waitress never returned to check on us until the food was ready. When she brought the food, we asked for fresh tea. The waitress advised she would have to make more . We settled for Pepsi until the fresh tea was ready. The waitress never returned for any refills etc. Once she returned it was to bring us a bill for food and drink . I asked for a to go tea to take with me. The waitress brought me a to go cup to take with me. When I got in my truck to leave, I took a sip of my to go tea to realize that my tea was the same old sour tea. To add salt to the wound, the waitress had kept my receipt and friends receipt that had the info to leave a survey. I only had the receipt that convienetely didn't have the survey info. I will never return to Lumberton NC IHOP and will gladly spread the word of the sorry service we received

I ordered food from the IHOP location at 795 Semoran Blvd, Orlando, FL. I ordered my food through Uber eats. When I received my order, I was missing my 2 kid's meals. I drove to the location to get the missing portions of my order, at approximately 8pm. The female employee that I spoke to was very rude, did not apologize for the error, and deliberately delayed the preparation of my food. The cook approached me in a very hostile manner, and proceeded to yell and curse at me. The situation was so bad that I felt the need to ask for my husband, who had been waiting in the car, to come inside. The remainder of the visit was uncomfortable and inhospitable. Eventually, I was given my food, minus some strawberries that were supposed to be with the pancakes. The female employee did her best to ensure that order was still NOT correct. This location should be SHUT DOWN. None of this was acceptable.

I have worked in the food service industry for 40 years. Over 30 years in management and this restaurant is the worst that I have ever worked for. I've been here for 5 years and seen 7 different GM's 4 of which were terminated for stealing, favoritism, inappropriate behavior with employees, incompetence, misuse of company time, having boyfriends do bank deposits, to name a few recently I had an injury I broke my tailbone after being out of work for seven weeks upon returning I've been treated disrespectfully my hours cut shift changed I have work the same shift for five years because of other responsibilities on the days that I was off and it was never a problem I feel I am being picked on because I was injured I've tried to speak to the GM the DM and the RM getting no response from any of them. Upon coming back my first week I work four nights two of those nights had no busboy combo all 4 nights had no cashier there was only one cook and two servers and the general manager was not in the least concerned business is slow there's no reason to have two servers and no hostess when only one of the two can take cash. So when the person that can take cash goes on break they are constantly call back from break to cash out customers causing them to punch in and out interfering in their Breaktime. Managers do not communicate so they are never on the same page none of them knowing what the other one is doing. Employees are not properly trained there just thrown out there and do not know what to do and yet you expect great customer service this company is a joke. In 2014 because of the incompetence of the dishwasher mopping the floor with the greasy mop I slipped fell straight into a stainless steel counter cracking open the bridge of my nose causing damage to my neck and leaving a scar and which still I have spasms I've never complained yet now I'm seeking an attorney.

I work evenings 10pm to 10am and constantly grab breakfast on the way home from work. To save time I call ahead and place a pickup order.

Unfortunately this Ihop happens to be the closest to where I live and the management is by far some of the worst restaurant management I have witnessed.

I used to be a server for Moxies, and some family run places and have worked in the restaurant industry for 6 years.

This IHOP is notorious for forgetting crucial items in my pickup like syrup ( Yes. An International House Of Pancakes Forgets Syrup, That is like serving a big mac without a pattie)

And today I was put on hold for a few minutes to have someone come back and tell me they wont be taking orders over the phone. I asked her why that would be since it takes 30 seconds to write down an order and the time we are taking discussing the matter I could have already have told her. She explained it wasnt her job.

So since when is it not your job to serve the customer in the service industry?

I have spoken to the management here in the past and they have given me attitude bringing up concerns like being shorted items of my order, and they know me on the phone and sarcastically tell me they will remember to put syrup in ( I certainly hope so since its a pancake house)

I am really not asking a hell of a whole lot..

But a district manager really needs to come and pay attention to this location because it is dreadful.

By the way my name is Avery I can be reached at [protected] in the afternoons after 4pm pacific time zone.

Might be worth it to take my regular bi weekly orders to Dennys or Rickys if this crap continues. I love the food but the service sucks

I just left IHOP. I went to the IHOP in Stockbridge Georgia and my experience started great, our server Jessica greeted us and took our drink order. She allowed us A few minutes to look over the menu before placing our food order. A few more tables had come in about 10/15mins later after placing our order and sat with another server. After noticing that the other tables had started receiving their food(after about 20 mins later), we sat for another 5/10 mins before getting up to leave. We had not been checked on and proceeded to approach the manager who once the situation had been Explained to, did or said nothing to accommodate us in anyway. No apologies or anything. Totally unacceptable. As we were walking out, the manager stated your food is ready. Not sure why customer service seems the worse in the evening or night but IHOP should definitely do more to ensure that the same service you would get in the AM would be the same throughout the entire day. The manager and employee should be reprimanded.

Myself and my daughter went to IHOP 3288. Located on 6519 FM 78. SA TX. Not many customers. 2 waitresses and 1 manager. It took a long period of time for the waitress to arrive. She stated that she didn't know that she had this table. She took our drink order and again didn't return in a timely manner. Finally she brought our drinks. She then proceeded to take our food order. When the food arrive it was missed part of the order. It took her awhile again before she arrived. Not many customer. Not understanding why she is not returning to the table. We informed her of the food error and she stated that we could redo your order. Informed her to just bring what was missing. International pancakes were missing the mouse. It took a while for her to bring the mouse. She never returned to the table with the our bill. I had to go to the register to get a container. Never received a bill at the table. The other waitress went to the register and we then paid our bill. I never received an itemized list of what we eat. Just the total. I was very disappointed in the service we received.

The service there is bad I have been there twice this week it takes them almost 20 mins to wait on you after they sit you down me and my husband walked in at 9:40 sat down she was coming back and never did we left at 10:30 meet the manager going out and told him he didn't even try too talk us in to staying. They was so busy playing some guy walking in the back with his pants down his butt eating and on the phone. They are none profession everyone in the store day and night needs to be fired thank you

The store on 20100 E valley view in independence NO had very rude and disrespectful employees and managers.outside of our waitress which was pretty much left to work by herself ...we arrived at 315 pm ...no one even acknowledges us even though they saw us for about 10 minutes...then took about 15 min to even order because the poor waitress was the only one working and everyone else including the manager was walking around...the seat behind us asked them what was taking so long and the manager tells them what am so you want me to do I'm only one person...now mind you now it's been an hour that we have been sitting there and no food yet but our waitress keep a apologizing ...the food finally comes and we are missing one of our children's meals and half of mine...my friend eggs were suppose to be overeasy but look like snot and to top it off it was cold...my friend did say this is ridiculous and the manager comes to the table and tells us to watch our mouth...my response is where is the rest of the food ...manager looks at me as if I was bothering her to ask ...mind you now it has been 1 and a half...i finally exploded and said maybe you need to watch your employees because they are all high ...she did not respond just looked at me then she said what does that mean ... I said exactly what I said ...we have been here for an hour and a half and you want to treat me like I'm asking to much for you to do you job ...we got up and left without touching 90% of the food