IHOP
reviews and complaints

Never again eating at ihop.. Didn't even eat smh. Took us 2 1/2 hrs to get our food & it was extremely cold when we got it. My kids orderd strawberry pancakes the waitress said we got pick another fruit topping because the strawberries weren't thawed 😡 4 tables of people got up & walked out cuz either they was taking toooo long or there food was cold. Didn't even get our silverware or the waitress didn't come to see if we needed refills.. Worst service ever. We didn't even pay for a tip or paid our food.. Such ridiculous. Rate over

Myself and a friend went to your location at Pulaski Hwy in Rosedale, Md. A table for 5 was sat just before us. After we were seated, I noticed that the party of 5 was already eating and we were waiting for coffee. Eventually, the party finished and paid, the table was bussed and we were still waiting for food. Just wanted to let you know (as if you care about customers, not investors) that you have lost a customer. I will drive the extra 3 miles to go to Denny's. And please, don't waste my time with a coupon for a restaurant I WON'T frequent.

I am complaining about the IHOP at 5025 Lapalco Blvd. Marrero, LA. My family and I went there on Sunday the 8 of April around 10:00a.m. The service was horrible we waited almost 45 minutes for our food. The cooks in the back were cussing, fussing with the waitress even shouting back at the manager. You can tell he was scared of them because he had no authority over them or the situation. My wife and daughter had to hear this foolishness all the time We were sitting at our table. I told them I was allergic to mushrooms my omelette was fill with them. The manager did not take control of the situation at all. Waitress crying because of the cooks mess ups. PLEASE look into this matter. I will never bring my family back there to that location ever. The very worst IHOP ever. Mr. Jones

I went to ihop on brainerd rd in chattanooga tn after driving an hour just to eat there. I saw my waitress only once. And our food was cold and not the full order. The cook who brought out my food was very rude. I had to request a straw. And they complained when i asked them to remake my eggs. I was unable to get a refill even after i waited over 45 mins for cold food. They weren't even busy at all. This is one of the worst food experiences ive ever had. And i am a manager at a restaurant. I will not be returning here and would like my check refunded. I will contact you further with amount when they actually bring my bill so i can leave

I took my family out to ihop for dinner because kids eat free on friday night. We have been doing this somewhat regularly for the past several years. When my wife goes to pay the bill they refused to deduct the kids meals. I go to ask why and was told that kids eat free on tuesday now. I explained to the managers that we had been coming on tuesdays but the last tuesday was told that it was om fridays now. The managers dismissed this and said well now it is on tuesdays again. I said how are people supposed to know that. I was told that they change free kids night quarterly and if I wanted to know when it was I could look it up on the ihop web site. I learned that it is the policy of ihop to not advertise or let people know when kids eat free. However. They will tell you if you ask them. If they don't want kids to eat free that is fine but to play these [censor]ic games is utterly ridiculous. So I wont be going to ihop again. I am pasting and coping this fyi/psa to send to the nice people at ihop headquarters. Sho please be good to each other and. Remember friends don't let friends with children eat at ihop. And a special thank you ihop.

My daughter, Haley Snodgrass, works at the Moore, OK location. Employees were paid last Friday but to date, she has not received her pay.

Two of her supervisors directed her to contact the bank and state it's a bank issue. We have contacted the bank and they show no attempts from IHOP to make a direct deposit. Haley was told by her supervisors they can not verify her checking and/or routing number that IHOP has on file but state they know the numbers are correct. I also have online banking so I can check her account at anytime.

This needs to be elevated as the Moore, OK location is incapable of resolving this issue.

I expect to be informed Monday how this matter will be resolved. My number is [protected].
Thank you,
Michelle Wiggs

My boyfriend and are frequent costumers to IHOP on Orangethorpe in Fullerton. IHOP store #0908. Some of the stuff know us very well and always know our usual orders. Our server Claudia went on break and left another server in charge named Maya. Maya knows my boyfriend and I from highschool (years ago) and is not fond of us because her bestfriend is not fond of me, nothing to do with her. Well simply because of her unprofessionalism she never went to our table, never spoke to us, walked by us without even a glance. When my boyfriend accidently dropped his cup she stared at him and simply stepped over it, my boyfriend had to pick it up and even apologized. As we were leaving she had a grin on her face as if it was amusing to her to completely ignore us. My boyfriend had to carry my plates to the front to have someone box them for me since no one paid attention to her lack of service. My boyfriend has diabetes and was getting very upset and that is not good for him. You can check the tapes to verify what I am complaining about. We were there around 10:15 on friday April 6th. It was not fair to my boyfriend and I because we have never done or said anything to her. This is not the first time it happens with the server/hostess Mayaning and it is very rude and very unprofessional.

I order online and paid for my meal. I went inside to pick it up, no one was at the front desk to help or assist this was fine I waited. Several employees walked past without a greeting or acknowledgement of my existence. 2 other customers came in behind me and were immediately greeted and seated still without giving me any assistance. I waited some more it wasn't until I had a scowl on my face that someone came over to even ask if I had been helped and the whole time my food was on the counter.

Last night a new assistant manager with less than 5 days training as a manager was left alone with 1 waitress to run the whole store for several hours because the manager sent everyone else home early. A customer had just learned that his mother was diagnosed with cancer. Dealing with the 2nd very hostile customer of the evening and having to call the police while running the whole kitchen no one was able to answer the phone. The cancer patients son came to the store to get his mother her favorite meal because no one could answer the phone upset understandably. Once the new and left to fail assistant manager found out about the cancer the mother was going to more than likely die from the new assistant manager gave him the meal apologizing for the stress that they added to. Then at 11pm a rush of 20+ people came in...with just 2 employees. You fired the new assistant manager instead of helping him understand what you needed him to do. This young man was so proud to be a part of your team when he learned about Richard J Dahl being a graduate of West Point.

This new manager has faught his way back from a head injury he received in a violent attack at a job that caused him to suffer organ destructive seizures. I'm so disappointed with your company right now. When people are suffering and with so much hostility going on in this country stepping up to help this young man would make much more sense than firing him. 

Only when kindness is shown to all by all will there begin to be world peace. 

Have a Great Day,  

Carrie Sue DeLeon 

WWW.CqCqMyLastTransmission.com

Watch "CNN: Air traffic controller exposes near midair collision" on YouTube

https://youtu.be/vucj-yHbev0

On Sunday April 1 2018 at 2 pm my son and I attended the new IHOP in Watt Common Edmonton Alberta. I ordered breakfast and my son had the bacon cheeseburger and fries. After a substantial wait...Easter Sunday .. very busy and understandably so...our food arrived. About half way through our meal my son finds a dead bug in his fries. We both immediately lost our appetite and my stomach is still upset as I write this. I asked the wautress to get the manager. After a 5 minute wait or so he arrives to let me know that he checked the Orkin log and they had no problems on their last report.. whenever that was. He did apologize but did not offer any type of solution. I told him we would not pay for anything today and would not be back. I was disappointed in his response to a very difficult situation. I have been a manager myself and his response should have been "We sincerely apologize...we do our best to ensure this does not happen...your meals today are on us and we hope this does not deter you from coming back". I do not care that you checked your log...all restaurants have health and safety protocol to comply with.

I am so disgusted and disappointed. IHOP has always been my go to for breakfast especially for your hashbrowns. They were my favourite.

Kelly LaForest
[protected]
429, 5016 4 Ave SW
Edmonton Alberta
T6X 1V3

We went to ihop on Valencia in Tucson sat night at 9pm, restaurant was half empty. I ordered the Turkey dinner and my boyfriend ordered the chicken Sandwich. The portion size on the turkey dinner looked like a childs, the chicken Sandwich was missing the cheese and fixing and looked nothing like the picture! We ordered the Bacon Omelet to go. This was the final straw...look at the portion size compared to menu pics! I am outraged.

Visited on 3/[protected]@ 845am the only IHOP in Decatur Tx - We have been customers for 15 years, the hostess went to seat us inErins Section, Wrin saw us and yelled NO NOT TODAY NO For real acrossef the restaurant, embarrassing not only my husband and I but our Mother too. We've had problems with her in the past, while we waited and our food grew cold, she braided another waitresses hair. Stuff like that, she's either very nice or very rude. I just don't think she should be allowed to embarrass customers the way she does.

My husband went to the IHOP in Grandview Missouri on his way home about 3am this morning. He ordered the egg white veggie omelet for me. When I got to work to heat it up the eggs were brown, there was a huge piece of steak in it and there was steak juice all in the bottom the bag from it obviously being cooked after a steak. I have pictured attached. This is very upsetting to me. If someone orders anything vegetable it should be cooked on a surface that meat has just been cooked on, that can cause some serious complications due to health reasons. Unfortunately I couldn't eat the omelet, only the fruit that came with it.

On Mar.29/18 at 12:08 my wife and I went for lunch to iHop #316 for lunch, we had to send our coffee back because it was only look warm, we ordered 2-SR Rise Shine @ 8.99 along with our coffee, we received our meals 12:32 ( that's close to 30 minutes after placing our order, while our server was very polite there was no quality control of the food, I don't think iHop is aware the burnt food my in fact activate Cancer Cells in the human body, or they would not have served BURNT TOAST with our meal, I took a picture of the burnt toast with my Cel phone and have enclose a copy.

March 29 my family and I went for a late dinner at 107 sw loop 410 IHOP! We were seated and waited for about 20 minutes to order drinks, even at that there was no server to been seen or even ask for drinks! My family and I did get up and walk out due to no service at all! While walking out the server came out and pretty much ignored other tables as well! Very poor service

Ihop located on 851 W Sample Rd, Pompano Beach, FL 33064
Today march 29, i had an horrible experience at this location. First of all there was only was one server. She was extrely rude. No cutomer service. I told her about my corn that had water all over the plate . Her reponse was she is not the cook. She was extremely loud and no manners. I was really shock of the words that was comingout of her mouth. If the camera inside works you guys should review it hopefullt the sound works to hear the awful things she saying to me. This place will not have my business or my family. Worst place ever.

We had the worst time at Ihop in Decatur, Tx. We got to the restaurant at 10:30 and we were not sitted until almost 11. When we were finished eating we sat at our table for 10 mins waiting for our ticket. I finally went and askes for our ticket still did not receive it after waiting another 5 mins. We both got up to fo speak to thw manager and all she had to say was we are short staffed. There were 4 waitress and only 6 tables that needed to be waited on. We have been there on Saturday morning which is the busy day and time and the service has never been like that. We will never go back there and we told the manager that and all she had to say was well I'm doing the best I can.

Yesterday morning about 9:30 AM my wife and I went to the IHOP located on Clairmon Avenue in Decature, GA. Our first impression was that ther was a definite lack of cleanliness on the floors considering the abundance of staff that was there just standing around and joking with each other. We placed our order and waited. When our order arrive, my wife's order was not cooked as she had asked. Her order was taken back and we waited some more. While her order (scrambled egg substitute) was being recooked I started to eat my order. My order was barley warm and the hash browns were more raw than cooked. I had our waitress removed my order and I settled for just coffee. Eventually our waitress brought my wife's pancakes. Still no eggs! The pancakes were just short of being totally cold. The weren't even warm enough to melt Amy of the whipped cream. After a while the eggs were delivered. They were not egg substitute as ordered and they were also almost warm. The bacon that she ordered to be cooked chrip was more than chrisp. One slice was burnt beyond recognition. The other two were almost as bad. By this time we had both lost our appetite. And decided to leave. When I went to pay the bill, my order had been removed. The lady asked me how everything was. I toled her it was the worst meal we had ever had at a IHOP. I asked the lady at the register if she was the manager. She stated that she was one of them. The manager looked at me puzzled and asked what she could do to make it better. I looked around and told her if I was her I would fire some of the people.
In my opinion, it is very evident that the cook doesn't know how to cook in a restaurant and the manager should not be a manager if she asks customers what to do. It is very evident if a manager watches her employees. The manager should also read the comments on their web pages. I have read them and they are all definitely not good reviews. I have attached photos of my wife's meal as it was left on the table. I did pay $7.47 for my wife's meal which was not eaten.

Me and my friend ordered our food. My food came and part of his food came. He was waiting about 20 mins for his waffles. The eggs and sausage she already brought out to him was stone cold. By the time she came back just to tell us that the waffle machine is broke. So apparently it took 20 to 30 minutes to tell him he can't have waffles. He was told he had to decide between pancakes or French toast. He chose pancakes. It took another 20 mins to bring that. He then tells her his eggs and sausage is cold and she came off with a attitude about it then took the plate went and put it in the microwave (less then 2mins) then came back and denied about that being the same plate and denying that she didn't put that in the microwave. I then pay for the meals with a 100 dollar bill and she didn't have any change. She asked me to go get change, I said no. She then go tell the chef and he stops working to leave and go get change. Now remind you it's 7 customers in the dining area while there is no chef to cook. That was a whole hour wait for him to come back still with no change. Worst experience and waste of money.

This place was a mess. The manager was real lazy acting sending the servers to do her job. The entire restaurant was nasty roaches crawling on the table. Servers looked tired and disgusted. The manager was very unprofessional she was asking the servers where should she sit us. This place is pathetic. Everytime we come there this one server is always there she tries to smile and be courteous but you can tell the child is tired. She waits on us all the time. She helps our unpleasant visit somehow a pleasant visit she sits and talks to us keeps us entertain. This place has to do better. We see so many people walk out due to the bad service... Something needs to be done about this.