IHOP
reviews and complaints

This morning I made an online order by Ihop app, when I enter to the restaurant, located in 11302 Miramar Parkway, miramar fl 33025, the person in charge of seating the public, cooking, answering the phone was just one person. When she ask me about what is my order, she respond me that the system is down and the online order does not work, I completely understand I asked about my refund and she said that she does not know about it. I went to the kitchen, hat was disrespectful. I love IHOP, but this disappointed me so much about of the company. this is theft, if I do not call my bank and I cancel the transaction. Ihop would keep my money. I work very hard, to be able to afford a breakfast. and I think this was unfair.

I current live in Portsmouth V.a, I am writing to tell you that the Ihop on Frederick Blvd always has the phone off the hook. I try to place to-go orders atleast 3 times a week, and when I call I have to try several times to get a ring not a busy tone. One of the individuals that is employed there told me that some of the other employees take the phone off the hook so they don't have to take to-go orders "because they don't get tips". So I was hoping you could contact this locations manager and ask them to get control of the phone. I would love to be able to call and place a order and not have to be inconvenienced due to the ignorance of the employees. They are representing your business in a very careless manner. Thank You, Matt Slaughter
[protected]

May 13 2018 mother's day,

I arrive at ihop location #5334 upon enter there are guest waiting. I wait 12 mins to be seated. I'm seated my server comes up (muffles slurred words) I ask about the birthday meal free for my son in which I had the coupon sent to me. She tells me I have to ask the owner! Okay I order coffee and chocolate milk. She comes back 10 mins later with nothing asking if the owner came by, I reply no. She says "he ain't honoring no coupons today he'll give you 10 percent off" I order our food anyway at 11:20 am. My server proceeds to spilling coffee all over another guest and table. Now my entire section has been seated after me and my son. But now everyone and I mean everyone has their food eating. My server (angel) comes over and says hey your food is gonna be another 30 mins they "[censored]" up in the kitchen. Not even caring that my 6 year old son is sitting here! 24 mins pass she brings over some old cold strawberry pancakes and says "here these are on the house" excuse me ma'am I don't want that trash! But my 6 year old is starving so he eats them. Still no food! I request management she says oh honey he's the owner he'll be over. He comes and acts as if it's okay "they must have lost your ticket" I reply with i've been waiting 1 hour and 45 minutes this is crazy he tells me my food is free. Sir what food? I have no food still! At 12;49 I sit out in my car with a box of dog food they threw together. This is utterly disgusting ihop as a brand shouldn't be this way. Very very upset and heartbroken that my son couldn't even take me to get breakfast without being forgotten or lost!? To much money spent here for this! Customer service keeps businesses open! This place shouldn't be open!

Today on Mothers day my husband ordered breakfast for the whole family via uber eats, as a treat to me. The meals came with pork sausage instead of turkey that i requested and made several notes of. The kids(3) as well as my husband were already well into their meals before i realized the sausage wasnt turkey. The kids meals had turkey, the two breakfast samplers did not. This was a mother's day gift gone wrong. We would like to be compensated via money back or restaurant credit. Thanks for your time. We ordered from the rockside location.

My wife an I went to Ihop in Carlsbad, New Mexico Saturday, May 12, 2018 at 10:00pm after a dance. We enteed the store and waited to be seated. The staff was talking to one another, sitting at tables visiting. They did see us standing there waiting, but no one assisted us at all! We went to a table and seated ourselves, but after 30 minutes of no one even coming to our table we got up and left the store! I know that Ihop has a bad reputation in Carlsbad, but now I actually experienced just how bad your store really is here! What kind of business do you run?! What kind of people do you employ? Train your staff in people skills and maybe your store will have a better reputation!

Store#1714 In Richmond CA, Me and the Wife have been coming to this IHOP for years it has changed owners and Staff members over the years on this day, Me and the wife sat down to enjoy breakfast and noticed the The negative vibes and faces the waitress were having and when we ordered our food the waitress #209 Mirna R. slams our food down on the table and says here you go, then my wife ordered a sugar free syrup for her pancakes she told us we ran out syrup we don't even have any in the whole building then she looked over to the table next row over and grabbed it and slammed it on our table and told her here so you don't get mad, I then said that's it I'm going to complain to the manager and told him what happened and that what is going on here is not professional with bad conduct bad vibes and if your looks like they don't want to work here anymore attitude, I took a picture of receipt, and I told him I'm going to let your corporate office know how your staff is out of control, he told me to go ahead and told me to not pay for the inconvenience and that he apologized for the terrible experience me and the wife had and that he is going to have a staff meeting the next day, if you need a copy of receipt let me know, I can email you guys a copy, please forward this complain to the proper management so this does not happen again. Thank You. Cell# [protected] R.Lopez

Food was horrible the eggs were mushy bacon was burnt hash browns were ugly it was just damn not right they really need to suggest a new cook in Asheville North Carolina on Tunnel Road this is not acceptable I wouldn't want to take it to the corporate offices but I will they need to understand that the customer is the one that needs to be pleased instead of uncrease in a situation like this guy's come on we all human

I went to IHOP today in Waterbury CT (brass mill center) to pick up my online order. At first the forgot everything and I had to wait. Then as I got home I realize the French toast was so burnt it was hard as a rock! Then the bannnas that went with it was dark black! Also the ham was horrible and as well as the avocado I will never order or go their again!

Today is 5/11/18. This morning a group of people and I went to the IHOP located at 593 Baltimore Pike, Bel Air, MD 21014. This is the fourth time at 6:30 AM that we gone to this IHOP at this time and had to stand outside of IHOP because it was not yet open where it shows it is open at 6:00 AM. My group like to get together on Fridays for an early breakfast. It is clear that IHOP is not watching its restaurants are doing their job and duties.

Sincerely,

Scott Striebinger
18 Vista View Court
Kingsville, MD 21087
[protected]
scott. [protected]@gmail.com

Came to get my free pancakes from signing up online with their promotion and the waitress denied my order and tried telling me that I don't know what I'm talking about even after reading the whole coupon from my email! She read about the promotion and the tlfree pancakes plus the location which was the same IHOP I was seated in...the waitress walked away and started laughing saying "welp you can go get free pancakes from somewhere else because you wont be getting them here" Really had the nerves to not acknowledge my presence afterwards! 😠😠😠😠

Arrived at 945pm to IHOP restaurant on 5-8-2018. There was one large party seated. 3 tables with 2-3 people . A party of 8 ahead if us ...2 in our party and a party of 8 behind us. We were seated and the others guest seated. Saw only one person waiting tables. Another person trying to take orders a seat people. Hostess also busy waiting tables. Not enough wait staff available. 4 parties from 4 to 8 + were informed per hostess that there was about a 30 minute wait. 3 other parties arrived also after this...poor girls were running there legs off. The people waited about 5 minutes and left. The people seated after us got up and left. I can only imagine the amount of money that was lost tonite due to or attributed no avaiable help. Not pointing fingers..my heart went out to the girls. Another party of 3 came in..waited about 5 minutes before the wait staff was able to get to them..the man was very ugly to the young lady. I apologized for his ignorance the young lady stated thank you. The party that came in behind us wanted to get ugly with the wait staff..raising there voices and talking loudly. They were very rude and obnoxious. We got our food and were kept check on frequently. No problem with meal. We were out by 11 pm. 4 more parties plus left...money no help and irrate customers and money loss= poor management. 1 wait staff scheduled 1 hostess 1 cook staff and 1 wait staff who stayed over to help and was the one who got blasted... Never saw the one working wait staff until we got ready to check out then she come over to apologize.. Lady excuse me but where have you been. I was unable to get the hostess or wait staff that stayed over but my hat is off to them! Someone needs better management training..in this day and time people do not have values anymore.

My last few experiences at IHOP have been absolutely beneath deplorable. What has made the visits even worse is the absolute disregard by the managers even worse. Our first visit, roughly 3 months ago, we found hair in two of our dishes. We were sickened to the point of not being able to finish our meals. The manager said "Ewww, that's gross " and that was the end of that. We paid our bill, and left.
The second visit was two weeks ago after church. It was my daughter, my three grandchildren and myself. We went to IHOP after church. Yes, they were busy but I've never witnessed such mind blowing disservice in my life. It took 20 minutes before a server finally showed up, she took our drink orders then we didn't see her again for another 20 minutes. Finally when she came to take our order, another 30 minutes passed before our meal came out. The two younger children 5 and 3 were served their meals first. The bacon that came with the meal was not cooked all the way. It took another 15 minutes before we were given eating utensils. The server informed us that they were out of silverware and she would have to wash some. Then, came the other 3 meals. My daughter's meal, oddly enough was fine. My grandson and I both ordered eggs. His were supposed to be sunny side up and mine were supposed to be over medium. Both were brought to us cooked in the exact same manner. The yolk on both meals was totally raw! Still clear, no heat had ever touched those eggs. I asked the server to just take the eggs off of our bill because we couldn't eat them . Then came the manager. Hateful, rude, and seemed to come to our table ready to take me on. This " manager " informed me that the eggs were not raw and that's just the way IHOP cooks those orders. So, I was puzzled that two different orders were both " cooked " the same way. RAW. I informed her that I had worked in the food industry, actually managing a breakfast and lunch truck stop and that the eggs were not what we asked for. Her response " maybe a lot of places don't cook them like this, but that's the way IHOP cooks them" .We began to notice many others were complaining as well. I wasnt going to argue with this woman in front of my grandchildren, nor should I ever have felt like I had to defend myself. Not over a 50 cent egg. The manager did tell us we would not have to pay our bill. We left. Since that experience we've had 2 friends that have been and had very similar experiences. I'm shocked and so disappointed. I also know one of the cooks had head lice infestation and the manager was made aware of it and allowed him to continue to work there. This place needs to be shut down. I'm sure it won't be long before it is, but how sad to lose a family restaurant that I loved so much as a kid.

My wife and I recently visited(5/6/18) the IHOP restaurant in Clemson after Sunday service. We arrived at 9:40, seated at 9:50 and then waited for 1 hour and 15 minutes for our order to arrive at the table. Prior to our food arriving we began to ask our waitress every 15-20 minutes "how much longer for our wait " due to an appointment 2:30 pm in Charlotte NC (about a 2 hour drive)..each time her answer was "about 10 minutes", by the time our food (cold) arrived at the table, not only was our order wrong but we basically had to leave and was not able to enjoy our meal...On the way out the manager commented to my wife that this (wait) was the norm on the weekends. Very poor job and as I told my wife...this is a one and done visit to this chain.

I enter the ihop on 785 flushing avenue brooklyn new york 11206 at 1:09pm sunday 05/06/2018 with a party of 8 people. The hostess said it will be a 20 min wait.
Okay fine as i waited with 4 children in the party i realize that we waited over 40 mins to be seated. So i go to the hostess and ask how much longer. She looks at me and say you just have to wait a little longer. So at this point i ask for the manager. I believe i was fair waiting and all the people before me and after me was being seated.
The manger comes out and tell me i have to wait because they dont have room to seat my party. So at this point i stated i dont think i should be begging ihop to take my money waiting so long for services. At this point another party of 8 come in. The hostess ask me if i wanted to be seated. So i ask are you ready to seat me now. She said well if you dont want the table i will give it to this other party. I dont know why she would think i didnt want the table after waiting an hour to be seated. I could not believe the behavior of the hostess, i say to her why would you think after waiting so long i would not want to be seated her reply was i heard what you said. I was floored i say to her i was not talking to you. Her other coworker say to her why are you acting like that. She said because these people are getting on my nerve. Now let me say it again me and 4 children youngest 14mths twins waited patiently for 50 mins without saying a word to the hostess about the long wait.
I walked out after another mother in my party got very upset about the hostess and manger behavior.
I was there to celebrate my 9 year old birthday. Who was looking forward to having the birthday pancakes.
So as a mother i took my children and guest to another location 253 livingston street, brooklyn ny 11201 . Where the service was much better we waited 5 mins to be seated and had our food 15 mins later .
I dont understand the issue with the location on flushing but i will say if it wasnt for my nine year old i would not give ihop another dime of my money were your treated with such little regards

Moved to Virginia Beach, Va my family favorite dining restaurant is Ihop, we've always had fuctions at our old Ihop.. I can not take my family back to this location, because every time when we go loud rap music is coming from back the manager seems to allow this being that one of the servers ask him to change the playlist from his phone so sad WTH!

Our server Esperanz was very disrespectful from the beginning, my cousin is highly allergic to dairy/ egg yokes and they refused to make his food with egg whites which is a very big isssuse! Secondly when we tried to apologize she rolled her eyes and proceeded to put in our order rudely, then to make matters worse she went over to the other server and talked about us to which we could here her saying I'm so sick of people today! Came to our table once and it was just a bad experience! Your staff at night are very rude and disrespectful like I said we apologized to her if we came off wrong and she just rolled her eyes!

Hey my name is Marquita Lang and I work for IHOP store 3602 and I'm just not happy they are not giving me my hours that I'm suppose to be working the other day I went to work on a Friday and they cut me at a hour of work I'm not understanding how people that are in school works more days and hours than I do I don't think it's fair how I'm only working 2 days out of a week and only working 1 or 2 hours when I do go work I don't think it's fair. I am a host over night I'm not getting my hours or my money that I'm suppose to get it's not right

Hi,
My name is Travis Wilks. My son and I were eating at the Belleville, Illinois 62221 IHOP, our customer service can be back and forth depending on who we receive. We love the waitress, Grace. She's always kind, but we also get the waitress, Danielle who can be very rude and never gives appropriate attention to my family as I while we are dining. Last monday, we picked up the jelly container and my son accidently knocked it over and 3 black bugs crawled out startling us both. As well as a couple weeks ago, a beatle crawled onto our table from behind my wife's seat. We are amazed at how the restaurant re-opened after being shut down for health inspection. Now we are going to corporate. This is disgustingly ridiculous.

Your General Manager in massillon hired her sister . which isnt allowed. Then put her on straight days. When other servers have been waiting year for days. She babies her. And who knows what else they get away with. Brenda also doesnt pay her employees what is promised. So watch your pay stubs... They deny being sisters. I have 7 documents stating otherwise. If needed will provide

I ordered them online off 2060 union they wasn't looking the picture plus I order them all the time no cheesecake bites it's sloppy the women in the front was rude plus I had to turn around to go get the whip cream I payed for some I didn't get that was 9 dollars I'm really upset about my service poor and unprefessional attitudes and horrible customer service