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IHOP
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1.2 908 Reviews

IHOP Complaints Summary

58 Resolved
839 Unresolved
Our verdict: If considering services from IHOP with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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IHOP reviews & complaints 908

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M
2:27 pm EDT

IHOP service

I visited your location at 1400 Mercantile Ave. NE, Albuquerque, NM 87107, on July 18, 2018, at approximately 6:30 p.m., with my granddaughters. There were two people working, neither of whom I got their name. When the server finally came around she literally asked us "what do you want to drink?" When she brought our drinks, she set them all together on the table and did not distribute them. She never asked if we wanted something for my two year old great granddaughter to drink. Then she asked us "what do you want to eat?" Really, is that how you ask customers if you "may help them?" Anyway, we ordered. She had a table of friends and/or family members eating because she spent most of her time at their table just talking to them, while customers were having to get up to ask about where their food was, or to ask for the check. I finally saw our food placed under the warming lamps, but still after about 20 minutes she hadn't delivered our food, so I went to the cook who was now at the register, and asked if that was our food. She said yes and the server proceeded to deliver our "old" food. I told them the strawberry pancakes were not acceptable because they had turned red and soggy from sitting there so long. The server then asks me "did I already give you a receipt?" She meant the check, not a receipt. I said no. Still, waited about 15 minutes for the check. Nothing. Her family and/or friends were then leaving so she was at their table hugging them and saying "bye"...I walked past them as I was going to the ladies room and again asked her for the check. By this time we had been there an hour and a half. Still nothing, so I got up and went back to where she and the cook kept arguing because the server obviously didn't know what she was doing, or didn't care, or both. Neither of them could figure out my check and finally they asked me where we were sitting. I pointed to the table. I asked them if they were seriously charging the customers with the horrible service and food they were providing. The cook (an older female with a ponytail and a tattoo across her chest) apologized. After a few attempts they said it appeared as though my check had been paid. It had not been paid. Finally the cook apologized again and said not to worry about it and didn't charge us. It was THE worst experience I've EVER had at a food establishment. I will NEVER recommend this place to anyone. I would highly encourage you to provide some customer training and overall training on order taking, computer entry of the orders, etc. This server had the worst attitude, was not friendly or helpful and she literally was slamming things down on the table when she would deliver something. She clearly did not want to be there, and after the experience I had, I never want to be there again.

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F
8:59 pm EDT

IHOP server and managers

During my visit to your location during 60 anniversary the services was horrible the servers Traven and manager tanisha the servers forgot about us he took about 20 mins to bring syrup and hot sauce as well as my burger being under cooked when asked if it could be well done he replied that the next time you have to say it because it comes med not a sorry but for future I felt as a customer I should of been given that instead a drink for my daughter he took over 3 times to remember to actually bring it to table a other server was graceful and even argued with him about getting us a drink I just felt that it wasn't appropriate for this service as I spent money in the business and do appreciate the food when its given with care thank you Flore Dorcil [protected]

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Gordon Duncan
, US
Jul 20, 2018 2:16 am EDT

my wife and ii ate breakfast at the hamden ct store located on Dixwell ave. service was well . My wife and I are black american, myself with a bald head, my wife with short curly brown hair. Later that afternoon i decided to eat the rest of my food. Upon completion, I notice several strands of long straight hair in the bottom of the container. I call my wife being that i was at work and ask her to call the Hamden IHOP to inform them . Later on they day my wife called me and explained the the manager was very rude and made it sound as if we placed the hair in the box. Also asking her what does she want "Them to do". Yesterday July 19, I stopped in the Hamden IHop to see if i could speak with the manager of that day who spoke with my wife. "Deneda" if im correct was the store managers name ( the same Black woman) whom spoke with my wife. Again, she was very unprofessional, rude and very indignant to me as a customer and a 10 year veteran of the military. It just so happened that the stores general manager " Jose Gomez" was dinning there on his off day. He stood there and did not intervene once, he said nothing and did nothing. I asked to him what was his thoughts on the problem, as I was only looking for a "we are sorry", the customer is always right, thank you for bringing it to our attention or something to fix the issue. But instead, my wife and I were made to feel as if we were criminals looking for a free meal. if this is the New IHOP beleive me, my family and I want no parts of it.

Thank you
Gordon J Duncan
655 Park Ave
Bridgeport CT 06604
[protected]
gdunk1212@yahoo.com

ComplaintsBoard
T
10:29 pm EDT

IHOP service

I arrive at store #480 st approximately 10:30pm only to not only be neglected and ungreeted until I asked what was going on. but once someone did speak to us she told us that although the restaurant was empty we would have to wait anywhere from 30 to 45mins. To follow, we sat and watched one employee after another walk out the door ending their shift in total disregard for my family. We were finally addressed by Ricky Forrest who arrived and was pleasant from the time he walked through the door. We finally are sitting at a table now... By the way its 11:21pm. We came here for a pre-bday celebration dinner needless to say it's been ruined... As I sat there for just shy of an hour waiting to eat I couldn't help but continually reading the sign "Smiles Guaranteed" really? Where's my smile?!?

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T
6:01 pm EDT

IHOP ihop store 2064

Good evening I went into your location today.and my server Traven was honestly the worse. We ordered burgers the food came back bloody we asked for syrupy it took him 25 mins to bring that as well as hot sauce after we asked 2 other servers non was available to help us then we asked for a drink the young lady helped us to where they was arguing because of helping us asked to speak to manager she walked in and didnt even ask what was the problem Tanisha was her name I just felt like I never had this issue with them before and I didnt feel like I should ever go back to this store thank you please feel free to contact me at [protected]

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J
9:29 am EDT

IHOP unable to order online

The have the worst online ordering system. I'm unable to use a credit card, only gift cards! I'm unable to order over the phone, only online or come in and order. How is this convenient? I don't have 20 minutes to sit in the restaurant for my food to get ready, if I did I would be eating there instead!

I've tried to address this multiple times with the servers/manager, yet they just seem to tune me out and say it's policy. There was a stretch of 5 days where the online service did not work for my local location, I called them and let them know that I'm unable to even order can they make an exception, "NOPE, not our policy!". There comes a point in customer service where sometimes you gotta take care of your clients, especially when it's the companies systems that are causing the issue. There was no issue on my part, this is a down system on IHOPS end yet they can't accommodate their clients when they messed something up.

I've been eating at this location for over 20 years! Unfortunately this appears to be my last. I loved your pancakes, but will not put up with these non customer oriented business practices.

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9:43 pm EDT

IHOP kids eat free

Store # 3506. We had seven people at our table, three adults and four children. We were denied the kids eat free because they did not eat from the kids menu. This is not the first time this has happened. Even when our kids have eaten from the kids menu, they would only hibe us two kids meals for free. Even when we have ordered four adult meals we are still only given two kids eat free discounts.

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B
9:30 pm EDT
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IHOP management

I am a fellow employee of the local ihop of my general area, and I have been working here for 6 months. I work all different kinds of shifts, with each manager. Recently, I have been experiencing some unkindness and unfairness directed from the regular night manager, Sooren. He has threatened to fire me, threatened to "get rid of me for good" for silly reasons such as stating the regulations I told him I was given from our General Manager, from a previous complaint made. He speaks down on me, is rude in ways that consist of calling me "the rudest person on the planet", unfair in ways of not letting me stop for just a couple of seconds to take a drink of water. I have spoken to my GM multiple times of suchsituations, and he has told me to deal with it.

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J
5:24 pm EDT

IHOP poor staff

Wait 15 minutes to get a table. Get waited on finally only to watch the table who ordered after get their food then get my husband's, except his fruit, and some hash browns and gravy for me then they bring my corrected order and still no fruit. Then a manager asks if everything is okay and we start to complain and he asks us to leave. Not to mention I had to ask for more tea. Rude, incredibly slow, incompetent and not efficient. We will not be visiting another IHOP

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1:01 pm EDT

IHOP Service

The service was very horrible. I literally waited 45-1 hour with a party of four and a toddler on a Saturday. They were not busy at all, our server spilled all the drinks. Then we had to wait extra time to get our drinks. Then we had to wait additional time to wait for our food. The manager obviously did not care about the customers. Yes she compted my meal. But my ticket I got was 43 dollars for two people. There is no way it's that much for two people. The server obviously charged me for everyone's meals and she then discounted my ticket to 25 dollars. When originally it should have been 25 dollars and whatever discount she was going to get. I'm very upset and will not be going back to IHOP. After this experience very awful and I don't see why this IHOP location is still open. The address is5920 Bandera Rd, San Antonio, TX 78238, United States. They obviously do not care about there customers.

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K
11:27 am EDT
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IHOP a employee

Hello I went to ihop on 7990 Miramar Parkway. I will Never be going back. First off me and my sister WAITED a whole hour to receive our food. Second when we receive our order we had our request of onions that were missing. We told the waitress and she nicely remove about 5 dollars from ours order. As we are leaving the server by the name of SUZIE was so disrespectful! We where asking her can she give us change since the waitress we had was busy to tip her. She got loud with my sister and told her she is not her waitress and walk away. Your workers need to be taught more about CUSTOMER SERVIVE.

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7:40 pm EDT
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IHOP servive

Im a truck Driver and after a long day of work I decided to stop by the ihop on Midland Tx with my family, we got there and right away the servive was bad, we order our drinks and we never got refills. We order our food and 25 min later the waitress came out saying they didnt have what i ask for. Why didnt she tell me that as soon as I order. When i was ready to reorder she never came to ask if i was ready and she never got us refils.. this is the first time i experiense super bad service at ihop. Me and my family decided to leave some where else. And to top it of she charge me 7$ for our drinks..
The Ihop store # is 2049

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M
4:34 pm EDT
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IHOP food, service

First time visiting IHOP
TAKE OUT order included:

Hamburger -Mushroom/Swiss
Ice Cream Sundae

*Hamburger extremely greasy
and RAW meat in middle.
*Came with French Fries.
Did NOT order French Fries.
*Ice Cream Sundae did NOT
come with Chocolate Sauce.
*Attribute LOUD music to waitress placing incorrect order.
*No receipt included in Take Out sack.

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Z
7:19 am EDT

IHOP temperature of restaurant

Well I love the food and the serivice has always been good!

My issue is that the restaurant is always around 62 to 64 degrees and that is not a comfortable situation. I don't ice fish for that reason there for I don't eat at your restaurant. I understand that Your cooks are over a stove so they would like to be cooler but there is a system of dual zoning for climate control. You may want to look into and gain the other million people out there that can't stand to walk into your ice box.

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M
1:46 pm EDT

IHOP unprofessional disgusting behavior

so hey everyone i have eaten at this ihop multiple times and have never had any problems until june 22 2018 . i placed an order online and piad for it with 3 giftcards. so when i went to pick up my order i was told i had to pay again. i tried to explain that i paid already and i wasnt going to pay again . instead of someone tryin to explain i can only pay with giftcards in store they berated me btw im pregnant and i left with out my order worth of 70 bucks. i contacted ihop customer service via phone and was told they cant do anything to this day i havent gotten anything no apology npthing all i want i s my giftcards replaced and to be done with this horrible experience

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2:16 am EDT
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IHOP the service

My self my husband and son went and sat down no one came to our table for 30mins my husband called one of the server's she same over asked was the other young lady was taking our order we told her no so as she preceded to ask us for drinks to be ordered she wait a second I will get her to take your order we sat for another 30mins no one hasn't came to take a order so we decided to leave and go to waffle house most unpleasant experience ever

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10:54 pm EDT
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IHOP bad service

My Family and I stopped to have lunch before our guided tour. We had almost an hour to get to the event which is a few blocks away from the Restaurant. We ordered and about 30 minutes later 3 of 4 of us got served our orders. I waited for my order to be corrected as the rest of my family finished their lunches. As they finished my hamburger arrived. It was too late for me to even take a bite. We had to leave. Our waitress was very apologetic and it was not her fault but our service was terrible and left little to be desired.

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S
3:33 pm EDT

IHOP the whole restaurant

We went Sunday; 7/1/2018, when you walk in; it stinks; it smells of nasty mop water, the floors were not swept, food on floors, crayons, tables dirty and 4 tables occupied, there were 4 of us, Me and my 3 nieces age 13/ 13/ and 20, they proceeded to say this place stinks, I've worked in Restaurants for 20 yrs, so I know what the smell was; so I just said it's just old; we got our table and the waitress brought our silverware, 3 out of 4 were dirty so she had to bring more, I ordered the Sample appetizer, she brought 4 saucers, 2 were dirty, the waitress were comming to our table and another table by us and saying; I'm sorry it's taken so long we only have one cook! Then right before we got our order the waitress ‘s were up front talking to this cook that just walked in, and they said; bout time, then they started arguing, he said I only make $11.00 an hr, I'm taking my break; orders or not, needless to say the food was ok; not up to IHOP standards! They had never ate at an I hop and wanted to try it, it use to be a lot cleaner and nicer, but it has truly hit the ground, My bill was a total of $89.00, and for that money for 4 people was very disappointing! I love I hop, but this one ; needs help!

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Update by Susie Goodpaster
Jul 02, 2018 3:37 pm EDT

Needs fixing

Update by Susie Goodpaster
Jul 02, 2018 3:36 pm EDT

For $89.00; very dissatisfied

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S
1:59 pm EDT

IHOP food

I visited the Pineville, NC store this morning and found a piece of wire coil in my pancake.. which I have pictures of. I made the server aware and the only response was "ohh, ok, I'll let the cook know." I was charged for my entire bill even though there was a sharp wire in my food that if swallowed could have seriously injured my throat! That is completely unacceptable. I sincerely hope that was taken more seriously and that no one else ends up swallowing another piece of metal and suing you for injuries.

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R
3:47 pm EDT

IHOP management

I have been going to IHOP for years & have never had an issue until I started going to the ihop on Bowen store number 5022 in mason Ohio, the servers host and cooks are so amazing, they've treated me and my family like one of there own except for the upper management, Manager ulysses shows nepotism to his daughter, makes meals completely free, doesn't make her do side work, she's never had consequences & she was fired from Florence ihop so I don't understand how she's working there, she's served me & she's so rude to not only customers but EVERY host & servers, she's always in leggings every single time, her hair was pink, every other server can not do any of this a server with a streak of red had To change his hair cause of upper management but the same rules never apply to his daughter ? I love your guys establishment but if there's no repercussions for this intolerance I can not associate with your business . Along with all my friends & family who go there as well .

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J
7:52 am EDT
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IHOP gen mgr bad business

I was a cook at IHOP in Houma Louisiana . Jamal&Kamal franchise. My shift manager Samantha Owen who has worked for IHOP 14+ years was fired. Accused by gen mgr. Rodney Valez of being 70 dollars short on drop when she never been short. Before.She even counted it on camera in the office. He refused to look at footage. 4 days later he came in at midnight and said my services were no longer needed. We were fired so he can bring back his ex girlfriend Martha who was previously removed by the police .

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IHOP Customer Reviews Overview

IHOP, also known as the International House of Pancakes, is a popular American restaurant chain that specializes in breakfast foods. The restaurant has been in business for over 60 years and has over 1,600 locations worldwide. IHOP is known for its extensive menu of pancakes, waffles, omelets, and other breakfast items, as well as its friendly service and affordable prices.

Overall, IHOP has received positive reviews from customers. Many customers praise the restaurant for its delicious food, generous portions, and affordable prices. The restaurant's pancakes, in particular, are a favorite among customers, with many describing them as fluffy, flavorful, and perfectly cooked.

Customers also appreciate the variety of options available on the menu, including gluten-free and vegetarian options. The restaurant's service is also highly praised, with many customers noting the friendly and attentive staff.

However, some customers have noted that the restaurant can be crowded and noisy during peak hours, and that the wait times for a table can be long. Some customers have also reported issues with the quality of their food, although these complaints are relatively rare.

Overall, IHOP is a popular and well-regarded restaurant chain that offers delicious breakfast foods at affordable prices. With its extensive menu, friendly service, and convenient locations, it's no wonder that IHOP has become a favorite among breakfast lovers across the country.

IHOP In-depth Review

Overall Rating: IHOP is a popular restaurant chain known for its delicious breakfast options and friendly service. With a wide variety of menu items, affordable prices, and a commitment to cleanliness and customer satisfaction, IHOP is a great choice for a satisfying meal.

Website Design and User Experience: IHOP's website is well-designed and user-friendly, making it easy to navigate and find the information you need. The layout is clean and intuitive, with clear menus and search options. The website also provides helpful features such as online ordering and a store locator.

Menu Variety and Quality: IHOP offers a diverse menu with a wide range of breakfast, lunch, and dinner options. From fluffy pancakes and omelettes to burgers and salads, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful dishes.

Pricing and Value for Money: IHOP offers affordable prices for its menu items, providing good value for money. The portion sizes are generous, and the quality of the food justifies the prices. Additionally, IHOP frequently offers special deals and promotions, making it even more budget-friendly.

Customer Service and Staff Friendliness: The staff at IHOP is known for their friendly and attentive service. They are always ready to assist and ensure that customers have a pleasant dining experience. The waitstaff is knowledgeable about the menu and can provide recommendations if needed.

Cleanliness and Ambiance: IHOP maintains a clean and inviting atmosphere in all of its locations. The dining areas are well-maintained, and the tables are regularly cleaned. The ambiance is warm and welcoming, creating a comfortable environment for customers to enjoy their meals.

Accessibility and Location: IHOP has numerous locations across the country, making it easily accessible to customers. The restaurants are conveniently located in both urban and suburban areas, with ample parking available. The locations are also wheelchair accessible, ensuring that everyone can enjoy a meal at IHOP.

Online Ordering and Delivery Options: IHOP offers online ordering through its website, allowing customers to conveniently place their orders for pickup or delivery. The online ordering system is user-friendly and efficient, making it easy to customize your meal and add any special instructions. Delivery options are available through third-party delivery services.

Special Offers and Promotions: IHOP frequently offers special deals and promotions to its customers. These can include discounted meals, limited-time menu items, or loyalty program rewards. By taking advantage of these offers, customers can enjoy great savings and additional value.

Social Media Presence and Engagement: IHOP has a strong social media presence, with active accounts on platforms such as Facebook, Instagram, and Twitter. They regularly engage with their followers by sharing updates, responding to comments, and running contests or giveaways. This allows customers to stay connected and informed about IHOP's latest offerings.

Health and Safety Measures: IHOP prioritizes the health and safety of its customers and staff. They adhere to strict cleanliness and hygiene protocols, including regular sanitization of high-touch surfaces and proper food handling practices. IHOP also follows local health guidelines and regulations to ensure a safe dining experience.

Dietary Restrictions and Accommodations: IHOP offers a variety of options for customers with dietary restrictions or preferences. They have a separate menu for gluten-free options and can accommodate other dietary needs upon request. The staff is knowledgeable about allergens and can provide information about ingredients used in their dishes.

Loyalty Program and Rewards: IHOP has a loyalty program called MyHOP, which allows customers to earn points for every dollar spent. These points can be redeemed for discounts or free menu items. The program also offers exclusive perks and promotions for members, making it worthwhile to join.

Community Involvement and Corporate Social Responsibility: IHOP is committed to giving back to the community and being socially responsible. They actively participate in charitable initiatives and support local organizations. IHOP also focuses on sustainability by implementing eco-friendly practices and reducing waste.

Additional Services and Amenities: In addition to its dine-in and takeout services, IHOP offers catering for special events and occasions. They can provide customized menus and deliver the food to your desired location. IHOP also has a gift card program, allowing customers to share the joy of IHOP with their loved ones.

Consistency and Reliability: IHOP maintains a high level of consistency and reliability across its locations. The quality of the food, service, and overall experience is consistently good, ensuring that customers know what to expect when dining at IHOP.

Feedback and Reviews from Other Customers: IHOP has received positive feedback and reviews from many satisfied customers. People appreciate the delicious food, friendly service, and affordable prices. The restaurant chain has built a strong reputation for consistently delivering a great dining experience.

Comparison with Competitors: IHOP stands out from its competitors with its extensive menu variety, affordable prices, and commitment to customer satisfaction. While there are other breakfast chains available, IHOP offers a unique dining experience that keeps customers coming back for more.

Recommendations and Improvements: One area for improvement could be expanding the vegetarian and vegan options on the menu to cater to a wider range of dietary preferences. Additionally, enhancing the online ordering system to include more customization options would further improve the user experience.

Conclusion: IHOP is a reliable and customer-focused restaurant chain that offers a wide variety of delicious menu options at affordable prices. With friendly staff, clean and inviting locations, and a commitment to customer satisfaction, IHOP is a great choice for a satisfying meal. Whether you're craving pancakes, omelettes, or burgers, IHOP has something for everyone.

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Phone numbers

+1 (866) 444-5144 +1 (818) 637-3079 More phone numbers

Website

www.ihop.com

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