IHOP
reviews and complaints

A fellow employee by the name of melissa ellis has been harassing me for the last 5 months. I have let management know several times and yet it still occurs. she calls me names, makes racist remarks, and makes the work zone very hostle. at the resturant there is no human resources to contact. and the manager and the harrassor are friends, and I think thats why nothing has been done about the situation. it got so bad that today I had to actually quit my job. now I am unemployed due to the harrassment. I thought there was laws put into place to insure the safety of employees, but at this particular resturant they dont go by the laws. I am taking further action about this. and I am not the only employee being harrassed by melissa, im the only one who was brave enough to say something. this shouldnt happen to any other employees nor the customers. melissa has several complaints in her file as well as write ups for simalar situations. thank you

As I sat in IHOP, my table facing the kitchen, I watched as the server
took my plate out of the kitchen and put it in front of her. She proceeded
to eat off my plate. After picking on my fries, she popped my plate
into the microwave so I wouldn't know better. She brought it out to me, and it was cold,
as she took forever to eat from it. I was so grossed out.

I ordered a steak omlette and when i had consumed about 1/4 of the omlette i discovered a small piece of hair in the omlette. I complained that there was hair in my food and the manager charge me half price because i didn't have hair in the pancakes that came with the omlette. And i had eatened 1/4 of the omlette. This is the I HOP in williamsburg Rochambeau. I was very upset and i felt like he was calling me a liar.I love the International House of pancakes and i have always had good experiences. I felt insulted and humiliated. I understand that it is easy for hair to accidently fall into anyones food. I just felt like he handled the situation horribly.

On November 26, 2009 my husband and I visited I HOP located at 360 Route 46, TOTOWA, NJ [protected] for breakfast. We were initially seated by a waiter who told us he will be with us shortly. We were waiting for 20 minutes and when the waiter arrived about twenty minutes later he just gave a glance on our table and never came forward to take our order and left. He did this for almost four times. As this was our first time we thought its their practice but we were shocked to find that all people who came after us got their food on the table. After waiting forty minutes or more we felt embarrassing and left the place where no waiter cared a damn to serve their customer. This is by far the worst service I have ever received and i wouldn't call this a service as the right word to describe is 'treatment'. I do not plan to visit IHOP again.

I noticed a phrase in the home page of IHOP... COME HUNGRY LEAVE HAPPY it would be apt if it is COME HUNGRY LEAVE INSULTED.

PS: There has been same complaint from few of my friends.

We had breakfast at this I Hop restaurant yesterday, as we do once a month. Our beverage was hot tea. When we aksed for more hot water and tea bag we were told we would have to pay $1.99 for it--we already had that amount on our bill for the first cup which we could handle. However, $2.00 for ONE tea bag is ridiculous! You can buy a box of 48 tea bags at the store for $3.84 which equates to about $0.08 a bag. Why would you ever charge $2.00 to a customer having breakfast. In my mind you are missing the big picture here. This location was formerly a Village Inn, but closed for several months then I Hop took over. In this fragile economy it seems you would rather have good paying customers and make up the cost of a second cup of tea elsewhere. You can drink as much coffee as you want free.

Would appreciate a response!

[protected]@msn.com

Our family just experienced the worst restaurant service we have ever had at iHOP today (8/7/08). We arrived at about 11:45 on Friday, waited over 30 minutes to be seated, over 15 minutes for a waitress to come to our table, and over another 30 minutes for our food to come.

At no time during the wait, did the manager come to talk to the customers about the delays. There were no forks at our table, so we had to get them ourselves.

Customers at over 4 other tables got tired of waiting and left the restaurant. The restraint was only about 1/2 to 3/4 full during our wait, and when we finally got our food was only about 1/4 full.

I finally asked to talked to the manager, and she stated that our food was coming and would only discount 2 meals.

It was my sister's birthday. and when the food came her order was not included, and she had to wait another 5 minutes, and then only 1/2 her order arrived. We were also most done eating when the rest of her order arrived.

Finally we got tired of waiting for the bill, and went to pay, and HAD TO WAIT for the manager to get the bill.

Again we and another family in front of us complained that this was the worst service we have ever experienced, and asked for the meal costs to be waved, but the manager would only discount 2 meals.

I asked to the manager to write her manager's name and her name on the receipt, but she only listed her name, and a number that did not go to iHOP.

I called iHOP via their web site contact us information, and was told the information would be sent to the franchise owner, and that there was no way to contact the franchise owner directly. Ticket #293248

My ex-employer are bouneing check. i had 4 bounce checks.2 of them where takin care of and the other 2 are being missed handel.when i talked to my boss he said he im getting sick of all these bounce checkbut i will fix it. he said this in march, 2008 so 2 weeks later i asked him about the check he said he needs proof so i gave him the proof he said he will send a money order and i never got it. about 2weeks later i asked him about it he said the money order got lost. and he said i need proof of the bounce check. told him i gave it to you he told me that he had lost it and he needs more proof. know that was the only proof i had and i gave it to him cause i trusted him.and its been 3 month later and i still have not got any money for my ckeck. and with my last check was bonced for (nsf) so i called them and asked them what was going on and one of the managers told me that it was not his proplem and he hand up on me so i called back he picked up the phone and hung up again.

Waited 18 minutes just to be acknowledged. When waitress got our drink order we waited on our drinks another 9 minutes. Asked to speak to the manager"Kathy" and that did'nt get us anywhere. The store was'nt busy and the manager couldn't offer an explanation or an apology so we left and went somewhere else. Do not visit this restaurant!

The other night my five friends and I decide to go to IHOP to get something to eat in early hours of the morning around 1:30/2 a.m. It was a mess from the moment we walked in. We were aware that IHOP was going to be jam packed and FULL of drunk cowboys but, we have always has some-what decent service so still wanted to go. My two friends arrived there about 10 minutes before me and the other four so my friend put her name on the list for us. After we got there and about 20 minutes of waiting for our name to be called the manager at the front gives me and the four friends who got there late a mean glare and says not only very loud, but very rude, "EXCUSE YOU. ARE YOU WAITING FOR A TABLE OR SOMETHING? YOU HAVE TO PUT YOUR NAME ON THE LIST IF YOU WANT TO BE SAT!" so we replied back saying we did. She looked at us like we were stupid. Then my friends cut in and said, "uh I did...Amanda for 6?" the manager then looks down and says "oh, s**t". So yeah, that made us angry but we didn't say anything.

So anyway, we're sitting there under a cheap hawaiin umbrella (the ihop is decorated in this theme) and attached to a taped monkey. So a woman, a drunk one, comes up to and pulls on it, making the umbrella fall on top of us. So of course we're not just going to sit under it, we try and put it back up. But, something is wrong with it and we are unable to keep it up so we're sitting there holding it up, trying to make it stay and all of a sudden the manager turns around quickly and literally YELLS at us, "HEY! DO NOT TOUCH THAT! YOU CAN'T JUST HELP YOURSELF TO WHATEVER YOU WANT!". We were absolutely shocked. Who does this woman think she is? We weren't trying to make trouble, we were simply fixing someone else doing.

So yes, my friends got extremely mad and the woman now wants to kick us out! After we all exchange many mean words we start walking to our car and remember hey, we need to get her name. So my friend and I walk in back inside and ask for her name. She gave us her first name and absolutely REFUSES to give us her last. My friend and her say a few things to eachother and as we are walking off the manager says, "Act your age, not your IQ.". I think that was very rude, childish, and far beyond unprofessional.

Then we leave, go to Denny's and honestly have the most kind server we have ever had.

My wife and I like to go eat breakfast at the location on Merchants Dr. in knoxville TN, but we've reconsidered the last time we were their due to us not being able to hear each other speak thanks to the manager in the kitchen yelling at everyone, no complaints on the food and waitress, their always wonderful, but last 2 times we were their we were shocked at what we overheard this woman saying to her workers and her tone. WE WILL NOT dine there if she is there ever again! Great job to servers, horrible job to manager, really should be embarrassed by her vocab, no one deserves to be talked to like she talked to her workers, My wife and I feel pity for workers around her, again I will be back only if she's not there

I and my husband went to Ihop today and the waitress was just so amazing.
It took her 10 mins to get refill so my husband had to go another waiter to get refill.
He was nice enough to get us refill even though it's wasn't his job.
And when we finnaly got the food, hash brown wasn't cooked.
So we asked her to cook it more, we got burned hash brown and she just walked away.
We decided to talk with manager and we found out the waitress asked for the "EXTRA EXTRA CRISPY"
which we never said. So he offered us new food.
He was really nice and tried to make things work but still the waitress didn't even come to our table.
Our glass was empty and she finally came to our table and gave us check.
I was really getting angry that time and asked her if we can get a refill since it was empty for 10 mins.
Guess what she said. "Oh, I'm busy"
It really got us pissed and we walked to the kichen and talk to her and manager.
Still she was saying if we want respect, we need to respect first.
All we asked us refill and served properly and that's what she said.
So the manager came out, voided our order and apologized.
He even offered us to take the food so we can eat at home.
But we didn't feel like standing there more and were so angry.
Everything was nice except the waitress "Vannessa".

I ordered strawberry, bananna pancake and ham. the pancake were dry and the ham was not cooked. we requested the manager (Bob ) night shift.. first of all a manager is the highest position that night. If a customer has a complaint the manager is suppose to listen, instead he came over with an chip on his shoulder . in all my experience, i have never met a manager that did not or would not listen to his customers. I was not a money issue.. we can afford to pay for our food plus everyone that was in the resturant that night... i will not be eating there again in my life time - very poor managers skill.. he should be fired..

supervisor made threat against employee with knife, then her husband came to job site and told the man he would kill him. this supervisor has a long history of throwing threats around at the cooks and waiters. They are all afraid of her because she claims she will fire them. She humiliates them in front of customers and coworkers. Enough is enough! Shes should be fired after today. The police had to be called at this location and customers started to walk out. Some employees left and said they weren't returning to work. The owner needs to do something real fast before this gets way out of hand. It's gone too far already.

On Sunday April 5th after the evening service, a group (22 people)from our church went to IHOP at 7609 Mountain Grove in South Knoxville (as we usually do) at 7:30 pm. We have noticed over the past three weeks that the quality of service has been declining, but it was usually something small that we would just overlooked.

This past Sunday, we noticed that the business sign out front was not on, the parking lot lights were not on but saw people inside and decided to go in anyway. Big mistake.

Six of us were led to a booth only large enough for four people. When we asked for a larger table we were seated at a dirty table that was then wiped off by our waitress using a soured towel
with a bleach solution that left the table stinking, and even she commented about the odor. We then had to ask for napkins to wipe off the wet table to prevent the bleach from damaging our clothes.

We then proceeded to order, or tried to. Five of the first six things ordered were not available. No beef tips, sourdough bread, Belgian
waffles (but we were told by our servers that they had some frozen waffles that were ("better than our own"), lemon for iced tea, roasted potatoes, ... Then our coffee was brought out in styrofoam cups because they had " no clean coffee cups". Then half way through the meal the waitress informed us that if we were going to be paying with credit cards she needed to get them early since the "machine is acting up, and may take a while to work".

We have patronized this IHOP almost every week since it opened because of the lack of restaurants in South Knoxville. We have come to the conclusion that this one must be closing soon as well.
If that isn't their intention, something needs to happen soon, because people will not only stop patronizing this location, but the reputation of every IHOP will suffer as well.

As my husband, child, and I entered the door @ ihop the morning of 2/19/09 we never got greeted it was only asked booth or table.. we sat down and server never stated her name or anything just walked away.. about 5 minutes later she came and asked what we would like to drink my husband asked for coffee never did she offer a pot of it.. my child and I dranked sweet tea.. about 5 minutes later my husband had to yell "hey miss excuse me" can I have some water she brought a glass of water to the table and the glass was "very nasty" it looked like it had dried up boogers on it.. we had to get her attention again to bring antother glass of water due to that was nasty.. she finally did and asked what did we wana order not are you ready to order... we ordered and was sitting speaking amongst ourselves 30 minutes passed we finally got our food, the people that came in 10 minutes after us got theirs before us.. opened the silverware to eat and couldnt had to goo thru 3 sets and put the 3rd in a mug of hot water to clean before could eat with it.. do have pics of the nasty silverware and also have time of all that occured.. server was very rude, nasty, and acted as she didnt want to wait on anyone, over heard her say she needed to hurry up and go on break to smoke.. this is very rude and beleive me you will never have to worry bout me eating in another ihop.. this was not our first down fall with ihop but will be our last.. I would not care how many coupons, nor how much money you try to give back on this its not worth my time.. I would rather take the $30 I spent in there and eat a loaf of bread and bologna.. hope somebody has better luck with ihop than I did..

I was at the IHOP on 31st and Cicero in Chicago, IL. Everything was fine at first other than it being cold inside. We got our food... which was mediocre. My scrambled eggs looked more like an egg pancake. And the pancakes were hot when they got to the table, but because it was so cold in the restaurant they became cold within seconds. The worst part was when I was halfway done with my meal. I hear this horrible sound... ripping and sawing. Then I realize they are right beside me pulling up the old carpet from the floor. The sawing noise sounded as if it were coming from the kitchen. I was totally disgusted. When I left the floor was littered with scraps and particles from the carpet that was pulled up. No on that worked there seemed to care... they just walked around it and kept going. TOTALLY UNACCEPTABLE.

Managers are always mistreating the employees and its ok with the bosses of them it seems because I was emloyeed with them over 3 yrs and half of the store is going thru the same thing and when I defended myself I got terminated.. one of the mngrs is even on a saved message on my phone cursing me out while intoxicated... they r going lawsuit thru lawsuit and act like they have no idea why...