iHerb
reviews and complaints

If you are from India then please never order anything from this iHerb. I purchased 2 creams from this website and paid with my credit card. Later I received a message from them saying that I need to send them a copy of my passport. After wasting a lot of time I uploaded the copy and waited for my product. When it arrived I also received a call stating I need to pay extra money for custom duty which was never mentioned before. When I contacted customer service and told that it was never mentioned on the website about the extra cost, their rep started arguing with me that its my fault not to find all the details. After reading all the reviews I am convinced this company is nothing but a scam. Don't buy from iHerb.

Well, it is actually my fault that I've decided to order something from iHerb. Dealing with this company was my biggest mistake ever. I made an order and everything seemed to be fine, but the next day I received a message from iHerb stating that I have to go to their site and verify some deposit amount into my bank for verification. Well, I had no idea why they needed that for, but I did as they said. Checked my bank statement and found out that they took more money than I've expected. Usually, when a card is used online, the transaction verification code is asked, but with iHerb this step was missing. I gave them all the information they needed, I trusted this company and they decided to rob me! Thanks to these guys I've experienced a real nightmare! I immediately called my bank, spent many hours on the phone, but thank goodness the order was cancelled and money returned. Stay away from these thieves!

I purchased something from iHerb and started to get messages from them stating that they couldn't process my credit card. At first I couldn't understand what they wanted from me, because messages were written in broken English. I contacted my bank and they told the order had been processed. Yesterday, I received another email saying they had cancelled my order because they couldn't process the credit card. They don't know how to process a simple credit card? What's wrong with these people? I will never order from iHerb again, even knowing about their super low prices!

I ordered herbs from the website www.iherb.org. The seller told me that the delivery would be for free. So I placed the order for $150 and waited for the confirmation email or the tracking number, but this scammer didn’t provide any info about my order. I sent multiple emails and asked about the status of my order, but no response. I told them to return money, but again they ignored me. Total scam, so don’t buy from them and post comments about your experience with this company.

I bought vitamins from the website www.iherb.ca, but the bottle wasn’t full and damaged as well. I contacted customer services and told that I wanted to change it, but the agent was rude and she spoke in horrible manner with me. She refused to change it, and told me that they could provide refund after I sent order back. I needed to pay for return postage on my own. I wonder if there are other people, who had the same experience. Let’s share views about this website.

Iherb.com has very poor customer service and they fool people also.
They had a promotion last month - they promised to give a VIP status to everyone, who spents 200$ . I though that it would be nice to get a VIP status and had spent 200$, but I didn't receive this status! It turns out that the shipping cost and possible discounts are not included into this required sum! But there were no such information on iherb during the promotion! They were always writing "oh, spend 200$ and get a vip", and that's it... They are just fooling people!

And more, I have a technical problem for few months already! I was writing to support about 10 or more times! But still they did nothing to improve the situation!

I have used this code REQ532 to get a 10$ off my first order on iherb.com - it was the only good thing about them!

I haven't received my products after almost 2 months, i made my order on the 5th january, and it's the 25th february, i didn't get any refund either. They refuse to refund me. I chose your company over many others cause i believed you had a great service and i was planning to become a regular loyal customer as i order my vitamins online.
I should at least get a refund or a discount or something like that.
It shoudn't be the customer's responsibility if there was a problem with his order.

Order number : [protected]

I ordered items worth of 60$ and i did not receive anything. It was been more than 3 months already. The customer service told me I am not eligible for a refund even though I did purchase the shipping with tracking option. Since I have a tracking number I contacted FedEX as well, but they told me that the product probably stuck at the customs and that they cannot do anything about it and that there is no way that I can contact the customs. I am terribly frustrated!

Even paying the more expensive shipping with tracking, the online store says in all your emails that can do nothing if the product does not arrive to me. Already exchanged dozens of emails asking if they can at least ask for FedEx why the product has not arrived in Brazil after 3 months, however, they do nothing, just says that the store can't do anything and my product should have been lost (!) Unbelievable. My mission now is just to leave this as warning to everybody.

I made an order of vitamins from their website and the product was never delivered. I spoke to the shipping company and they said iherb.com simply has to contact them in order to process the refund. Simple I thought. Wrong.

After 19 emails back and forth with iherb.com customer support, 13 of which were the EXACT same copy and paste from them, I realize they simply wanted to steal my money. And it seems they even enjoyed it. They wouldn't even acknowledge that all they had to do was contact the shipping company. I asked over and over. I got the same copy and paste answers saying "international mail is untrackable." That is just completely wrong.

So 6 months later, way too many emails and hours of my life spent trying to rectify this, I get this an the last email from iherb.com so-called support:

"refund is :Denied"

Classy. Way to laugh at those whose money you have stolen.

Never order from them unless you are prepared to have your money completely stolen, receive not product, and be laughed at by their support.

Stay away from IHerb international shipping. The shipping was lost, as per iHerb 'explanation' due to customs procedure. Checking further I found multiple no -delivery complaints international and local.
I made $200+ iHerb purchase as New Years gift. They offered to use DHL shipping, 14 days promised delivery. After 1 month of non-delivery, I was told to wait, that happens "sometimes". After 2 months I was told they do not request from DHL information on shipping within 3 months of sending. After 3 months I was informed they are NOT going to deal with DHL and refused to refund.
I called Global DHL for tracking and was notified that only the sender can request tracking information.
iHerb looks for SALES not taking any responsibility for delivery.

IHERB COMPLAINT
Order Number: Order History Order #: [protected] [reorder] Date: November 17, 2012 16:03 Total: $29.85 Status: Shipped Out Order #: 8667716 [reorder] Date: March 10, 2012 15:44 Total: $42.50 Status: Shipped Out Order #: 8245702 [reorder] Date: January 31, 2012 11:07 Total: $9.38 Status: Shipped Out
I AM A LONG TERM CUSTOMER I BUY ALL MY PRODUCTS FROM IHERB
I HAVENT RECEIVED MY PRODUCTS AFTER INE MONTH
GOES TO SHOW HOW MUCH THEY CARE ABOUT THEIR CUSTOMERS
THEY REFUSE TO REFUND ME EVEN THOUGH I HAVENT RECEIVED ONE OF THE 3 PRODUCTS AND WONT SEND BACK OR RESHIP
AFTER YEARS IF LOYALTY IM SADDENED AT HOW THEY POORLY
TREAT THEIR CUSTOMERS AND
IM OUT! beware if you dont
receive your
product its your responsibility!

I have placed several orders with iHerb & recommended them to family & friends. I always choose DHL for shipping (the cost of this seems to be rising) & have had excellent service & fast delivery - thank you DHL. Last order placed on 20th April 2012 delivered on 24 April contained a serum in glass bottle which was damaged. I have emailed iHerb with pics of damaged item & requested replacement...no reply...subsequently sent further 4 emails & still NOTHING. When I compliment them on their excellent service I receive an immediate reply, seems when something goes wrong Customer Service disappears. Now looking to order elsewhere in future. Please advise if there is a Consumer Affairs Dept in US which can investigate complaints like in Australia.

I placed an on-line order with iHerb for international delivery. It never arrived. They charged my account for the product and shipping. They sent me a tracking number that did not work. Later they told me that there is no tracking for international shipments and that they will not resend or refund my order. I paid and received nothing from this company.

I have a nearly two-year non-delivery! I have spoken w/ customer service on multiple occasions and wasted several hours of my time (mostly on hold); moreover, they have not returned calls that were made in response to their own calls to me. This is the worst customer service i've ever experienced! Actually, it's just outright theft ($200+)!