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1.8 5 Reviews

IGIGI Complaints Summary

1 Resolved
4 Unresolved
Our verdict: When using services from IGIGI with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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IGIGI reviews & complaints 5

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5:13 pm EDT

IGIGI Clothing

Ordered a dress, (very expensive, I might add), but the fit as way off from the size, so I immediately ordered another one, while intending to ship the other back shortly. The 2nd one came in just a few days, and was also way off. I decided to ship both back together in a box I paid for myself, as well as the shipping. I clearly affixed each packing slip separately to each dress, so it would be real clear. That was about 5 weeks ago? Still not even showing as received or pending. They do NOT have a live, staffed customer service line. You are forced to leave a message. I just left my 5th! Not one reply, ever. They suck! And I am now out $ 400 + dollars. Upon seeing all of these same issues on here, and many other forums, I am considering a class action suit - anyone else interested? This is ridiculous, and I will not stand for it.

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K
7:23 am EDT

IGIGI Appalling customer service... Fraud in fact

Due to the fact that their sizes vary so much, I have needed to make more than one return. However, they don't send a refund. Any outstanding amounts just rack up in the form of credit. I have called and called but don't get a response. Again recently I tried to buy a dress in order to use some of this credit, but the dress, which is the same size as one I bought from them in the past, didn't fit and quite frankly the quality is now poor. To date, I am down $158. The last return I made, I personally paid for the shipping, yet they still deducted shipping costs. They are behaving in a fraudulent manner, reports of such are numerous.

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1:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

IGIGI Customer service — won't refund returned items/won't return calls

Although I am a "fan" of IGIGI designed clothing, the Customer Service is so poor that I will no longer shop here. I have placed two orders and received terrible Customer Service with each experience. Customer Service will not return phone calls or emails inquiring about returned items. On one of these orders, returned items were sent back more than 6 months ago and the order status still says "Return Pending."

When attempting to call Customer Service, they say that there office hours are from 10am - 2pm, Monday thru Friday, but they never answer their phone. And they never return messages, either phone or email. I strongly recommend that you DO NOT shop here.

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Is IGIGI legit?

Our verdict: Complaints Board rates IGIGI highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 20% resolution rate for complaints about IGIGI raises questions. Diligently reviewing IGIGI's client feedback and resolution practices is recommended for those considering IGIGI's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

IGIGI earns 83% level of Trustworthiness

Excellent Trust Notice: IGIGI near-perfect at 83% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for IGIGI. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Igigi.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for IGIGI have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Igigi.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • The website belonging to IGIGI has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
  • We have detected an internal review system on IGIGI's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
  • We found that IGIGI website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.
  • We conducted a search on social media and found several negative reviews related to IGIGI. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
D
1:44 pm EST

IGIGI Refund

Ordered a dress on jan 1, 2016 (Or-[protected] ) returned the dress on jan 11th, received confirmation that the dressed was delivered on jan 16th. Sent an email on jan 19th inquiring about the amount of time it takes to get a refund and the response was "we have not received it in processing, you will have an e-mail once the team processes it. Thank you. Igigi"
I have called numerous times, sometimes back to back and have yet to talk to a "living" person. Sent another email 2/1/16 asking for an update on the status of my refund and the response on 2/2/16 was " hello, this isn't reflecting returned at this time. Thank you. Igigi"
Sent them a picture of the delivery information and i am waiting for thier response.
I cant believe the type of customer service i am receiving. My next step will be to dispute the charge with my bank.

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3:50 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

IGIGI Terrible experience

I ordered a dress from IGIGI at http://www.igigi.com/. When It arrived I discovered that the size was wrong. I sent it back promptly following their return instructions.

A week later I called them to ask about my refund. They told me they didn't receive the package and it takes at least two weeks for them to process the refund. So, I waited TWO more weeks, and when I saw no refund applied I called again. Again, they told me they have no record of my package. I then went to the post office I used to sent the dress back, and they printed out for me their tracking report that showed that the package was delivered.

They say they cannot find my package, and I am waiting for my refund.

Read full review of IGIGI and 9 comments
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Elder Sharon D Roquemore-Smith
, US
Apr 28, 2016 2:36 pm EDT

The seller with whom I have had issue before, claimed that a blouse that I ordered for a friend and returned had been worn and was stained which is a lie straight from the pit of hell. When the top arrived, she tried it on and immediately took it off. Afterwards, I gave her a satin padded clothes hanger to hang the top on so that the wrinkles would fall out of it. The next morning we went out of town and the blouse was left at my home, hanging on my door underneath a clear bag. While on the trip, I teased Debbie that we were going to be the "Bospy Twins of Christianity", because I was ordering the same blouse in the same size and would wear it at the same time she wore hers. She said that she did not think that the blouse was still in stock. I went to the actual site, Igigi.com, and the top was still available and there a 50% coupon code; I ordered the top. When we returned from the trip, Deb tried the top on again and decided that it did not fit her well, because she is so top heavy and it fell too low in the front. I told her that had I known she was going to return the top, I would have kept if for myself. However, since she had not paid me for it yet, I told her that I would return it for the refund. As a result of having a bad experience with returning something by mail wherein I suffered over a $200 loss, decided to always return things at a store in person or video any item that I returned by mail. I did just that with this blouse. I have never had use any of these videos, however, I am willing to share them with you, the company who is falsely alleging that the blouse had been worn or even as evidence in court.

My friend is willing to submit a signed, sworn and notarized affidavit to you or anyone upon request. Igigi may do whatever they please with that top (I am sure there a shelters that they could donate the top to rather than "destroy it". At any rate, I do not need it. I have one identical that I purchase from them (in fact, I wore it in television talk show that I host), but I am expecting a full refund. By the way, I used my own postage to return the top.

Finally, it is more apparent to me know that this company has no integrity. I encouraged to check out their customer reviews, especially on BBB. The bulk of them have much to do with them refunding money and returning phone calls. I will be leaving a few reviews of my own, but in the meantime, I would like my refund. I wonder if Amanda Watson knows or even cares what is really going on in her company.

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Erin8103
, US
Feb 29, 2016 7:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I returned my items which they received Feb 1. I waited a week and called and left numerous voice mails and sent many emails. Finally someone called me back and said they got the package but it was in the mail facility and it hasn't been processed yet. I was advised to call back the following week if I haven't heard anything. Well, I didn't hear anything and I've been trying to contact them for over a month. Terrible customer service!

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Angfitz
, US
Feb 17, 2016 3:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

Same situation. Bought a dress it did not fit called and emailed customer service for over a week never got a response do I returned the dress. It's been over a month still no refund or response from customer service. I will never purchase from this company again.

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rcmh
Norwood, US
Aug 03, 2012 7:28 am EDT

If I that realized how long it would take to get refunded after buying a dress that didn't fit, I would have looked elsewhere. I have never had to wait more than a week for a return to be credited to my account. So here I am, no dress, no refund and I have a wedding to attend next week . I would have thought with how much money I spent the customer service would be impeccable. You won't see me shoppingat igigi again.

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ServiceatIGIGIbyYuliyaRaquel
San Francisco, US
Jul 25, 2012 5:16 pm EDT

Hi Michelle,

My name is Candace and I work as the Customer Care Representative here at IGIGI by Yuliya Raquel. I would like to apologize for any inconvenience that was caused and I would love to follow up with you about your experience. Can you please contact me at service@igigi.com? Many Thanks,

Candace

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ServiceatIGIGIbyYuliyaRaquel
San Francisco, US
Jul 25, 2012 5:13 pm EDT

Hi Beatrice,

My name is Candace and I work here at IGIGI by Yuliya Raquel as the Customer Care Representative. I would love to follow up with you regarding your experience. I would also like to apologize for any inconvenience this may have caused. Can you please contact me at service@igigi.com? Many Thanks

Candace

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Sox
St. Louis, US
Jan 23, 2010 6:55 am EST

I, too, have had a HORRIBLE experience with this company. I ordered a dress and returned it back in December. They acknowledge receiving it on December 16th, but claimed to have some rediculous billing cycle where the credit wouldn't show up for 30 days? I've never heard of anything so crazy. SO, that being said, the credit should have been posted January 16th. January 19th, with still no credit, I threatened to dispute the charge with my credit card company. IGIGI then responded that they had issued the credit, THAT DAY. It has yet to be posted to my credit card as of this morning. I have contacted my credit card company to see if they even see the credit. If not, the charge will be disputed and I will report them to the BBB. This company is HORRIBLE to work with and do not honor their return policy or their word. DO NOT do business with them if you want a hassle free experience. It won't be found here. I have instead been working with romanticgowns.com and cannot express how happy I have been with them. So if you want a positive experience, give them your business!

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Pissed off in Florida
Sarasota, US
Oct 05, 2009 9:57 pm EDT

I too have had a terrible experience with a reutnr. I sent it back UPS and didn't not notice a credit to my account, so I check my tracking number and it said it was delivered to them on the 10th of august and when I called them they said they didn't receive it till the 25 of august...Here it is Oct 5th and I have still not received my refund. I contacted the BBB and they responded to me stating that my complaint was assigned to a case worker...but! I have not heard anything from them in about 1 month and they do not return your phone calls...What happened to customer service?! If this is not resolved by Thankgiving I will be contacting my local media about this! I spent a nice sum of money and they have received their product and probably have already sold it 3 times over and I have to wait for my refund. I cry foul~

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DanaPhelps
, US
Jul 28, 2009 12:33 pm EDT

In terms of delivering what you order they are pretty good. However, in terms of exchanges and returns---THEY SUCK!

I also sent them a return item, one of two items I bought with my first interaction with them. One item fit great. The other did not, so I returned it in early May. I received a confirmation email from them that my item was received and would be processed. They say that it takes 1-2 billing cycles to process a return and for the credit to show on your account. So, now it is the end of July and I still haven't received a credit. I contacted their customer service team four days ago and still haven't heard back. RIDICULOUS! Especially when you factor in that it is online shopping and you don't get to try items on before wearing them. For an online merchant, exchanges and returns are really important. I like their clothes, but will think twice before I buy anything from them again.

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Phone numbers

+1 (415) 692-5658 +1 (877) 597-8953 More phone numbers

Website

www.igigi.com

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