SUBMIT A COMPLAINT

[Resolved] IFB Washing Machine / NOT WORKING

I WAS MADE A COMPLAINT NO.9418443ON 20/08/12, NO ONE RESPONDING MY CALLS AFTER LONG FOLLOW-UP ONE TECHNICAN MARIA PANDI CAME & TOLD THAT RUBBER SLEEVE HAS TO BE CHAGED, IT WILL BE CHANGED WITHIN A WEEKS TIME, TIL DATE IT WAS NOT YET RESOLVED, EVERY TIME I AM CALLING THE FRANCHISEE BALAJI ASSOCIATES, COIMBATORE TODAY OUR TECHNICIAN IS COMING TO YOUR HOUSE. I MADE 1000 OFCALL, AFTER I AM MADE TO A CUSTOMER CARE CENTRE THEY TOLD THAT YOUR COMPLAINT WAS CLOSED, WITHOUT SOLVING MY COMPLAINT HOW CAN THEY CLOSE THE COMPLAINT? I AM UNDER AMC. PLS GIVE ME A SOLUTION. SUGUNA519675

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • IFB Industries Customer Care's Response, Nov 20, 2012

    Dear Sir / Ma'am

    We regret the inconvenience caused to you.

    We have escalated your concern and will attend to it immediately.

    Assuring you the best of our services.


    Regards,
    IFB customer care

  • IFB Industries Customer Care's Response, Nov 30, 2012

    Dear Sir / Ma'am

    Hope your concern has been resolved and you are satisfied.

    In future for any concerns, you can call our customer care numbers [protected](BSNL/MTNL) or [protected] (other providers) or visit our website www.ifbappliances.com

    Assuring you the best of our services.

    Regards,
    IFB customer care

Su

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