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ID True
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1.0 10 Reviews

ID True Complaints Summary

0 Resolved
10 Unresolved
Our verdict: Engaging with ID True at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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ID True reviews & complaints 10

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J
2:42 pm EST

ID True Charges on Discover card ending 0111

I used IDTRUE to look up one felony. I paid $9.95 for the lookup and then I received a billing for the next month which I paid. The next month I received another bill. I called IDTRUE AND THEY CANCELLED THAT CHARGE ONLY. Now I received a charge on mu Discover Card for the other $38.95. Please issue a credit for that charge of $38.95. thank you for your help.

Elzie E Docter Jr.

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B
4:26 pm EDT

ID True Do not spend your time or money on this

I got this thing out of curiosity and it worked great at the first, until at some point it said I was disabled from my account for "fraud" for nothing. This happened a few days ago and I am still locked out! I have tried calling customer service but no one answers or if someone does answer after trying for an hour, then say nothing of value because they don't know what to say. Do not waste your time

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S
11:39 pm EDT

ID True Unauthorized charge on credit card

On June 19th I was trying to find a person on ID TRUE . I found all the wrong information . I called right away to ID true customer service to cancel my credit card payment which was $9.95. The customer care specialist apologized to provide the wrong information on website and said your money is refunded and no more charges on credit card and he gave me the confirmation number 350241. Unfortunately he did not do his job the charge of $9.95 from June 6 is on credit card on the top of that ID True charged me on July 6th $38.95 . which does not make any sense . Please refund my money $9.95 +$38.95= $48.90 as soon as possible. These charges are unauthorized
issue me the refund . I know only phone number and website.
Phone [protected] and website www.idtrue.com.

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Paul Ohle
Hickory, US
Nov 13, 2020 10:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

Idtrue is a scam. They will charge you $38.95/mo and it will take you months to get it stopped. Then on top of that you will NOT get a result.

Is ID True legit?

Our verdict: Complaints Board's detailed analysis reveals ID True as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with ID True, thereby safeguarding their personal and financial interests.

ID True earns 11% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of ID True shows a critical trust level at 11%. Avoid for personal and financial safety.

With only 0% of 0 complaints being resolved, ID True slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

ID True protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to ID True. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • The age of ID True's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Idtrue.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • A trust mark has been identified for a idtrue.com typically indicates that the site has undergone a verification process by a third-party organization, suggesting that it meets specific security, privacy, or business standards.
  • We looked up ID True and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
  • Adult content may be available on idtrue.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
ComplaintsBoard
P
2:39 pm EST

ID True idtrue.com ripoff and thieves

Contacted via phone 5 minutes after signing up online. Cancelled the account. Was told that if not for the call then automatic credit card deduction every month. This is not obviously noted on the site. They refused to refund the original charge of $9.95 stating it was a "SETUP FEE" which is not noted on the site.
i explained that it would be good business practice to refund the charge as good customer service. Rep refused.
I said i would block the charge on my credit card anyway. Why risk negative reviews? Rep didn't care. Said I would be charged anyway. Could care less.
This site is a scam.
This site does not work.
I am a landlord and work with several background check sites. This one is one to avoid.
ID True is nothing but FALSE and a scam.

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F
7:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ID True People search

The other reviewers are right. This company not only refuses to deliver reports but they NEVER remove your information. They are a sleazy scam just like the other people search engines. They have duplicate profiles of everyone on their site. Their "opt-out" feature does nothing. Your idtrue "profile" will still appear in google searches and on idtrue's site as well. Calling them is a waste of time, they pretend supervisors don't exist there and play dumb. There IS something you can do about it and you don't need to hire a lawyer. You HAVE to contact your state's attorney general or governor's office which will have a consumer complaint division. There you just have to type in the complaint and the state will investigate. You also NEED to submit a complaint through the FTC at https://www.ftccomplaintassistant.gov/#&panel1-1.
The FTC and state governments will file a lawsuit against those idiots when enough complaints are received by their offices. They did it with directv among others and it was only because enough people spoke up. Idtrue doesn't care that stalking victims requests to opt out are ignored!

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R
1:28 pm EDT

ID True They took fraudulent charges and it stopped only after I cancelled the card

Run away from http://www.idtrue.com. I have registered on the site and agreed to pay the membership, but they were too impudent. They started to charge my account several per month and these sums weren’t for the membership. I have no idea why they have stolen money, but it was impossible to stop it. I cancelled my card and only after that this disorder stopped.

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M
2:52 am EDT

ID True They charge and do nothing about your request

Don’t deal with the company www.idtrue.com. I gave my card number to these people, but they charged me and haven’t sent any information, which I asked to. I only checked account and noticed two bogus charges, after that I tried to get refund, but it was useless. I blocked my card and need this sum back, but you need to be more careful.

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M
7:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ID True fraud

This company is a total fraud. They are a new online personal data mining site that collects data on you, true or not, and posts it on the web promising people they will sell the "dirt" on anyone. There is no opt-out and they often have aliases listed that are not even the same gender as the person. They have an 800 number but that is ONLY for sales who will admit they cannot even get responses from [protected]@idtrue.com or (their legal) [protected]@idtrue.com They are cowards who steal money and will tell you to read their terms of service they DO NOT GIVE REFUNDS even if they charge you for not cancelling a trial. They are completely private under GODADDY (WRITE TO [protected]@GODADDY.COM TO COMPLAIN) and they are bottom feeders. STAY CLEAR OF THEM, DO NOT GIVE THEM A PENNY AND DO FILE A COMPLAINT AGAINST THEM--they do not have the right to sell our identities with false information attached to them. YOU CAN COMPLAIN HERE TO THE FTC, IT TAKES 5 MINUTES MAX: https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc These rogue companies HAVE TO BE TAKEN DOWN.

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FKR
, US
Apr 14, 2016 7:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The other reviewers are right. This company not only refuses to deliver reports but they NEVER remove your information. They are a sleazy scam just like the other people search engines. They have duplicate profiles of everyone on their site. Their "opt-out" feature does nothing. Your idtrue "profile" will still appear in google searches and on idtrue's site as well. Calling them is a waste of time, they pretend supervisors don't exist there and play dumb. There IS something you can do about it and you don't need to hire a lawyer. You HAVE to contact your state's attorney general or governor's office which will have a consumer complaint division. There you just have to type in the complaint and the state will investigate. You also NEED to submit a complaint through the FTC at https://www.ftccomplaintassistant.gov/#&panel1-1.
The FTC and state governments will file a lawsuit against those idiots when enough complaints are received by their offices. They did it with directv among others and it was only because enough people spoke up. Idtrue doesn't care that stalking victims requests to opt out are ignored!

J
J
JoseR1955
, US
Oct 17, 2015 6:03 am EDT

Due to my wife and my current employment, we fear for our lives and the safety of our family. I called ID true and asked them to remove our information from their database. They told me I needed to get a court order. They do not offer an opt-out option, like most reputable sites to do. I believe we should file a class action lawsuit against them for failing to provide their datasources, libel and reckless endangerment.

ComplaintsBoard
R
4:00 am EDT

ID True The company steals money from you

Don’t try it. I used the website www.idtrue.com in order to get more information about one person. But they told me to confirm the card and I did without any thought. After that they took money from me and that’s was all. They didn’t provide any info. The company is dishonest and they steal money from their users. So, people beware and don’t give them your card info and number.

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W
11:35 am EST

ID True Useless report and they started to charge me for nothing

Scam, scam, scam. I ordered report from www.idtrue.com, but they took money and provided total crap. This report was really useless, as well as the grammar and language was really poor. I wasn’t happy about it, but these jerks decided to fool me again. They started to steal money from my account. I wonder if there are people, who faced the same problem? I really need help or any useful advice. Please, post your comments and ideas. Thanks.

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Pixie4862
Cerritos, US
Jan 08, 2015 8:31 am EST

DO NOT WAST YOUR MONEY! THEY ARE THE WORST! I was only trying to find an address of a friend to mail a birthday gift. I have the friends address, but did not know the apartment number. The report never downloaded with any information. I called customer support which was a complete wast of my time! I explained I did not receive the report and requested a refund. this was just 10 minutes after signing up with the service on-line. The representative REFUSED to provide a refund. The representative kept me on the call for 45 minutes and repeatedly asked me to re-boot my computer 6 times. I explained to him that after I entered the name of the person I was looking for a page appeared asking me for more credit card information. He just kept asking me to re-set my computer. He said he thought there was a browser problem. I explained to him that I work in IT for a major corporation and that the computer is not the problem, a browser problem " might" cause the information to maybe not download, but a browser will not ask for more credit card information. The representative was the absolute rudest I have ever experienced and refused to get me a manager as I had requested. The most wasted money I have EVER spent!

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Contact ID True customer service

Phone number

+1 (800) 443-2205

Website

www.idtrue.com

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