Idtheftprotection / withdrew money from my acct without my knowledge and i was also charges bank fees for insufficient funds
i applied for a payday loan and idtheft took $31.98 out of my checking acct using my acct numbers from this loan (which i didn't take by the way)and when i was called from my bank saying i had three insufficient fund fees i flipped out i knew i had money in my acct when i used my debit card. i found out this money was taken without my knowledge or approval. i called them and had my name removed from this and demanded my money back and my 3 fees of $37 each. well they approved my $31.98 to be put back into my acct. but i want my $111 also in my acct and every email address i am given to try to contact these people is a hoax because it keeps coming back with a failed sent msg. what am i suppose to do this is alot of money to me to be taken from my acct and wasn't even my overdraft fault. how can i get this money back? they stole from my bank isn't that a federal offense?????